Reviews
This profile includes reviews for EcoATM LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 158 Customer Reviews
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Review fromRichelle M
Date: 04/24/2023
1 starRichelle M
Date: 04/24/2023
I went to sell two of my phones and I was to receive my payment within 24 and never received it . It is now 72 hours later and it was supposed to be sent to my Vemno account and still no payment. This company is a thief where they have two of my phones and I don't have my money. I am to the point of contacting my attorney in regards to this matter.
EcoATM LLC
Date: 05/08/2023
Thank you for your feedback! We're very sorry to hear you encountered an issue during your transaction with us. If an electronic payment fails, it is generally due to the system being unable to verify the provided account details with the option selected (PayPal/Venmo).
In the event a payment cannot be issued in the form selected, we are unable to bypass the system to force payment, especially when trying to resolve quickly. In this scenario, we are required to issue a check instead.
We are aware of issues that can occur during these types of transactions and our Engineering team is working hard to identify ways to improve the process to avoid payment issues as much as possible.
Review fromKristen L
Date: 04/19/2023
1 starKristen L
Date: 04/19/2023
Absolutely the WORST CUSTOMER SERVICE. I sent in my iPhone 11. I followed all instructions and turned my "Find My iPhone" off - I even have screenshots and an email from Apple confirming this. Their customer service reps are rude and they claimed my phone was damaged - it was immaculate. I declined their offer, which went from $189 to "$0-we will recycle it for you". I insisted they return my phone immediately.AVOID GAZELLE!!!EcoATM LLC
Date: 05/08/2023
Thank you for your feedback! We're sorry you were dissatisfied with your experience. Customers are entitled to request a reinspection in the event of disagreeing with the offer, as mistakes can and do occur. We have shared your feedback with our processing and customer care teams for future improvements.Review fromDave H
Date: 04/14/2023
1 starDave H
Date: 04/14/2023
I sent a year old iPhone 13 to be bought by them. The lowest possible price on their website that they would buy the phone for was $398 for a broken/damaged phone. Mine was in great condition and they offered $380. I guess they hope you will just say, oh well...I guess I need the money. I am declining offer and getting my phone to sell on my own.EcoATM LLC
Date: 04/17/2023
Thank you for the feedback! There are many factors to consider when pricing a device with either ******************** or Gazelle, including carrier and GB capacity, that can affect pricing offered. In the event a Gazelle customer does not agree with their inspection, they are entitled to request a reinspection of the device. Additionally, the amounts shown on our respective sites are strictly estimates and not guaranteed.Review fromJeremiah C.
Date: 04/11/2023
1 starJeremiah C.
Date: 04/11/2023
Today, 4/11/23 I turned my iphone 13 pro *** into the ecoatm at Mount Vernon, ********. Like everyone else, the machine was out of cash. The machine did not work with PayPal. ***** also didn't work. They promise to pay you, when you hit sell, none of the payment systems work and they then promise a check but you cannot contact anyone. Deceptive trade practices? I'm owed $505, cannot get a call back, and will file in court two weeks from today if I do not receive my check.EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! If an electronic payment fails, it is generally due to the system being unable to verify the provided account details with the option selected (PayPal/Venmo). We are aware of issues that can occur during these types of transactions and our Engineering team is working hard to identify ways to improve the process to avoid payment issues as much as possible. In reviewing the claim, this has been paid out with additional compensation and was mailed 4/13 via *****Jeremiah C.
