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Complaints
This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 182 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with manscaped in September. I received my order and everything was finr. Today, December 11th, i see a charge made at 3AM for some arbitrary amount for aomething i did not purchase. I purchased something in September, not today. It seems since I gave them my billing information they feel that they can just bill me for stuff i never purchased. I demand that this charge be removed as i did NOT purchase anything other that what was purchased and paid for in September.
Business Response
Date: 12/13/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.If you have any further questions, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,My wife and I purchased on Nov 21, transaction ID ***************** via PayPal. Manscaped charged my bank account and have supporting documents as well. Account it was ordered by was ************************** I have yet to receive my product and Im told do not have my order on file. Yet, I have a receipt and documentation showing my bank account by Manscaped. I want my product and expect a resolution asap.Business Response
Date: 12/14/2022
Hello,
We sincerely apologize for the delay and the inconvenience this may have caused.
Upon further review, it looks like the shipment has now been expedited to be sent to you. You should've received an email with the tracking information. Also, we have started the refund process on your order as a courtesy.
If you need further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the last five years, I have bought Manscape three times. The 1.0 and 3.0 twice and each time they lasted less than six months. When I purchased the 1.0 the battery would not hold its charge. The 3.0 had the same problem, but this time when I charged the battery, the flash light would stay on and drain the battery. I was never able to figure out how to turn it off. I just purchased a new 3.0 two months ago and this one turns on randomly. I wake up in the middle of the night finding my Manscape in the sink running. Each time I paid full price for it and each time the product did not last. Dont get me wrong about what it does. It works fine, but the poor quality and issues of usage are unforgivable for a customer who is paying full price for it. I recommend no one to buy this product and finding an alternative.Business Response
Date: 11/30/2022
Hello,
We sincerely apologize for the inconvenience this may have caused and would like to look further into your request.
At this time, we were unable to locate an account for you nor your order. Please send an email to ******************************** with the following information:
email address, shipping and billing address, and the phone number associated with your recent MANSCAPED order
We can then pull up your information and further assist you.
We look forward to hearing from you soon.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:11/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to try and return a package that I had requested a return from. Contacted the Manscaped support for days on end without a response. They had told me to return the package bu way of Ontrac the delivery service. I had contacted Ontrac about this and their response was that they were purely a delivery service and not a return service. I also relayed that information to mascaped without response either. I simply want to have my refund be processed and my order returned. Order number being US11569676Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a MANSCAPE LAWN MOWER 4.0 and after a few months of using it I noticed the battery lasted less and less. I reach out to the company costumer service and this is what they told me: Hello ****,We are very sorry to hear that your Lawn Mower 4.0 has stopped working.We were able to review your account, and it appears that your device was delivered on 06/11/2021. Unfortunately, this device is no longer covered under warranty.With that being said, wed love to offer you the discount code CXTWENTY to be applied at checkout for 20% off your next order.Please let us know if we can assist you further. Have a great day!This is upsetting because their product was supposed to be waterproof and Im pretty sure that the poor battery performance (less than 2 mins of use on a full charge) is do to probably water inside the product. Im not sure if their waterproof advertisement is correct you tell me. I know for a fact that if I open it i will find rust like the customer in one of the previous post. I am really disappointed because my purchased was done in 2021 and they are refusing to replace my ******, but the customer on the other post that I referred to earlier bought their in 2020 and right away when they complaint, this year 2022 they were offered a replacement. Why I got different treatment? Supposedly customer satisfaction is their number one priority. You be the judge of this company.Business Response
Date: 11/30/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
We are unable to locate your account with the information provided. Please send your order information to ******************************** and we will be more than happy to look further into it.
We look forward to hearing from you soon.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They take your money without giving an order confirmation. I needed to CANCLE my order but theres no way to do so. No phone number to call and the customer service is almost non existent. You shouldnt be allowed to run a commerce company without a customer service phone line.Business Response
Date: 11/30/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
Upon further review, it looks like your order has been canceled and a refund has been issued. If you do not see your refund, please contact your banking institution to get an update on the status.
