Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Manscape Lawnmower 5.0. This a defective product. I have looked all over message boards and this not an isolated incident. The company knows it is defective and keeps on selling this product.

  

  Business Response

  Date: 04/22/2025

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We take product feedback seriously and strive to ensure every customer has a positive experience with our brand. Our Lawn Mower 5.0 has undergone extensive quality control, and while we recognize there may be occasional concerns, weve found the vast majority of customers enjoy reliable and effective use of this tool.
  
  Upon review of your case, we understand that your product was purchased from a third-party retailer, Best Buy. As such, we are unable to process a refund directly. All returns and refund requests must be handled through the original place of purchase, in accordance with their policies.
  
  That said, because your device is still under warranty, our team extended an offer to send a replacement free of charge. While we regret to hear that you declined this option, the offer remains valid should you change your mind. We want to make sure you're not left without a working device and are committed to supporting our products.
  
  Again, our sincerest apologies for the frustration, and we appreciate your feedback.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,

  MANSCAPED Team

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign uo for this product recurring and have been charged 9/20/2024 $20.55 12/20/2024 $20.55 3/20/2025 $20.55 I want my money back and to be assured I will no longer be charged

  

  Business Response

  Date: 03/24/2025

  Hello ****,

  Thank you for contacting MANSCAPED!
  

  We apologize for any confusion regarding your Peak Hygiene Plan. We'll be happy to help.

  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan.

  Upon review of your account, it appears that your original order included the Weed Whacker 2.0 Replacement Blade + the Peak Hygiene Plan. The purchase options available for the Weed Whacker 2.0 Replacement Blade can be reviewed by visiting the following link:
  *******************************************************************************
  The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence. Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.

  That being said, we are sorry to hear you are no longer interested in your Peak Hygiene Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.

  While the 9/20/24 order is your original purchase for the blade, the December Peak Hygiene Plan order is outside the return policy period. However, as customer satisfaction is our highest priority, we'll be happy to make a one-time courtesy exception. This message confirms an additional refund has been issued.

  We can also confirm your plan is canceled.
  

  Please let us know if we can assist you further. Have a great day!

  Customer Answer

  Date: 03/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made an online purchase from **************************. Now i received a billing notice for a product "subscription" that I NEVER AUTHORIZED. Several attempts to contact them now, However they are experts at avoiding contact.I am contacting my credit card company to initiate a ********** there any way to STOP THIS SCAM?I'm certain they will try to continue it in the future.

  

  Business Response

  Date: 03/18/2025

  Hello *******,

  Upon review of your account, it appears that your original order included the Weed Whacker 2.0 + special membership option, the Peak Hygiene Plan. The purchase options available for the Weed Whacker 2.0 can be reviewed by visiting the following link:
  ************************************************************
  

  The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence. Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
  

  With that being said, we are sorry to hear you are not interested in your Peak Hygiene Plan.
  

  It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
  

  We have also canceled your plan.
  

  You can always restart a subscription by returning to ********************************************** placing an order with a Peak Hygiene Plan product included.
  

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They automatically enrolled me and are drafting my card. this is unacceptable. I want my money back.

  

  Business Response

  Date: 03/11/2025

  Hello ***********,

  
  Thank you for contacting MANSCAPED.

  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.

  
  Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.

  
  Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.

  
  We also confirm that your plan has been canceled.

  
  You can always restart your subscription at any time by returning to ********************************************* place another order with a Peak Hygiene Plan product included.

  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unknowingly and fraudulently taken in the scam in which I believed what was a one time purchase, resulted in being automatically enrolled in a subscription program without consent. I emailed the company requesting proof of enrollment and cancellation of the inappropriate charge and received no email back within the 24 hr period stated on the website. This business practice should result in a F ratting by the BBB without further delay as consumers are activity being taken advantage of.

  

  Business Response

  Date: 03/06/2025

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan.  As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 03/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
  

  However, this business practice is still not in keeping with a highly rate BBB company and suggest you consider this when rating them.
  
  Regards,
  
  **** *******
  
   

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Transaction date 02/24/2025 - I paid ****** for the The Performance Package 5.0 Ultra - it has no tracking associated with it and was suppose to have been delivered on 03/01/2025 - I have reached out to the company 3 times with no response and the only way to contact them is via email or mailing something to them. I have only reached out via email but that was on 03/02/2025, 03/03/2025, 03/04/2025 and am yet to recieve a response it says they will respond within 24 hours on their support page.- I need to be compensated for this or this company needs to be held liable for charging for an item that they are unable to deliver.- I also filed a complaint with *** and have yet to receive an update on my package from them

  

  Business Response

  Date: 03/05/2025

  Hello *****,

   

  We would like to sincerely apologize for the delay in your order shipping and for any inconvenience this has caused. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely and efficient manner.

   

  While the carrier initially misplaced the package, the good news is they located it on March 3rd, and your package is now back in transit with an updated estimated delivery date set for this Friday, March 7th, 2025. You can track your package using the link below:

   

  ****************************************************************************************************************
  

   

  With that being said, as an apology for the delay, we are happy to issue an additional 10% discount on your order in the form of a refund. Please allow 5-7 business days for the refund to be reflected in your account.

   

  We truly appreciate your patience and hope to turn this experience around for you.

   

  If you need further assistance, please feel free to contact us at ********************************************************.

