Complaints

This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lawn Love Lawn Care has 13 locations, listed below.

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  Lawn Love Lawn Care

  402 W Broadway Ste 442 San Diego, CA 92101-3542

  
• 

  Lawn Love Lawn Care

  401 N Tryon St # 42 Charlotte, NC 28202-2196

• 

  Lawn Love Lawn Care

  506 2nd Ave Ste 1400B Seattle, WA 98104-2343

• 

  Lawn Love Lawn Care of Fort Worth

  4500 Mercantile Plaza Dr # 300B Fort Worth, TX 76137-4225

• 

  Lawn Love Lawn Care

  50 Fountain Plz Ste 1400B Buffalo, NY 14202-2215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a lawn cut and the provider was supposed to show up on Monday. They didnt show and then rescheduled for Tuesday. Also didnt show and rescheduled for Wednesday. I contacted customer service at almost 7pm on Wednesday to say that they still did not show up to cut the lawn and therefore I want to cancel. The customer service agent said she wont cancel and I had to pay a $15 cancellation fee after three days of the service provider not showing up. Shouldnt have been charged. Total scam and I expect a refund of the $15 cancellation fee based on principal.

  

  Business Response

  Date: 06/15/2025

  Hi *****,
  
  My  name is Cess and I've been trying to reach out, however, I wasn't able to get connected with you. 
  
  To start, Id appreciate it if you could share a bit more about what happened. If its easier, Im happy to give you a quick calljust let me know a good time. Or, if you prefer, we can continue the conversation right here via email.
  
  My goal is to find a solution and hopefully restore your confidence in our service. Thanks again for your timeIm looking forward to hearing from you.
  
  Warm regards,
  Cess

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired veteran of the **************************. I have a 100% rating. I'm unable to mow my lawn, and I found lawn love. I was excited at the ease of the app. However, I cancelled a serviced mowing May 17, 2025 through the app choosing to skip to the next service. To my shock the mower came and started mowing despite the service being cancelled. I'm a **** survivor and single so I did not confront this man. Why should I? I thought, he's not getting paid. Then on the 20th I saw he processed payment for the service. I immediately cancelled him as my lawn love provider. I contacted lawn love and explained what happened. They informed me the app did not communicate the cancellation to their database, and that because I terminated the lawn care provider I was bound by a three mow minimum policy. I explained, I would not have terminated him if he has not show up. They dismissed me. Treated me as if I was lying. Then told me that on the same day I terminated him I gave him a five star review, which is preposterous. Only infuriating me. They denied my refund. Losing my service for the next 30 years, which is over ***** with a minimum once a month mow, all over calling me a liar, and refusing to be accountable. If the app glitches, they don't take responsibility. If you cancel all services, no effort is made to contact you as to why. When you explain why, they take zero accountability. Lawn love has bad business ethics, and a lack of foresight! As a veteran, I'll never recommend them. They called me a liar, and dismissed me. Honesty is everything. -******* *****

  

  Business Response

  Date: 06/09/2025

  Hi Madison,
  
  As we discussed, your lawn mowing service has been reactivated and will now resume on a bi-weekly basis at $81.29 per mow ($72.45 + $2.99 T&S Fee + $5.85 Tax), starting Tuesday, June 3, 2025 Wednesday, June 4, 2025.

  We've also credited your account $83.70, which you can view on the Billing page in your Lawn Love account.

  A new pro is being assigned to your property. Once they accept the job, you'll receive an email notification with their details.
  
  I'm glad I was able to assist, and I hope everything is now resolved. Please feel free to reach out if you need anything else!
  
  Warm regards,
  Cess

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27 I called Lawn Love support line to cancel my service due to the cost. They are telling me they will not cancel my service until I have completed services 3 times. They stated that was in their contract. I never signed a contract. When a person calls a business and wants something cancelled, it should be cancelled. They are doing fraud activities and charging my card for services I no longer want. The next service date is 6/7 and I have called ahead of time to cancel the service out and they will not do it.

  

  Business Response

  Date: 06/27/2025

  Hi Halston,
  
  I spoke with LawnLove and they agreed to add 1 free mow on your account. Should you want to accept it, I will let them know so your next service will be for free. 
  
  Looking forward to your response. 
  
  Thank you!

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Love was very good at first but has performed unsatisfactorily within the last three services. Lawn Love has destroyed portions of my lawn throughout the acreage and Lawn Lawn has cost me to repair damages sustained from your alleged Pro. I have requested for the pro to finish the services but Lawn Love has not enforced or held their contracted staff accountable. I have tried to communicate with Lawn Love through email and telephone. Each time there has been a delay and no resolve or resolution to the matter. Lawn Love has charged me for each pro without looking into the matter professionally and proficiently. The investigation(s) are clearly on the staffed contractors side because - photos are supposedly the end goal for the company. Lawn Love has allowed their pro/contractor take my funds and I as a result, I will not be scammed any further. The company should vet their contractors for I had previously arrested the last contractor. They should not be allowed on the customers property without have proper identification, equipment and mostly; the knowledge to do the job. I am very dissatisfied and disappointed by Lawn Love. This email is for the Lawn Loves egregious acts of allowing their contractors to violate their customers and the law.

  

  Business Response

  Date: 06/25/2025

  Hi Sharon,
  
  Just to give you an update, a refund of $111 has now been processed. You should receive the funds back to your card within 5-7 business days. 
  
