Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Quick Quack Car Wash has 275 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  7145 Watt Ave N Highlands, CA 95660-3208

• 

  Quick Quack Car Wash

  4331 Elverta Rd Antelope, CA 95843-5794

• 

  Quick Quack Car Wash

  645 Harbor Blvd W Sacramento, CA 95691-2228

• 

  Quick Quack Car Wash

  1750 Cavitt Dr Folsom, CA 95630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came into wash my car last night 2/12/2025 around 7:50 pm, and the car wash broke off a piece of my car. When I told the attendant he stated that since my car is more than 5 years old there is nothing he can do. I asked to speak with a manager, and he said there isn't on one duty. I asked for a corporate phone number, and he gave me a customer service number. I called customer service, and he also told me the same thing that my car is more than 5 years old and there is nothing they can do. I asked to speak with his manager, and he said no, that he will get into trouble for directing me to a higher up. This is ridiculous that as a member to their car washes, they don't value their customers or care that their equipment caused damage to my vehicle.

  Business Response

  Date: 02/21/2025

  Hello ******* - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.  We have included pictures of this policy posted in multiple places throughout the wash location including prior to check-in.  By proceeding through the wash you do agree to this policy

  This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.   As our store leader explained on the date of your visit, the part in question came off under the dryer section of the wash.  Our dryers are set to OSHA standards and are no higher than would be experienced on freeway speeds.  Upon inspection it was found that the part is not broken, but only came loose because of deteriorated double sided tape.  The part can be reattached by replacing this tape.  Our store leader also showed you that the same part on the other side of the vehicle is also loose and will eventually come off as well.  This is due to the age of the vehicle and the tape used to secure the item and falls outside of our posted policy.  
  
  There was no malfunction of the wash during your visit to cause or contribute to this incident.  The leading cause of this incident is the age of the vehicle and the part not being securely fastened.  Again, our posted policy states: We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old..  Unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. 
  
  Our store leader did offer, since you have been a customer for quite some time, to provide you with a free month for the inconvenience and to show we value you as a customer.  They did not hear back from you regarding this offer, but if you are interested you may return to the location to speak with them and they will be happy to assist you.  
  
  We apologize for any frustration you have experienced and wish you the best.

  Customer Answer

  Date: 02/21/2025

  I am rejecting this response because: The part is broken, there is no double-sided tape as they mentioned. There is a plastic piece that locks the part in place and that is where the break is. I was offered 3 months' worth of free car washes to account for the dollar amount to replace the broken piece from my car and he offered to go to Home Depo to get some kind of adhesive to fix my car for me. I didn't not accept their offer since my car was broken by their machine and plus my car is still more than 5 years old, why would I keep giving them service, I don't want further damage to my car. 
  

  Business Response

  Date: 02/24/2025

  We're sorry to hear you disagree; however, the fact that this claim falls outside of our posted damage claim policy still stands. 

  You are welcome to file a claim with your insurance and they can contact us for any further questions or concerns, but according to our posted damage claim policy which you agree to when you enter the wash We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.  We have included pictures of this policy posted in multiple places throughout the wash location including prior to check-in in our previous response.  By proceeding through the wash you do agree to this policy. 

  The primary reason this claim was denied is because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.   As our store leader explained on the date of your visit, the part in question came off under the dryer section of the wash.  Our dryers are set to OSHA standards and are no higher than would be experienced on freeway speeds.  Upon inspection it was found that the part is not broken, but only came loose because of deteriorated double sided tape.  The part can be reattached by replacing this tape.  Our store leader also showed you that the same part on the other side of the vehicle is also loose and will eventually come off as well.  This is due to the age of the vehicle and the tape used to secure the item and falls outside of our posted policy.  
  
  There was no malfunction of the wash during your visit to cause or contribute to this incident.  The leading cause of this incident is the age of the vehicle and the part not being securely fastened.  Again, our posted policy states: We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old..  Unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. 
  
  Our store leader did offer, since you have been a customer for quite some time, to provide you with a free month for the inconvenience and to show we value you as a customer.  They did not hear back from you regarding this offer, but if you are interested you may return to the location to speak with them and they will be happy to assist you.  
  
  We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2nd 2025, my wife took our card to quit quack car wash on pocket road. And upon exiting realize that the machine broke are roof rack off of our vehicle. We have never had this issue. We have been members for 5 years and have never Had any problems. This vehicle alone has gone through the car wash. As is without any problem and on this day, there was due to a operator error with the operator not retracting the top brushes. He was scolded in front of my wife and told. That's what he needs to do. We then filled-out a incident report, only to be contacted. By **** and told that it is our fault and that they were already broken. This vehicle is not even five years old and has not been through anything that would have led to the break other than mismanage of the car wash. I just want are rack to be replaced, but this location and the manager **** are completely rude and keep insisting that it's our fault because the keyhole cover was missing, which has nothing to do with the attaching or detaching to the vehicle. I was told there are pictures and videos, but have still not received any of this "proof."