If you have any further questions, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have owned 5 manscaped trimmers over the past 2 years. In terms of performance, it has never disappointed me. However, EVERY SINGLE ONE has died on me after a few months. I use it in the shower almost exclusively, which shouldnt be an issue according to the companys waterproof claim. The last 3 have been the lawnmower 4.0, and they consistently appear to stop working. I dont manhandle them, I dont drop them, and I dont leave them submerged in water. This is incredibly frustrating because I cant afford to keep paying $90 for 3 months of use. Its becoming WAY too consistent to be a coincidence. Im aware that my current one (which just died) is no longer covered by the warranty (order 111-1825588-0829863 on amazon), but this is getting completely ridiculous. My other electric shaving products are fine after multiple years of use. What gives manscaped??Business Response
Date: 11/17/2022
Hello,
All of our trimmers meet the ***************************************** (IEC) Standard ***** rating of IPX7 and can withstand immersion in up to one meter of freshwater for up to 30 minutes. In addition, our trimmers meet the IECs IPX4 rating which protects against splashing water from any direction.
While our trimmers have been tested for a variety of conditions, there is a point at which an increased water depth may cause harm to the device.
Following your trimming sessions and before charging we recommend cleaning and drying your device to ensure maximum performance.We were able to review your account, and it appears that your device was delivered on July 2020. Unfortunately, this device is no longer covered under warranty. We can also confirm you are not an active Peak Hygiene Plan member.
We also wanted to introduce you to our subscription service the Peak Hygiene Plan! One of the perks of being an active member is that if you received a replenishment box within the last 90 days, you qualify for 1 Platinum Warranty replacement for your Lawn Mower and/or your Weed Whacker trimmer every 12 months.
For further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a one time purchase and several months later Im not getting a recurring charge for something I never signed up for. Reading the other villains it seems that they try to make things convenient by signing you up for their hygiene plan. This is deceptive and unfortunate that it is done under the premise of convenience.Business Response
Date: 10/21/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
It looks as if your request has already been handled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We have also canceled all future replenishments. You can restart your subscription(s) at any time directly through your MANSCAPED account:
https://www.manscaped.com/account/login
If you have any further questions, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Customer Answer
Date: 10/21/2022
this is a deceptive business practice as I did not click or choose to opt in and now my credit card has been charged. Being a part of this membership should not be standard practice.Business Response
Date: 11/17/2022
Hello,
We would be more than happy to assist you further. Please send the email address, shipping and billing address, and phone number associated with your recent MANSCAPED order to ********************************.
We can then pull up your information and further assist you.We look forward to hearing from you soon. Have a great day!
Thank You,
*************;
MANSCAPED Team
Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 9/6/22 manscaped send me a package that i didnt order and charged my debt card i would like to return the package and get a refundBusiness Response
Date: 10/21/2022
Hello,
We sincerely apologize for the inconvenience this mayb
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $14.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and to regain access to exclusive products, discounts, and our Platinum Warranty!
https://www.manscaped.com/account/login
Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
If you have any further questions, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unwillingly & unclearly signing customers up for subscriptions is such an under handed tactic for a modern business.Reminiscent of scams were all seen before.You shouldn't do it.Let' your great product sell its self.Regardless, would never buy againBusiness Response
Date: 10/21/2022
Hello,
We sincerely apologize for the inconvenience this may have caused.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at ***** per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add ANY MANSCAPED product to your Peak Hygiene Plan shipment.
I can confirm your Peak Hygiene Plan has been canceled. Your Peak Hygiene Plan can be modified anytime directly through your self-service member portal:
https://**.manscaped.com/account/login
Once logged in, simply click on "My Peak Hygiene Plan and from there you can make any necessary changes.
This message confirms that your refund has been processed by MANSCAPED. Your refund should be reflected on the account of your original payment method within 5-7 business days.
If you need further assistance, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
Customer Answer
Date: 10/25/2022
Total nonsense.
I had no idea I had signed up for an ongoing subscription until additional funds had been taken from my account.
You simply shouldn't do it these days.
You're sales tactics should be transparent.
& It is not clear that you must first sign up for an account before they can cancel.
How on earth do you sign up for a full subscription with hanging an account unless you're being intentionally deceptive?
Business Response
Date: 11/25/2022
Hello,
Thank you for your response. We sincerely apologize for the inconvenience.
Our website allows 2 options to choose from:
- One-time purchase- Peak Hygiene Plan
With the Peak Hygiene Plan, you can take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment. Or if you wish to just complete a one-time purchase, that option is also available to you.
If you have any further questions, please feel free to contact us at ********************************.
Thank You,
********
MANSCAPED Team
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