Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

• 

  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

• 

  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

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  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Last Sunday Aug 04, 2024, I went to this car Wash. After finalizing the Car Wash, I went to detail the car, in the premise of the car wash, and I had noticed that the Car Wash machine had broken my Driver side Fog Lamp. Immediately I filed a report # ******, with the dependent on site, and was told they will communicate with me to let me know the outcoming of their investigation.I had taken pictures of the damage, and clearly you can see the glass scattered on the floor.They are denying paying for the damage, saying the damage is inconsistent with the low-quality picture that they have from my fog lamp, they clearly are failing to understand how glass behave after being hit by a harder object and how glass will shatter after being broken

  Business Response

  Date: 03/29/2025

  Hello ****** - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim; however, this claim was denied because the footage does show that your vehicle exited the wash with no damage to the fog light. The footage also shows that there was no malfunction during the wash to cause or contribute to this incident.  The wraps inside the wash place a maximum pressure of 5lb of pressure on any point during the wash and could not cause this type of damage.  The footage shows that the fog light was broken while you were detailing your vehicle in the vacuum area. We apologize for any frustration this situation has caused you, but we cannot accept responsibility for damage that was not caused by the wash. We wish you the best.

• Initial Complaint

  Date:08/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Quick Quack Car Wash for a one-time payment wash and was approached with an offer to sign up for a membership at $17 per month. I agreed and provided my card, after which the representative filled out my information on her iPad. However, I was never shown any terms or given an opportunity to review them. Months later, I received a receipt showing a monthly charge of $35, which was never disclosed during the sign-up process. This lack of transparency is unacceptable. I've rarely used the service, and had the true cost been disclosed, I likely wouldn't have signed up. This experience reflects poorly on your business practices. Taking advantage of customers in this manner, especially seniors, is deeply disappointing. 

  Business Response

  Date: 04/16/2025

  Hello ***** - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of 50% off our Unlimited Ceramic Duck Membership. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account.

  We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers.

  We have reviewed your account and there is a signature on file showing that you signed these terms at the time of your visit.  We also verified the email address on this BBB complaint does match the email on file so the emails were sent to that address.  In addition you do mention you received the email receipt.  While you may not have noticed these receipts before that point they were sent to you.  We did everything possible to communicate with you about your membership.  We hope to better serve you in the future. 
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, 2024, I visited Quick Quack in West Sacramento to get a car wash. Unfortunately, this was a three-car incident. The last car involved in the incident didn't put his car in neutral which caused the service technician ***** to stop the car wash twice. In her doing this, the car in back of me hit me, and he himself got hit.***** made an incident report and got all of our license and insurance information said she would get in contact with her manager ********************* and will be in contact with me at a later date since she was not in the office. As of today, August 27, 2024 I have not got a call or email.I have tried calling *************, but her voicemail remains full and no message can be left. I eventually got in contact with *************************, *************** Advisor he agreed at that moment after looking at the video that my car was damaged by Quick Quack. He has now recanted and says that Quick Quack will not take responsibility for my damaged bumper.I just want my bumper fixed.

  Business Response

  Date: 04/16/2025

  Hello ****** - we apologize that you had this experience.  Our records show that you did receive the decision on your claim on 8/27/24.  

  Unfortunately, this claim was denied. Our investigate shows that there was not malfunction of the wash to cause or contribute to this incident.  This incident was caused by driver error when the driver in front failed to exit as prompted by our safety signs and rolled back into your vehicle.   Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. Unfortunately, these safety instructions were not followed in this case causing this incident. The wash did not malfunction in any way during your visit and the damage caused was due to driver error.

  Like a normal traffic incident, the driver whose actions caused the incident would be responsibile for all damages.  Our team would provide any information to your insurance company to hold the correct party responsible. Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  We wish you the best.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th 2024 took my vehicle for a car wash my vehicle was hit in side the car wash. I filed a report with them they said I hit the brakes and it was my fault. They send me a video and I did hit the brakes but you see my vehicle start rolling forward, then with out being put in reverse it starts rolling backwards and hit the vehicle behind me. They said case closed. I emails back asking questions about safety procedures like why was the vehicle behind me so close and why did the track not stop when it felt my vehicle stop moving and I did not receive a response I emailed multiple times and they have not responded. I would like them to pay for my vehicle to be repaired.

