Reviews

This profile includes reviews for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

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  Quick Quack Car Wash

  7145 Watt Ave N Highlands, CA 95660-3208

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  Quick Quack Car Wash

  4331 Elverta Rd Antelope, CA 95843-5794

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  Quick Quack Car Wash

  645 Harbor Blvd W Sacramento, CA 95691-2228

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  Quick Quack Car Wash

  1750 Cavitt Dr Folsom, CA 95630

Review Details

• Review fromDebora M

  Date: 07/03/2025

  1 star

  Debora M

  Date: 07/03/2025

  If I could give 0 I would. Their communication is every bad with ********. I did trial for a month but only went there couple times because I didn't like how narrow the entrance to the car wash tunnel and how is their location too close to the freeway that makes the ******** difficult to turn into their location. I canceled on 6/5/25, the ******** service didn't mention anything about that day was a start billing cycle, didn't mention that I will still get bill for that month, didn't mention about 10 days cancelation policy at all. When I got my credit card statement and I saw that they charged my card $59.99 for June, I called today 7/3/25 and the other ******** service suddenly mentioned everything above about their policy. While back when I canceled, the first ******** service, who is also their supervisor, didn't mention anything about it and I even repeated few time to make sure that there will be no charge to my card and she said yes. And I found out today from the other ******** service that she sent me email about the charge on the same day I spoke to her. Wow basically, they fooled the ********s. They speak nicely and make assurance but behind your back that take the money. I never used the car wash the whole month of June because in my mind it's canceled. Now I saw I have only 2 days left to use the ducks. NEVER ever go to this sham carwash. Bad... Very bad ******** service!! Unless you have lot of money to throw away.

  Quick Quack Car Wash

  Date: 07/04/2025

  Hello Debora - We apologize for any issue you have had with your cancellation.  When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies.  We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference.  These terms are available for viewing on our website.  We do everything possible to be clear with our customers regarding our policies.  As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at [email protected] or by phone at 888-772-2792." 
  
  We did review the recording of the call you made to customer care on June 5th to cancel your account.  While our agent did not mention the 10-day advance cancellation policy during the call, this information is included in the Terms and Conditions agreed to at sign-up, as well as in the welcome email sent at the time your membership was created.

  Your membership was canceled on your renewal date, and the agent did indeed verbally inform you during the call—and in a follow-up confirmation email—that you would continue to have access through July 5th.  You did not ask any questions about that during the call and thanked the agent for their help.  We apologize if you feel this was not made more clear.
  
  Our goal is always to provide clear communication and transparency, and we appreciate the opportunity to clarify how our membership billing and cancellation policies work.

• Review fromGilbert R

  Date: 06/20/2025

  1 star

  Gilbert R

  Date: 06/20/2025

  Got sandwiched between two cars, minor scratch at the back of my car, front plate number got bent, all i asked was for them to fix my license plate and nothing else, and it has been a week , talked to 4 representative and no solution, they kept saying sorry but no solution. Will give them 1 week and if nothing happen i will cancel my 2 membership with them.

  Quick Quack Car Wash

  Date: 06/25/2025

  Hello Gilbert - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim.  

  After a thorough review of the incident, including video footage of your visit, we found that the safety instructions provided at the entrance to the wash were not followed. These instructions are designed to prevent exactly these types of incidents and include placing the vehicle in neutral, removing hands from the steering wheel, and keeping feet off the brake.

  In this case, the footage shows that the customer in front had their hands on the wheel and ran into the tire shine machine causing this incident.  Like a normal traffic accident the driver whose actions caused the incident would be responsible for all damages. 

  Additionally, the condition of your license plate prior to entering the wash appears unchanged in the footage we reviewed. It's important to note that license plates are not considered factory-installed components, and as such, are not covered under our damage policy. This policy is clearly posted at each of our locations and states that we are only responsible for factory-installed, undamaged, and securely mounted components on vehicles less than five years old.
  
  We apologize for any frustration; however, there was no malfunction of the wash to cause or contribute to this incident and it was caused by driver error.  Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.  