   

  Thank you,

   

  MANSCAPED Team

  Customer Answer

  Date: 03/05/2025

  This company auto enrolls you in a service without your knowledge upon purchase, and then has no way to contact them efficiently and they don't respond on time. They provided me with a disgraceful refund that I asked for with the lack of service provided. They have no phone number available to reach them and don't meet the deadlines that they outline to respond to consumer.

  

  Business Response

  Date: 03/06/2025

  Thank you for reaching out again.

  We sincerely regret that your experience has not met expectations, and we want to clarify any concerns regarding your order and subscription.

  At checkout, customers are given the option to make a one-time purchase or enroll in our Peak Hygiene Plan for ongoing shipments at a discounted price. We never intend for this to be unclear, and we apologize if this was not the experience you expected. We always strive to be as transparent as possible with our purchasing options.
  
  We also recognize that our response time fell short, and we sincerely apologize for the delay in addressing your inquiries. Due to a recent backlog, our team was working through requests as quickly as possible, but we understand how frustrating it can be to wait longer than expected.
  
  Our goal is always to provide a fair resolution, and we regret that our previous offer did not meet your expectations. If theres anything further we can do to assist, please let us knowwere happy to help.
  
  For any additional concerns, please feel free to contact us at ********************************************************.
  
  Best,

  MANSCAPED Team

  Customer Answer

  Date: 03/10/2025

  Terrible customer service and its unacceptable how difficult they are to get in contact with.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from ************************** and after receipt, I sent their customer service a return request as the item did not work as advertised. I received an automated message from their customer service, and replied twice that I would like a refund. I then sent their customer service another email requesting a return. They again only sent me an automated message and then ignored my request for a return and refund. I sent them the first message on February 16th, then again on the 24th, 25th and 27th, all of which have been ignored.

  

  Business Response

  Date: 03/03/2025

  Hello *****,

   

  Thank you for your feedback and our apologies for your recent experience. 

  
  Customer satisfaction is our top priority, so we are truly sorry to hear you are not fully satisfied with your order.

  
  This message confirms that your refund has been processed by MANSCAPED. Your refund should be reflected on the account of your original payment method within 5-7 business days.

  
  Please let us know if we can assist you further. Have a great day!
  

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2024 I paid $142.79 for a combo package from mansacaped. On 12/30/2024 I received the package and everything seemed to be working well. The "lawnmower" trimmer stopped working and I contacted the company via email on 01/29/2025. They replied that same day stating they would replace it and just needed my name, address and phone number. I responded to that email on 01/30/2025 with all the requested information. Since that day there has been zero communication. From manscaped, I have send six follow up emails and attempted to make contact via social media. They have no listed contact number. They state to have a 90 day warranty as well. I have never filed a complaint like this but any assistance would be greatly appreciated.

  

  Business Response

  Date: 02/24/2025

  Hello,
  
  Thank you for contacting MANSCAPED.
  
  We are very sorry to hear about the issues you are experiencing with your Lawn Mower.
  
  It appears we have not received your previous response. To better assist you, please reach out to us again via our contact page here.
  
  Once we receive this information, we will be more than happy to assist you further.
  
  Again, our sincerest apologies for the inconvenience, and we appreciate your patience.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered 2 items from Manscaped, total was around $160. Like 3-4 days after ordering I was finally given a tracking number and noticed it was DHL tracking. *** is the worst "delivery" service available, so I immediatley rushed to cancel the order. I was told since it had shipped I couldn't cancel. Waited for over a week and checked DHL, it was still froze in one spot as I knew it would, so I reached back out to Manscaped and they said I'd have to wait 48hrs before they could do anything for whatever reason. It finally moved the next day miraculously, then was placed in the hands of ****. After another week it was marked delivered, but the package is no where to be found. Reaching back out to Manscaped, the 48 hr deal for them to do anything has reset. At this point I want a refund. The poor customer service is something I am finding out they are known for, so I don't want to do business with them anymore.

  

  Business Response

  Date: 02/20/2025

  Thank you for your patience.

  We understand how frustrating this must be, and we sincerely apologize for the inconvenience this has caused. We are processing a full refund for your order. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
  

  We genuinely appreciate your business and your continued support!
  

  
  

  Customer Answer

  Date: 02/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had asked to return a product due to a skin reaction I had, and was told to discontinue use and that I would receive a refund. However, instead of refunding me, you CHARGED my card again for the same amount. To add insult to injury, you also cancelled my entire subscription instead of just refunding the product like I asked. This is terrible service and needs to be fixed.

  

  Business Response

  Date: 02/19/2025

  We sincerely apologize for the confusion and frustration regarding your refund. After reviewing your account, we can confirm that you were refunded, not charged again. We completely understand how concerning this situation must have been, and we appreciate your patience while we sorted it out.
  
  If you need any further clarification or assistance, please dont hesitate to reach out to us at ********************************************************.
  
  Thank you for your time, and again, our apologies for any mix-up.
  
  Thank you,
  
  The MANSCAPED Team

  Customer Answer

  Date: 02/19/2025

  While I do appreciate the refund, I am still unable to reactivate my subscription on the website. Per my last email, I never authorized for my subscription to be cancelled and now I cant reactivate it. 

  

  Business Response

  Date: 02/20/2025

  We understand that you did not ask for your Peak Hygiene Plan to be canceled. Since we issued a refund for your recent Peak Hygiene Plan order, your plan was automatically canceled in our system. We are very sorry for the inconvenience.
  You can restart your subscription by returning to ********************************************* place another order with a Peak Hygiene Plan product included.