Business Profile
Marketing Software
Housecall ProThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.28/5 stars
Average of 74 Customer Reviews
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Review fromMark C
Date: 08/14/2024
1 starMark C
Date: 08/14/2024
Their product is low cost, but their customer support is nonexistent.Housecall Pro
Date: 08/16/2024
Hi ****, Thank you for your review. Sorry for the interaction or interactions with customer service. I was able to pull up your account, to see some interactions with our customer service team and our onboarding team. Definitely want to give you a call and touch base. . I will give you a call to see how I can assist here. Look forward to speaking with you! Hope to hear from you soon.Review fromBrooke O
Date: 07/23/2024
1 starBrooke O
Date: 07/23/2024
I canceled my membership 4 months ago in March. Last week, July 12th is received a mysterious charge for $169. Everywhere Ive ever worked, holding onto credit card information and charging a customers card without their consent would be considered illegal. This is illegal. Ive called many times but they keep giving me the run-around. One employee even pretended she couldnt hear me and hung up the phone.Housecall Pro
Date: 07/25/2024
Hi ******. Thank you for your review, sorry for your issue. Usually I can pull accounts with the information given, having a little trouble here. Concerned with the things mentioned in the review can you send me an email at ************************************** with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!Review fromDavid C
Date: 07/23/2024
5 starsDavid C
Date: 07/23/2024
I love house call pro the program is easy to use for my ************** Scheduling, payments, and keeping track of the profit margin and a huge help! There customer service is awesome and recommend HCP to all my people!Housecall Pro
Date: 07/25/2024
Hi *****. First we wanted to say thank you for your review! We are so happy to hear that you are enjoying Housecall Pro. We love to hear that its ease of use with employees, scheduling, payments and keeping things on track is beneficial for you. We are happy to hear that you recommend us and that our customer service team is helpful for you! If you have any other feedback, feel free to reach out to *************************************** Have a great day!Review fromConnie M
Date: 07/17/2024
1 starConnie M
Date: 07/17/2024
Let me explain how housecall pro works. If you have any technical issues, they completely shut you down in a way that you are unable to efficiently resolve any technical issues. The customer support number only helps you use the software, but there is no phone help for technical issues. Instead, you will be directed to a chat bubble on the website. There, a technician will text with you and open a ticket for your issue. Here's the kicker though, they are working with other pros, so your chat could take hours because you have to wait and wait for them to respond to you, BUT if you are busy with your customers and your technicians and other work related events, they will close the chat because they are not allowed to wait longer than minutes for a response from you even though they can keep you waiting for eternity. Once the chat is closed, you will have to start a new chat with a new technician thus making your technical issue even longer to resolve. I would say you would be better served to steer clear of this platform.Housecall Pro
Date: 07/25/2024
Hi ******. First we wanted to thank you for your review. We are sorry that you have had some technical issues with the software. We do have a technical support in place for these issues and a team above that incase it needs to be looked into further. This is to ensure that the issue is properly addressed and fixed. We are always looking to improve our Customer support, so I will be passing this information along. I was able to pull your account and some chats you had with us, I do see that there was one that it was along the instance mentioned above. We do have a protocol in chat, as most businesses do after an "inactive time" however the chats are always able to be re opened. We also do have avaiblity to book calls with the tech team, however we do ask that you try in chat because this helps our team gather screenshots, recordings and all other information in case this becomes something that needs escalated. I would be happy to reach out to help where I can, or get you to the team that can. We appreciate you for being with Housecall Pro and providing feedback. Our goal is to continue to get better, and service your business needs. I hope to chat with you soon!Review from
Date: 06/11/2024
2 starsDate: 06/11/2024
We have had Housecall Pro since 2019. We have tried to be patient with "fixes" they've made to perfectly good features that have caused issues for us. Their customer service is AWFUL. They will not call, even if we make REPEATED requests for them to do so. Instead, they insist we use their chat feature. That in and of itself wouldn't be an issue, if the notes were READ. Instead, we must answer questions that we answered in our initial requests for help. A clear indication that they aren't reading what we are wasting our time putting in. Every issue always becomes a stressful, HIGHLY irritating experience. The only reason we didn't give the software a one star is that--when they aren't making unnecessary changes that glitch the system--it's a decent software. It is, however, becoming less so.If you don't like the changes, they don't care. They don't care about their Customers. They don't want to interact with them, and changes aren't optional. You just have to deal with them.Housecall Pro
