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Business Profile

Lawn Maintenance

Lawn Love Lawn Care

Headquarters

BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lawn Love Lawn Care has 13 locations, listed below.

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    Customer Complaints Summary

    • 187 total complaints in the last 3 years.
    • 67 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is fraudulenty using my business name to earn customers. Their website lists my company as a provider for them ( i am not). As well as a bogus description as well as misleading pricing information. I have never approved this and need it removed asap. I am the sole owner of luciris lawncare

      Business Response

      Date: 07/02/2024

      Hello ****,

      I'm reaching out about your BBB complaint #********. We apologize for the inconvenience.

      Our team is reviewing your concern and has escalated it to our Technical Team to remove your business information from our site. We will keep you updated.

      Thank you for your patience.

      Respectfully,
      ******, Lawn Love


    • Initial Complaint

      Date:06/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Lawn Love to have my backyard mowed on a monthly basis. I get a text message on 06/25/24 informing me my lawn was scheduled to be mowed which I thought was too early. I logged into my account and see where the company had changed my mow frequency from monthly to bi-weekly without informing me. I called the company and was informed they do not offer monthly which is a lie because while speaking with the rep, I informed her the website lets you select monthly! This is just wrong!

      Business Response

      Date: 07/01/2024

      Hello ********,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right.  We would highly appreciate it if you could respond to ****** email.

      Looking forward to hearing from you.

      Respectfully,
      ******, Lawn Love

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      App was never loaded.Never met ******.Quote was never received.Work was never authorized.No work was ever done on my property. I suspect some neighbor got a free lawn cutting and **** trimming.Cost is unknown to me at this time.

      Business Response

      Date: 07/01/2024

      Hello *****,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email as we aim to make things right.  We would highly appreciate it if you could respond to ****** email.

      Looking forward to hearing from you.

      Respectfully,
      ******, Lawn Love

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 4, 2024 Lawn love sent a mower to cut my lawn. He did partial work due to his equipment getting stolen. (He quit the job that day) Backyard was not done and half the front yard was done. The company apologized for inconvenience and gave a $15 credit. The agent stated they had to find another mower to complete the job and they did a few days later and scheduled it for June 17, 2024. Over that period of time my grass grew high and I reported that multiple times to the company, Lawn Love, and was told by multiple agents that I would NOT have to pay the extra fee for grass being over 9inches due to their agent quitting in the middle of the job. Today the new mower comes completes the yard and the company changes and states I will have to pay $200 for the 9inches of grass. They stated that the agents that told me I would not be liable was new and wrong! Supervisor agrees that I will have to pay. I told them it's not my fault that the first guy got his equipment stolen *** quit the company and you all waited to send someone out when I asked for sooner. It's not professional nor fair to me that I have to pay this extra ridiculous fee when I was cleared of it by other agents and it's not my fault.

      Business Response

      Date: 06/25/2024

      Hello *****,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right.  We would highly appreciate it if you could respond to ****** email.

      Looking forward to hearing from you.

      Respectfully,
      ******, Lawn Love

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This "lawn care" business is actually more of a ********** repository for contractors. I spoke to the company and explained exactly what I needed done. IThe initial quote I received sounded reasonable. I requested Mowing the lawn, cutting and shaping the shrubbery and removing all leaves/cuttings - clean out around the shrubbery. The only thing they did well was mow the lawn. The rest of the work was not done as asked and I could not get anyone on the phone to discuss the issue. Between text messages and emails I sent pictures of the work and they sent out another crew that basically moved the leaves into a pile. The initial quote for my request was approximately ******. I was char.ged ****** There is also a 3 mow minimum and if one doesn't watch their account - "quotes" become services that are not done well

      Business Response

      Date: 06/17/2024

      Hello ******,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** will continue to communicate with you regarding your concern.

      We appreciate your patience and cooperation.  Thank you!

      Looking forward to hearing from you.

      Respectfully,
      ******, Lawn Love


    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked Lawn Love to cut my lawn on May 28, 2024, they scheduled my lawn service for May 30 with a 48 hour window that included May 31, 2024.. They did not cut the lawn, I cancelled the lawn service first online, but I also called on May 31, 2024 telling them I do not wish to continue business with them because of their poor sevice. The woman on the line stated that she could not cancel the current service because it was on the same day. After repeatedly telling her I want my service discontinued, she said they had until 8 pm on May 31, 2024. I told her, that was only a few hours away, so that is understood. I emphatically stated, I DO NOT WANT YOUR SERVICE ANYMORE, CANCEL MY SERVICE NOW. CANCEL ANY SERVICE YOU HAVE ME DOWN FOR PAST TODAY MAY 31. She said OKAY I CANCELLED ALL OF THE OTHER SERVICES.On June 1, 2024 while I was away from home i received a message from a lawn company stated they were on the way to my house. I called Lawn Love again and after 30 minutes of having to berate the representative and telling her i was not paying for services I cancelled, she stated and sent an email stating that my lawn services were cancelled and I was not being charged for the June 1, 2024 lawn service.This morning June 6, 2024 I received a text message that states: "Lawn Love Reminder - Your upcoming Mow is scheduled for 06/08-06/10. Review and manage your service here: ************************. That leads you to their application to cancel services, which I did a week ago.