  Business Response

  Date: 04/06/2025

  Hello ***** - we apologize for any frustration you have experienced. As you agreed in your complaint you failed to follow the safety directions by applying your brakes which was the leading cause of this incident.  Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. Unfortunately, these safety instructions were not followed in this case causing this incident. The wash did not malfunction in any way during your visit and the damage caused was due to driver error. Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  We wish you the best.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LOCATION *************************************** Address: ************************************* On July 17 went to wash my car when I was inside everything stop for a couple seconds i was can scared then I feel some one hit me from the front and back for couple time at the time I honk to get attention from the employees at the time someone came over and said he have to let the other car in front to go out than he was going to let me out to at the time I ask what happen then he said the car in the very front stop so it was he fault.....After I get out 2 cars were waiting to see exactly what happen to our surprised something come out of the rollers and make him stop ant get stack than we ask for assistance but the employees do not want to do nothing at the beginning till I said i CALL THE POLICE AND THE ARE ON THE WAY..... at the time they start getting a report to all of us. by the way the car it was behind me they let them go so we did not get any information about the one....I contact the manager of the store and he did says he was going to look at the reports and get back with me I'm still waiting for him to call me back till this date...

  Business Response

  Date: 05/05/2025

  Hello ******* - we apologize for any frustration you have experience.  Unfortunately, this claim was denied due to the fact that there was no malfunction of the wash to cause or contribute to this incident and the incident was caused by driver error.  

  Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. Unfortunately, these safety instructions were not followed in this case causing this incident. The wash did not malfunction in any way during your visit and the damage caused was due to driver error.  Like a normal traffic accident, the driver whose actions cause the incident would be responsible for damages.  The police were called and a report was made.  Our team provided all requested information to assist with this process. 

  Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  Our current store leader has spoken to your recently regarding this complaint.  After their investigation they have reached out twice to you to discuss this claim; however, both calls were not answered. We have attached screenshots of these attempts.  Although voicemails were left, they have not received any return calls.  We apologize for any frustration you have experienced and we wish you the best.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-16-24, at approximately 8am I went to Quick Quack Car Wash. I purchased the $9.99 wash. While wiping my car down I noticed my front emblem missing. I informed the agent and asked him to check if my emblem was still in the car wash area. He found it on the ground inside the car wash. It was wet and broke in half. He suggested that it be pieced back together and popped back in place. It was badly damaged. I declined his suggestion and asked what the process or policy was when it comes to damages. I informed the agent that my emblem has senors behind it that have now gotten wet and been exposed to the elements ( I turned it over so that he could see). These senors are connected to functions on my dashboard. He took pictures with his own camera. *************************************, the Assistant Store Leader help me fill out a claim form (Incident #*****). Told me he would contact me in 2 to 3 business days. The next day 7-17-24, I took them an estimate in the amount of $366.03 from the ****** dealer. Later that same day, ****** sent an email implying that the damages was a result of the sealant already being loose and my car being more than 5 years old as to why my emblem came off (he has no proof of this). He further stated that the emblem was blown off at the first set of blowers, according to the video that they watched. I replied (7-18--24) that I would like to see the video and if he could forward me a copy. It has been 5 days and no response. They have closed the case and refused to pay for the damages. I do believe they are liable and should pay the ****** dealer or myself in order to repair the damages. I am seeking the estimated amount of $366.03. See attachments.

  Business Response

  Date: 04/07/2025

  We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. 

  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.  This signage is posted in multiple areas around the location, including check-in and on the outside of the entrance of the wash tunnel in full view for our customers to see.  By proceeding into the wash you do agree to this policy.

  This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.  The footage shows that the emblem came off under our blowers when nothing was in physical contact with the vehicle.  This could only occur if the item is not properly secured.  Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and unsecured items and is advised by our signage before you enter the wash. 

  We sincerely apologize, but our policy is not to release video footage to customers.  However, if you file a claim with your insurance company can request information and footage from the store leader to process their claim. 

