Complaints

This profile includes complaints for Hodge Products Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hodge Products Inc

  7365 Mission Gorge Rd Ste F San Diego, CA 92120-1274

• 

  Hodge Products Inc

  PO Box 1326 El Cajon, CA 92022-1326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order with Hodge on 1/10/24. They required a prepayment of $1,800 which we paid. They promised delivery in 5-7 weeks. As of 12/4/24 we have not received any materials that were ordered. We requested a refund weeks ago and we have been strung along. They told us to start another new order to cancel the other one out before getting a refund, we said we wanted a refund before paying for another. It's been over a month and we still haven't received our refund. The communication with them is poor at best. They're a scam company.

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for a combination lock for my middle schooler on 8/22/2024. By September I hadn't recieved anything. Emailed the company and was told there's 8-10 week lead time on orders. Understood. By mid October I still hadn't recieved anything. Emailed the company again. Was told lead time surpassed their expectation and it was now looking like my item would ship and arrive mid November. November has come and gone and I still have no combination lock for my son.

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our nonprofit organization, *************************, formerly known as *******************************, got in contact with Hodge Products Inc, to purchase 308 combination trigger gun locks and 48 cable gun locks totaling ******** including shipping costs. We received an invoice on February 27, 2024. Our check that was sent to Hodge Products Inc, was cashed in on March 21, 2024. I received a confirmation email on March 20, 2024, from a sales associate saying our check was received and our order would be shipped and delivered in 4-6 weeks. I checked in on April 23, 2024 and was told that the order was delayed and was now placed on an expediting list with Master Lock and now was expected to be shipped and delivered "mid-late May." This continued to occur several times, checking in May 28, 2024-was told it will arrive "late early-mid July" claiming it should not go past July. Again checking in July 30, 2024-was told estimated ship date is "by the end of August". At this point, the program we were hoping to use the gun locks for was starting in September and I spoke with a representative on the phone and they explained that they did not have the Master Lock products that they sold to us and were waiting for their arrival. I requested a cancelation and a refund for our order and had to call multiple times during the first week of August to finally receive an email confirmation of the cancellation on August 13, 2024 claiming the refund process should take 2-3 business days and a check will be issued back to us. It has been 6 weeks and we have not received a refund of the $******** that was paid. I called and spoke to an associate and they did not have an update on the refund and I was told I will receive an email soon with more information, which I have been told before and not received anything. It does not appear as though Hodge Products, **** has tried to resolve the problem.

  Business Response

  Date: 09/25/2024

  Dear ****** **********,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the delays and any inconvenience this has caused your organization. We understand how important timely delivery is, especially for a nonprofit like **************************

  
  We have processed your refund, and the check for $5,531.48 has been sent out today. You should receive it soon. If you have any questions or need further assistance, please don't hesitate to contact us directly.

  
  We deeply value your business and appreciate your patience during this process.

  
  Thank you for your understanding.

  
  Sincerely,

  Hodge Products Inc. Team

• Initial Complaint

  Date:08/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to get refunded for an order for 200 master locks item # **** placed back on February 14th paid in full through wire transfer $4,052 to the *********** account. Order was confirmed Feb 21 and had a lead time of 4-6 weeks from order which would put us first week of April. Vendor was contacted on April 6th regarding shipping with a vendor responding on April 10th that the order would indeed ship April 22nd. Since the order had not shipped as of August 1st. The excusse as follows: "The backlog is our own, not our manufacturers. We lost sight of many orders and unless people inquire about them, we arent aware they are still unfilled. " then with this response .. " I am told it is expected to ship by the end of August but I wouldnt be surprised if it prolonged to September. I am sorry." I asked for a full refund since the locks were needed urgently. A check was supposed to be put in the mail as per confirmation August 13th from Hodge ****************** I am not sure when the check will be mailed but I will send you tracking when it becomes available." I have to add that numerous calls were made by me to the listed telephone # that went to a recording and no live person. Finally got a person named **** who said he would investigate and look into the problem. No result from that conversation either. So it's very obvious that this establishment looks like they are filling Master Lock orders but they are not as I called Master Lock and they confirmed the locks were in stock and available to ship. So upon further investigation I see that Hodge has a long history of taking peoples money and not fulfilling their orders. I will continue to post through social media and through better business establishments until I receive a full refund owed from Hodge.

  Business Response

  Date: 08/21/2024

  Hi ******,

  I'm sorry to hear about the ongoing delays and miscommunication regarding your ship date on your February order.

  We understand your frustration and want to make things right.

  To resolve this issue, we have cancelled your order and are in the process of refunding your order. 

  Our customer service will be in contact regarding next steps towards the refund process.

  We appreciate your patience and understanding. 

  Customer Answer

  Date: 09/05/2024

  Greetings,

  
  

  Please reopen this case. The vendor contacted me on August 21st and said they are waiting for a signature on the check and it will soon be mailed out.

  
  

  It's September 4th and I have neither received the refund check nor have I heard anything from them. 

  
  

  I have attached my correspondence with them. 

  
  

  Thank you for your time and consideration. 

  Business Response

  Date: 09/06/2024

  Dear ******,
  

  Thank you for bringing the delay in your refund to our attention. We sincerely apologize for any inconvenience caused by the delay.

  We understand your frustration, and we want to assure you that we're committed to resolving this issue as quickly as possible.

