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Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 410 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone from orderneobodhci business account charged my cash card ***** for something I didn't order.....so they got into my account I don't know how...I never even heard of them till now..

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got charged ***** on my card and u ain't even sign up for your service I would like a refund of my money thank you.. I really don't know how they still in business when they charging people.!!

  • Initial Complaint

    Date:12/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NeoBod deducted $19.99 from my account without my knowledge or permission! I have no clue as to what the charge is for and I did NOT authorize the deduction!

  • Initial Complaint

    Date:12/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card has been charged by NEOBOD which happens to be some fitness app. I didnt subscribe for anything. Please refund the charge. I need my money back

  • Initial Complaint

    Date:12/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The charge of ***** appeared taken from my bank account and I have never heard of this company before. The transaction appeared today 12/3/2022. I have never ordered anything from them. Definitely a scam.

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a charge on my Mastercard for $27.32 ******** from My neobod that I did not know about till I got my bill. It was on November 16th. I have seen other complaints since discovering this on my bill.

  • Initial Complaint

    Date:12/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 29 I happened to check my credit card account. Like all the other complaints I had a charge for $27.26 from NeoBod FIF and phone number ************. I had no idea what this was . So on November 30 I phoned the number and talked to a girl . I asked what this charge was for and she said I subscribed to an app. I asked what kind? She said do you want this canceled? I said I sure do, but how did you get my info? She again said I subscribed to it. I received an email saying refund of $19.99 will be processed. Not thinking of the exchange rate ( Im in ******) I tried calling number on the email. Wouldnt go through. I checked my credit card account again and now it was saying a charge of $28.05 this was November 30. So I used the same number above and was able to speak to a young man about the charge being $28.05 now. What am I being refunded for? I also asked where did you get my information? He said I signed up for a free trial and now Im getting charged. I said when did I sign up for free trial? He couldnt tell me. But assured me that I would get my refund. I didnt get any email saying I signed up for anything and its a fitness app that I would never think of signing up for. So dont know how they are doing getting our information, but I would be changing passwords, and checking credit card statements everyday. How do these people sleep at night??1-************ call this number for refund.

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $19.99 against Debit card on 11/30/2022. My bank fraud division caught it. I never authorized any charges from this company. Hard to get an exercise program when you have a fractured back. Thank God I have fraud protection.

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unauthorized charge in my checking account today of $19.99 from a company/app I never heard of and nor ordered. I have notified my bank of this fraudulent charge today as well.I went on the BBB site and noticed it is doing the same to many people.Not even sure how it got my account number.Can you help stop this companies fraudulent activity?Thank you *********************** I would like this company

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2022, my checking account was charged $19.99 for something Ive never heard of and did not order.The company was BraveNewBrands-NeoBod ********* ** Caus I would like a return of my money but dont know how to contact them.

NeoBod is NOT a BBB Accredited Business.

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