Car Wash
Quick Quack Car WashThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 135 Customer Reviews
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Review fromJeffrey K
Date: 04/19/2025
1 starJeffrey K
Date: 04/19/2025
**DAMAGE TO VEHICLE!!!** Caused severe damage to my fully stock 5 year old vehicle that is in pristine condition. Was told I had previous damage blatant LIE! claim denied. They Lost my entire family and friends as customers. It is ironic that if you look at every damage claim against this company, it is ALWAYS the vehicles fault, or preexisting damage. Another review stated their car was 2 weeks old but apparently has preexisting damage?!?!? Since when does something have to malfunction to cause damage? Machines have variances that can cause damage Do better for your customers!!! Sad to know this company blames customers for their own negligenceQuick Quack Car Wash
Date: 04/20/2025
Hello ******* - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. This claim was denied because the side mirror had a gap prior to entry and the vehicle also falls outside of our age policy which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with pre-existing damage and the age of the vehicle and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best.Review fromRaymond G
Date: 04/18/2025
4 starsRaymond G
Date: 04/18/2025
Cleans car well and I go very often about 3 times a month.Quick Quack Car Wash
Date: 04/20/2025
Thanks *******! We appreciate the review and look forward to serving you again soon! Remember Dont drive dirty!Review fromMark A
Date: 04/18/2025
1 starQuick Quack Car Wash is illegally retaliating against union organizers. Just search NLRB for open cases.Review fromTrish M
Date: 04/12/2025
1 starTrish M
Date: 04/12/2025
**Review for Quick Quack Car Wash**I recently visited Quick Quack Car Wash, and unfortunately, my experience was far from satisfactory. As a loyal member for over a year, I have had numerous positive visits in the past, but this time was different. During my recent visit, I attempted to add another vehicle to my membership. To my dismay, the system wouldnt allow it, and I was informed that I would need to pay for a new membership to wash my additional car. Given my longstanding relationship with Quick Quack and the fact that I already have five cars under my membership, I thought a reasonable request for a complimentary wash while they sorted out the issue would be acceptable. However, ****, the manager, firmly told me NO, stating that they were not permitted to make exceptions.This interaction left me feeling undervalued as a customer. Its disappointing to see a company disregard the loyalty of its members, especially when a simple solution could have maintained goodwill. Moving forward, I hope Quick Quack can improve their customer service policies to better accommodate dedicated customers like myself. For now, Ill be reconsidering where I take my business.Quick Quack Car Wash
Date: 04/13/2025
Hello ***** - we apologize that you had an unsatisfactory experience. When you visited our location you were driving a vehicle that was not on your account. Unfortunately we could not add this vehicle to your account because you account already had the maximum number of 5 vehicles on the account. You had also already used the maximum number of license plate swaps so we were unable to swap one of your license plates to this vehicle. When this was explained you asked for a complimentary wash. While we value you as a customer, we cannot wash a vehicle without a current membership or the purchase of a single wash. This is a company policy and our of our team members control. We apologize if this made you feel undervalued; however, we cannot wash a vehicle without a current membership for that vehicle or the purchase of a single wash. We hope to better serve you in the future.Review fromjosh f
Date: 04/11/2025
1 starjosh f
Date: 04/11/2025
Canceled my membership, but they still charge my card four days later and wont wanna cover any fees associated with them refunding my card horrible experience on customer support alsoQuick Quack Car Wash
Date: 04/12/2025
Hello **** - we apologize that you have had an issue with your cancellation. We have had a customer care supervisor review your account and we have canceled the account and refunded the last charge. If you have any questions or concerns about your account please reach out to customer care at ************. We apologize for any inconvenience and hope to better serve you in the future.Review fromJohn K
Date: 04/09/2025
1 starJohn K
Date: 04/09/2025
Terrible. The Car Wash shattered my rear window brake lamp light and almost fully tore off the cover pads on my running boards. $24.00 Is an insane price for the Terrible job it did getting my truck clean as well left a black residue on the hood of my truck. Didn't like the high pressure sales push for the monthly unlimited wash club easier. This place won't last long.Quick Quack Car Wash
Date: 04/11/2025
Hello **** - We apologize that you had this experience. We have reached out to our store leader for the zip code associated with your review, and they do not have any damage claims with that name or description and are not aware of your situation. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. Quick Quack Car Washs systems are brushless and utilize a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Please return to your location to file and claim or send your phone number, license plate, and the date of incident to ****************************** and we will have our store leader reach out **** to assist you.Review fromKirk M
Date: 04/06/2025
1 starKirk M
Date: 04/06/2025
I slipped on ice behind my car in the vacuum stall. My glasses punctured my nose and broke. I had a concussion for two days. My wrist a month later is not back to full capacity. None of the PI vultures will take the case not enough money. Fact is the company only salts at night one time. As per Mgr on site who to incident report. No signs no one in the vacuum area from the company. The owners Travis ****** and Jason ******* are well insulated from harm. Each store is its own llc and you have to have the registered agent to serve them at the address where the incident happened. SEC of utah dosent know. So I can't file a small claim.