  We issued a refund check on 9/5/24 and it was sent via next-day air shipping. You should receive it within few business days.
  
  If you haven't received it by next week, please don't hesitate to contact us directly via ********************************* We're here to assist you in any way we can.
  
  Thank you for your patience and understanding.
  
  - Hodge Products Inc. Team

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of order was January 11, 2024. We've reached out to the company multiple times because we never received the items ordered. Everytime we speak with someone, we are given a different delivery date. We have tried to get a refund but have been unsuccessful in that too.

  Business Response

  Date: 08/19/2024

  Hi *********,

  We sincerely apologize for the miscommunication regarding the ship date of your order. We understand how frustrating this situation has been and are truly sorry for any inconvenience it has caused.

  
  We are currently processing your refund request and will ensure that you are promptly notified once it has been completed. The head of our customer service will be in contact through email to aid in processing your refund. If you have any further questions or concerns, please don't hesitate to reach out to us.

  
  Thank you for your understanding and for giving us the opportunity to make this right.

  - The Lock People Team

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. While it was not a misscomunication on the ship date, which is evident based on the many negative reviews on their ******** page, I am glad for the resolution. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered an item in April of 2024, we have been getting the run around on delivery for months. We have been promised several times the item would ship and then it never does. When we try to inquire on the shipment we get ignored

  Business Response

  Date: 08/07/2024

  Dear ******,

  
  We sincerely apologize for the ongoing delays and frustrations you've experienced with your order placed in April 2024. We understand the inconvenience and frustration this has caused, and we want to assure you that we are committed to resolving your issue promptly.

  
  The head of our ***************** ****** will be reaching out to you directly today to discuss the matter in detail and provide you with a clear timeline for delivery.

  
  We value your business and appreciate your patience as we work diligently to rectify this situation.

  - The Lock People Team

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered locks on Dec 12, 2023. They charged my credit card immediately. I have yet to recieve my order. They refuse to refund or send the product ordered!

  Business Response

  Date: 06/25/2024

  *****,
  
  We appreciate you reaching out to us. 
  
  We are sorry to hear about the miscommunication regarding your order, we have gone ahead and refunded it to your card. This refund should have been reflected on 5/28/24. 
  
  Thank you for your patience and understanding. 

• Initial Complaint

  Date:05/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased from this vendor before, but something has gone wrong with my most recent order and it has not shipped and I have not received any shipping notice. All emails are getting bounced back, you cannot get a hold of anyone via phone, and their website now has a certificate error. It seems they've gone through some sort of transition...

  Business Response

  Date: 05/24/2024

  Hello Worth Norton, 
  
  
  Thank you for reaching out.
  
  
  We're truly sorry for the delays and communication issues with your order. We strive for timely and transparent service, and we fell short. 
  
  
  We're actively improving our customer service team, which has temporarily affected our response times. These changes will benefit our communication and service soon.
  
  
  Ive located your order and your locks will be shipping out today. Your ***** Tracking number is 275097582526. 
  
  
  Thank you for your patience and understanding. We appreciate your business and are committed to making this right for you

  Customer Answer

  Date: 05/28/2024

  
  Better Business Bureau:
  
  Several more failed email attempts were made and unanswered.  They say they are improving the customer service, but it is only if you make a stink.  Then they sent me what looks like 20-year-old boxes that were taped and retaped suggesting that they were product returns.  I'm only accepting this response as it is no longer worth my time.  You may close this complaint.
  
  Regards,
  
  Worth Norton
  
   
  

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/12/23 for Master Locks. I have sent numerous follow up emails and have called multiple times to check the status. Every time I call or email, they explain how their system had issues so they have a backlog, but now they're catching up. They always promise me the locks will be shipped in a few weeks. As of today, 4/22/24, they have still not shipped, even though my order was supposed to be marked a high priority. The last time I called, aside from calling today with no answer, was on 3/29/24. They promised these would ship the beginning of April. I desperately needed these locks three months ago, but I need them NOW and they've already charged me for this purchase. I think I've been scammed. I've attached the phone calls I made. Unfortunately, I did not think to save the email correspondence. I was in touch with a few people over email, one of which I remember by the name of ******. I just want these to ship and be delivered to my home ASAP.

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with The Lock People (aka Hodge Products Inc) on 10/16/23. The order was for 12 Master Lock pad locks. The order number from the company is LP2133. The website stated that my order would ship within ***** business days. On 11/9/23 I had not yet received the locks, nor had I been given any communication as to why. I emailed customer service and was told there was a "delay" and that the estimated ship was 11/28. At some point in December, I still had not received the locks. I called and was told there was a manufacturing issue with Master Lock and the anticipated time for this to be resolved an my order to ship was "end of January". By February 27, 2024, still no locks. I emailed and was told there had been an "internal PO issue" that had been "resolved" and my order was to be ****ed "high priority" and ship in 2 weeks, so mid-March. On 4/11/2024 still not having received the order, I reached out again. Same excuse of the "internal PO issue" and that my order was "towards the top of the expediting list" and that it was "expected to ship by the end of the month".This issue is quickly approaching the 6 month **** of me not receiving a product that has been paid in full for. The excuses are recycled at this point and the "expected date" gets punted a bit further each time. This feels like a scam and that I will never get these locks.Desired resolution would be to actually get the product I paid for and a partial refund of the purchase price for my troubles. Not a credit to our account as I do not plan on being a returning customer.