  Business Response

  Date: 03/22/2025

  We apologize that you have had an unsatisfactory experience and disagree with the outcome of your claim. As our store leader explained this claim was denied because due to previous damage. Our store leader did share photos with you showing that the damage was previous damage prior to entering the wash.

  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Also, antennas should be removed or retracted.  This policy is posted in multiple areas throughout the location and by entering the wash you do agree to this policy. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with previously damaged parts and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.

  Customer Answer

  Date: 03/22/2025

  I am rejecting this response because: there were no photos of any damage nor was there any actual damage prior to the wash. I to have video and photo from home security cameras from this day showing before and after. I also have a picture of the sign out front that stated they do take responsibility for factory installed items that are less than 5 years old.i understand we live in a society where businesses and corporations don't like to be held accountable for when they are in the wrong. But policy and procedure should go for both business and consumer. Also upon leaving the day of the incident the worker who at the time was still newer admitted to not raising the roof brushes.
  

  Business Response

  Date: 03/24/2025

  We understand this is not the outcome you desired; however, photos were provided to you at the time of your claim showing previous damage prior to entering the wash.  For this reason this claim has been denied.  As our policy states we are only responsible for "undamaged" items.  See the full policy here:

  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Also, antennas should be removed or retracted. 

  This policy is posted in multiple areas throughout the location and by entering the wash you do agree to this policy. 

  We apologize that you disagree with your claim; however as we explained, we are unable to accept responsibility for anything that might have happened to the area of your vehicle that was clearly previously damaged. The car wash is not designed to handle damaged vehicles. We hope to better serve your undamaged vehicles in the future.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not guided properly into guide track for car wash, causing tear/damage to tire near *** area.

  Business Response

  Date: 03/23/2025

  Hello ****** - we apologize that you had an unsatisfactory experience and disagree with outcome of your claim.  As our store leader explained, they did review the footage of your wash and it does show that you were guided onto the conveyor correctly.  As part of the investigation, our maintenance team did a thorough inspection of the conveyor right after the claim and there were not sharp edges or any anomalies present that could have caused this puncture.  Our conveyor is coated in a thick silicone to cushion the tires in the event the tire comes into contact with it. Due to these facts it was determined that this damage is not consistent with anything that could have been caused by the wash.  We cannot accept responsibility for damage that was not caused by the wash.  We apologize for any frustration and wish you the best. 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It happened on 12/28/2024. I went into the carwash and when I left I saw that my antenna was broken off hanging by the wire. All I wanted was for them to pay for the damages. As we just got the car less than a month ago. I received a call stating that they saw the footage which showed their machine break it off but they will not be taking responsibility for it.

  Business Response

  Date: 03/22/2025

  Hello ******* - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Also, antennas should be removed or retracted. The footage of your wash shows that the antenna came off under the blower section and was still fully intact after exiting the wrap area. The antenna was held on with adhesive which may have become less secure or brittle over time. Over time, through normal wear and tear, parts become less secure and are more easily removed.  Nothing malfunctioned during your wash to cause or contribute to this incident so, unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with antennas and unsecured parts and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/01/24 I went to the **** on Lichen ** in ************** and before I went thru the wash I stopped for the employee to insert my info into his iPad and I let him know I will not be renewing my membership. He said thank you very much and that he'd let "them" know right away.. I drove on.Then today (12/13/24) I noticed that I have a charge of $37.99 that was taken out of my account from **********************. I called it their customer service number right away and the lady who answered my call was very rude and told me that I needed to give them 10 days notice for any changes made to my membership. I informed her that I spoke with an employee from quick quack and he assured me that my membership would not be renewed and she didn't want to hear anything I had to say she wouldn't let me talk to her boss or anybody with the little more power than her. She just kept repeating herself over and over and was very extremely rude I just want my refund because I did not use their services and so I feel like I should get my money back thank you

  Business Response

  Date: 03/22/2025

  We apologize for any upset or frustration you had with your cancellation in December. 
  
  Our records show that there is no visit to any Quick Quack location on 12/1.  There is a visit on 12/3 where the customer went through the automated entry to the wash.  There is no record of the customer's information being entered in the ipad to request a cancellation on this date.  Additionally, the customer's renewal date was 12/6.  The payment failed on that date and our system automatically will retry to collect payment for 20 days after a failed payment.  The payment was successfully collected on 12/13. 

  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies.  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************."  
  

  Unfortunately, the customer did not contact ************* with a request to cancel ten days prior to renewal date (12/6) as required in our agreed to terms of service which makes the account ineligible for a refund.  We did attempt to offer a credit as a courtesy which they declined.
  
