Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

• 

  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

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  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

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  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Quack Car Wash claims that their equipment is safe and will not damage the vehicles using it, per their FAQs Will the wash damage my vehicle?No. We use a brushless system that is effective at removing dirt. Our spinning wraps are made with hand-cut cloth strips that are gentle on your cars surface. And we use eco-friendly, pH balanced soaps to get your car clean without harming the paint.When I used their car wash, their equipment did damage my car, specifically the license plates. This happened on my previous car; with my new 2024 car I did not expect this to happen again. When it did, I contacted the company and they refused to remedy the issue nor provide me with a requested refund. I am requesting a full refund. The company claims We are unable to honor your recent request for a refund due to continued use of our facilities. Despite my one time use - not continued use. Researching continued use says Continuous use refers to the ongoing, uninterrupted use. I have not continued to use their facilities after the damage their equipment caused.The apparent ongoing damaging of vehicles is documented on a ************** Quick Quack Car Wash damaged my vehicle showing continuing damage to vehicles and apparent lack of responsibility by Quick Quack.

  Business Response

  Date: 03/26/2025

  We apologize that you have had an unsatisfactory experience.  We have reviewed all of our records and there was never any report made for this "incident" with our location.  Our locations handle all damage claims and always conduct a thorough investigation and do what they can to work with the customer to come to a resolution. 
  
  On 10/24, you purchased a membership with a 50% off promotion for the First Month of the Unlimited membership.  This total was $18.99 for this transaction.  You did receive a wash on this date. 
  
  On 11/6 you contacted customer care asking for cancellation and refund.  The account was not eligible for a refund because you did use the facilities and obtain a wash on 10/24.  The cost of single Ceramic Wash is $27.99 which is more than you paid for the wash on 10/24 with the promotion.  If we refunded the membership you would still need to pay for the single wash that you received. 
  
  Our customer care team did inform you that due to these facts your account was not eligible for a refund. But that you still had access to the wash for the remainder of your billing period until 11/23.  They inform you to return to the location to file a report so that our team could investigate this claim and work toward a resolution with you.
  
  No claim was filed at the location and the store leader does not have record of this concern from you.
  
  We would like to note that the damage claimed is limited to the license plate being bent and not damage to the physical vehicle.  Due to the malleable nature of license plates this can happen when the license plate is not properly secured.  Car washes are specifically designed to clean hard-to-get places like front bumpers. But in order to clean well it needs for license plates to be secured firmly.  With many moving parts in the wash and the malleable nature of license plates, we do suggest having your license plate securely fastened to your vehicle with a sturdy license plate frame with 4 screws to prevent this type of incident from occurring. 
  
  We apologize for any frustration and hope to better serve you in the future. 

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because: Location did nothing regarding my complaint the same day it happened. It is unreasonable for company to nit pick what *they* consider acceptable damage and what is not. They are apparently taking no responsibility for anything. There should be NO negative consequences when getting a car wash. At the conclusion of the car wash the only difference that there should be is a cleaner vehicle. 
  

  After paying to get my vehicle washed, anything other than a cleaner car is unacceptable.

  If the company is unable to successfully provide their customer with a cleaner and undamaged vehicle, any and all charges should be apologetically and quickly refunded. Anything else shows their indifference to their customers.

  
  

  Business Response

  Date: 03/28/2025

  We apologize for any frustration; however, it does not negate the fact that you never filed a claim or brought your damage concerns to the store location where all claims are filed.  Our customer care team did direct you to return to the location to file a claim so the store leader could address your concerns and you failed to do so.  Also you did receive a wash for your payment which was less than the cost of a single wash.  You also were allowed continued access to the wash for the remainder of your billing period so you had opportunity to use the wash additional times.  
  