• Review fromMatt S

  Date: 06/11/2025

  1 star

  Matt S

  Date: 06/11/2025

  I bought a new truck in January 2025 and intended to switch from the sold vehicle to the new vehicle. The attendant added a vehicle which then doubled my monthly charge. I did not notice this difference until today (6/11/2025) so I was overcharged for 5 months. When I called their customer service I got a rude "supervisor on call" that only offered to remove the sold vehicle from the account and credit $22.00 toward the next billing. He would not offer a refund to the card on file for some reason. I want to cancel my membership (7 years long membership) but if I cancel now I will not even receive the $22.00. Terrible customer service and he was rude on the phone when I asked for his boss. He would not provide anyone else's information to discuss further.

  Quick Quack Car Wash

  Date: 06/12/2025

  Hello **** - we apologize that you have had this issue with your account and for any misunderstanding or mistake that occurred at the location when you attempted to swap license plates.  A customer care supervisor has already been in contact with you and has applied a credit to your account for the incorrect billing for the full 5 months.  We apologize for any frustration this situation has casued you and hope to better serve you in the future. 

• Review fromJessica A

  Date: 05/28/2025

  1 star

  Jessica A

  Date: 05/28/2025

  I am writing to lodge a formal complaint regarding an issue I encountered at the Quick Quack car wash in *******, *****, on May 17, 2025.I had recently purchased a 2018 ****** Camry XLE in excellent condition and low mileage. I had a car wash membership at a nearby location for the first month of ownership. Unfortunately, they dont have multiple locations and I went to Quick Quack as it was nearby and they have multiple locations. However, I encountered a significant issue at the Quick Quack location on May 17.While using the car wash, my passenger mirror became detached before I could complete the wash cycle. The employee who was present at the time recorded an incident report.Upon contacting the manager via phone, I inquired about the possibility of resolving the issue myself and receiving reimbursement. The manager informed me that I should wait until Tuesday, May 20, when the manager would review the video evidence.On Tuesday, I visited the car wash and discovered that the manager was working the line due to an absence of the employee who had recorded the incident. The manager requested that I wait until Wednesday, May 21, to review the video and provide a response.During my visit, the manager **** my attention to a sign on the wall regarding the five-year stipulations for car wash memberships. I requested that the manager cancel my membership and refund my payment, as I was not satisfied with the resolution provided.Despite my repeated requests, the manager continued to insist that I wait until the next day, May 22, to finalize the matter.On May 22, I contacted customer service and submitted a complaint to the manager. However, I have not received any response from customer service or the regional manager as of Saturday, May 24.I am writing to demand a resolution to this issue and to request that the regional manager take appropriate action. I am prepared to present my complaint in person at the car wash if necessary

  Quick Quack Car Wash

  Date: 05/29/2025

  Hello ******* - we apologize that you have had this experience and thank for your reaching out to us on social media and providing your feedback regarding your experience.  We apologize for any delay that occurred during your claim process and it frustration it caused you. 
  
  As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed.  Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.  We apologize for any frustration you have experienced and wish you the best.

• Review fromJAZMINE C

  Date: 05/17/2025

  1 star

  JAZMINE C

  Date: 05/17/2025

  AVOID!!!! THEY ARE A HORRIBLE COOPERATION! My vehicle came off the rail, caused damage on my right side, reported an incident report. I kept fighting it until May 16. Mind you my incident was in March it took a whole 2 months to get a call back from there individuals . They kept giving excuses and more excuses. Until May 16 , **** ***** called me stating they were not liable to damages , quote on quote that because that location never had a car come off rail and never has failed equipment! But the day I went to look for their lovely manager they were closed half of the morning due to car wash malfunction !!! AVOID THIS CAR WASH THEY ARE INCOMPETENT INDIVIDUALS, THEY DON'T WANT TO BE HELD LIABLE FOR ANYTHING! am sure am not the only individual that has had issues with them, they have denied claims on other individuals.