Every DOG has their so Qq F OFF. SAME WITH THE CRONY GOVERNMENT THAT PROTECTS THESES BYU CRIMINALQuick Quack Car Wash
Date: 04/16/2025
Hello **** - Were truly sorry to hear about your experience and hope youre feeling better. We take all incidents like this seriously and conducted a thorough review at the time of your report.
You visited our wash around 3:30 pm and received your wash and proceeded to the vacuum area. The footage shows that our team salted the area well before your visit at 12:30 pm to address any ice on the property. The footage also shows that you walked around your vehicle several times with no issues before slipping on the wet pavement. The wet pavement was a clearly visible hazard and no ice was present.
While we understand this has been a frustrating situation, based on the findings there was no evidence of negligence on our part. That said, were always working to maintain a safe and welcoming environment for all of our customers and hope to better serve you in the future.Review fromJackson C
Date: 03/31/2025
1 starJackson C
Date: 03/31/2025
Worst car wash experience ever. Staff are rude and careless. Purposely mistreat customers and ownership couldnt care less in fact they encourage it. ****** needs to figure out how to treat people better.Quick Quack Car Wash
Date: 04/01/2025
Hello ******* - we apologize that you had an unsatisfactory experience at one of our locations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our store leader would love an opportunity to reach out directly. Please send your phone number and license plate and which location you visited to ******************************Review fromDavid A
Date: 03/29/2025
1 starDavid A
Date: 03/29/2025
The new Quick Quack car wash in ******, ** is poorly ran to almost criminally operated which should be looked into. They use these students, young kids (who we like to think of as innocent) to sell you their service at a price that seems reasonable. Once they talk you into it thinking you got a good deal, come to find out its not at all the truth. They say you can add up to 5 vehicles for the price of 1 if you sign up for their service today. That's a lie because once getting my bill, they charge you $22.50 for every extra vehicle leaving me a bill every month of over $103.00. Not the $35.00 they promised at signing. The manager would not do anything about my concern but to only give me a phone # to call. Call head quarters and tell them what happened and they would not refund me anything but only to try and sell me a different service to lower my bill or cancel the service. They wouldn't cancel service immediately, they would only cancel at the end of the service month so they can charge you for another month. This place is BAD BUSINESS.Quick Quack Car Wash
Date: 03/30/2025
Hello ***** - Thank you for bringing your concern to our attention. We apologize for any misunderstanding that occurred with your additional vehicles. We have shared your concern with our store leader and asked them to address this with the team member who assisted you. We always try to be clear with our customers and we apologize that you had this experience. Thank you for allowing us the opportunity to reach out to you to assist you with your account and address your concern. We hope we have the opportunity to better serve you in the future.Review fromBrandy P
Date: 03/21/2025
1 starBrandy P
Date: 03/21/2025
I bought the ********** membership because it was marketed to clean the undercarriage of my car and protect from rust. I noticed a few weeks ago that the undercarriage did not appear to have been clean when I looked at it immediately after a wash. I tried other Quick Quack locations and noticed the same thing. When the company was emailed for a clarification, they did not give an answer. A couple of weeks after the email, the undercarriage wash had been removed from their website under the membership. I have a screenshot from before the removal to prove that it was on there. Additionally, their signs at locations still state an undercarriage wash, so they are continuing to mislead buyers who show up to buy a car wash without a membership. Furthermore, their website continued to tout the benefits of a membership, including rust protection. When I emailed them to ask how rust protection would be added to a vehicle without spraying onto the undercarriage, this wasn't responded to either. Then it looks like they took that information off of their website, too. I have screen shots from before they updated their website, but it doesn't appear that you can add them to this review. I find it difficult to believe that this company didn't know they weren't washing vehicle undercarriages at multiple sites that they have had open for years.Quick Quack Car Wash
Date: 03/28/2025
Thank you for sharing your experience. We sincerely apologize for any confusion or frustration regarding the undercarriage rinse. We want to assure you that the undercarriage rinse remains a part of our higher-tier wash packages, including the Lucky Duck membership, and is still available at our locations.
While we continuously update our website and marketing materials, no changes have been made to remove the undercarriage rinse from our washes, and no equipment has been removed from our locations. If there were instances where it seemed like the rinse wasnt functioning, it may have been due to a temporary mechanical issue at a specific site. We strive to address any such issues promptly to ensure all wash features operate as intended.
Please note our undercarriage rinse, has never been a powerwash, but has always been a light rinse to remove road salts and inhibit rust for the long term care of your car.As always, we continue to offer our clean car guarantee, if you are ever unsatisfied with your wash please feel free to pull around and let our team know so that they can address it right away. We will always do everything we can to make sure you don't drive dirty.
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