  Additionally, the damage was not to the vehicle, the "damage" was limited only the bending of the license plate.  While we understand this is frustrating it is possible to bend back into place and required no replacement of parts.  With many moving parts in the wash and the malleable nature of license plates, we do suggest having your license plate securely fastened to your vehicle with a sturdy license plate frame with 4 screws to prevent this type of incident from occurring.   Unfortunately, license plates are not a factory-installed item and are not covered as outlined in our posted damage policy at our location.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old."   We apologize for any frustration this experience has caused you and we hope to better serve you in the future.
  
  Unfortunately, due to all of these factors, this account is not eligible for a refund. 

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1st, 2023, I had emailed Quick Quack to cancel their membership subscription which I was not using. I did not hear back from them so I went to the carwash by my house and told them I wanted to cancel the membership. They said that they had the wrong email address on file, which they said that they corrected, and they cancelled my membership. My sister was in the car with me when this was done. I was looking at my bank account records yesterday, November 4th, 2024, and I realized that Quick Quack had been charging me $35.99 from September 2nd, 2023 to November 2nd, 2024. For the last 15 months, I have paid them $539.85 for a service that I don't use and I want it all back.I emailed them again yesterday but thinking that they probably still had my email address wrong. I called them and they said that they found my cancellation request from Sept. 2023 and they have records that I did not use the membership but they were only going to refund me November 2024's payment. I asked for a supervisor and I was told that I could be added to their "escalation sheet" for a supervisor to call me back. I have not heard from them.I feel like their membership is such a scam and people will always have a hard time cancelling it.

  Business Response

  Date: 03/25/2025

  We have reviewed our records and it does show that this customer was provided with refunds for the elapsed time after a call to our customer care on 11/7/24 We apologize for any frustration and we hope we have an opportunity to better serve them in the future. 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see my detailed reviews on Yelp and ****** ******************************************************************************************************************************************************************************************************************************************************* ********************************************************************************* Quick Quack Car Wash (888) *******

  Business Response

  Date: 03/25/2025

  Were truly sorry to hear about your experience and understand how frustrating it can be when unexpected damage occurs. Please know that we take every claim seriously and conduct thorough investigations. Our policy is to contact customers within three business days, we understand any damage is upsetting and an immediate resolution is desired. We appreciate your patience while our team conducted their investigation in this time frame.We take all customer feedback seriously, and were committed to ensuring a safe wash experience. At Quick Quack, our equipment is regularly maintained and designed with multiple safety features. While we understand that the damage may have occurred under our dryer section, our investigation shows that nothing came into contact with your vehicle at that time to cause or contribute to this incident.  Additionally, we had multiple cars go through the wash right before and after yours without any reported issues. Unfortunately, this has led us to conclude that the damage was likely caused by pre-existing conditions in your vehicle.We apologize for any frustration this situation has caused you and that you disagree with the outcome of your claim.

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/2024 at 12:37pm, I went to Quick Quack Car Wash on ***************************************. I presented an email coupon for 50% off of one premium wash. I was charged for the premium wash AND I was (without verbal confirmation or otherwise) signed up for a monthly subscription. The advertisement clearly lists at the bottom of the email that the purchase is "valid for one Ceramic Duck car wash." At no place does the text EVER inform or even imply that the purchase is linked to a membership or that signing up for a membership is a requirement of using the coupon. It's EXTREMELY misleading, not to mention that the follow up email for membership confirmation states that cancelling within 45 days of purchase requires a $5 cancellation fee. This company is PURPOSELY misleading customers into purchasing a premium wash at 50% off, but the coupon is listed as 50% off of a single wash and not 50% off of a monthly subscription. The company should be well aware of this fact and is betting that customers will not notice until later and either keep the subscription unknowingly or bet on the fact that they will cancel and have to still pay the business their cancellation fee. If this email had listed their promotion correctly with fine print such as "*Offer valid for one wash and monthly subscription is required*" I would not have chose to use the coupon. I submit to the BBB that this is INTENTIONALLY MISLEADING to consumers because the coupon says in the fine print, "Offer is valid for one premium car wash." Furthermore, I am appalled that the employee did not clarify nor state at any time that I was purchasing the subscription and instead chose to tell me "it'll be $18.99 for the car wash." Poor choice of words, but there is no telling whether they were intentionally misinforming me or just trying not to be guilty by not saying, "That'll be $18.99 today for the premium ceramic wash and subscription to our monthly service." The whole situation was handled so wrong