  Quick Quack Car Wash

  Date: 05/20/2025

  Hello Jazmine,
  Were sorry to hear that your experience did not meet expectations, and we understand your disappointment with the outcome of your claim.
  We want to clarify that there was no delay on our part in communicating with you regarding this matter. Our records show that there were three slightly different email addresses associated with your name. Our team attempted to reach you through all of them but did not receive a response. All other parties involved in this incident successfully received our communications without issue. While we regret any breakdown in communication that may have occurred, we want to emphasize that our team made every reasonable effort to contact you.
  We have also submitted all necessary details and documentation to your insurance provider to support the claim.
  After a thorough review, the claim was unfortunately denied. Footage from the wash confirms that there was no equipment malfunction or failure during your visit. The video clearly shows your vehicle disengaging from the track, an occurrence that can only happen if the steering wheel is touched or otherwise controlled during the wash. There is no evidence that anything inside the wash caused your vehicle to come off track.
  As part of our standard safety protocol, every customer is instructed to:
  Place the vehicle in neutral,
  Remove hands from the steering wheel, and
  Remove foot from the brake.
  These steps ensure the vehicle is safely guided through the wash. At the end of the tunnel, customers are directed to shift back into drive when prompted by clear signage. In this case, it appears these safety instructions were not followed, resulting in the incident.
  We must reiterate that the wash was fully operational and functioning properly at the time of your visit. The damage was unfortunately caused by driver error. As with any traffic-related incident, responsibility lies with the party whose actions led to the event.
  While we sympathize with your situation, we cannot assume responsibility for damages not caused by our equipment. We appreciate your understanding and wish you all the best moving forward.

• Review fromAni C

  Date: 05/16/2025

  1 star

  Ani C

  Date: 05/16/2025

  I share a similar experience with someone who posted regarding: **DAMAGED TO VEHICLE** I am shocked to be denied my claim, by saying it was PRE-EXISTING DAMAGE to a 3-year-old vehicle. I could not comprehend how it was damaged BEFORE entering the car wash tunnel. HOW was it wear and tear? The wrap broke off my mirror cap without ANY warning signs. I lost my confidence with Quick Quack Car Wash. This company CANNOT be trusted, NOR satisfactory with consumers.

  Quick Quack Car Wash

  Date: 05/18/2025

  Hello Ani - We apologize that you had an unsatisfactory experience and disagree with the outcome of your claim.

  Our team reviewed the incident thoroughly, and as noted in our signage at the entrance, we are only able to cover damages on factory-installed parts that are secure, undamaged, and on vehicles less than five years old.

  In this case, the mirror was found to have pre-existing damage on the bottom of the mirror cap and was not fully secured, which is why the claim was denied.We understand this may not be the outcome you were hoping for, but please know that our intention is always to treat every customer with honesty and respect.

  We apologize for any frustration you experienced. However, nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the pre-existing damage and unsecured items and is advised by our signage before you enter the wash.

  Our team did advise you that they will release footage to your insurance company and provide any other details needed for their investigation. However, our policy is not to release video footage to customers. We apologize for any frustration you have experienced and wish you the best.

• Review fromLaurie D

  Date: 05/08/2025

  1 star

  Laurie D

  Date: 05/08/2025

  I had to select a star to post but they deserve 0 stars!!!! I took my brand new 2025 vehicle to Quick Quack store number 6703 and upon drying it I noticed new scratches that were all the same height around both sides of my vehicle. I immediately asked for the manager and she had me fill out an incident report. I received an email from them stating that they were not escalating my claim any further since it had been denied. They sent me the link for their service agreement that I never signed or had the opportunity to read and sign. They did not offer to inspect my vehicle to see the damage. I had my vehicle looked at and was told that it was caused by dirty bushes. DO NOT USE QUICK QUACK!!!!!! They have horrible customer service!

  Quick Quack Car Wash

  Date: 05/20/2025

  Hello ****** - Thank you for bringing your concerns to our attention. We understand how frustrating it can be to notice any marks on your new vehicle, and we appreciate the opportunity to look into the matter with you.
  Wed like to clarify a few details for transparency: When you brought your concerns to our attention on May 7th, our team immediately took action. We completed an incident report, thoroughly inspected your vehicle on-site, and examined the wraps in our wash tunnel for any debris that could have caused damage, which nothing was found. We also reviewed security footage and followed up with you the next day via email with our findings.
  At Quick Quack, we use the latest wash technology featuring a brushless system that combines soft-cloth and neoprene foammaterials specifically designed to be gentle on your vehicles finish. In the rare case that our wraps were to cause damage, the resulting marks would follow a very specific pattern: short, repeating, linear lines running the length of the vehicle in alignment with the motion of the equipment.
  In this case, the marks on your vehicle did not align with those patterns and were not consistent with how our equipment contacts a vehicle. Based on our inspection and review, we were unable to find any indication that the wash caused the scratches, and for that reason, your claim was respectfully denied.
  Were sorry we werent able to resolve this to your satisfaction and appreciate the chance to address your concerns.