      Business Response

      Date: 06/10/2024

      Hello ****,

      I hope this email finds you well. I'm reaching out to address the Better Business Bureau (BBB) complaint you filed with us, #********. We want to start by apologizing for any inconvenience you've experienced.

      We've reviewed the situation and verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has confirmed that your Lawn Love account has been fully cancelled, and we will not send any further lawn care services to your property. Additionally, no further charges will be made on the account.

      We would appreciate it if you could let us know whether *****'s assistance and resolution have met your expectations. Your feedback is extremely important to us, and we're eager to hear if she has successfully resolved the matter to your satisfaction.

      Please let us know if there's anything else we can do to help. We look forward to hearing back from you.

      Best regards,
      ******
      Lawn Love

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       
      say they'll provide a service. They don't provide it. When you complain, they say they'll provide it later. When you try to cancel, they say you can't until the service they keep cancelling at the last minute is provided. I want no further contact with this company. I have received no service, so I expect no charges.

      Business Response

      Date: 06/04/2024

      Hello, ****!

      Warm regards,

      I'm reaching out to address your recent Better Business Bureau (BBB) complaint #********. We sincerely apologize for the unforeseen delays in your schedule. We recognize the frustration this may have caused, particularly given the expectations that were previously established.

      We acknowledge your preference not to receive further communication from our company, and we fully respect your decision. Please be assured that we have verified the complete cancellation of both your LawnStarter and Lawn Love accounts, and no charges are anticipated from these accounts.

      Once again, we extend our apologies for any inconvenience experienced. Should you require any additional assistance or have further inquiries, please do not hesitate to let us know.

      Thank you for your understanding.

      Respectfully,

      ******, Lawn Love

    • Initial Complaint

      Date:06/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We needed a lawn service because we moved and used them while the house was on the market. They came out 2 times to mow when we went to the house to finalize before the closing we found the lawn pro did not mow the back yard, of a .25 acre lot, either time they went out. The grass in the back was 12 inches long. LAWN LOVE will not resolve the issue. They offered a $30 credit ONLY IF, I resumed services on a house I no longer own. The lawn fee was over $50 per service, and the rep said we would be charged the Tall Grass fee in addition to the normal fees! They also said after 5 days you accept the job, and are falsely claming we gave a positive rating sight unseen.

      Business Response

      Date: 06/10/2024

      Hello ******,

      Warm greetings!
      I'm reaching out to address your Better Business Bureau (BBB) complaint #******** and extend our sincere apologies for any inconvenience caused.

      Upon thorough examination, we've verified that our Experience Specialist, *****, has already been in touch with you regarding your concerns. She has informed us that she processed a refund of $61.19 to the card on file. Kindly allow 7-10 business days for the refund to reflect in your account.

      We'd greatly appreciate it if you could let us know whether *****'s assistance and resolution have met your satisfaction. Your feedback is invaluable to us, and we're eager to hear if she has successfully resolved the matter to your expectations.

      Looking forward to your response.

      Best regards,
      ******, on behalf of Lawn

    • Initial Complaint

      Date:05/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my original service because they kept putting me off. Its on record that I never received services and canceled because of. I had a man come to my home a week later and chop off my grass to the point where its not recognizable even though Im my original service I asked my grass to be cut high because thats how I like. They left an entire mess. My front yard has never looked as bad as this man who trespassed. Never. On the website it isnt a way to speak to anyone yet alone answer pertinent questions. Below Ive submitted pics of the mess.

      Business Response

      Date: 05/31/2024

      Hello ******,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Incident Report Specialist ****, already reached out to you regarding your concern/complaint. **** sent you an email to further assist you with your claimed damage.  At the same time, our Experience Specialist ***** also sent you an email as we aim to make things right.  We would highly appreciate it if you could respond to our email.

      Looking forward to hearing from you.

      Respectfully,
      ******, LawnStarter

    • Initial Complaint

      Date:05/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

      Business Response

      Date: 05/27/2024

      Hello ******,

      Greetings!

      I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We apologize for the inconvenience. 

      Upon review, one of our Experience Specialists *****, already reached out to you regarding your concern/complaint. ***** sent you an email and left a Voicemail as we aim to make things right.  We would highly appreciate it if you could respond to ****** email.

      Looking forward to hearing from you.

      Respectfully,
      ******, Lawn Love

    Lawn Love Lawn Care is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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