  Business Response

  Date: 03/25/2025

  Hello ******* -

  We apologize for any misunderstanding that occurred during your visit to our location.  We did have a promotion at this time for 50% off a single Ceramic Wash or 50% off a new Ceramic Duck Membership.  It does look like an error was made during your visit and instead of the single wash you were signed up for a membership.  We apologize for any confusion that occurred during this transaction and any frustration you were caused.  We have reviewed our records and it does show that you called into customer care and they assured you that you would not be charged the $5 cancellation free and cancelled your account so that you would not be charged further.  They informed you that you would have access to unlimited washes for the rest of the billing period and you wash history does show that you were able to take advantage of that time.  
  
  We again apologize that our onsite team made this error during you visit and we will address this with our team to ensure it does not happen in the future.  We hope we have an opportunity to better serve you in the future. 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hate the feeling that someone is getting over on me. On September 20 I drove through the QUICK QUACK car wash as I have been for the past year. This time the roller brush removed and dismounted my transverse rack off the roof of my car and propelled, hitting the body of my vehicle in numerous places. Unfortunately, my windshield was also chipped during the incident. It felt like I was in a horrible collision the way that it sounded and it couldnt get out. There was some pushback, but I was able to file a report with the manager ******. He did call me several days later to refer me to a body shop in ********, the damages were close to $5000. He sent me to another body shop damages or close to $7000. He then calls me and tells me that they will pay me maximum of $200.00. Since this incident, he has ignored several phone calls and text messages. Ive tried corporate office, but they say that the managers are responsible for the decision making. I cant even get the corporate office to disclose who the regional manager is to me. I write this all to say, Ive heard of cars being damaged while going through a car wash, but I ignored the warnings and its costing me. My peace, my time and now my money. I need a resolution to this matter. I feel victimized. I dont feel like I should be paying for a deductible. I also feel that the manager and the regional managers. Last name should be public information as well as the insurance that they hold. Years ago, I have filed a complaint with BBB and was not contacted regarding a resolution. This time I will not let it go. If I dont get a response I will try my best to reach out again within the next week. My insurance company, Dublin ******* and **** PD have been notified.. The report will be available by the end of the week, and Dublin ******* is willing to write an affidavit stating that the car was sold to me with the racks and tack they are factory and not aftermarket Thank you for your time.

  Business Response

  Date: 03/25/2025

  Hello April * we apologize that you have had an unsatisfactory experience and disagree with the outcome of your claim. At the time of the claim, we asked if the rack on your vehicle was factory*installed and you told us that yes they were on the car when you bought it from the dealership. With that information, we sent you to obtain estimates while we conducted our investigation of this incident so there wouldn't be any delays. We did send you to obtain two estimates. During that investigation, our store leader called the dealership the vehicle was purchased from and they informed us that they do not install crossbars and that the customer does the installation. Unfortunately, the crossbars are not a factory*installed item. As our signage at the entrance of the car wash states, We are only responsible for items that are factory*installed, secured, undamaged, and on vehicles that are less than five years old." Unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with aftermarket parts and is advised by our signage before you enter the wash. In the spirit of customer service, our store leader made the offer to cover a portion of the repair, but due to our posted damage policy, we cannot accept responsibility for this claim. We apologize for any frustration you have experienced and hope to better serve you in the future.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mistreated and mocked by the on site representative purposely causing me severe anxiety. I have had this happen before and was advised by customer service to make a specific request and it would be honored, but instead was mocked and did exactly what I had asked not to be done. I asked to speak to a manager and was told theres not one available. After telling them o was going to call corporate magically he said theres was a manager there. I called the company and when I reached out to customer service was told there was nothing they could do. I asked to speak to a supervisor and got even more conflicting answers plus was treated even more rudely. I asked to speak to a representative of the company and was told theres no way to get into contact with anyone higher than customer service. After getting no reaponse, I sent a email documenting the event and got a Im sorry, but theres nothing we can do response. This company doesnt care about their customers. It only cares about ******* people in and out, and purposely causes them anxiety when requesting something simple.

