Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for a free fitting at the Good Feet Store in ********, ** for my son for March 10, 2023. When I arrived at the appointment there was no mention of the free fitting only the salesperson stating that there was a Mardi Gras special and I should get on the deal as it was going to be a lot cheaper for the inserts that would help my son if I did so. The salesperson had my son take imprints of his feet and then went through process of the 3 different inserts that would help to relieve the pain my son was having in his feet. The cost of the 3 inserts was $1798.57 on special and would have been $2124.81 without. My son has been complaining that the inserts are still causing him pain, from the so called medical grade inserts that the salesperson stated would help him. I called the store to see if I could get return them because they were causing him more pain than what he had before and get a refund, I was told that these are medical grade and they are not able to be returned and refunded. This is not something I was told, and I will not continue to use a product that is not helping my son. I would like to be able to return this product and get my money back for something that is just causing more pain.

  

  Business Response

  Date: 05/09/2023

  Hi ******,

   

  This Complaint is Resolved, and Closed. Customer was issued a refund.

   

  Thank you.

   

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the Good Feet Store in Redlands, seeking to remedy pain in my knee and hip that I'd had for 11 years, with no relief. I shared my saga with the salesman, and he took copious notes. He scanned my feet and pointed out the "issues" that were perhaps causing me problems. I reminded him that my FEET didn't hurt, but it was my knee and hip. He brought out the orthotics and had me do a 'trial walk' asked me repeatedly if my feet felt better. I again reminded him that it was my knee and hip that were the issue. He told me my body would need to realign and the orthotics would help. He told me I could come back within 90 days of purchase and exchange if I needed and they had a lifetime warranty. I purchased a set and went home. The next day, I "googled" the Good Feet Store to determine their return policy in case the inserts didn't work out. The website check with the store. I called the store only to be told that their was a "no refund" policy. I told the manager I was never informed, I saw no sign, to indicate that was the policy. He told me the salesman is trained to inform us. I repeated that I was not told and felt that was less than honest customer service. He said the policy is stated on the receipt. The salesman had folded the receipt and stapled it to store literature -- no mention of the policy. The manager said he'd talk with the salesman and get back to me. I've heard nothing. I'd like to return the entire package -- for the price I paid and the poor service, I should get my money back. These folks know NOTHING about the issues I came in with but simply pretended they did. I am 100% UNSATISFIED with the service and with this company. I want a full refund.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2023 I purchased arch supports, a pair of shoes and various socks for $2104.23. From The Good Feet store in *********. I am an 86 yr old female with a leg injury who uses a ******. When I entered the store and spoke with the saleswoman I told her I was wanting a insert for my left shoe because I was experiencing pain from a bunion I had and a podiatrist had fitted me with an insert years ago (which I have not had to wear for years.). She said that just an insert was not the thing to do it. She immediately started taking an imprint of both feet and begin hauling out these insoles a pair of shoes which was to fix my problem and I never saw just an insert like I had talked about. She mumbled something about breaking in the whole thing (no details). When I got home with the products I found a sheet with a 16 day schedule on it for the breaking in in the bottom of the bag. It entailed having to change the shoes 3 times a day. When I went to bed I had awful pains in my injured right leg all night long. Never slept all night. I called the salesperson the next day and she said it was part of the breaking in. I told her that I couldnt wear them and I didnt. Told her I wanted a refund and she said no refund just store credit which of course I wouldnt be able to use. I had asked her at the store if could use inserts in my other shoes and she said yes. Untrue - I tried . She had seen how difficult it was for me just to tie my shoes. This product should not be recommended to someone with the extenuating problems as I have to just fix a foot problem. Also the no refund policy is terribly unfair.

  

  Business Response

  Date: 03/23/2023

  Cusotmer has been contacted with resolution whihc has been excepted by customer. Complaint resolved. Closed.

