This business has 1 alert
Complaints
This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 182 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an electric razor from Manscaped. I did not purchase anything else. I did not subscribe to any services. Now Manscaped is charging my credit card on a regular basis claiming that I signed up for a subscription service. Again, I did NOT sign up for any subscription services. This is a scam that Manscaped is running.
Business Response
Date: 10/21/2022
Hello,
We sincerely apologize for the inconvenience.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
I can confirm that your Peak Hygiene Plan has already been canceled and a refund has been issued. If you have not received your refund, please contact your banking institution.
If you need further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from their website and I never recieved my order. I have emailed them and they are ignoring me.Business Response
Date: 10/21/2022
Hello,
We sincerely apologize for the inconvenience this may have caused. Upon further review, it looks like this has been handled and a reshipment has already been sent and delivered.
If you need further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:09/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #******* I purchased this product LAWN MOWER 3.0 because of its advertisement to be water proof, which is FALSE, After the clippers stopped working I reached out to customer service to have replaced with absolutely no luck, I decided to take apart the clippers and see why they wouldnt work, the inside is completed rusted out, Even the rechargeable battery, motherboard, and battery terminals were rusted, if something is waterproof this doesn't happen, company is a scam with horrible customer service.Business Response
Date: 10/21/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
We were able to review your account, and it appears that your device was delivered on March 30th, 2020. Unfortunately, this device is no longer covered under warranty. Since customer satisfaction is our number one priority, we have gone ahead and issued you a replacement as a one-time courtesy.
You will receive an order confirmation email for this replacement that lists the product and, if applicable, its price value. Rest assured this is simply confirming the replacement order and is not a charge to your account.
Once shipped youll receive another email with the new tracking information.If you need further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reviewing my credit card statement today theres a pending charge from Manscaped for $15.60. I have not been on any websites nor have I placed any orders. I would like an explanation of this charge.Business Response
Date: 09/28/2022
Hello,
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $14.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, and our *******************************text="true" style="box-sizing: inherit;">https://www.manscaped.com/account/login
Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.If you need further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 17 year old daughter made a 1 time purchase using my credit card with authorization for a Christmas gift from this site. She did NOT authorize other products or subscription. Since then I have had recurring charges on my credit card and they have sent 1 additional item. I called 2 X and the phone number refers you to send them an email, which I have on 4 occasions to cancel all orders/subscriptions. And I asked for a refund for everything after the Christmas gift. I WANT MY MONEY BACK AND DO NOT WANT A SUBSCRIPTION OF ANY KIND WITH THEM.Business Response
Date: 08/05/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.Upon further review, we were unable to locate your account with the information provided.
Can you please provide us with the email address, shipping and billing address, and phone number associated with your recent MANSCAPED order?
We can then pull up your information and further assist you.Please email this information to ******************************** and we will be more than happy to assist you.
We hope to hear from you soon.
Thank You,********
MANSCAPED TeamInitial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was unable to remove my credit card info from MANSCAPED unless I switched to a different tab that was related to a plan that I did not sign up for as I was using a guest account for promotion. This plan I had to unsubscribe from required me to locate and exit out of 3 different ads to cancel my plan and only after I did this was I able to cancel my plan. Afterward, I was able to finally delete my account details. The products are great however the practice of automatically signing up for a plan and requiring the deactivation to be a longer than necessary process worries me in regards to how they operate at a larger scale as I believe I am more active in subscriptions I have and understanding of how to unsubscribe from them.Business Response
Date: 08/05/2022
Hello,
We sincerely apologize for the inconvenience this may have caused but definitely appreciate the feedback. We can confirm that your Peak Hygiene Plan has been canceled as of July 29, 2022. We will be forwarding your feedback to our team for review.
If you have any further questions or concerns, please feel free to contact us at ********************************.
Thank you,
********
MANSCAPED Team
Initial Complaint
Date:07/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company charged my credit card WITHOUT my approval. They provide NO way of contacting them to resolve disputes. It's quite apparent by reading the multitude of complaints that this is their typical M.O. While their product seems adequate, I would NEVER have purchased from them had I known they were cheaters and scammers. I will never purchase another product from them. I just want them to stop charging my credit card and leave me alone.Business Response
Date: 08/05/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
Upon further review, we were unable to locate your account with the information provided.
Can you please provide us with the email address, shipping and billing address, and phone number associated with your recent MANSCAPED order?
We can then pull up your information and further assist you.Please email this information to ******************************** and we will be more than happy to assist you.
We hope to hear from you soon.
Thank You,
********
MANSCAPED Team
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