• Review fromRon B

  Date: 05/05/2025

  1 star

  Ron B

  Date: 05/05/2025

  Ive been a loyal customer at ********************** in ****** for a while, but my recent experience has left me deeply disappointed and frustrated. On February 11, 2025, I went to get my car washed, and unexpectedly, I was told to leave by an employee named ********, who has colored hair and a nose ring. It turns out, my former step-sons girlfriend (***** ******) saw me and mentioned it to ********, who then approached me and insisted I leave without providing a clear reason.Afterward, I contacted customer support multiple times, hoping to resolve the issue, but I never received a response. Fast forward to yesterday, I returned to the car wash, and when I spoke to ****, the team lead, he informed me that I was banned from the premises. According to ****, the reason for the ban was a complaint from ********, claiming that I tried to run her over, which is absolutely false.Ive never acted in any way to harm anyone, and its incredibly upsetting to be banned without proper investigation or even an attempt to hear my side. **** told me that if I return, the police will be called for trespassing. This is shocking behavior, especially since Ive been a loyal customer and have a membership with the company.I am now left with no choice but to pursue legal action for this unjust treatment. I want to warn others about how this establishment handles its customersif youre thinking about using their services, be cautious. It seems like they are more interested in false accusations and banning loyal customers than providing the quality service they claim to offer.

  Quick Quack Car Wash

  Date: 05/07/2025

  Hello ****** - Were sorry to hear that you're upset and that your experience with us left you feeling frustrated. At Quick Quack Car Wash, the safety and well-being of our customers and team members is our top priority. We received reports from both a customer and a team member who expressed feeling threatened by your presence. Based on this, we took steps we believed were necessary to protect everyone involved.
  While we understand this may not be the outcome you expected, we stand by our responsibility to maintain a safe environment at our locations.  

• Review fromReena P

  Date: 04/25/2025

  1 star

  Reena P

  Date: 04/25/2025

  "0" Star. I took my car for a car wash at 8.00pm and paid $24.00.When I collected the car from car wash it was dark and one could hardly notice if car wash job was done right. Next day when I looked at the car it was hardly any cleaner then when I took it in previous day. So I took my car back and showed the attendant the car and the receipt for the wash which included the car registration number. The attendant point blankly refused to re-wash it for no charge and denied excess to the supervisor or manger to rectify the situation. I called the customer service and they too denied to rewash my car for free. They said I have to pay another $23.00 to rewash the car. Incidentally after I got car after the wash, I simply dove it to my house close by. As a courtesy the car at least should have been rewashed to remove the uncleaned spots on the car. These people are rip offs. Never again my cars will visit their locations ever. Other people who would like to use them "BEWARE". Do not get ripped off by them.

  Quick Quack Car Wash

  Date: 04/27/2025

  Hello ***** - we apologize that you had a unsatisfactory experience.  We offer a clean car guarantee during your same visit or within 30 minutes of your wash.  If you are ever unsatisfied with your wash pull around right away and let our team know so that they can assist you.  Unfortunately you did not return until the next day which is outside of our rewash window.  We apologize for any frustration this situation caused you.  If you have any further questions or concerns about your visit we would be happy to have the store leader reach out directly to you.  Send your phone number, license plate, and which location you visited to ************************************************ 

• Review fromAmy G

  Date: 04/25/2025

  1 star

  Amy G

  Date: 04/25/2025

  To take the time to do this, means a lot for me. Some manager made my daughter literally back up my car out of the line because the membership wasnt current. Because she knew I lost my debit card and knew I needed to update it, she did t want to reactivate the membership with hers. They refused to let her buy a single **** wash for some reason. This happened in JANUARY 2025. Its April and have sent in multiple emails and its comical, Ive never once been contacted. Not by phone, email, messenger pigeon, nothing. The most unbelievably incompetent organization for the most fixable and simple issues they refuse to engage in. Im still furious and its been 4 months!!!! I wish I could post the correspondence.

  Quick Quack Car Wash

  Date: 04/26/2025

  Hello *** - we apologize that you had this experience and for any breakdown in communication.  We do have a new store leader at this location and we sent your information to them today.  They have called you and left a voicemail.  Please give them a call back at your earliest convenience so that they can address any concerns.  Please feel free to reach out to ****************************** if you need assistance connecting with them.