  Customer Answer

  Date: 04/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my complaint is not one of a product defect ,but more so of not being able to use or wear them. I visited the Good Feet Store on Feb. 11, 2023 to find some relief for my feet. I was newly diagnosed with plantar fasciitis and suffering from feet swelling and continuous pain. I was told their system of inserts were guaranteed to help my issue. I was told their inserts were custom made. An imprint of my foot was taken to help determine which inserts were best for my feet. ******* had me try on inserts while in the store. I walked in the store with them in my own shoes. I was desperate for some relief and thought it was a good product to try. My total bill was ********. i purchased the system under the assumption they would help my condition, but was told by my podiatrist he did not recommend them. I was assured the product would work for my condition. My podiatrist appointment was on the 17th of February, 6 days after purchase. I had not worn all of the inserts only the one that was put in my shoes at the store, the relaxers, and ************** of stabilizers that were included. I was told by the manager, *******************************, that all sales were final. There would be no returns or refunds. I am very disappointed, depressed and do not think it is fair for me to have to pay for a product that can not be used and clinically unadvised by my physician. I am not asking for a full refund. I think it would be in good business to allow the return of the inserts that were not worn and refunded the amount paid, estimated at ****** tax included. Again, this complaint is not of product defect but of integrity and good business relations. The Good Feet store visit address is *****************************************************************************************. Thank You for your attention in this matter and I pray a favorable resolution can be made.

  

  Business Response

  Date: 03/14/2023

  Customer's issue has been resolved. Complaint closed. 

  Customer Answer

  Date: 03/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

  Customer Answer

  Date: 03/29/2023

  Hi I am writing to follow up on my complaint. I was agreeing to the resolution of having my money refunded, however, I have not heard anything from the Good Feet Company yet. Did the Good Feet store state they will refund my money? ************************* complaint number 19538766

  
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: The Good Feet Store *********************************************************** Date of transaction: 2/16/2023 at 04:01 pm Amount I paid; $1,964.54 I was led to believe the shoe inserts were custom made while in store. When I called the sales person/store manager ***********************, he insisted that they were custom made just for me. But that is completely untrue. The inserts were taken off from shelf, after the walk-in footprint/arch measurement (that you get from some other shoe stores also). I had more pain in my feet later in the day after trying these inserts. I know these are not for me and would like to return and get a refund. ****** said no refund, store credit only. I will not use their products so store credit is of no use to me. I was never told about the no-refund policy while I was in the store. I remember that I was told to initial a couple things while he was talking to me about other things and top of the paper was not shown, only the initials line was shown, and I thought it was just something required in the process. I was also led to believe he was a medical personnel but he is not. Please help me get my refund.

  

  Business Response

  Date: 03/01/2023

  Customer ***** **** has been issued a full refund on 2/20/2023.

   

  Complaint Case Closed. 

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product over $1600 which they committed would cure health concerned and was pushed on to open a credit card for.
  
  Advised by a licensed and healthcare Orthopedic doctor that the product caused even more harm.
  
  Asking for a refund for purchase.
  
  Attempted to contact via email, social media and several other review outlets and still no response.

  

  Business Response

  Date: 02/20/2023

  The customer came into our N. FTW, Texas location on 11/12/22 with heel pain.  She was measured and fitted for a support system which consisted of 3 sets of supports, shoes, 3 sets of cushions and 3 pairs of socks.  She tried the system and decided to purchase the entire system.  As per our follow up policy, we called the customer on 11/16 and 11/22/22 to ensure she was following the wearing schedule and acclimating to the supports.  We left messages on both calls.  We called again on 11/30/22 and this time the phone just rang and rang and no one ever picked up.  Per our policy, within the first 30 days, we can provide adjustments as necessary with out any additional charge to the customer.  We have never heard back back from the customer and we are open 7 days a week.  We cannot assist the customer if we never hear back from them.  Our phone number is 817-439-7563.  We are still more than happy to work with the customer to ensure comfort so please have her give us a call.

   

  Good Feet Alliance, TX

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to the Good Feet Store in Woodmere, Ohio on 1-2-23. We tried on arches in sneakers that they were selling. We inquired before we got too far into it how much they would cost and the lady said not to worry about it because it would be worth it. The lady that waited on us also took on another customer while in the middle of helping us and left us waiting. We were there for over 3 hours. After being told the cost we almost walked out but decided if they really helped, they were definitely worth the cost. We spent $3,049 on sets for both of us and were not told they are not returnable until after our credit card had already been rung and were then asked to initial the receipt that they were not returnable. They were to call us in a week to see how we were doing and have yet to do so. These were supposed to be used in all types of shoes, so we tried them in other shoes and followed the recommended schedule. They do not work as promised. I spoke with the representative on the phone, and I was told they can resize us, but we would not be able to get our money back. We are very disappointed in this store and the price they charge. The advertising on TV does not tell you they are not returnable. The web site does not tell you that they are not returnable. They are junk, I could get better ones off the shelf in a shoe store. They are very pushy, and we feel like we just threw money out the window and cannot get it back for a product that has made our feet and backs hurt more than before. Please help us get the money back for absolute false advertising and warn others about this store.

