Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my order history, it states that I received 2 orders: Order #:US11845864 in amount of$408.99, delivered on March 24, 2025, and Order #:US1344662 in the amount of $191.43 delivered on April 11, 2025. Not only were these orders never received, but they were not even ordered. I do not have a Plan or Subscription. Moreover, I have not ordered anything from this company since 2022. Lastly, when I went to track these shipments, one went to **** and the tracking number was not valid. The other went to ***** and was also not valid. These are both unauthorized and false and illegitimate. I have emailed the company for explanation, as this is the only way to contact. Manscaped has not responded.

  

  Business Response

  Date: 05/30/2025

  Hello ******,
  
  Thanks again for following up.
  

  We want to reassure you that weve previously responded to your message and are happy to clarify again here. The orders you mentioned are not new, unauthorized purchases. Rather, a recent data sync on our end caused a few older, already-fulfilled orders to reappear in your order history. This understandably made it seem like something new had processed, but we can confidently confirm:
  
  These are not new orders
  There have been no new charges to your account
  No new shipments were sent out
  

  Weve also double-checked your account and can confirm that there is no active subscription or Peak Hygiene Plan tied to it.
  
  We understand how unsettling it can be to see unfamiliar activity, even if it's from the past, and we appreciate you taking the time to flag it. Were here if you have any lingering questions or need additional peace of mind.
  
  Sincerely,

  The MANSCAPED Team

  Customer Answer

  Date: 06/03/2025

  The unauthorized 'shipments' are still on my account as delivered on March 24, 2025 and April 11, 2025.  These are not legitimate transactions and therefore should be REMOVED from my account immediately.  If it was a 'glitch' in your system and is not corrected, Manscaped will be overstating the sales revenue for 2025.  Consequently, I will not approve any explanation from Manscaped until these fake transactions are permanently removed.  

   

  

  Business Response

  Date: 06/04/2025

  Hello ******,

  
  Thank you for your follow-up, and we are very sorry for the continued confusion.

  
  To clarify, the orders showing as delivered on March 24, 2025 and April 11, 2025 are not new or unauthorized transactions. These are legitimate historical orders from your account:

  
  Order #US11845864 was placed on November 30, 2022
  Order #US1344662 was placed on December 6, 2019

  
  When we recently upgraded our platform, a data sync was required to bring older order information into customer accounts so it could be accessed for reference. Unfortunately, this sync applied incorrect delivery dates to those older orders, which understandably caused concern.

  
  Please rest assured, these entries are not impacting current sales reporting in any way, and there have been no new charges or shipments associated with your account.

  
  Our development team is currently working on correcting the affected dates and ensuring that historical orders display accurately. This process will take some time, but we appreciate your patience as we work to resolve it.

  
  Sincerely,
  The MANSCAPED Team

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Manscaped on 3/23 2025 "The Dome Pro Package" ($150.14) & another order for "The Handyman" ($85.79) for a combined total of $235.93. They advertise a 30 day return policy which they are not currently upholding. I sent a refund request 3/24 asking for cancellation & received a reply the same day while the product was in transit asking if I wanted to cancel my order to which I replied yes the same day with no return response. I emailed again 3/25 asking for confirmation that my order was canceled with no response. I then sent another email 3/26 again asking for confirmation with no response. I decided to send a new request 4/11/2025 since Manscaped stopped replying to my original request on 3/23/25 asking to confirm my request was submitted....I had stated I did not like the product. They replied but not to issue a return! I recently resent a new email 5/15 asking once again & now they are saying I did not reply to their email asking to confirm cancellation when I did. Looking for a full refund & willing to ship product back to Manscaped. They are claiming I did not respond to refund confirmation email when I did

  

  Business Response

  Date: 05/16/2025

  Hello,
  
  Thank you for contacting MANSCAPED.
   
  We truly appreciate the opportunity to clarify what happened here. After reviewing your account, we found that your initial inquiry was incomplete, and our team reached out promptly to confirm the details of your request. Unfortunately, we did not receive a response at that time.
  
  When you followed up two weeks later with feedback about the product's performance, we assumed it had been used and provided troubleshooting tips along with guidance to reach back out if issues persisted after the adjustment period. We did not hear back from you after that message.
  
  Despite the gaps in communication, and in the spirit of good customer service, we went ahead and issued a full refund as a courtesy.
  