Date: 06/13/2024
Hello, ***** sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business. Relentless innovation is a core value of our company, we so we are evolving and changing and adding new, better features frequently. Want to apologize for the experience you had with customer service. Will give you a call, to see how we can assist here. We do care about our customers, and the experiences they have had. We do want to interact, we hear you! Hope to speak with you soon! Have a great day!Review fromRuslan G
Date: 05/22/2024
1 starRuslan G
Date: 05/22/2024
Spamming practice Calling our business no stop (3 times within 5 minutes from 3 different numbers) I never contacted them and never asked to contact us and they don't really careHousecall Pro
Date: 05/28/2024
Hello ****! Sorry about this issue. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over ****** pros in this way, so always looking to help as many as we can! If you could email me at ************************************** with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!Review fromJeff G
Date: 05/08/2024
1 starJeff G
Date: 05/08/2024
The worst customer service ever. We setup our accounts and had one call with them and that was the end of it. No help setting up the system, no calls from the franchise development team, and complete lack of anything. Way better systems out there than this that actually will help you get going and not just focus on taking your money!Housecall Pro
Date: 05/10/2024
Hi ****, Sorry for the experience, Was able to pull up your account I noticed that there were a few conversations and a couple demos with our team, but definitely would like to touch base about this, also noticed that you requested a cancellation that is being worked on right now as well. If you would like to dig into this and see what we can do here, please reach out to *************************************** Hope to hear from you soon. If we don't we respect your wishes to part ways, and to make the best decisions for your business.Review fromsandi h
Date: 05/07/2024
1 starsandi h
Date: 05/07/2024
house call pro beware don't use *** deposit if its over 10 thousand dollars they hold it for over a week I still have not received payment and I have called only to be passed around and then a promise of a call back instead i got an email letting me know it can take over 7 days more likely 11 to ***************************************************** a check when I ask house call pro to cancel it they said they are not in control of this I ask who is the processing company they use and they don't know I was told the processing company I have used for the last 10 years was not compatible with house call pro sounds like a monopoly with processing company and why doesn't anyone know who it is or how to contact them I am taking the *** payment off my account its ridiculous to wait over 7 business days for and *** transfer and customer service for this is a joke if your considering them don't use ***Housecall Pro
Date: 05/10/2024
Hi *****, I am sorry that you experienced this. We do appreciate you reaching out. With ACH, it does just depends on your customer bank and when they release the funds, this is why we tell Pro's 7 Days. Usually it does not take that long, but there have been instances that it has, We do apologize as we know that getting paid its a HUGE deal. Wanna dig in here and see how we can help, can you please email us at ************************************** with your company name, login email and phone number.Review fromAmanda S
Date: 04/23/2024
5 starsAmanda S
Date: 04/23/2024
Our business is new to Housecall Pro. .******************************* was an excellent help in getting us up and going. If I have had questions along the way, he has answered them quickly. Im very pleased with Housecall Pro so far.Housecall Pro
Date: 04/24/2024
Hi ******, Thanks for the review, so happy to hear that you are very please with Housecall Pro! Happy to hear ****** helped assisted with all your needs and getting you set up! If you have any other feedback, feel free to reach out to *************************************** Have a great day!Review fromLance K
Date: 04/22/2024
1 starLance K
Date: 04/22/2024
I have had housecall pro for years and am now getting a system built for my company. They are refusing to let me downgrade my users and are making me pay the same for 8 users as I did for 15. I have reached out for weeks but you cannot get anyone on the phone at this company. In their help que I keep getting passed around for an hour or two from one department *** the next. At the end they open up a ticket and tell me to try back. This company was great at first and honestly has some good stuff we were wanting to keep but it seems like they have changed management or their vision and they are not behaving like an ethical company.Housecall Pro
Date: 04/29/2024
Hi *****, we're sorry to hear about your experience with us. We strive to provide top-notch customer service and would love to address your concerns. Was able to look into your chat history with us, as well as pull your account. Will be reaching out to explain the pricing in detail, it does like there was a plan change, however it looks like that was for the additional log ins that you had. There were a couple other downgrades that were disregarded per your log in. Will touch base and get this all handled for you. Thank you for your feedback. Hope to speak with you soon.
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