  Business Response

  Date: 03/25/2025

  This customer's issue was escalated and they did receive an email response as requested from one of our owners to address his concerns and explained our spacing practicies on 11/13/24.  

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:

  The response from the owner was that if I dont like their spacing practices to take my business elsewhere. There was no response to them fixing the complaints or that they had any desire to address the complaints. Their service caused an anxiety attack after requesting an *** right in a business and being rejected. An owners lack of response to address *** accommodations to a customer who asked specifically for the accommodations and not only was denied, but purposely accelerated the issue, is never acceptable  the owner also failed to respond to my last email, so I dont accept this and judging by all the negative issues this company has on BBB, they dont care to fix any of it  

  
  

  Business Response

  Date: 03/26/2025

  Our car washes and operating procedures are designed for safety first, while ensuring a fast, clean, and loved experience.  Every vehicle is safely spaced with multiple rollers between each vehicle to prevent any incident.  Our equipment is designed to wash more effectively, have less environmental impact, and provide a faster experience for our customers when they are loaded closer together.  Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. 

  ADA compliance guidelines for carwashes include: 
  Accessible Routes:
  Car washes must provide accessible routes from parking areas to the wash bays and other facilities, ensuring a smooth and unobstructed path for people with disabilities. 
  Accessible Parking:
  Designate and maintain accessible parking spaces with proper signage and access aisles. 
  Accessible Equipment:
  Ensure that equipment such as vacuums and floor mat washers, are accessible and usable by people with disabilities

  Quick Quack follows all these ADA ********************* apologize that the tunnel wash experience causes this customer anxiety; however, in this case this would be a personal decision by the customer to not utilize a service that causes their anxiety to be triggered.  We have engaged in long and thorough communication with this customer regarding this issue and went above and beyond to address their concerns including escalating their concern to the very top and explain this process.  While the customer is not satisfied by this communication, their questions were fully addressed and continued communication debating this procedure would not be beneficial to any party.   

  We're sorry to hear that they cannot continue to be a customer due to this issue; however, there are always going to be some situations that are not right for some people and it is up to their judgement to do what is best for their health.  We wish this customer the best. 

  Customer Answer

  Date: 03/28/2025

  I am rejecting this response because:

  I am attaching only the communication that happened by email. This does not include the communication by phone where I was told they didnt care to address the situation. The response claiming that they place multiple rollers between each customer is false, as a car was placed so close behind me that their headlights were not visible. The car wash purposely cause additional anxiety this day by placing a car closer than ever after asking specifically to not have it placed too close. The request was made after already speaking to a customer service agent on the phone and being directed to make such request and it would be honored. Choosing to do so after a customer requests something so simple seems ridiculous. Also, I wouldnt say that the communication has been extensive when my last email went I responded to. I also had to do extensive searches to find a way to communicate with the owner as there is no way to do this through customer service or anywhere on their website. I was even told by customer service that there is no way to get into communication with them as they dont support it. I had to find my own ways. Quick Quack does not want their customers to be able to make complaints or even suggestions. You can see in the email communication that the owner of the company clearly states that they would choose to not address the issue being brought forth as their ONLY focus is speed and not customer service. However, their speed clearly lacks in customer service as this complaint was made in November from a specific incident in October, and they didnt care to respond to the BBB until March? You can see in the email the lack of response to my emails and then after forwarding to the owner, and the the lack of care to even address the concern. Stating I would be happy to call you to further discuss, but I am not sure it would be the best use of your time as the answer will remain the same. This is not me being rude, it is just a fact. He also never apologized for the way I was treated or the lack of response to the previous attempts to reach out. He simply said Im sorry you feel mistreated and unheard. This is not an apology for the mistreatment of their staff, or the lack of response. The delay in response to the BBB complaint is another reason to reject the response.

