Reviews

This profile includes reviews for Quick Quack Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quick Quack Car Wash

  Roseville, CA 95661-2998

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  Quick Quack Car Wash

  3436 Northgate Blvd Sacramento, CA 95834-1649

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  Quick Quack Car Wash

  3050 Sunrise Blvd Rncho Cordova, CA 95742-6503

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  Quick Quack Car Wash

  1609 Watt Ave Sacramento, CA 95864-2963

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  Quick Quack Car Wash

  49 Bicentennial Cir Sacramento, CA 95826-2803

Review Details

• Review fromJerry P

  Date: 01/10/2023

  1 star

  Jerry P

  Date: 01/10/2023

  Quick Quack automatically charged my cc without authorization. They attempted a charge on the 5th, but the funds hadn't been deposited and their program just kept putting the charge in until it went through. This is after I canceled because I was unaware that they had done this the prior month. I called their HQ's and spoke to an unknown gentleman that repeated the same thing over 5 times in a row and seem to be on some form of downers or "I just don't give a shi t about you, pill".Great Carwash, although you never know what your getting from location to location as they offer different services, some have towels, others don't, some have the thin vacuum tube others don't, some vacuums have strong suction others don't. Very inconsistent Mostly ran by very young adults to teenagers that could give a shirt less about you, you're Business or your Vehicle.It's a Nightmare

  Quick Quack Car Wash

  Date: 01/11/2023

  Hello ***** - we apologize that you had an unsatisfactory experience and for any misunderstanding or confusion that occurred during your visit to one of our locations. Our membership is a subscription that does auto-renew as our pricing boards state. We apologize if you feel this was not made more clear. In order to sign up for a membership, every customer must sign the terms and conditions at the time of account creation and provide their email address. We also send out an email immediately at the time of account creation with all the membership details including the renewal date, renewal price, and the terms and conditions that were agreed to. We apologize for any confusion that occurred and would be happy to have a customer care agent reach out for more information and to address any concerns or questions about your account. Please send your phone number and license plate to ******************************

• Review fromMarvin P

  Date: 01/09/2023

  2 stars

  Marvin P

  Date: 01/09/2023

  This review is for the locations on ******* *********** ******************************************* and North **** *******************************************************. I got two cars listed in my membership and every time I go to any of these locations I end up walking to the office to ask for towels, air compressors are off most of the time, it is disappointing, but guess what the staff is always asking for a five-star review on the web but they don't earn it !!! Only when the manager is around those places are operating properly, other than that the staff kids just don't care about a good customer experience.

  Quick Quack Car Wash

  Date: 01/12/2023

  Hello ****** - we apologize that you have had an unsatisfactory experience at our location. We have sent your concern to our store leader and asked them to look into this and to reach out directly to address your concerns. We hope to better serve you in the future.

• Review fromMaelee K.

  Date: 01/01/2023

  1 star

  Maelee K.

  Date: 01/01/2023

  TERRIBLE EXPERIENCE! This car wash scratched my paint in two places, multiple sweeping scratch marks. I reported it to corporate and filled out a report and their employee took photos of the scratches, but they NEVER fixed it. I have tried to reach the location manager (******, **) numerous times by phone and email to get it fixed and he IGNORES me. I am injured by this and my trust is broken. I guess I'll get a lawyer, since they won't remedy this.

  Quick Quack Car Wash

  Date: 01/05/2023

  Hello ****** - we apologize for any breakdown in communication that you have experienced. We are glad that you provided your email with your BBB review so that we could connect with you as our store leader had not received any communications from you and was not aware of your situation. Our store leader has been in contact with you and will be happy to address any questions or concerns you have regarding your experience and we hope to be able to better serve you in the future.

• Review fromKeith B

  Date: 11/11/2022

  1 star

  Keith B

  Date: 11/11/2022

  Consistently sub par wash at this location. Poor service as well. I just spent 5 minutes sitting there until I revved the engine, about to leave, and the kid working got up out of his dark office. Evidentially he was too busy playing with his phone to notice customers as the first thing I noticed was the phone screen glowing in the dark office. Aside from the poor service, this location never actually cleans my car well ( I pay more than $30/month for the best). My back bumper is always dirty, mirrors solid spots from all the soap left and car still soaking wet from their weak blowers. There is one decent location I've found in this area but it's a 20 mile drive. They need to actually get this location and others up to par or cut their prices as I can get a better wash at the Chevron across the street and it doesn't cost a ridiculous amount

