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Business Profile

Internet Services

Instant Checkmate

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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Instant Checkmate has 5 locations, listed below.

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have been a paying customer to ********************** and the other company they own *********** for a few months. They both have an option to pay a fee for unlimited background checks, email and phone reports. I had No idea they are sitting their monitoring reports that their customers are pulling, until one night i was doing some research and ***********************************, kept sending me reports. I would delete them and she would send them again. Then she sent another one so I thought maybe she was trying to send a message, so I read it. It seemed like she was telling me where he was, I was out so I decided to drive over there. It was a fraud because it wasnt *****, but instead there were a couple of cars that she obviously had sent there, they followed me going pretty fast, then I was able to lose them briefly until I had to stop for gas. At this point a dark car with dark tinted windows came driving over to where I was pumping gas. I could not see inside bc the windows were so dark, but I definitely got the impression the driver wanted to intimidate me. He was driving some sort of coupe maybe a ****** or ****** I called ***** that night and told him what she was doing. Also she is partners with telecom and which she and all of her friends were calling my phone anywhere from ***** times per day. I have had my number changed because of this. Then she started having them call my work. Now they have locked both of my accounts with Instant Checkmate and *********** based on the fact that she doesnt like me. I would like a full refund of the monthly unlimited fee that have been paid to Instanr Checkmate and *********** since they own both companys and they have both accounts looked. It says Unlimited so they are doing this as harassment tactics. Also they are violating the ******* Telecommunications Act which I just filed those complaints and hired a lawyer to *** them. I am Requesting they either unlock my accounts ASAP or issue a refund for the fees.

      Business Response

      Date: 08/16/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *********************, ID ********. 

      Instant Checkmate is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. As such, from time to time our system automatically flags accounts with suspicious or unusual use. Our system automatically flags these memberships for review and we put extra precautions in place, such as locking an account to help keep our customers safe.

      Our records do not indicate that ****************** Instant Checkmate account was ever locked or disabled. We ask ************** to contact ***********'s customer support in order to resolve her issue.

      We have refunded Ms. ****** account back to the payment option used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant checkmate has y personal infomration on it's blog given my name phone number and address... I've requested several different times to have my infoomration taaken down an nothing has ever happened. I've called over and over and to reslove.

      Business Response

      Date: 08/05/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from ***************************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      Per our records, your background report was already removed as of August 3, 2022. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:07/30/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has my private personal information available for any and everybody. This was done without my person and I demand the company remove my information. I do not wish to interact with an unknown website and want the business to delete ALL of my informant ssap.

      Business Response

      Date: 08/02/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *************************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ******************.The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 08/02/2022



      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      *************************


       

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company put a *** offender at my address who never lived here. We sent several emails to get problem corrected and they just keep giving us excuses or things to fill out that don't pertain to this issue. Every email sent back to us you can tell they arnt reading what's happening. I called them and they told me nothing they could do call the police...they WILL NOT remove this individual from our address. They literally have a *** offender at our address who doesn't live here not ever has. This is a lawsuit waiting to happen and my family is in danger over this and they don't care. Its there fault they mixed up addresses.

      Business Response

      Date: 08/08/2022

      Dear *****,

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is selling my personal information without my permission; my numerous attempts to have them remove my information from their website have been futile; and I believe their website is contributing to identity theft and harassment.

      Business Response

      Date: 07/13/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from Raeion ******, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      After further review, I was unable to locate ******************** records on our site based on the information provided.

      If **************** is seeing her information on our website, we will need her to provide us with the exact information as it appears on the website. We ask that **************** please provide a screenshot and the *** of the page she is able to view.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:07/09/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant checkmate is making my information public which is visible through a simple internet search, my physical address and current phone number. When I try to opt out my email takes longer than expected to do so. The site claime that it is easy to opt out but that claim is false.

      Business Response

      Date: 07/13/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. We provide multiple ways to opt out including accessing our opt out page directly on our web site, contacting our customer service department at ************, or emailing our support team at *********************************. 

      We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.


      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 07/13/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a recent ****** search of my name about a week ago, Im now finding many websites have managed to post my information, some all out on ****** results such as age, address and phone number. I personally dont see how this is legal without contacting and asking a persons permission to post these things. Im realizing as well that if you asked to be removed or use the opt out option that later when you go back and search to make sure youre no longer listed that these websites host sponsored advertising with a person listed on those as well as if its almost as if these shady companies are all the same but with a different name or something because they certainly do have several sponsored listing that they advertise for one another. Some Ive contacted and they remove almost immediately with great customer service and an actual real person or phone call that gets things done immediately and others its like an automated robot reply with the same copy paste reply over and over which hoes absolutely nowhere. These companies have no problem listing a person without asking first so how about no problem removing us if we are having trouble removing ourselves and going the extra mile of not just removing us but making sure we are no longer listed as a sponsored listing which almost defeats the purpose of asking to be removed in the first place. I noticed InstantCheckMate that the opt out option is conveniently broken? Not working on my end over here. Please remove all of my listings immediately and all of my listings on sponsor websites as well that you obviously are doing business with. Thank you!

      Business Response

      Date: 07/13/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *************************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Additionally, we thank **************** for bringing to our attention any technical issues experienced with our opt out link. We have our team checking on this and hope to have all issues resolved shortly.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:07/06/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is posted my personal information such as address, City, state, phone numbers, emails. And some of them are not even correct. Posting my personal information on the internet like they have has made me vulnerable to Identity Theft as people can steal my identity and also could possibly show up and do me bodily harm. I am asking the BBB to step in and have them to remove my personal information asap!

      Business Response

      Date: 07/06/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have confirmed *************************** report has been previously removed. The removal process takes between 24 - 48 hours to be completely removed from our website. 

      Additionally, as a courtesy, we have also submitted a ****** removal request to ensure that any Instant Checkmate links containing *************************** information are removed from the ****** search results. Since this process is handled by ******, no influence on how long it will take ****** to update the page and/or remove the link.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.


      Sincerely,
      Instant Checkmate Support


    • Initial Complaint

      Date:07/05/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant checkmate refuses to remove my personal/private information from their website.

      Business Response

      Date: 07/06/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from *******************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *******************.The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 07/06/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

       

      You guys are awesome and I love the quick response. Have a great day!



      Regards,

      *******************

       


    • Initial Complaint

      Date:07/02/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instant Checkmate has obtained information regarding myself and relatives that I deem private. I want ALL of my information revmoved from their website as well as any ****** or bing links that reflect my personal information as well. This was not authorized.

      Business Response

      Date: 07/06/2022

      Dear *******************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We are unable to locate a report under *************************** information.  In order to meet ******** Alis expectations, we request all applicable information listed below:
      1. First Name, Last Name
      2. Date Of Birth/Age
      3. City, State, Zip Code
      4. Possible Relatives
      5. Additional Locations

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.

      Sincerely,
      Instant Checkmate Support

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