Complaints

This profile includes complaints for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

• 

  Quick Quack Car Wash

  7145 Watt Ave N Highlands, CA 95660-3208

• 

  Quick Quack Car Wash

  4331 Elverta Rd Antelope, CA 95843-5794

• 

  Quick Quack Car Wash

  645 Harbor Blvd W Sacramento, CA 95691-2228

• 

  Quick Quack Car Wash

  1750 Cavitt Dr Folsom, CA 95630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The location in question is ***** FM 1093, *******************I took my car through the wash on Monday, October 14, later in the afternoon. When I exited, I noticed that the hood hadnt been washed at all. I brought this to the teams attention, and they explained that, due to the factory roof rails, part of the wash had been disabled for safety. They mentioned that my vehicle should be fine and offered to override the failsafe for another wash. Regrettably, I agreed.After the second wash, I drove to the grocery store. When I saw my car in the sunlight, I noticed light scratches all over the clear coat, which were clearly caused by the wash.The next morning, I stopped by to speak with the manager, but I didnt have the car with me as my wife was using it for work. The manager asked me to fill out a report and said she would follow up, though she didnt request to see the vehicle, which I found *************, I stopped by again since I hadnt heard anything back, and she informed me that my claim was deniedwithout ever inspecting the vehicle. She mentioned that she thought she could see the scratches on camera, which is impossible since these are clear coat abrasions that are only visible in certain lighting conditions and not when the car is ****** not trying to be difficult; I just believe my car was damaged, and it should be made right. Could you please help me with this situation?

  Business Response

  Date: 03/26/2025

  Hello ***** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim, but as we explained, the marks on your vehicle are not consistent with anything that could have been caused by our wraps.  When we asked to inspect your vehicle in person you did not have it available but you did provide pictures of the claimed damage from which we were able to determine did not match the pattern and movement of our wraps. The pictured damage is curved micro-scratches. At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. In the rare case of damage, it would appear as short repeating straight linear marks along the full length of the vehicle along the path of the wrap. Unfortunately, the damage on your vehicle was not consistent with how our wraps move along the vehicle.  The footage shows that nothing in the wash moves in a circular pattern on the surface of your vehicle so these curved micro-scratches would not be caused by the wash. We apologize for any frustration, but we cannot accept responsibility for damage that was not caused by the wash.

  Customer Answer

  Date: 03/26/2025

  I am rejecting this response because: The damage is not circular swirls at all. It is short repeated linear "scuffs" the entire length of the car on both sides. So by your own definition of the damage it matches perfectly with damage that could be caused by your machines. The only reason I did not bring it by is because your onsite manager decided from the couple of photos that it was not possible to be caused by the wash. I called customer service and was told no matter what the decision was final and they would not review even if I brought the car to be seen in person. The person I spoke with also told me even if we wash did cause issue that the company does not take responsibility or any damage done to vehicles 5 years old. It's a 2019 so at the time, so I was told it wouldn't be covered anyways. It's a new location with a new manager. I can see her not wanting to own up to this, but the truth is the wash caused the damage. Reviewing video would do nothing as far as seeing the damage. It's damage to clear coat which is almost impossible to see when wet. The companies refusal to address customer concerns from anyone above the location manager is crazy. The company can brush it aside all the want and I've see plenty of other complain or the same thing. It seems to be the culture of your company. 100% without a doubt your team of teenagers running the place disabled a safety feature when I inquired about the hood and top of car not being cleaned. They said on by default for vehicle with roof racks but mine should be fine to run without. They had me run through a second time and that's when the damage happen. It's neglect to disable a feature designed to prevent damage only to tell a customer it will be fine for their car. For no reason should this ever be done. I'm sure you can agree with that, correct? That alone should have warranted further investigation from the company...sadly it did not. Do better as a company.
  

  Business Response

  Date: 03/28/2025

  As the customer states they did not bring their vehicle in for an inspection and the photos provided to our team for the claim are clearly curved microscratches that do not match the pattern that could be created by the wash.  In the rare case where something would be caught in the wash based on the rotation of the wraps that move at 80 rpm the damage would present as a straight repeating line...the repetition would be spaced for the rotation circumference of the wrap.  This does not match the pattern of damage that this customer presented.  Based on these facts, this claim has been denied as it is inconsistent with the pattern of damage that would be possible by the movement and motion of the wraps along the vehicle. Unfortunately, we cannot accept responsibility for damage that was not caused by the wash. 