   We apologize for any frustration you have experienced and wish you the best.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15 I visited The Quick Quack location at ****************************************************************. After leaving the wash I discovered my front license plate had been ripped off. When I emailed their complaint line I was told I needed to return to the location to file a complaint. When I returned to the location I was told because license plates do not come on the car that they were denying my claim and refused to write up the complaint report. Nowhere is it posted or in writing that they do not cover damage caused by their wash ripping off license plates. In addition their argument that license plates are "factory installed" because they "do not come on a car" is ridiculous. When I then followed up with customer care online I was told they would not help me further because each location is a franchise so the company would not take responsibility. The only way to cancel a membership is to email their customer care. On 7/18 I emailed customer care and requested to close my membership. ******** care wrote back on 7/18 but ignored my request to cancel. I then had to send a follow up email again on 7/18 again requesting to cancel. They agreed to cancel but on 7/18 charged another month membership to my card on file in the amount of $35.99.I am requesting refund of $35.99 for the membership billed 7/18 as well as $22 charge for replacing the damaged plates with the California DMW. Total reimbursement: $55.99

  Business Response

  Date: 04/07/2025

  Hello ****** - We apologize that you had this experience.  Car washes are specifically designed to clean hard-to-get places like front bumpers. But in order to clean well it needs for license plates to be secured firmly.  With many moving parts in the wash and the malleable nature of license plates, we do suggest having your license plate securely fastened to your vehicle with a sturdy license plate frame with 4 screws to prevent this type of incident from occurring.  

  Unfortunately, license plates are not a factory-installed item and are not covered as outlined in our posted damage policy at our location.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old."  We do have this policy posted in mutliple areas throughout the location and by entering the wash tunnel you do agree to this policy.   

  We apologize for any frustration this experience has caused you and we hope to better serve you in the future.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The drivers side of my car was damaged as it was being washed.

  Business Response

  Date: 04/08/2025

  Hello ***** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim, but as we explained, the marks on your vehicle are not consistent with anything that could have been caused by our wraps.   At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. In the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap. Unfortunately, the damage on your vehicle was not consistent with how our wraps move along the vehicle.  We apologize for any frustration, but we cannot accept responsibility for damage that was not caused by the wash.

  Customer Answer

  Date: 04/08/2025

  I am rejecting this response because: At the time this happened,  my car was hit very hard on the drivers side, rocked the car sideways. Upon exiting the car wash, I mediately stopped in the Sprouts parking lot to check. This is a newer car, and there was no damage prior, as I had just applied a ceramic seal.

     If this were an isolated incident,  maybe. But the complaints of vehicle damage is extensive,  with this company denying any responsibility.  Their horizontal brush, hit my car hard. 

  
  

  Business Response

  Date: 04/09/2025

  Hello ***** - we apologize for any frustration and we understand that this is not the outcome you desired.  However, as we previously explained the footage does not show any malfunction of the wash.  Furthermore, the footage does not corroborate your assertion of a forceful impact that caused the vehicle to rock laterally.
  
  The damage you described, a long, stationary scratch confined to a specific area, suggests contact with a fixed object. This pattern is inconsistent with the operational characteristics of our wash equipment. Our rotating wraps operate at ****** revolutions per minute, which, in the unlikely event of damage, would result in multiple, short, linear marks along the vehicle's length, corresponding to the path of the wrap. 
  
  Based on the absence of equipment malfunction in the footage and the inconsistency between the observed damage pattern and the potential effects of our wash system, we are unable to accept liability for the damage claimed.
  
  We regret that we cannot provide a more favorable resolution.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership during one of their first month half off promos. a few months later I drove to the location on06/15 to cancel my membership. I asked the attendant when was the last day I can use my membership before cancellation and was told 06/18. fast forward a few months and I see I'm still being charged. they said they didn't receive a cancellation email but that was a mistake on the employees part because I was told my the employee on the 16th it was a cancelled. I wanted my refund from the last 2 months but they said I could only get the latest refund. the verified my last visit was the 16th but couldn't give me a refund. I want my ***** back that's was stolen from my account by *********************************************

  Business Response

  Date: 04/08/2025

  We apologize for any issue you have had with your cancellation.  As our agent explained on 7/18 when you called into the customer we have no record of a cancellation request from you or from the location. 

  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies. 

  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************."  

  Due to our terms of service your account is not eligible for a refund.  Our customer care team did provide you with a one month courtesy refund, but unfortunately that is the most we can do without any record of cancellation.  We apologize for any frustration you have experienced in relation to your cancellation.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident happened on Jun 2nd 2024. I visited Quick Quack Car Wash at ******************************************* to have my car washed, and both the roof glass and windshield were damaged during the service. I paid a $250 deductible for the repairs. Despite their responsibility in the matter, Quick Quack Car Wash has refused to compensate me.

  Business Response

  Date: 04/09/2025

  Hello An -

  We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim, but as we explained, this claim was denied because the footage of your wash shows that this was pre-existing damage before your vehicle entered the wash.

  We apologize for any frustration, but we cannot accept responsibility for damage that was not caused by the wash.