Date: 04/18/2023
Can ecoatm provide a tracking number? It seems these "problems" are near class action worthy. The machines never have enough cash and Venmo and Paypal don't work. It's all over this website. Please provide me a tracking number...and don't say call in, I've been on hold for 53 minutes.Review fromRoger M
Date: 04/05/2023
1 starRoger M
Date: 04/05/2023
If you enjoy having your phone stolen and not paid what they agreed then this is the company for you3 weeks no phone returned and no payment after their machine shut down. Waiting hours for an agent to confirm theyve done nothing. Worst company.EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! If a transaction has a technical error, we are required to request identifying information about the device in order to locate it since it does not show the device was actually purchased and in our possession. However, in reviewing the associated claim, this has been addressed and a payment for the device was sent the week of 4/9.Review fromBill D
Date: 04/04/2023
1 starBill D
Date: 04/04/2023
Went to kiosk and they offered 465 dollars for iPhone 14 pro *** and I accepted. Did not have cash so I chose pay pal. Then pay pal wouldnt process, and they kept my phone. No money was paid to me. Over 5hours on the phone and they said a check would be mailed to me in 7 days. I called after 7 days and they said its still under review. Clearly they are ripping people off.EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! If an electronic payment fails, it is generally due to the system being unable to verify the provided account details with the option selected (PayPal/Venmo). We are aware of issues that can occur during these types of transactions and our Engineering team is working hard to identify ways to improve the process to avoid payment issues as much as possible. In reviewing the claim, the check payment was mailed 4/6 via *****Review fromsco b
Date: 04/04/2023
1 starsco b
Date: 04/04/2023
AVOID THIS COMPANY. THEY ARE A SCAM SELLING INFERIOR USED PHONES AND MISREPRESENTING THE CONDITION who is running your customer service? on hold for 38 min, no response to ******* message, no response to email. phone bought in excellent condition needs new battery!! #customerservice #usedphone #gazelle On hold for almost 2 hours and no resolution or response to emails. They sell defective phones.EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! We're sorry to hear the device you received does not meet expectations, as we grade devices based on cosmetic condition, given that functionality should still be intact and is not impacted by cosmetic wear. Given these are refurbished devices, we do offer a 30-day return window in the event the device does not meet expectations. We are experiencing longer hold times than normal; however, customers can utilize the self-service return center from the Gazelle website to initiate a return for items purchased that they do not want to keep for any reason within the first 30 days.Review fromM B
Date: 04/03/2023
1 starM B
Date: 04/03/2023
Go on website and get a price. Then I went to kiosk and price is completely different. Website gave me a price from $65 or more, get to kiosk and it only offers me a $1. Biggest scam and bs there ever is.EcoATM LLC
Date: 04/17/2023
Thank you for the feedback! There are many factors to consider when pricing a device with ********************, including carrier and GB capacity, that can affect pricing offered. Additionally, the amounts shown on our respective sites are strictly estimates based on what information is provided, and amounts are not guaranteed. We also encourage customers to download the mobile app and utilize our price-lock feature to lock in the highest value for the device for a ***** period.Review fromThomas S
Date: 04/03/2023
1 starThomas S
Date: 04/03/2023
They stole my phone because the kos had no cash, and it told me it could send it by Paypal or Venmo, but neither worked for the kos. I had to call an 800 number that kept me on hold for about 45 minutes to have them tell me they couldn't return my phone and would have to write me a check. They said the check could take up to two weeks or longer to receive my payment. At this time, I do not feel like I will receive anything from them.EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! If an electronic payment fails, it is generally due to the system being unable to verify the provided account details with the option selected (PayPal/Venmo). We are aware of issues that can occur during these types of transactions and our Engineering team is working hard to identify ways to improve the process to avoid payment issues as much as possible. In reviewing the claim, the payment was issued and mailed 4/6 via *****Review fromJason M
Date: 03/31/2023
1 starJason M
Date: 03/31/2023
The worst experience Ive ever had with a company. Still waiting for my money. No one answers my questions. They STEAL your phone and dont pay you. NEVER GO HERE! I promise you its an absolute headache!!! Ive lost so much because this was my only money left! I dont know what to do!! ??EcoATM LLC
Date: 04/17/2023
Thank you for your feedback! We are aware of issues that can occur during transactions and our Engineering team is working hard to identify ways to improve the process to avoid payment issues as much as possible. In reviewing the claim, a check was mailed **** on 3/28 from ********** and should have been received as of today 4/17.
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