  Customer Answer

  Date: 03/31/2025

  I am rejecting this response because: Go ahead and tell me and everyone these are circular swirls. I was told by you customer service representative that there was no point in bringing my car in to be seen in person since it would not make a difference on the outcome. These are just shady business practices. They could have done the right thing but just didn't. Hopefully the business will one day realize that customers don't need their car wash but the car wash needs customers.

   

  
  

• Initial Complaint

  Date:10/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the car wash this morning and their brushes snapped my mirror. They sent me an email stating it was already broken. Which is completely wrong. The mirrors are only a couple of years old and were working perfectly.

  Business Response

  Date: 03/27/2025

  We have reviewed our records and it does show that our store leader met with this customer to review the footage and did approve his claim and the repairs were completed.  We are very happy that we were able to resolve this claim and continue to serve Mr. ***************

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a loyal customer of ********************** for almost two years. I usually go through the wash once or twice a week. I was in the car wash on 23 Sep 2024 during a busy period, when many cars were in the wash. During the washing process, my vehicle was in neutral. Followed instructions as directed. During the wash, my vehicle rolled in reverse as usual while being blown off by the blowers. A truck behind me propelled forward and struck the back of my car. The driver of the truck came over and indicated his truck was in neutral when it hit my vehicle. Quick Quack employee informed me and the other gentlemen in the truck that a similar incident occurred earlier that day, but there were no damages. I then asked why the wash was not shut down to perform some type of maintenance or at least inform the customers there was a problem with the wash. In his next explanation, he explained that he was telling customers to blow their horns if they noticed anything suspicious with the wash. These instructions would have been helpful if they had been provided in advance, as they could have prevented my car from being damaged. I have contacted customer service several times since the incident. It has been reported to me by Quick Quack employees at the ****** location that several employees have been terminated as a result of poor performance. Based on what I've been told, ****** Vandermire is the current manager, and he hasn't contacted me. On 4 Oct 2024, I stopped by the wash to speak with the manager in person after several attempts. The manager was still unavailable, and the building was being remodeled, so what happened to the video footage of my vehicle being damaged? While I was present, the employee called and texted the manager and sent him my personal contact information. However, the manager has not contacted me. I find this to be utterly unprofessional and not in keeping with how a loyal customer should be treated. My vehicle needs to be repaired ASAP.

  Business Response

  Date: 03/27/2025

  We apologize for any frustration you have experienced. We did a thorough investigation of this incident and upon reviewing the footage of your wash it does show that you held your brakes at the end of the wash, this caused the rollers separating the vehicles in the wash to be pushed under your vehicle and causing this collision.  
  
  Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. Unfortunately, these safety instructions were not followed in this case causing this incident. The wash did not malfunction in any way during your visit and the damage caused was due to driver error.  Like a normal traffic situation, the driver whose actions caused the incident is responsible for all damages.  

  Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  We wish you the best.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident occurred during my visit to Quick Quack Car Wash in ******, **, at around 4:30 p.m. on August 20, 2024. By the end of the wash, the conveyor belt stopped abruptly. This had happened before, so I waited for it to restart. Seconds later, the wash restarted, and my car slipped and collided with the car behind me. I found two dents on my cars tail, thankfully, the other car was unharmed. I filed a Customer Incident Report and was told they would contact me within 3 days. Their response was simply: "I am sorry your experience at Quick Quack Car Wash wasn't a stellar one. I am happy to provide any footage necessary to your insurance adjuster to evaluate your collision."This is unacceptable. I went back to the store to request footage and an investigation. I was told only the "store leader" could handle this, but they were on leave until August 27.Finally, on August 28, I received another email stating: "After carefully reviewing our footage, it has been determined that youdid not act according to the listed instructions of the wash by having your hand on the steering wheel, causing it to skip a roller and stop moving, which led to you being pushed by the vehicle behind you.Since Quick Quack or our equipment is not the cause of the collision, we are not responsible for the repair of your vehicle or other damage as a result."I have been a customer for years and know I didnt violate the rules. If my hands were on the wheel, it was only after the car slipped, not before, and certainly didnt cause the accident.Despite requesting to see the footage (emailed on August 29, 2024), their customer service has been unresponsive.Given these circumstances, I believe Quick Quack Car Wash should take full responsibility for the collision and cover the expenses for the necessary repairs. This experience has left me questioning the integrity and customer care at **********************. I request a proper resolution to this issue.