  Although I have chosen to take my business elsewhere, I will continue to be an advocate for ethical treatment of individuals with mental health conditions and Veterans who suffer from anxiety across the country. I will continue to fight for them to feel safe being a citizen in their communities and protect them from companies who choose to not provide appropriate accommodations for customers with anxiety or any other mental health conditions. I will especially fight for the rights of those who have fought for the freedoms  of our country that this company chooses not to respect.

  Millions of Americans including veterans, police officers, first responders, and just every day Americans suffer from anxiety which is now recognized by the **** A business who chooses to cause additional anxiety or not even honor a simple request of a few extra feet of spacing, and then placing someone even closer due to the request, is the violation. It also shows that Quick Quack does not support these every day Americans and heros who suffer from such a horrible condition. 

  
  

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, **** ********, had a horrible experience on Saturday, Oct. 19th at the ******, ** location. He has stopped by multiple times to discuss with a manager, who is never there. I called customer service last Saturday and was left on hold for so long I finally hung up. My husband is very traumatized and our truck damaged by the experience. The police were called and a police report was filed. So now for the details....my husband was behind a Tesla in the car wash, the Tesla kept stepping on his brake, my husband couldn't do anything and hit the Tesla, the car behind my husband hit him. My husband has anxiety and the experience caused great trauma. If that wasn't enough, the Tesla blocked my husband from exiting the car wash and began screaming at my husband and blaming him. The employees at the location were ill equipped to handle the situation. As of today, no one from Quick Quack has not reached out to my husband, even though they have his information from the incident report (******).

  Business Response

  Date: 03/27/2025

  We apologize that your husband had this experience and for any upset or frustration it has caused you.
  
  We have reviewed our records and it does show that on October 26, 2024 at 3:11 pm our store leader did reach out to ***** *** email with the findings of the investigation into this incident. We have attached a screenshot of the full email to this complaint.

  In short, the email explains that the footage shows that all vehicles were guided into the wash correctly, directed to the safety instructions to place the vehicle in neutral, remove hand from the wheel and foot off the brake, and there was no malfunction of the equipment to cause or contribute to this incident.  *****, the driver of the **** F-150, failed to put his vehicle in neutral causing the vehicle to be pushed over the rollers in front of it.  This was the cause of the collision with the other 2 vehicles.  It is not possible for a vehicle to be pushed over the rollers unless the vehicle is in drive.  Like a normal traffic incident, the driver who failed to follow the safety instructions causing the incident is responsible for all damages. Quick Quack cannot accept responsibility for damage that was not caused by the wash. 
  
  Our store leader informed all parties of these findings and that their insurance could request the video footage for their claims to hold the correct party responsible. 
  
  On October 29, 2024, ***** did respond to that email requesting the footage to be sent to him.  Our store leader reminded him that due to our privacy policies footage cannot be released directly to a customer, but his insurance could submit a request for the footage as part of this claim. 
  
