We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lock Manufacturers

Hodge Products Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

Complaints

This profile includes complaints for Hodge Products Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hodge Products Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered locks for school PE program, spent over $6000 and they never sent product and are not refunding me my money. Locks have have been on back order for over a year. I have now been told for 6 months they will refund my money, but are not doing it. I have made endless phone calls and e-mails and nothing is happening. It has now been 18 months

    • Initial Complaint

      Date:05/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2024, I placed an online order for two keyed-alike locks from Hodge Products dba BuildALock. The order number was ********, payment of $44.97 delivered price by credit card, no delivery date given. On July 31 a charge of $44.97 by The Lock People appeared on my credit card account. To avoid confusion, Hodge Products, BuildALock, and The Lock People appear to be one-and-the-same company (same address and phone). On November 20, 2024, after several previous called to get delivery status, I called to get status. The order number had been changed to *******. I was told that delivery would be in 2-3 weeks. Over the next months I have called numerous times for delivery status and been given dates months out. Finally, on May 1, 2025, I called and cancelled the order. I was told that I would be receiving an email confirmation of cancellation and a refund of the charge to my credit card. As before, there has been no email message or refund. This is fraud. I want my money back!

    • Initial Complaint

      Date:04/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was placed on March 7, 2025. I contacted the business 2 weeks later via phone and they stated the order would be delivered in the middle of April. I have sent multiple email inquiries and left a couple of voicemails with no return on when these would be provided. I looked up the reviews and ALL reviews state the same thing. I have a colleague that also placed an order with these people but because she has since left the company I can't confirm what happened but I have a feeling these were just never sent like my order.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 14th 2024, I ordered a custom set of masterlocks from the Hodge Products company and they charged the credit card that day ($1108.73). Being a custom set where all 45 locks are keyed the same, they said it would take 6-8 weeks for product to ship. 8 weeks goes by and I receive no notification about shipment, so I contact the company to see what the problem is, they state some internal backlogs and that it would be an additional 6-8 weeks before my product is ready. Time keeps rolling on and I still have no product, I contacted the company again in March and was told I would have my product by mid April, which turned out to be another lie.

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order on 3/4/24 for 50 locks. I never received the locks. On 3/4/25 I called and cancelled the order. I received an email telling me my order was cancelled and I would receive a refund in 7-10 business days. It has been 27 business days and I have not received a refund. I responded to the email that was sent to me and haven't heard anything back.

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed two online orders the first one on 10/17/24 in the amount of $89.61, order # HP2677 and the second order on 01/21/25 in the amount of $89.61, order # HP2766. They were supposed to ship in 8-10 weeks it has not been 6 months since our first order was placed and Hodge Products cannot provide a ship date for the material. They provided a customer service phone # of ************ but I have left four voicemails and nobody has returned my phone call or my request to be refunded.

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Jilmar/Hodge Sales Team,No credit has been applied for either of the orders listed below. It has now been over a monthand in one case, over six monthssince I first requested credit acknowledgments. This delay is far beyond the original 3-5 day timeframe you provided and is simply unacceptable.If you are unable to process the credit yourself, please escalate this request immediately to someone within Hodge Product who can resolve it as soon as possible.Kindly provide transaction credit acknowledgment receipts for both canceled orders:Order #M19302 (placed on 11/3/2023) Need proof of credit return.Order #******* (placed on 11/19/2024) Need proof of credit return.Please confirm receipt of this email and provide an update on the status of these credits at your earliest **************** regards,

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a volunteer Treasurer for a remote location HOA. We decided to change our gate locks last summer. I placed an order for 6 locks and 400 keys on August 26 of 2024. The charged my credit card and told me it would take 6-8 weeks. It has now been 8 months! Every time I contact them they tell me it is going to be another months. Last email I got on 4/1/2025 claims the delay is due to changes in their office. I don't thinks this is acceptable business practice. How had can it be to make 6 locks and 400 identical keys?

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for $279.42 on July 1st of 2024 and it never shipped. When I inquired about it I was told it would ship in October or November. Oct/Nov came and went and still nothing. I requested cancellation of the order in December and was told it would be refunded. The refund never came so I asked about again in 30 days. They again said it would be refunded and still nothing. This was in December and now it's almost the end of March and they have still not refunded my $279.42. IF they answer emails it takes over a month and they usually don't answer. I have to call and they seem to just tell me what they think I want to hear with no action taken.

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our school district ordered PE locks from Hodge Products in September 19 2024. The product never arrived.The order continually showed 'shipping in process' but the items never shipped. Multiple phone ************** went unanswered. Eventually we found a number a human would answer & were promised both in writing and verbally the order would be cancelled and a full refund would be issued. When that refund date came & went with no credit card refund, there was another date given of March 18th 2025 for a refund. There has been no refund processed by this business. Every time they promise a date to ship or refund, it passes & they move the goal post and buy more time. I nearly 7 months to receive the items or a full refund is more than adequate.

    Hodge Products Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.