Reviews

This profile includes reviews for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

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  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

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  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

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  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

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  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

Review Details

• Review fromKristen L

  Date: 09/21/2022

  1 star

  Kristen L

  Date: 09/21/2022

  Canceling a membership is a difficult process. I used their online form to make the request. I took screen shots of this and also provided these to them. They told me I must not have submitted it. They said they needed proof of an email that was sent to me. It has been less than 30 days and I never delete my emails. It was not in my spam folder. I have a whole slew of "come back and visit us" and invoices from them but nothing in regards to cancelation.As far as their services, they left a white streak on my windshield that did not come off when I went through their wash and has not come off with windshield wiper fluid.I also read ****** reviews and I am far from the only customer that has experienced the same problems.

  Quick Quack Car Wash

  Date: 09/22/2022

  Hello ******* - we apologize for any issue you have had with your cancellation. When you submit an online request it is automatically followed up with an automated email confirming submission. If you did not receive this automated email it means that your form did not fully submit and we did not receive your online request. We sincerely apologize if this is the case. Our team does their best to answer every online request that comes in within 48 hours, but if the form did not fully submit we would not have been made aware of your request. The best, easiest, and most efficient way to cancel is to contact customer care directly at ************. Cancellations are immediate and they send a cancellation confirmation email immediately after the call. We have all this information included in our terms and conditions that every customer signs at account creation. We also immediately send a welcome email with this information when the account is created. We apologize if this was not more clear. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customers for a resolution. Did you speak with a store leader and file a claim? Please send your phone number, license plate, and which location you visited to ****************************** and we will have our store leader reach out ASAP to assist you.

• Review fromEulalie L

  Date: 08/11/2022

  1 star

  Eulalie L

  Date: 08/11/2022

  We signed up for the program over a year ago liked their wash so we added a second vehicle last May, because they said 2nd vehicle is only $17 so we decided to add it. 3 months later checked my bank statement and they were charging me for my original vehicle 1st car $29.99 and $48.99, called customer service and the first girl told me there was a third vehicle and it also put a lady's name that I don't recognize, under my last 4 of my credit card. The girl from customer service said she will notify manager for a call back this was 7/30, called back 8/4 because I never got a call from mgr. Spoke to a man this time and he said he will notify a mgr again because it does take ***** hrs to get a call back, I told multiple times that I have called 7/30 already why do I have to wait for another call back, he said there is no mgr to do escalations in their department. Hung up with him coz he was stupid, called back and this man name King tried to fix it but still not able to get it and he hung up on me when I tried to explain to him from the very beginning, I was sooo frustrated I didnt want to call back that day. Called back again 8/9 spoke to ***** her famous line is " so to be in the same page" she kinda got it, she corrected my account to be charged $29.99 and $17, and refunding me $29.99 and account credit because I was asking the the difference of charging me extra $31.99 for three months of $6.00 and she said she wouldn't be able to refund the rest because they are going to investigate it but for now she gave me one month free service and the $29.99 that I haven't seen in my account. I asked her that credit you're doing is that going to be part of the refund that I'm suppose to get. **** said NO its for your trouble and inconvenience that has cost me, emailed them my screenshot of the charges when **** said that we need a proof of what the charges are so I did. 8/10 received an email back from ******** and said she will do no more refund.

  Quick Quack Car Wash

  Date: 08/12/2022

  Hello Lalie - We apologize that you have had this issue with your account. You emailed us yesterday with all the information we requested from your other social media reviews regarding this situation and we did forward this to our customer care supervisor so that they can look into this and reach out directly to assist you with your account. They will be in contact with you as soon as possible to go over your account and address your questions and concerns.t

• Review fromDonald A.

  Date: 08/02/2022

  1 star

  Donald A.

  Date: 08/02/2022

  I thought I was paying for a month with a credit card, only to find out it was a monthly subscription, which I did not want.. Now I notice on my bank statement it shows I was paying for several months.

  Quick Quack Car Wash

  Date: 08/12/2022

  Hello Donald - we apologize for any confusion or misunderstanding. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. In order to sign up for a membership, every customer must sign the terms and conditions at the time of account creation. We also send out an email immediately at the time of account creation with all the membership details including the renewal date, renewal price, and these terms and conditions. We try to do everything we can to be clear with our customers. We would be happy to have a customer care agent reach out directly to assist you with your account and answer any questions. Please send your phone number, license plate, and last 4 of the card being charged to [email protected]

• Review fromDaniel P

  Date: 08/01/2022

  1 star

  Daniel P

  Date: 08/01/2022

  BILLING FIASCO...My current experience with the company has been a royal pain. I recently started a new membership and shortly after I added my girlfriend's vehicle. I've washed my vehicle 6 times there and every time the attendant said I don't have a membership for my vehicle but my girlfriend's vehicle shows up. I've now called in four times to get it worked out, each time the main office says it's fine but when I have tried to get a wash they can't find my vehicle. I asked to cancel the membership so I could start a new one so they cancelled it with no refund on my girlfriend's vehicle. Their problem appears to be that customer service is outsourced and their agents aren't able to do anything other than give responses and tell you it's taken care of when it's not.

  Quick Quack Car Wash

  Date: 08/02/2022

  Hello ****** - we apologize that you are having this issue with your account. Our customer care supervisor would like to look into your account and see what has occurred here, please send your phone number, the license plate of both vehicles, and the last 4 of the card being charged to ****************************** and we'll have them look into this and reach out directly to assist you.

• Review fromAmanda B.

  Date: 07/23/2022

  1 star

  Amanda B.

  Date: 07/23/2022

  The one on **** in ******, ** ripped me and my husband off. I normally don't write bad reviews but I think this one deserves one. When we signed up there was a "promotion" for *****. They never charged us that from the beginning. They charged our card ***** for 5 months before we noticed. We even asked months before that to cancel any services we had w them. They didn't. They continued to still charge our card. When we finally noticed we called to the customer service department and this Asian lady was being so completely rude to my husband and wouldn't cancel any membership or credit us back for the months we didn't use. She then said she was going to charge us again for the month of July and they already took out a payment for July. She wouldn't tell my husband her name or transfer him to a manager. She basically called us broke and to get over it. I will never use their services ever again simply because her.

  Quick Quack Car Wash

  Date: 07/25/2022

  Hello ****** - we apologize that you have had this experience. Our customer service supervisor would love an opportunity to look into this and assist you. Please send your phone number and license plate to ****************************** and we will have them reach out directly.