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Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 410 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like others, I've been getting monthly attempted charges on my card. Initially, ***** was charged by FIT-APP. I think I was duped into providing credentials to a contest that was setup to spoof Sweetwater Music. I've canceled the card, but can see attempted charges for the same amount several times a month. The name and location keep changing: FIT-APP, FC NEOBOD FE, FC NEOBOD MA, FC NEOBOD Mar, etc.

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pls. see letter to Rockland Trust re: fraudulent charges.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a fitness app I never downloaded I never agreed to I don't know how they got my information and being almost 80 years old I really would never use a fitness app or even think about it I'm happy just to get up every day.I noticed this cuz I thought it was a movie charge cuz that's the price 1999 but then it showed up again and I pursued it and it is not ******* I got the lady to cancel it but she would offer no help for a refund if I downloaded an app it would be on my phone it's not

  • Initial Complaint

    Date:02/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discover sent me an alert due to a name change from My-Fitness-Ordertoday.Co to Mobile-Fitness-App. I called the number Discover gave me ************ and it was a service use by the company billing me named Neobod. I typed in Neobod to go to their website and seen your site popup showing complaints against them. I did not sign up for their service and don't know how they got my CC number and how they would have known my 3 digit security code. I should have been looking over my statements better. I am uploading 5 statements if they all don't go through you should get at lease 2. Billing dates they use to bill me are 8/13/23 $19.99, 9/12/23 $19.99, 10/12/23 $19.99, 11/11/23 $19.99 and 12/11/23 $19.99 Thank you for your help and please advise if you need more info from me.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 5th this company charged me $19.99 without my permission or knowledge for a mobile fitness app. It came directly out of my disability account card, direct express. They say they are going to refund and cancel but its horrible that i am going through all this and especially how difficult it was in tracking them down.

  • Initial Complaint

    Date:01/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Neobod (listed on my credit card bill as PXNFO charged us without consent for $19.99/month since May 2022.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NEOBOD has started to take $19.99 from my checking account, unauthorized. I dont know what this company is and I have not sought any products or services and I want to reclaim my money and the action stopped.

  • Initial Complaint

    Date:01/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of unauthorized charge of $19.99 on my credit card is 1/23/2024. I did not download, contact or sign up for this. On my credit card account it states " GET-ONLINE-FITNESS ************ TN. This was totally done without my authorization. I called them and they said the name of the company is Neobod aka "Get Online Fitness. This is theft. They stated they would send me an email and I will be refunded the $19.99. If I don't see a refund within the next two days I will close that account.

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am the owner of Mobile Fitness and education education. Website being mobilefitnessapp.com. Unfortunately, NeoBod company is using my business phone number as a point of contact for their clients who call say that theyve been charged ***** or monthly renewal service a subscription. I would like for their company not to use my company number or information. I also believe this App is targeting elders. My company does not offer any sort of digital application.

  • Initial Complaint

    Date:01/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying monthly to these people for two years and I dont know who they are and why they kewep taking my money

NeoBod is NOT a BBB Accredited Business.

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