Reviews
This profile includes reviews for Axos Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 126 Customer Reviews
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Review fromBen W
Date: 05/19/2025
1 starBen W
Date: 05/19/2025
Axos bank is the worst. They currently have a 1.09 average review! If you have literally ANY other options for doing business, you should pick the other bank.Broken website features, terrible customer service. Just awful in every way shape and form.The company looks at their customers as a way to harvest fees. Don't help them out by doing business with them. Go somwhere else.
Axos Bank
Date: 05/27/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Tuesday, May 27, 2025 in order
to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromRacquel B
Date: 05/18/2025
1 starRacquel B
Date: 05/18/2025
I just open my account with **** no 4.66% misleading information horrible bank -1 starAxos Bank
Date: 05/22/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Thursday, May 22, 2025 in
order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromJeremy L
Date: 05/07/2025
1 starJeremy L
Date: 05/07/2025
They use misleading information and promise a high yield savings. As soon as I started putting money in AFTER LONG HOLDING PERIODS it says I am making 1.5% which is WELL BELOW the promised rate of 4.55% APY. I will be pulling my money out as soon as it clears- when ever that is. Meanwhile I am losing money day after day now. I should've known better than to pull my money out of CIT which actually gives the interest they promise.Axos Bank
Date: 05/12/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Monday, May 12, 2025 in
order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromRachelle L
Date: 05/06/2025
4 starsRachelle L
Date: 05/06/2025
Im leaving a 3 star rating because I dont have an account with **** however I was seeking a financial institution that offers a high yeild savings account up to 5% After reviewing the comments Im concerned about setting up an account. Please work on customer service skills and STOP ********************** customers money! I was just about to open up a HYS with 80k! Glad I checked the reviews first.Axos Bank
Date: 05/12/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Monday, May 12, 2025 in
order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromSheri R
Date: 05/05/2025
1 starSheri R
Date: 05/05/2025
They offered a high yield savings account online back in February and I read the details carefully and complied with all of their requirements. I waited a couple of months to verify I was getting the higher yield only to find out that they have a new offer that now requires a checking and savings account in order to qualify for the higher yield APR. Complete bait and switch!! Pulling my money from this bank.Axos Bank
Date: 05/08/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Thursday, May 8, 2025 in
order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromStephanie S
Date: 05/03/2025
1 starStephanie S
Date: 05/03/2025
The worst now my account has been on restriction due to my checks supposedly being returned they ain't and I'm just getting the run around *** after reading comments left I think I'm gonna call them again I'm sure someone has to be in the backroom as they call it to release my funds Rating:-100 starsAxos Bank
Date: 05/07/2025
Review ID: *******
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, May 7, 2025 in order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromAlec S
Date: 05/02/2025
1 starAlec S
Date: 05/02/2025
I agree the APR is nice. But they hold every deposit to the absolute maximum time for their convenience and interest. I get earnings from float, but undo inconvenience customers; worth it? Somebody file compliant with CA AG (theyr based in SD). It seems unethical to hold people money for that **** ******* for their own profit motors. Every single electronic depositthey held for ~ 2x long as any other bank. This is not safety or other B-S explanations. This is their strategy. Its a profit motive. Its part of how they advertise and pay 4.86% because they hold money for a full week for electronic deposits whereas e.g. Zelle or Venmo states longer but then they actually deposit within ~ 24 hoursAxos Bank
Date: 05/09/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Friday, May 9, 2025 in order to
protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromBrian M
Date: 05/01/2025
1 starBrian M
Date: 05/01/2025
literally the worst bank you can pick. they put barriers between me and my business earnings such as constant account lockouts (beyond password reset you had to call in and the x... y... z...) wasted countless hours going back and fourth only to be hosed over and over by broken apps agent's who can only do one thing and supervisors that never martialize and will be happy to call you back in 3 days when you are unreachable.Axos Bank
Date: 05/07/2025
Review ID: *******
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on Wednesday, May 7, 2025 in order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromDaryl M
Date: 04/27/2025
1 starDaryl M
Date: 04/27/2025
Axos Bank has caused me grief in all sorts of ways recently. Online login unreliable. No reliable info as to reason, or time to solve the problem. Promises unkept.Axos Bank
Date: 05/02/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Friday, May 2, 2025 in order to
protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromKim G
Date: 04/21/2025
1 starKim G
Date: 04/21/2025
Think long and hard before doing business with this bank. My husband died and had an account here. I submitted all the paperwork and documents necessary to close the account, as the named executor of his estate. They cannot locate the original documents, that I sent certified mail. These originals contain the necessary seals they require for approval to disburse funds to me. When they received the documents, they scanned the package into their system without regard to filing appropriately the original papers. The scans do not show the raised seals which is why I sent originals in the first place. There is one number to call, you cannot contact anyone on their direct line and have to go through automation before you speak to a live person. They have created several case numbers in an attempt to progress forward. Needless to say, every time I call, I speak to someone new, go through the history and get the same response. A complete runaround, not knowing what, what, where or why, then they promise to call me back. Another week goes by and I am calling again. I feel like they are using excuses to highjack money thats does belong to them.. Not a way to run a business let alone a federal insurances institution. Do your research!Axos Bank
Date: 04/28/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Monday, April 28, 2025 in order
to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos Bank
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