  We apologize for any issue you had with your cancellation.  We are grateful to see that you did return and are a current valued Quick Quack member.  We hope that this clarifies any questions about our cancellation policies and that we are able to continue to serve you long into the future. 

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the car wash because I thought it was a good idea, I didnt really have any complaints while I was using it so I continue the service.I found out I was moving back in May and let them know so they could cancel the membership. I was told it would get taken care of, but it never did then I realize I got charged for another month so I called and spoke with someone. They said they would take care of it but never did, then I went online and request yet again to cancel the membership but again no one ever did. It has been six months of getting charged illegally and yeah, I still cant get them to stop without having to change all of my banking information if I see this on my card again, Im gonna have to consider further action.

  Business Response

  Date: 03/22/2025

  We apologize that you have had an issue with your cancellation and any frustration this situation has caused you.  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies.  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************." 
  
  Our records show the cancellation email on Dec 3rd.  There is also an abandoned call on 3/22/24 and afterhours phone on 12/3 at 6:47 am.  Neither call was answered so no request for cancellation was made during those calls. 
  
  As our team informed you on Dec 3, 2024 - we did fully cancel your account on this date, but we have no other record of previous attempts to cancel your account.  Our system records every phone call and email received.  The first cancellation request we received was on received on 12/3/24 at 7:06 am and our team responded at 11:34 am informing you that your account was cancelled; however, we could not locate any other request to cancel and asked that if you called from a different phone number or a different email to please provide that information so they could investigate.  They did refund the latest charge, but could not refund more than that due to no other records of cancellation.  You did not respond to this request for more information and therefore this case was closed and we were not able to provide any further refund than the last charge. 
  
  We apologize for any inconvenience and hope to better serve you in the future. 

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using Quack Quack car wash my vechile went off the automatic car wash track that moves the vehicle through the car wash. The car wash was stopped and their employees directed me to turn my vehicle wheels to the left and drive forward to get the vehicle back on the car wash tracks. No one checked the passager side of my vehicle to make sure it was clear of the any obsticles that would damage my vehicle. Pulling forward my vehicle made contact with parts of the car wash on front passenger fender causing damage to the fender and bumper. The manager/supervisor ***** immediatly blamed me for the damage and refused to pay for the repairs. The repairs cost me a $1000 dollar deductable and my insurance company approx. $3000 dollars. I'm asking for the Quick Quack to refund me for my deductable because their employees instructed me to move my vehicle without checking for any obsticals that would damage my vehicle inside their car wash. I was not able see that side of my vehicle because I was inside my vehicle with my views being blocked by car wash brushs and soap. Quick Quack denied my claim claiming that I moved the the vehicle steering wheel causing the issue. I did not have my hands on the steering wheel.

  Business Response

  Date: 03/22/2025

  Hello ***** - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim. We conducted a thorough investigation including reviews of our multiple camera angles of the incident and the portion of the dashcam footage you were able to provide.

  We wash hundreds of vehicles per day without incident, including on the day of your visit. Our illuminated, flashing, amusement-style lights and signs, as well as our verbal commands at the beginning of each wash, instruct users to shift into neutral, remove foot from the brake, and remove hands from the steering wheel for the duration of the wash. With each vehicle in neutral, no brake, and hands off the steering wheel, vehicles are pushed through the wash with the front and rear driver side wheels aligned between two parallel steel tracks. In this manner, hundreds of cars per day are moved along in a uniform fashion, maintaining a linear path through the wash and a consistent safe distance from one another without incident. On the date and time of your incident, there were no mechanical anomalies and your vehicle was loaded properly into the wash.

  Thank you for providing dash cam footage of the inside of your vehicle which shows footage immediately after your vehicle had left the tracks and come to a stop in the wash. We understand that you were not able to provide dash camera footage of the interior of the vehicle before your vehicle went off the tracks or during the incident. In the absence of that footage, we relied on our extensive camera array to determine the cause of the incident based on external observations. Our cameras demonstrate that after passing the entry arch, accidental or inadvertent driver intervention caused the front wheels to turn rightward, which ultimately caused your vehicle to be pushed over the guide rails and collide with our metal equipment. This driver intervention is evidenced by your front tires turning rather than maintaining a parallel trajectory forward. After entering the wash, tire movement and departure from the parallel guide rails is inconsistent with how our wash operates for all vehicles passing through daily.