  Business Response

  Date: 03/27/2025

  We apologize that you had an unsatisfactory experience and disagree with the outcome of your claim from August 2024.
  
  At the time of your claim we did review the footage of your wash and it was found that you had placed your hand on the wheel causing tension on the wheel for it skip rollers and cause this incident.  Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely.
  
  Unfortunately, these safety instructions were not followed in this case causing this incident. The wash did not malfunction in any way during your visit and the damage caused was due to driver error. Unfortunately, we cannot accept responsibility for damage that was not caused by the wash. 

  We are very grateful to see that you are a current valued member with us and we hope that your recent experiences have been improved and we have to the opportunity to continue to serve you long into the future. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my car washed at Quick Quack. I noticed that the wash was very rough. They had just opened and were giving free car washes. I signed up for a monthly wash before this happened. When I came out, my vehicle was damaged. There was multiple scratches and a small dent. My car was brand new. The manager was not present at the time. Every time I went back, they told me that he was not in. One of the workers that was the next in charge said that this was a problem. He was never there. I left my phone number several times and never received a call back.

  Business Response

  Date: 03/27/2025

  We apologize for any delay in responding to this complaint as we were not active members of the BBB at that time of complaint.  

  With the information in this complaint we are unable to look into this issue and provide any information.

  We were able to locate the account of **** ******* with her phone number based on calls to customer care regarding a different incident from early 2023 about weather stripping.  The email on this account is similar but not the same as the one of this complaint.  There is no account associated with the email on this complaint.  
  
  The last wash for the account we were able to locate was on 7/27/23 which does not correspond with this complaint.  Without a wash history, a location identified, or an incident report number we are not able to provide any details regarding this complaint.  

  It is our hope that the complaint was resolved with the location.  We hope we will have an opportunity to better serve you in the future. 

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/2024, at approximately 7:30 pm, I visited Quick Quack Car Wash and used their drive-thru service for the first time. The employee directing me gave unclear instructions on how to enter the car wash, and I mistakenly positioned my vehicle incorrectly. As I tried to reverse, as instructed, a bolt sticking out near the rail caused my tire to pop.The employee then called a manager, who reviewed the situation and pointed out where my tires should have been. I filed an incident report that day, but it took 18 days for a response. The person who contacted me was ***** ****, Store Leader 4501. After I replied to him, he took another week to respond 9/26/2024 then the last email he responded on 10/2/2024 While they offered a service of 2-month ceramic to resolve the issue, I am seeking reimbursement for the tire that was damaged, as it was an unexpected expense. My vehicle meets the criteria stated on their posted sign, which indicates they are responsible for factory-installed, secure, undamaged, and less-than-5-year-old items. I have also taken a picture of the bolt that caused the damage, which still hasnt been fixed.Finally, there is no clear signage at the entrance of the car wash to indicate how to properly align your vehicle, which could help prevent incidents like mine.

  Business Response

  Date: 04/06/2025

  Hello **** - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim. This claim was denied back in September 2024. We did a thorough investigation of this claim. The footage of your visit shows that our team member guided you correctly into the wash, unfortunately, you were not able to follow these directions. The footage shows our team member using large exaggerated motions to try and get to you turn your wheel to your left, but instead, you drove straight into the guard rail. Our team member instructed you to back up and try again. This process was repeated 3 times continuously with the team members doing everything possible to instruct you to turn your vehicle to the left; however, you continued to ignore their instructions.

  On the last time, your vehicle was too far to the right and hit a bolt that is outside of the guide rail.

  While it is exposed it is in an area that your tire should not have been if you followed the directions our team member was trying to provide you.