  Quick Quack Car Wash

  Date: 11/11/2022

  Hello ***** - we apologize that you have had an unsatisfactory experience at one of our locations and that our team member did not greet you appropriately during your visit. We would like you to know we always offer a 100% clean car guarantee. If you are ever not completely satisfied with your wash pull around and let us know. Well do everything we can to make sure you dont drive dirty. Our store leader would love an opportunity to reach out directly to address any concerns or questions please send us your contact info and which location you visited to *******************************

• Review fromRyan H

  Date: 11/10/2022

  1 star

  Ryan H

  Date: 11/10/2022

  I went to cancel a subscription for two cars we had. Upon getting the notification that they were removing the cars they said that a third car on the subscription would still stay active. It took me a minute but I recognized it as a car we had sold two years ago and explicitly remember going to a Quick Quack location two years ago to have them take that car off the account. I reached out to them saying that I had Quick Quack take that car off the account and they replied back saying they had no record of receiving a cancellation for that vehicle. I've been paying $20 a month for the last two years on a car I don't have. Thanks for stealing $500 from me Quick Quack. Will never use them again.

  Quick Quack Car Wash

  Date: 11/11/2022

  Hello **** - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms and also available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************." We apologize for any misunderstanding you experienced in relation to your cancellation. We would be happy to have a customer care agent reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to ******************************

• Review fromNavid R

  Date: 10/31/2022

  1 star

  Navid R

  Date: 10/31/2022

  My vehicle was damaged going through their car wash. Their compressor went out wile my car was going through their wash. It scratched my car all over. After calling over and over I got a response about my car and she denied my claim with out looking at my evidence or talking to me. our system doesnt scratch cars. After I prove that wrong, they changed the story saying my car was too dirty. Really? Isnt that the point of going through the wash? During my investigation of this company. I found many many insurance Claims and just like mine, they denied everything. I also realized their rails had damaged my other cars. I do not recommend this location at all. Much better car washes around.

  Quick Quack Car Wash

  Date: 10/31/2022

  Hello ************** - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim from last year, but as we explained, the marks on your vehicle are not consistent with anything that could have been caused by our wraps. At Quick Quack, we use the latest technology and a brushless system utilizing a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your cars finish. In the rare case that wraps in the wash were to damage a vehicle, the pattern of damage would be expected to follow very specific patterns matching the motion and action of the equipment used. Our wraps spin in an East to West direction so in the rare case of damage, it would appear as short repeating linear marks along the full length of the vehicle along the path of the wrap. Unfortunately, the damage on your vehicle was not consistent with how our wraps move along the vehicle. On the day of your wash, we did have an air compressor down, but this would only lessen the amount of pressure of our wraps on your vehicle, making any damage less likely to occur. Our technology keeps our wraps consistently wet at all times for the protection of your car's finish. We always do everything possible to ensure the safety of every vehicle that enters our wash. We apologize for any frustration, but we cannot accept responsibility for damage that was not caused by the wash.

• Review fromQuaked oo F

  Date: 10/21/2022

  1 star

  Quaked oo F

  Date: 10/21/2022

  Had an incident happen in the car wash. As soon as my vehicle entered the wash and passed the first foam spray, I heard a loud bang and was not sure what it was. After the window cleared from the foam. I realized that the vehicle in front of me some how ended up right on my bumper. So throughout the entire wash our vehicles kept hitting each other. Told the so called manager on duty. And first thing he said was, that is not our problem, you need to go talk to the other person that was in front of you and get thier information. I told him it does not work that way. The location needed to make an incident report. He continued to argue and say they do not take report if it's a vehicle to vehicle incident. I told him again he was wrong because they needed to find out how it happened. Finally he walked off and brought back the incident form. After all was done. He said we will look at the cameras and call you by 5 tomorrow. If not by tomorrow then the very next day. If we don't call you, you can call us back. We'll ll when you do that, all calls go to the call center and they are not able to help in anyway. Expect to tell you to go back to the location and find the team lead and ask them. Very poor customer service.

