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Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 410 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FW: Re: Fraudulent Charge [#******]Sat, Jan 13 **** 1:54 PMFrom:"*****************************" <***********************>To:************************************************ FW: Re: Fraudulent Charge [#******]Sat, Jan 13 **** 1:54 PMFrom:"*****************************" <***********************>To:************************************************ From: "*****************************" <***********************>To: "************************************************" <************************************************>Cc:Bcc:Priority: Normal Date: Saturday January 13 **** 1:54:09PM FW: Re: Fraudulent Charge [#******]We will engage your local police to investigate and will file a complaint with the BBB. If this fraudulent charge appears again, you will be prosecuted to the full extent of the law, including punitive damages.-----------------------------------------From: "*****************************"To: "NeoBod"Cc:Sent: Thursday January 11 **** 2:22:40PM Subject: Re: Fraudulent Charge [#******]No, sorry -- you misunderstand. Read again please.I have included my phone number, but it is not my membership in question.Here is the message again:The charge below was made fraudulently against a stolen Truist debit card number. The charge and identity theft are under investigation. A police report will be filed 1/11/24:YOURNEOBODHCI SCOTTSD 01/09/**** Pending -$19.99 Please advise who made this charge at your location by name, the purpose of the charge and identity presented at the time of the charge:Thank you in advance.***************************** ************ Cc: ******************************************************************-----------------------------------------Dear *******,Thank you for contacting Neo customer support. We cannot locate an account using this email address. Can you please provide your phone number so we can ensure that your NeoBod Fitness trial membership is canceled?Thanks,Customer Support Your Support Team

  • Initial Complaint

    Date:01/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They started billing me $19.99 a month. I don't even know what it's for and I certainly didn't sign up for it.

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 28 2023 neobod took $19.99 off my PayPal card without my permission. I don't kno who they are or how they got my card number. Unauthorized transaction and they don't answer the phone number I have gotten from you at all. I just want my money back to my PayPal account which is email ********************* thankyou

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't even know how this business got any of my information and I have been trying to get it canceled for months. I have sent emails to the company requesting cancelation since I never received or used any service or items or am I even aware what this company even does. They continue to take $20. A month out of my bank account and I am so tired of it. It needs to stop now!

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app is charging me since July 2023 without my permission for a subscription I never set up.

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charges on bank card was an unauthorized transaction and I seek a refund to my account as restitution.

  • Initial Complaint

    Date:11/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neobod has been charging my debit card $19.99 a month since September 2021 and it is now November 2023, they have taken over $500 dollars from me. I have never downloaded this app, I have no history of starting a subscription. I cant find the subscription on my ****** account to cancel it. ****************** must have gotten my debit card information and has been charging my card without my consent for 2 years. I tried calling their customer service number but was not able to get through to anyone. I am going to call my bank tomorrow and hope they can stop this charge from occurring again. After reading all these other complaints, I hope there is something more that can be done about this. I want my money refunded. I never signed up for this subscription.

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They obtained my bank card without my knowledge. There has been 15 months of unauthorized payments beginning August 2022. I have spoken with the merchant and they agreed to a refund. They send me emails confirming a refund but it is not showing up on my account. Amount owing to me is $450.00 CAN

  • Initial Complaint

    Date:09/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed For the last 2 years I've had this charge of $19.99 on my Indigo Platinum Mastercard from a transaction labeled BNBNEOBODORDERS.COM. I have No Idea where this charge came from. Nor did I authorize this charge. I'm not sure what to do about getting rid of it. I've called the number provided under the charge, which is ************** and its a customer service number that places you on hold for I'm sure as long as you can hold the line playing this horrible elevator music. Please help because this company has taken over $500 from me and it could be more.

  • Initial Complaint

    Date:09/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally signed up for the program, and didnt get any results as advertised, so canceled or so I thought, have been constantly charged monthly for products and services that Ive not been receiving, and wasnt even aware of them continuing to charge me monthly.

NeoBod is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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