  

  Business Response

  Date: 02/15/2023

  Customer has been contacted on 2/9/2023 and has agreed to come in for a possible adjustment on Feb 26th She is willing to give an adjustment a try. If she is not completely happy, a more satisfying resolution will be made. 

  Customer Answer

  Date: 02/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  **** **********
  
  
  
   
  

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2 I visited the Good Feet Store in ********* and got fitted for a pair of orthotics. When I tried them on, they seemed comfortable and I was assured they would correct my stride so my feet wouldn't hurt any more. When I got home, I got sick and didn't bother to try to use them. Later that month I followed the instructions and tried to go out for a walk wearing the orthotics. I couldn't take even a few steps - they were too painful. I decided to check with my doctor to see if she would even recommend orthotics since I have severe arthritis in both knees. She advised against them and so I decided to return them. I sent them back to the Sand City store and they were delivered the store on 12/2. I called the store and the sales person insisted that the pair I was given were the pair I had tried on. It has now been almost ******************************************************************** I also have not been issued a refund for this purchase. I contacted **************** today and disputed the charge from the Good Feet store.

  

  Business Response

  Date: 01/19/2023

  Customer has been issued a refund per ********************** manager *********************** - ********* Good Feet Store. Case resolved. 

• Initial Complaint

  Date:01/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11th 2023 I went to the Good Feet store and purchased orthotics and a pair of shoes and two pair of socks for $1660.99. I want to return my stuff for a full refund but according to their store policy once you buy it there are no returns. Mostly everything I have has not been used at all. It says on my receipt that all sales are final but they didn't tell me that until after my credit card had run and I had paid for my purchases in full. Had I known that in advance I may have been more discerning when making my purchase. The reason, they state, they can't accept returns is that there merchandise is considered medical supplies. However,at the bottom of one of the papers I received after I had made the purchase states "Note; the Good feet store is not a medical provider and it's representatives are not authorized to diagnose or give any medical advice with respect to any physical condition. Individual results may vary. For any medical condition please consult your physician."The first thing out of my mouth when I went into the store was I have plantar fasciitis which is to a medical condition. The salesman never referred me to a medical provider or made any reference to the aforementioned information. I didn't come across this information till after I was home and was able to read through there literature. The whole experience was extremely high pressure salesmanship and he would not answer any questions of mine until after he had made his sales pitch. I have foot and back issues and I cannot afford to take the risk of using non-proven orthotics. I thought I was in a store of knowledgeable foot specialist, not a store of high pressure salesman. After reading online reviews on the BBB website regarding the Good Feet store I am even more frightened to use these orthotics. As they have not been used and I was lied to I want to return my merchandise for a full refund.

  

  Business Response

  Date: 02/24/2023

  Hello *******

   

  Complaint # 18807350 has been resolved. Customer has been issued refund.

   

  Please acknowledge Complaint Resolved/Closed.

   

  Thank you

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/22 I had gone to the Good Feet Store, *******************, **. I tried on multiple pair of arches in sneakers that they were selling. According to the web site the arches would cost about $200 - $800 depending on what you chose. When I had asked what the cost was, they told me $1649. I was upset, but my feet hurt so bad that I would take them. I have worn these arches in the sneakers, that came in the package and my feet hurt worse than they did prior, also the arch supports are plastic and are irritating the bottom of my feet. These were supposed to be used in all types of shoes, so I tried them in other shoes and my feet were blistered and swollen on the bottoms. I work on my feet all day. I followed their directions and they do not work as promised. I spoke with the representative on the phone and I was told they can resize me, but I would not be able to get my money back. I informed her of the issues I was having and was told to keep using them for another 2 weeks and they would call me again and if needed I could come in for resizing. I said I would keep the sneakers, the foam covers, but the plastic arches are being returned for resizing, so I do not understand why I cannot get my money back. Very disappointed in this store and the price they charge. The advertising on TV does not tell you they are not returnable. The web site does not tell you that they are not returnable. They are junk, I could get better ones off the shelf in a shoe store. They are very pushy and I feel like I just thru money out the window. $1649, that I financed and cannot get back for a product that has made my feet hurt more than before. Please help me get some of my money back and warn others about this store.

  

  Business Response

  Date: 12/22/2022

  Customer is being notified for approved refund. 

  Customer Answer

  Date: 01/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************