  We apologize for any frustration this situation has caused; however, we reassert that this incident was caused by driver error and not by any malfunction or negligence on part of the wash.  Unfortunately, we cannot accept responsibility for damage that was not caused by the wash. 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Quick Quack Car Wash location in ******, **, for a routine wash of my 2018 *** M550i. During the wash, the equipment ripped off the gas cap of my vehicle, causing significant damage. My vehicle is well-maintained and garage-kept, and there were no prior issues with this part.Upon reporting the damage, I was informed by the store management that my claim was denied due to a policy that only covers vehicles or parts that are less than five years old. However, this policy was not communicated at the point of service, nor was it clearly displayed in a manner that adequately informed customers. This lack of transparency raises serious concerns about accountability.Despite several attempts to resolve this matter directly with the local management, the responses I received indicated an unwillingness to address the damage caused under their care. I was only offered a free month of service, which did not address the cost of the actual damages. This feels unjust, as the damage was caused by Quick Quacks equipment, and not due to any negligence on my part.I am seeking compensation for the cost of repairing the damage to my vehicle or a suitable repair at no cost. Quick Quack Car Wash should acknowledge the damage caused and take responsibility for it.

  Business Response

  Date: 03/25/2025

  Hello ***** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.  The footage shows that nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an unlimited 3-month pass as a gift for helping some friends with their daughters wedding reception. We tried to use the pass 4 or 5 times, and it never worked. Each time the workers at the wash said that there was nothing on it. Several of them then tried to sell us a membership instead. As they had given these passes to a few others that helped with the wedding and they were having the same issues, our friends went in and complained. They received 3 unlimited one-month passes for each 3-month pass. We were given 3 one-month passes. However, we have had the same experience with the one-month passes. We activated one of the passes the week of October 7, and wrote the start date on the pass. We went back the week of October 14 and they said the pass was empty. We explained the frustration that has spanned several months beginning with the original 3-month pass. Instead of fixing the pass so it would work, they again tried to sell us a membership. We refused. Given the number of times the pass has not worked and the number of times they have tried to sell us a membership instead of fixing the pass it raises the question of whether this is an intentional sales tactic.

  Business Response

  Date: 03/27/2025

  Hello **** - we apologize that you have had this experience and for any frustration this situation has caused you.  We have reviewed our records and we do not have a call or email from the contact info provided on this complaint to our customer care regarding this issue.  Our customer care would be the best source to look into this and resolve this concern.
  
  I have sent the contact info from this complaint to our customer care and they did try to call you this morning.  The call did not go through and they did leave a voicemail asking for you to call us back at your earliest convenience so we can look into this and resolve it with you.  Please return that call to ************ at your earliest convenience, please ask for ******** ******* as she is fully briefed on this situation.
  
  If there is better contact information or a better time to contact you, please feel free to send that to ****************************** and we will be happy to assist. 

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The worst most disrespectful people work at this location *** or **** was trying to cover up his name badge while telling me that hes the Boss. My issue started when the line ran to the side street. Which can happen. But after 20min when I got to the front of the line the lady clearly not trained well couldnt find my vehicle. After ******************* I asked for her to get her manager. She did and here comes the kid who thinks he has all the power. At least thats what he was giving off with his attitude. I gave them my credit card to help them locate the vehicle. After doing so *** or **** began to tell me that Im not going to be allowed entry and that I have to back my vehicle out because I told him he should do a little more training with his associates so that people like myself dont get stuck for almost an hour trying to get a car wash. My complaint is directly related to this stand in manager on duty purposefully trying to embarrass me by making me back out in line as he was laughing. This is completely unprofessional and no business should try and impose such lack of customer service onto their patrons. I want my money refunded to me and compensation for my inconvenience and having to be subjected to such humility!

  Business Response

  Date: 03/26/2025

  Hello *** - we apologize that you have had an unsatisfactory experience and thank you for speaking with our store leader regarding this incident on 10/23/23 so they could address your concerns. We understand that the wait time and the issues with your plate not pulling up caused you a great deal of frustration. Our team members are human and did the best they could to assist you in this situation. You became very heated with one of our employees so our shift manager did step in and ask you to leave. Our team members have the right to a safe and respectful workplace and when situations are out of bounds we will ask that civility and respect remain at the forefront of all interactions. We apologize for the delay and frustration it caused you and we hope that future visits can be conducted in a safe and respectful manner.