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NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 410 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A reoccurring charge of ***** was noticed. Called the company to see what it was. It is an app that I have never heard of or subscribed too. I asked for them to cancel and refund amount. She said she could only refund current charge and would cancel. The charge was refunded but reappeared the next month. Attempting to contact again. Want this canceled and no further charges to appear.

    Customer Answer

    Date: 09/25/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:09/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed $19.99 by this company but have never heard of them before. I'm looking to have the charge reversed.

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar to other complaints, I am being charged a monthly fee $19.99 for services that I never signed up for. I've never heard of this company, have never downloaded their app, and have no email confirmations from the company showing I agreed to these services. When I tried calling the company, there's only elevator music that plays. This company is a scam and should be prosecuted to the fullest.

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to charge my account, even after filing a complaint with the BBB ! I have been charged $19.99 on 04/10/2023, 05/10/2023, 06/09/2023, 07/10/2023, 08/08/2023. This needs to be stopped. Please help me get my money back from this company. I am a older, widowed women and I have never ordered anything or needed a " NEOBOD ". I am fine with the bod I have . I do need my money back tho, I can barely make it week to week without being ripped off by $#@&+ businesses like this one !

  • Initial Complaint

    Date:08/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've just discovered Neo Bod has been charging me $19.99/month for who knows how long. I don't know this company, I don't even know what their product is, if they have one, and I don't believe I signed up for anything.

  • Initial Complaint

    Date:08/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged $19.99 per month for the last 3 months from a company called Neobod. I have never subscribed to this. I want the changes to stop immediately and I would like a refund in the amount of $59.97.

  • Initial Complaint

    Date:08/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/7/23 I am being charged $19.99 for the last two months. I did not purchase anything from this company. I don't have any information about what these charges are for. I called the phone number on my bank statement. All I got was endless hold music.

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/18/2023 charged *****, 4/18 charged *****, 5/17 charged *****, 6/18 charged *****, 7/18 charged *****. I did don;t know what the charges are for and did not authorize monthly charges on my credit card.

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HAVE BEEN CHARGED $19.99 SINCE MARCH 2023 TIL NOW. DONT USE OR OWN APPLE PRODUCTS 03/31/23PX-NEOBOD844-955-4981CA$19.99 04/30/23PX-NEOBOD844-955-4981CA$19.99 05/30/23PX-NEOBOD844-955-4981CA$19.99 06/29/23PX-NEOBOD844-955-4981CA$19.99

  • Initial Complaint

    Date:07/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint about this company with you last month upon finding that my credit card was being charged $19.99 a month without my consent. I never consented for this service at all. After filing with you, I also contacted the company located in ********* (6-21-2023). I explained I was wrongly charged and did not sign up for this service. The representative told me that she would cancel the order and process a refund.On 7-22-2023, I notice another charge for $19.99 from this company again. When I noticed the charge originally in May of 2023 I called my credit card and got a replacement but somehow the same charge keeps appearing anyway. I tried to call today but was placed on hold for 40 minutes. I will try and again tomorrow. Please make this company stop charging me on a monthly basis and refund the money if pissible

NeoBod is NOT a BBB Accredited Business.

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