We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Liquor

Youbooze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle of liquor from YouBooze in mid January of 2025. I waited and made several phone calls, and sent several emails inquiring about my order and when I might be delivered. I received very few responses and when I did receive a response it was just excuse after excuse about supplier issues. I finally asked for a refund of my payment and again I get the runaround being told about staffing issues, and that my refund will or is being processed, and still nothing. Then I get a text message on June 21st telling me that my order was processed on May 7th. A full month and a half ago. I was supplied a *** tracking number that was phoned. So again ********. Im writing this so no one else will fall into this tar pit. Youbooze is a sham company and if they are reading this, I warned you I would do this.

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Narrative: I pre-ordered an item on October 8, 2025. YouBooze notified me that shipment was expected before Christmas 2024. Product did not ship until January 24, 2025. After months of not receiving any updates on tracking or shipping, I asked to cancel my order and requested a full refund, which YouBooze acknowledged on March 24, 2025. I received a refund approved email on March 27, 2025. I reach out to YouBooze on April 6, April 27, May 13, June 6, and June 11, 2025, requesting information on my refund. I only received confirmation stating it is being ************** of transaction: October 8, 2024 Cost: $131.97 Business committed to me: Delivery of my pre-ordered product. When delivery did not occur, business acknowledged my refund request on March 24, 2025.Nature of dispute: Business has not refunded me or delivered the product ordered. **** both my money and product. Business fails to provide information other than we are processing it.Has the business tried to resolve the issue: Business has been processing my refund since March 27, 2025.

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from Youbooze on 5/23/25. According to *** they would have expected the delivery to occur on 6/4/25. I have had several correspondence with this company and they just keep saying that they will try to resolve this asap. Now I havent gotten any correspondence back. My order total was ****** and it was already deducted from my bank account. As of 6/16/25 I still havent received my order.

  • Initial Complaint

    Date:06/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Odered a bottle of tequila form company and they immediately processed my credit card. They never stated to bottle was not in stock and I have been waiting over two months with no shipping confirmation. I have reached out several times to company and finally got a response that stated they can not process a refund.

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered approx $650 worth of alcohol from YOU BOOZE in November of 2024. Order # *****. I never received my product. I've called dozens of times. Usually it goes to ****** voicemail but once in a while someone answers. I've been told many times that my product was "about to ship" out or that I'm getting a refund. Necer happens. This place is a total scam.

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 6th, 2024, an online order (#*****) was placed for the Buffalo Trace Bourbon Whiskey 6-Pack ($174.99), the Youbooze Shipping Protection ($6.99), and including a shipping cost ($19.99) totalling $201.97.On August 23rd, 2024 notification was sent that the shipment was on its way and delivery would be expected on August 29th, 2024.On September 23rd, I reached out to customer support. The *** tracking indicated that at that time, only the shipping label had been created. I did not hear back until October 12th, at which time they stated this was one of their best selling items and they were working to fulfill my order, which may take an additional 3-4 weeks.On January 3rd, 2025, I reached out again. The response came on January 7th, stating that the order would be shipped on the week of the 20th.On January 24th, I contacted customer support again, requesting a new tracking number, since the previous one was showing a cancelled order. They responded later that day, apologizing for the delay, and stating that I would receive the updated tracking information once my order shipped.On January 25th, I asked when I could expect the order, to which they responded on January 27th that it would be shipped as soon as they have the Buffalo Trace back in stock.On April 2nd, I requested a complete refund for the order, to which they notified me on April 3rd that they would submit my request to their accounting department for processing.I have not received a refund for my order.

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a case of wine which was never delivered and now I am getting the constant run around that we will handle the refund and 5 months later and 5 inquires I still have not gotten my wine or refund

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20th of 2025, I made a purchase of alcohol for a friends birthday. After nearly 5 months there was no activity regardless of the businesses 3-5 day shipping policy. I emailed them after nearly 5 months of patiently waiting in regards to a cancellation and refund. I was told that since a shipping label had been created (no order had been picked up by ***** at this time), that they could not issue a cancellation or a refund.Assuming by the number of other complaints that have went unresolved, I believe that this business is operating in fraudulent activity either knowingly or neglegently

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October, 2024 I placed an order with this company. One of the products arrived damaged (leaking), and I contacted them via email on 10/31/24. I was assured that a replacement would be sent, which satisfied me just fine. I've had numerous emails since with nothing but excuses, even after I asked to shift to a refund. For the past several weeks I've heard nothing from them at all.

  • Initial Complaint

    Date:05/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order some rum back in Jan. I reached out in March because I had not received a tracking number. All I have gotten since is run around. ( see attached screenshots of the emails) I have asked for a refund several times. I have filed a dispute with ****** and because they would not respond to the complaint the case was closed.

Youbooze is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.