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Business Profile

Liquor

Youbooze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in Sept 2024 with the business and never received my order. I reached out multiple times in correspondence and was kept being told I would receive the order which I still have not. I requested a refund and still have not not received my money either.

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in October of 2024. I have still not received the item ordered. I have emailed them a few times requesting a refund or my item to be sent. I keep getting a reply that they are looking into the matter and to be patient. I have called and requested a refund. I was told that I would receive my refund by April 18, 2025. I have not received the refund to this day. I tried calling again this morning. The call went to the voicemail of a man not the company. I believe ************************** might be a scam

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase with delivery day 12/24/2024, didn't arrive. Sent communication, called the company, was promised in January. As of 5/2/2025, have not received items. I am getting generic replies when making inquiries. I wanted to get a refund, however the payment went through a third party and I would not get a full refund back as it was an installment plan with interest which is more than the original purchase.

  • Initial Complaint

    Date:04/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on February 1st. On February 24th, I contacted YouBooze by email asking about the status of my order. I never received a response so on March 11th, I sent an email canceling my order. The only reply I received was an automated email telling me they were checking into my request. I have sent numerous emails and have even called, but no one has ever gotten back to me. I am so tired of the automated responses. I just want a refund on the order I never received.

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24th, I ordered a bottle of whiskey to be sent to my stepmother as a birthday gift. After such, I sent 3 emails asking when it was to be shipped. On April 2nd, they emailed that they did not have it in stock and it would most likely take another two weeks before they would have it again. Mind you, my **** was charged on the date I ordered it, with them knowing they did not even have the item. After they told me about the added time, I requested a full refund on April 3rd. They said it would take 10 business days. It has been 12 business days and I have not yet received confirmation on a refund. That should have been done immediately after they realized they did not even have the item.

  • Initial Complaint

    Date:04/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a $500 bottle of scotch from ************************** and they never sent the scotch. They do not answer emails or phone calls.

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ***** was placed on March 11 with an estimated delivery date of March 20. On March ********************************************************** it had yet to ship. The same day I requested a full refund of $89.42. The company acknowledged the request and quoted 10 business days to receive the refund. I followed up on the refund March 27, April 5, April 7 and April 9. All the email will tell me is they apologize and are looking into it.

  • Initial Complaint

    Date:04/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    online transaction date of Dec. 10, 2025. Paid $110 which included the shipping costs. They were supposed to send three bottles of Patron XoCafe Liqueur. I have yet to receive the merchandise. I have followed up by email various times. Receive "canned" responses. Called on three occasions and left messages. All to voice mail, none ever returned.

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order October 24th 2024 and still havent received my order. I requested a refund in March 2025 and have yet to receive refund. I have made numerous calls and send numerous emails and have yet to get a response. Every time i call only goes to voice mail.

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this in December and it was supposed to ship in January and they kept telling me it was shipping then it was arriving late it never came. I started asking about it in January then they said it would be in February. I asked for a refund and since they were supposed to be refunding me. I tried to file with my bank, but since I use my debit card, I only had ************************************** that it was on backorder, but when I realized they were not going to provide me with the item or my money back, it was too late to geta refund from my bank. I have attached all the corresponding emails that have showed since January I have been trying to get them to refund my money or provide me with the item which they havent done either. Also, the tracking number they provided does not show anything has ever happened.

Youbooze is NOT a BBB Accredited Business.

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