  When your vehicle went over the guide rails in a rightward direction, your front passenger side bumper and headlight made multiple contacts with our metal equipment before our Team Member promptly recognized a problem and stopped the wash. At this point, your driver side tires and the weight of your vehicle were resting on a fiberglass grate, and safety for your vehicle and safety for the occupants became our utmost priority. Our team acted quickly to prioritize safety and helped guide you back on to the track to avoid your vehicle breaking through the grates and falling into the trench below. Once your vehicle had left the track as the result of driver intervention, our options were limited but necessary to get you safely back on the tracks as quickly as possible; in the course of guiding your vehicle back on to the track, your vehicle made additional contact with our metal equipment resulting in the damage reported in your report.

  Because Quick Quack Car Wash is not responsible for the events that precipitated and resulted in the damage to your vehicle in this incident, we are not able to cover the damage to your vehicle or the vehicle. We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about September 2023 i used the service of Quick Quack Car Wash in *********. as i was about to enter the actual car wash there was a problem with my vehicle not aligned on the track, the car wash representative hit a button that started my vehicle to move up and down and side to side, until the attendant felt i was back on track. Once thru the car wash i pulled into a stall and began to dry my vehicle when i noticed deep mechanical type grooves ,scratches on the top drivers side of the hood. I alerted the attendant who took a report and told me i would be contacted. Since i didn't know exactly what date the damage occurred, he showed me a video without the damage and stated that i dint have any proof it was done by the car wash, i apologized and dint pursue it any longer. The second time on or about September *********************************** the docs i uploaded, it was exactly the same mechanical grooves as shown in the pictures that i provided him, and the manger stated i cant prove it was done by the car wash. A co-worker at my job heard me discussing the damage and he showed me pictures of two vehicles with the exact same groove damage after using the same car wash.I am now getting estimates to get my vehicle repaired, if the Quack Quack Car Wash Manager will not pay for the damages, i will be filling in small claims against them.  

  Business Response

  Date: 03/22/2025

  Hello ******* - thank you for conversing with our store leader via email on 10/12 and confirming the receipt of the footage and agreeing that it did show that the damage to your vehicle was pre-existing and was not caused by the wash. We hope that you are 100% satisfied and that we will have an opportunity for you to have a better experience in the future. We look forward to serving you again soon

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday, November 17th I took my new 2024 outlander sport to the car wash for the very first time, I still have a paper license plate that is how new the car is. I went through the car wash, and when I stopped to use the vacuum and clean the inside of the car, I noticed that there were scratches all over the car. I immediately went and tried to find a manager, but the managers dont work on Sundays. The tech ******* did an incident report, apologized and assured me that after the manager viewed the footage he would call me on Tuesday. I had never taken it to a car wash before the incident, the incident number is *****. I just went to the car wash after receiving an email saying that they have no evidence that this happened to my vehicle. I thought that the pictures and the incident report and the fact that they have me on camera telling the guy I never took this vehicle to a car wash before it would be enough for them to actually do the right thing and fix the damage. I was wrong they said I have no proof despite the swirls and scratches the tech and I took pictures of. They are denying the damage and saying there car washes never damage vehicles. Manager named ****. 7thst and bell

  Business Response

  Date: 03/22/2025

  Hello **** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim, but as we explained, the marks on your vehicle are not consistent with anything that could have been caused by our wraps.  At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. In the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap. Unfortunately, the damage on your vehicle was not consistent with how our wraps move along the vehicle.  We apologize for any frustration, but we cannot accept responsibility for damage that was not caused by the wash.

  Customer Answer

  Date: 03/24/2025

  I am rejecting this response because: My vehicle had never been to a car wash and was not even a month old brand new from the dealership. As soon as I exited my vehicle after the car wash I noticed the dullness in the paint and the micro scratches caused by specs of dirt caught in the car wash shams. I told the tech immediately! He agreed with me. Please check the cameras and audio. Please just do the right thing. Fix my vehicle. Or pay for it to be buffed. Its unethical to have a policy that says you will cover any damage to new vehicles since they are new then deny causing the damage. I noticed immediately and reported it. Please do the ethical thing. Thank you.

  
  

  Business Response

  Date: 03/25/2025

  We apologize for any frustration.  We understand that this is not the outcome your desired; however, the markings on you vehicle are not consistent with anything the could have been caused by our wraps.  As we explained, IF something were to be caught in the wraps it would follow a very specific pattern. In the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap.  The damage presented on your vehicle does not follow this pattern as your pictures provided clearly shows and therefore could not have been caused by the wraps.  We apologize for any frustration; however, we cannot accept responsibility for damage that was not caused by the wash. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was damaged I took the prober steps and filled a claim with the manger and I have not received any contact back in over a week I contacted corporate nothing there as well. Have ask employees about the manager who seems to never be there. Also can't provide me with the store number. Mean while I still pay my monthly payment. It seems as if there is no accountability on a day to day level. All i would like is for them to fix my brake light.

  Business Response

  Date: 03/28/2025

  Our records show that this customer was contacted and their claim resolved with one month of free membership at the time.