  We understand how frustrating these situations can be and hope this resolution helps restore your confidence in us. Should you need anything else, we're here to help.
  
  Thank you,
  
  MANSCAPED Team

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent manscaped an email to the email they have advertised to contact about cancelling my subscription. I was very quick and clear about how I wanted them to cancel my subscription since they signed me up for a subscription I didn't want after I bought from them once months ago. They replied to my very clear email with an email asking for specifics. I don't care to explain why I want to cancel I sent a cancellation message and assumed that would be the end. They then charged me again for the subscription today and I'm tired of jumping through hoops. They're scammers trying to get more money out of me by making the process of removing my subscription tedious and difficult.

  

  Business Response

  Date: 05/12/2025

  Hello ****,

   

  We are very sorry for any inconvenience this may have caused you.

   

  It appears we did not receive a response, which resulted in an unsuccessful plan cancellation. For reporting purposes, we do ask customers for a cancellation reason if one is not provided. This is part of our standard procedure and helps us accurately handle each request.
  

   

   With that being said, rest assured, your recent order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days. We have also canceled your plan.

   

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my subscription to this service, but the process to unsubscribe is so opaque and technically difficult that I cant negotiate it. I have used ** to assess Manscapeds unsubscribe proceed, and the ** assessment reveals that the difficulty is strategic, intended to discourage unsubscribing. I am an 80 year old Vietnam War vet with declining vision and limited tech skills. I simply cant negotiate the impediments that prevent me from stopping these automatic deliveries. For me, its impossible to overcome the companys strategy, and I dont know what to do. I cant afford to keep spending money on this. I just want it to stop.

  

  Business Response

  Date: 05/12/2025

  Hello *****,
  
  
  We apologize for any difficulty or inconvenience experienced to cancel your Peak Hygiene Plan. We will be happy to help.
  
  
  Per your request, all future replenishments have been canceled.
  
  
  You can always restart your subscription at any time by returning to ************************************* to place another order with a Peak Hygiene Plan product included.
  
  
  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This tracking number with DHL (******************************) never arrived. The order number is US10798144. This order was never placed. We were billed $14.99 for this order. The next order number MAN23942570 also was never placed. The tracking number is ******************************. We were billed $18.99.This order did arrive, but again was never placed. It was also billed. There are no subscriptions on the account yet these products arrived and we were charged. There is only an email address for all issues that a customer may have.

  

  Business Response

  Date: 05/05/2025

  Hello *******,
  
  
  It appears a data sync was processed, causing old orders (US10798144) to appear in your order history, seeming like a new order. Rest assured, this is just confirming the existence of a past order (US10798144) and is not a new charge to your account.
  
  
  We apologize for any confusion or inconvenience this may have caused.
  
  
  This message confirms that your refund has been processed for your most recent replenishment order (MAN23942570). Your refund should be reflected in the account of your original payment method within 7-10 business days.
  
  
  We have also canceled your plan.
  
  
  You can always restart a subscription by returning to ************************************* and placing an order with a Peak Hygiene Plan product included.
  
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a full refund for the Peak Hygiene subscription that I was recently charged for. I want to make it absolutely clear that I never intended to sign up for any ongoing subscription service, nor was I aware that I had done so at the time of my purchase.I ordered the Lawnmower 5.0 package and was very satisfied with the product, service, and shipping. However, being charged months later without any clear warning or obvious indication that I was enrolled in a subscription came as a complete shock to me. I only discovered I had been subscribed through an email stating I had signed up at the time of purchase something I neither wanted nor knowingly agreed to.The lack of transparency around this subscription is extremely disappointing and has caused me real financial inconvenience. This unexpected charge left me unable to cover other important expenses that week, and I now find myself unnecessarily out of pocket.I do not want the subscription products. I simply want a full refund for the amount charged. I believe the way the subscription was activated was misleading and unclear, and I ask that you please address this as a matter of urgency.I appreciate your prompt attention to this issue and look forward to a full refund immediately.

  

  Business Response

  Date: 05/05/2025

  Hello Max,

  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
  Starting at $32.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.

  This message confirms that your refund has been processed by MANSCAPED on 5/3/2025.
  