  Unfortunately, this incident was caused solely by driver error and there was no negligence or malfunction on the part of Quick Quack. Our store leader offered you 2 months free out of the spirit of customer service only for your frustration; however, we cannot accept responsibility for damage caused by driver error. 

  We apologize for any frustration and we wish you the best.

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the car wash approximately month ago and my passenger mirror was broken off. I was given an incident report form to complete and I completed it. I called **************** and they as told they were escalating my incident. I have called **************** back another 2 times to tell me all they can do is send an email to escalations depart. This is my 3 rd time without any phone call or email to acknowledge how Quick Quack was going to move forward. I cannot drive a vehicle that is unsafe without a driver side mirror. So I am out of a vehicle and asking friends for assistance to drive me. This is frustrating that I am being treated by quick quack like they dont care about my serious situation. I am going to escalate to Consumer Affairs and ************ regarding the poor and unsafe mechanical parts in the car wash and very poor customer service!! I was always so happy with the car wash but now I will not get near a Quick Quack ever again. I DO NOT RECOMMEND Quick Quack!!

  Business Response

  Date: 04/22/2025

  Hello ****** - we apologize that you had an unsatisfactory experience.  Our records show that our store leader has reached out to on September 25, 2024.  Unfortunately, we have no wash history of your vehicle on the date of the claimed incident and even though our store leader searched through the entire day's footage, we could not locate any footage of your vehicle coming through our wash..  We also worked with our customer care and could not find a financial transaction for that date in our payment system either.  In addition to this, the vehicle is 2007 which does fall outside of our posted damage policy.  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.  Unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.
  

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because: there was no sign at the time of entrance stating their damage policy indicating they are not responsible for any older vehicles damages. I signed and completed a form that was given to me by one of the workers and was told I would be contacted and never was. I  have a receipt from the Gunthers auto repair shop for $547.21 that replaced my mirror that was damaged.   My licensed plate was also bent forward due to the malfunctioning of the mechanics of the washer.  I have attached a copy of my bank account showing the payment went through. Im not sure why they cannot find the ticket I completed for the damages nor they cannot find the video of the day I went through. Especially I have proof attached proof of the funds coming out of my bank account . A worker that works there handed me my broken mirror and he also was the worker that gave me the form to complete. I was also told by the worker as they told me to go through the washing cycle again because that was the way out to the parking lot to complete the form. The worker told me that his boss which was an older gentlemen was harassing a female employee and told me he couldnt report it cause his boss would know he reported the harassment so when I called in to follow up on my case I told customer service like he had asked me to. I feel that Folsom quick quack has an discriminatory and dishonest supervisor.   Please let me know if you need anything else from me. 

  Business Response

  Date: 04/23/2025

  We apologize for any frustration and that this is not the outcome you desired.  Our team made every effort to investigate this claim.  As we have previously stated, the wash history of the license plate provided to us does not show a visit to any Quick Quack location on the date of the claimed incident.  In addition to this our store leader also took the time and effort to review the footage of the entire day and did not see the customer's vehicle, or any of the events claimed on the footage.  In addition to this, we worked with our customer care department to search or stripe payment system for the payment with the information that the customer provided - however we could not locate this payment.

  Ultimately, the claim was denied due to the age of the vehicle.  The vehicle is a 2007, which at the time of the incident was 17 years old which is outside of our posted damage claim policy.  Contrary to the claims of the customer - we have this sign posted in multiple areas around the location.  We have attached a photo of the permanent sign that is staked into the ground as customer enter the wash as proof.  By proceeding with the wash every customer agrees to this policy.  

  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.
  

  Customer Answer

  Date: 04/25/2025

  I am rejecting this response because: I have attached a copy of my bank statement showing my account was debited for the car wash to quick quack in Folsom.  I completed a damage report form and was told I was going to hear back regarding the form and was told they couldnt find the payment or video showing I was there but as I have attached proof that I was there.  An employee handed me my broken mirror. I am demanding reimbursement for my damages which I have attached a copy of my paid voucher for $517. If I do not get reimbursed I will take thousands claim to small claims court. 
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ********** I purchased a car wash (store #****) and was in the process of having my vehicle washed. During this time there were two loud bangs on the drivers side. After exiting the car wash and inspecting my vehicle I determined the left side running board had been completely sheared off. I had to collect the running board from inside the car wash.I filed an incident report immediately and was informed there will be video and I would be contacted by this location's manager within three business days. This did not happen.I have been in contact with their corporate office three different times and have been assured I will be contacted by someone representing this Quick Quack. This has not happened as of 09/19/******* should be noted that the running boards on my vehicle are factory installed and not after-market. Also, I received an estimate from a reputable auto body shop and they determined the damages to be $1750.