  Quick Quack Car Wash

  Date: 10/23/2022

  We apologize for any frustration you have experienced. Your incident occurred on 10/19. When an incident report is filed our team is trained to inform our customers that we will be in contact within 3 business days to allow our store leader enough time to review the footage with their varied schedules. We apologize if this was not explained correctly and for any frustration that resulted from that. Our store leader has informed us that he did speak with you after he had viewed the footage of your wash on 10/22. Upon entering the wash every customer is given the safety instructions to 1) Place the vehicle in neutral 2) remove your hands from the wheel, and 3) remove your foot from the brake. When these instructions are followed your vehicle will be pushed along through the tunnel in a safe manner until the directional signage at the end of the wash instructs you to "go" at which point you will place the vehicle in drive again and exit safely. Unfortunately, these safety instructions were not followed in this case causing this incident. The footage shows that the driver in front of you applied and held their breaks causing their vehicle to go over the multiple sets of rollers separating your vehicles and causing the collision. The wash did not malfunction in any way during your visit and the damage caused was due to driver error, the other driver is at fault for this incident. Incidents like this are handled as a normal traffic incident where the driver who failed to follow the safety directions is at fault for any and all damages. Our team encouraged you to exchange information with the other driver at the time of the incident for this reason. We do apologize for any frustration this experience has caused you we do understand that any type of incident is upsetting and we hope to better serve you in the future. Unfortunately, we cannot accept responsibility for damage that was not caused by the wash.

• Review fromKarl H

  Date: 10/19/2022

  1 star

  Karl H

  Date: 10/19/2022

  Charged me $31.99 a month for over 2 yrs. I only agreed for only 1 month of there services. Not realizing they were taking this money out my account. Quick Quack did inform me that I have not used there Car wash but they would only refund me for 3 months. Still keeping over $600 of my money.

  Quick Quack Car Wash

  Date: 10/20/2022

  Hello **** - we apologize for any misunderstanding of our memberships that you experienced. Our memberships are a subscription that does auto-renew until canceled by the account holder, as advertised. When every account is created, every customer signs the terms and conditions, which include all membership details and our cancellation instructions and policies. We also immediately send a welcome email to every new account holder with the renewal date, the renewal price, and a link to these terms for reference. These terms and also available for viewing on our website. We do everything possible to be clear with our customers regarding our services and policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at *********************** or by phone at ************." You did speak with our customer care yesterday and they were able to refund you the maximum amount of 3 months. We understand that this resolution did not completely satisfy your request, but it is the maximum we can do in this situation. We wish you the best.

• Review fromIssac B

  Date: 10/03/2022

  1 star

  Issac B

  Date: 10/03/2022

  First off I was discriminated against and they wrongfully terminated not only my membership but my wifes as well after we paid our membership dues. They refuse to reimburse us and deny access to the location.I would like to rectify the situation prior to filing a lawsuit. How absolutely unprofessional the young staff is to call a customer a B***h! After numerous emails to the corporate office, I have yet to receive a valid response.At this point I expect to speak with someone who is higher than a regional manager. The situation that occurred is absolutely alarming. If I do not receive a response in 14 days from this complaint, I will be filing a lawsuit in the superior court of **********.After numerous attempts to rectify this situation and contact management and corporate, I am left with no choice but to escalate this to the highest order. As you can clearly see all the negative reviews regarding this place, you should take into consideration to investigate how this location operates. If this is not resolved, I will see you in court. A great perk about being a government agent is having a team of lawyers retained to represent me at the drop of a dime.

  Quick Quack Car Wash

  Date: 10/05/2022

  Hello ***** - We are sorry to hear that your visit to one of our stores wasn't the experience you expected. We work hard to ensure each customer has a great experience, and take it very seriously when that's not the case. Please accept our sincere apology for not meeting your expectations.To help us look into this, please send us your phone number, license plate, the date of your visit, and which location this incident occurred to ******************************* We will contact the Store Leader to look into this and reach out directly to address any questions or concerns.

• Review fromYvette S

  Date: 09/29/2022

  1 star

  Yvette S

  Date: 09/29/2022

  Where do I start with this incident that took place in June..Going thru thr car wash the car in front got caught in the brushes Ling story short the brushes slung her backwards into my vehicle..so instead I asked for monetary settlement well the appraisal was submitted several months ago the Manger said he approved it the regional manager approved it and the check is ready just waiting on the director who ever that is ...months have gone buy and just a complete run around...Quick Quack Car wash on *************** in ******* ********** manager is ****** last conversation was I'm going to put you on a email as a Cc: so you can see the response well hasn't happened yet....just ridiculous..Still waiting on that Check!!!

  Quick Quack Car Wash

  Date: 10/03/2022

  Hello ****** - we apologize for any frustration you have experienced. You have been patient with us and we do apologize for any inconvenience. We have checked and looked into this and found that a check was cut and mailed to the location on 9/15; however, we have realized that that check was never received and must have been lost in the mail. Our store leader was not the one to originally handle your claim and has been trying to look into this and make it right. We have instructed accounts payable to void the original check and issue a new check asap. We will have this sent by Fed-ex to the store and our store leader will contact you as soon as it is received. Again we apologize for any delay and any frustration this experience caused you. We appreciate your patience and understanding.