  Should you have any questions or concerns, feel free to contact me. :)
  
  Regards, 
  Cess

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was working with, Love Lawn pro sent ****** ****** out to my home will when it was time for him to come out do job.....he just drop job no call, email,text no show reach out to him try find out what time he would be coming out unbelievable his number is ************.... He shouldn't be allowed to work in the ************* or in the ******* area due to his demeanor in his work performance...am asking Love Lawn take care of this issue and my Lawn seen trust this matter with thim and they sent him out to my home

  

  Business Response

  Date: 06/27/2025

  Hi Mary, 

  Ive been trying to reach out to you to make things right and hoping to hear back from you. I tried calling and sending you an email, however, I didn't get any response. 

  Hoping to work with you in this matter. 

  Sincerely,

  Cess

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Long love about cutting my grass. They sent a email saying someone will contact me to get some information. No one contacted me someone came-out cut my grass that was 6 inches and they dug hug holes and all my grass ruined because they cut the grass after three days raining. My building had just been painted white a week before and they had the grass from their blower or no attachment to stop it from flyingall over my white property. Its stained the side of my walls my front door and the front white underneath the window that everybody can walk up see it is destroyed with stains. I sent them pictures. I talked to Over four managers I sent videos and they choose to only tell me theyregiving me $15 and I need to pay a bill. No They need to come fix the problem and I do not need to pay a bill because I have to clean up their mess.

  

  Business Response

  Date: 06/22/2025

  Hi Tanya, 

  Thank you for your message. I’m sorry to hear that you’re unhappy with the work that was done, and I want to assure you that we take your concerns seriously.

  I understand you’re frustrated, and I apologize for any issues that may have occurred during the job — including the condition of your property afterward. It’s never our intention to leave a customer dissatisfied, and we would like the opportunity to address and resolve the matter.

  Please let us know a convenient time to discuss this further, or if you prefer, you can send over any specific documentation or photos related to your concerns. We want to do what we can to make this right. Once I hear back from you, I will definitely contact LawnLove and see any possibilities we can offer to resolve this issue. Do you have anything specific in mind that you think will make your experience better?

  Thank you,

  Cess

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to get a $60 a month, biweekly lawn mowing service. I was charged $124.19 cents due to having long grass. Putting aside that it wasn't long when I signed up for the service -- it took them several days to schedule me, they were not transparent about a 100% increase in the cost. The mower guy didn't mention it nor was I notified at all. The REAL issue is that they only mowed my front yard and then left. They never mowed the backyard at all. So, I was effectively charged $124.19 for them to mow the front lawn. It took tremendous effort for me to cancel service with them. They stated "I was too new of a customer" and had my credit card on file. They also refused to show me photos that the employee supposedly took of my lawn mowed. I expect a full refund considering services were not rendered. It appears incredibly fraudulent and I urge anyone extreme caution before signing up for services with this company. Total nightmare.

  

  Business Response

  Date: 05/19/2025

  Hello ******,
  
  Thank you for taking the time to speak with me last week about your BBB complaint #******** I truly appreciated the opportunity to discuss your concerns directly.
  
  I understand how frustrating this situation has been, and I want to reiterate that weve done our best to address your issue promptly and thoroughly. If there are any updates or complications regarding the dispute you filed with your bank, please dont hesitate to email me directly. Ill be more than happy to assist however I can.
  
  Again, I appreciate you taking the time to communicate with us, and Im here to help if anything further comes up.
  
  Warm regards,
  ******, Lawn Love

  Customer Answer

  Date: 05/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested lawn care services almost 2 weeks ago. They kept canceling on me so I canceled the services requested a refund on 5/11/25. On 5/13 a landscaper showed up and damaged my screen door shattering the glass. I left messages and no one is calling me back.

  

  Business Response

  Date: 05/25/2025

  Dear *******,

  Thank you for your email.

  Weve been in touch previously, and wed like to confirm that a credit of $57.59 has already been issued for your lawn mowing service. Please allow ********************************************* your account.

  We sincerely appreciate you taking the time to share your feedback. Reviews like yours help us improve and continue to provide better service.

  Best regards,

  Cess

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Love has rescheduled my lawn mowing 5 or 6 times. Because of this I cant find anyone yo mow my lawn

  

  Business Response

  Date: 05/12/2025

  Hello ****,

  Thank you for the time you spent with me earlier about your Lawn Love experience. We are glad to hear that we're able to make things right for you.
  
  If you need further assistance, please don't hesitate to let us know. We are here to help.

  Thank you and have a wonderful day!

  All the best,
  ******, Lawn Love

  Customer Answer

  Date: 05/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to have my $25 initial discounted fee for grass cutting at my residence of ************************************************** for the past month!!LawnLove representatives located in the *********** have been unable to assist me with obtaining a Lawn Pro to complete my grass since the end of April!!I am demanding that LawnLove immediately locate an authorized LawnLove cut pro team to cut my lawn asap.I am demanding as well not to be charged the $25 for the first cut due to your Employees poor unprofessional customer service for the past month that I was subjected to over the phone !!!I am further demanding that my second cut be the $19 discounted fee to adequately resolve this service issue WITHOUT LITIGATION

  

  Business Response

  Date: 05/16/2025

  Hello ******,
  
  I hope this message finds you well.
  
  I'm reaching out regarding your Better Business Bureau (BBB) complaint (#********). First and foremost, I want to sincerely apologize for any inconvenience you've experienced.
  
  Ive attempted to connect with you via email and phone, but it appears Im currently unable to reach you. That said, I want you to know that were committed to making this right.
  
  As a step toward resolution, we've credited your account so your upcoming mow will be free of charge. If theres anything more we can do to address your concerns, please dont hesitate to reach outwere here to help and will do our best to make things right.
  
  Thank you again for your time.
  
  Warm regards,
  ******, Lawn Love