  Business Response

  Date: 04/16/2025

  We apologize that you have had this experience and for any frustration this situation caused.  Unfortunately, this claim was denied because the footage shows that there was not malfunction of the wash during your visit to cause or contribute to this incident.  The damage claimed is a power step which should have been retracted during the wash.  We have spoken with Dodge service department to ask if this power step comes down in neutral and they stated that the customer either pushed the button for those to lower or the module/ computer had an issue.  It was determined that the leading cause to this incident was either driver error or a malfunction of the vehicle itself and was not caused by the wash.  We apologize for any frustration however, we cannot accept responsibility that was not caused by the wash. 

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service I paid for, that I have an email stating I still have service after cancellation for the remaining of the day, denied me service even after I produced proof that my service was still in tact. They didnt want to admit to doing anything wrong and stood on the grounds of I have no service, which was wrong, they disregarded the email sent to me, wasting my time, energy and resources. Im mad they wont hold themselves accountable.

  Business Response

  Date: 04/06/2025

  Hello ****** - we apologize that you had an unsatisfactory experience. When the account holder called customer care they claimed they had an unauthorized charge.  They said they had added their vehicle the previous month for a $5 add on promotion however because they used their card it replaced the payment method on file so when the account renewed their card was charged.  We educated this customer on why this had occurred and our cancellation policies.  They requested to cancel the account and asked for a refund fo the recent charge.  We did apply a courtesy refund which cancelled our the latest payment on the account and made it as if the account had never renewed and was cancelled at the renewal date on 9/16.  So when you visited a location on 9/18 the account showed as inactive.  We cannot wash a vehicle without an active account or a single wash payment.

  We apologize for any misunderstanding that occurred however, this was because of the refund that was given and there was no payment on the account for washes after 9/16.  We hope to better serve you in the future. 

  Customer Answer

  Date: 04/07/2025

  I am rejecting this response because: your email doesnt state any of that. The email you sent me states I had coverage for that day. So why send out emails then? Why not stick by the information you provide? You dont even take ownership of the mistake being on your end, youre just trying to justify it. Your response doesnt address the initial issue of you sending me an email stating I have coverage through a certain date. You caused me to lose time in my day not only dealing with your company but also the time it takes to respond and report you to the BBB. Sorry for the misunderstanding is not an acceptable response.
  

  Business Response

  Date: 04/08/2025

  The email you received was automatically generated upon the cancellation of your account, as it is part of our standard process for all cancellations.
  Following that, your request for a refund was processed, which reversed the previous payment and, as a result, removed access to the car wash. We apologize for any confusion this may have caused.
  As you received a full refund, there was no active, paid service associated with your account at the time of your visit. Access to our wash services requires either an active membership or payment for a single wash at the time of use.
  We understand your concerns; however, what you're requesting would equate to receiving a free wash, which was not part of our agreement. We appreciate your understanding on this matter.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay a membership for all 5 of my vehicles. I pay $61 every month to be able to wash my v Vehicles anytime & for multiple days this month my nearby quick quack has been closed for maintenance. Not only that, but today I drove one of my vehicles to the wash (which was closed) & they closed all the vacuums because management was bothered by 1 non-paying customer.

  Business Response

  Date: 04/06/2025

  Hello Zariah -  We apologize for any inconvenience.  We will only close during business hours in the event of an unavoidable issue that prevents us from safely washing. Unfortunately, with machinery that operates 14 hours per day 7 days a week some downtime is unavoidable.  Our team always works quickly to address any issues that arise and reopen as quickly as possible to begin serving customers again.   Our memberships are valid at any location to avoid any disruption in your service.  Our Sacramento region has over 30 locations to serve you.  We apologize for any inconvenience this has caused you.