  Your refund should be reflected in the account of your original payment method within 5-7 business days. If you are unable to locate your refund within your account, we suggest contacting your financial institution.

  We also confirm that your plan has been canceled.
  

  You can always restart your subscription at any time by returning to ******************************************** place another order with a Peak Hygiene Plan product included.
  

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 05/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Max Grantis
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i placed a order with manscaped Order Number: MAN23757756 I came home to a empty package that was opened up and I explained the whole situation thoroughly the email contact and now their refusing to help. I explained the whole situation to them via email from start to end. And they just brushed me off their deceptive and scamming their own customers and stealing their money and keeping their peoples heard earned money hostage. I did not sign for any packages or receive any packages. I kindly ask BBB to get involved to spread this fraudulent company to regular everyday people and that please do not spend your money here your money and yourself as the consumers are not at all respected but the opposite. Please everyone stay away from these thiefs who do not care and neglect their clients and keep their money hostage. If that the risk you want to take with your time and hard earned money then be my guest. I kindly ask BBB to get involved and hello me resolve this issue and rescue my money from them keeping it hostage and neglecting me and brushing me off. Manscaped is worse than terminal cancers combined. Their this degraded and appalling. Not only should they refund me but also send me a courtesy replacement as well this shady business.

  

  Business Response

  Date: 05/02/2025

  Dear ****,
  

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration youve faced regarding your recent order (MAN23757756). We understand how concerning it must be to receive a package in such condition, and we truly regret that this situation has caused you so much distress.
  

  We have thoroughly reviewed the details of your order, and according to our documentation, the package was marked as delivered intact and without any signs of being opened. However, we fully recognize how this situation can still be upsetting. In light of the circumstances, we issued a refund as a courtesy to help resolve this matter.

  Please rest assured, we take your concerns seriously, and we are continuously working to improve our service. If you would like, we can also proceed with investigating alternative solutions to ensure youre satisfied with your experience moving forward.
  

  Again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or would like to proceed with the refund, please let us know how we can assist you.
  

  Thank you for your patience.

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** from Manscaped and they signed me up to some bogus subscription service without my consent.

  

  Business Response

  Date: 05/01/2025

  Hello ****,
  
  
  We apologize for any confusion regarding your *******************************text="true" style="box-sizing: inherit;">
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our *******************************text="true" style="box-sizing: inherit;">
  Upon review of your account, it appears that your original order included the Lawn Mower 5.0 Ultra + the Peak Hygiene Plan. The purchase options available for the Lawn Mower 5.0 Ultra can be reviewed by visiting the following link:
  
  
  **********************************************************
  
  
  The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence. Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  
  
  For additional customer service support, please visit our official MANSCAPED website, scroll to the bottom of the homepage, and click on the "Contact Us" link or email us directly ********************************************************
  
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to ****** subscription for two years. When going on their website to cancel, it shows no record of subscription or order history. I am still sent product and charged every 3 months, I have sent emails to their support email stating I want to cancel and the only response I am given is a survey on how I would rate their service.

  

  Business Response

  Date: 04/29/2025

  Hello ****,
  
  
  Thank you for that information.
  
  
  Per your request, all future replenishments have been canceled.
  
  
  You can always restart your subscription at any time by returning to ************************************* to place another order with a Peak Hygiene Plan product included.
  
  
  Please let us know if we can assist you further. Have a great day!
  

  Customer Answer

  Date: 04/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund for a return of my item that I purchased from manscaped. The item does not work. The item does not shave as they explained that it would. I reached out to the company and they are refusing to process a return for a refund. Their website specifically states hassle free returns. This seems like a hassle and they are refusing. Their website is either lying or they need to follow what they have claimed to the public. I am even on their peak hygiene plan, which specifically states that I have a platinum warranty on the product. They need to accept my return and refund me my $53.03. Thank you.

  

  Business Response

  Date: 04/29/2025

  Hello *******,
  
  
  We'd like to apologize for the unusual circumstances that are delaying your refund.
  
  
  While this is not a normal occurrence, we'd like to offer you a manual refund to a valid ****** account.?
  
  
  To accept this offer, please reply with a valid and active ****** email.
  
  
  Please get back to us at your convenience and have a great day!

  Customer Answer

  Date: 04/29/2025

   

  thank you. 
  my email is *****************************************

   

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they refund me as they stated.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******