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Business Profile

Liquor

Youbooze

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered merchandise-some themed for an upcoming (at the time) holiday. Nowhere on the site did it state items were out of stock. Company sent a notice stating some of my order would be shipped "soon-" but then I tracked, over a week later, and it was just "label created." Contact with the company has been useless, and my emails are now being completely ignored.

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Offered pre-order for an item in August for delivery in September/ October. Item never delivered and they have no clue when it will be available and are not offering a resolution.

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered alcohol/3-3liter boxes of wine and **** liter bottle Platinum 7X vodka Thursday 10-5-23 from ********* **********************************************************************. It is Mon 10-9-23 and has not been delivered. I would like to receive this merchandise asap. ************************* ********************************* phone ************ Thank You,*************************

  • Initial Complaint

    Date:09/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bottle of ******** Owl Bourbon, on September 15, 2023 as a birthday gift for my son. Paid for 3-Day Express shipping. Charged $503 for the bourbon and shipping. Full cost processed on my **************** the day of the purchase. On September 21, 2023 I checked with my son and he informed he had not received the bourbon. I checked the tracking number and found that the item was never shipped. I followed up with YouBooz multiple times. They either told me the order had been fulfilled or that they had not received it in their warehouse. I made several attempts to determine when and if the bourbon could or would be dlievered and they never responded. When I asked for a refund, they told me it was their company policy to not provide refunds, but they offered a gift card. There was no mention of a "no refund" policy in the check-out process. The fact is they took $503 from me for a product they could not deliver, did not deliver, and now they are refusing refund my money.

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 3 weeks ago and the tracking number provided still says ready for pick up. My 6 various messages via the online form, emails and phone calls to You Booze still 100% being ignored despite being promised last week by one person that I would be called back right away. Card has been charged and I was given a fraudulent *** tracking number.

  • Initial Complaint

    Date:08/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged money and never delivered promised goods.

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received order and they don't respond to email or phone calls. This is a fraudulent business and there seems to be multiple people on BBB that have complained about the same thing. Total of two orders totaling $1428.66.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order 2 weeks ago and never received email confirmation with order number or tracking info although credit card was charged ($427.xx). Tried calling multiple times, no one answers. Left voicemails, sent inquiry via their website (no email was posted), tried their online chat support. Never received any call back or any email response or any response from chat. Fraudulent business practice and inexistent customer service.

  • Initial Complaint

    Date:07/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been taking orders for alcohol online and getting paid while not delivering through with any of the orders. And the response you get back from the company only through email is that there is no refund policy and pretty much ignore any other responses from you I placed an order a month ago and still have not been delivered anything I have paid for this company needs to be s*** down and not to be allowed to steal peoples money

  • Initial Complaint

    Date:06/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction - June 9, 2023 Total Amount charged - ****** *************** and found 1.75L for ***** - bait and switch tactics Emailed and they refused ti cancel the order. I would like them to either honor the 1.75L for the price or cancel and refund my order. No one answers my call now.

Youbooze is NOT a BBB Accredited Business.

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