Reviews

This profile includes reviews for First Digital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Digital

  10182 Telesis Ct Ste 300 San Diego, CA 92121

• 

  First Progress Card

  PO Box 84091 Columbus, GA 31908

  
• 

  First Digital Card

  PO Box 85650 Sioux Falls, SD 57118

Review Details

• Review fromNicholas C

  Date: 10/05/2022

  1 star

  Nicholas C

  Date: 10/05/2022

  I am not writing to complain about the program fee or initial fee, because those are explicitly spelled out during the application process. IM writing to complain that the company would not let me pay my program fee to activate my card. I tried multiple times on their website and always received an error regarding the expiration date of every debit card I tried even though every debit card expiration date was valid. I then called and attempted to pay the program fee on the phone and was hung up on multiple times. I have since destroyed the card and will not activate it, and will not be a customer of this company as a result.

  First Digital

  Date: 10/07/2022

  Dear Sir/Madam:
  
  We appreciate your comment and want to help address your issues or concerns. Please call our Customer Service Department, Sunday to Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Better Business Bureau so a full investigation can be opened, and a response will be supplied to our customer with a resolution.

  Nicholas C

  Date: 10/10/2022

  I have no interest in attempting to interact with this company further following their multiple gaffes, hang ups, and so forth.

• Review fromTonya R

  Date: 10/05/2022

  1 star

  Tonya R

  Date: 10/05/2022

  All numbers for first progress card states cannot be completed at present time to call back later! Money was taken from my account now I cannot get a hold of anyone and tried all numbers not being able to be dialed! Card cannot be activated!

  First Digital

  Date: 10/06/2022

  Dear Sir/Madam: We appreciate your comment and want to help address your issues or concerns. Please call our Customer Service Department, 1-866-706-5543, Monday-Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Better Business Bureau so a full investigation can be opened, and a response will be supplied to our customer with a resolution.

  Tonya R

  Date: 10/06/2022

  Numbers working and everything resolved!

• Review fromLeann M

  Date: 10/03/2022

  1 star

  Leann M

  Date: 10/03/2022

  Unfortunately this first progress platinum credit card has falsely reported to my credit bureau that I had a late payment not ONCE BUT TWICE. As a first progress customer I pay my credit card off 1 to 2 week early. After this experience I decided I wanted to cancel the credit card. I had a balance of $19. The customer service representative refused to help me and get me a manager. My only ask was for them to waive the $50 membership fee since I never authorized them to continue my services. They offered me no fix to my credit dropping down a few points AGAIN

  First Digital

  Date: 10/04/2022

  Dear Sir/Madam:
  
  We appreciate your comment and want to help address your issues or concerns. Please call our Customer Service Department, Monday-Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Better Business Bureau so a full investigation can be opened, and a response will be supplied to our customer with a resolution.

• Review fromKain T

  Date: 09/28/2022

  1 star

  Kain T

  Date: 09/28/2022

  Cant get ahold of risk department to get hold off my account please can they call me or i will pay card off and have it closed and go somewhere else this is bull

  First Digital

  Date: 10/03/2022

  For assistance, please contact Customer Service at 1-866-706-5543.

• Review fromKristen Marie B

  Date: 09/02/2022

  1 star

  Kristen Marie B

  Date: 09/02/2022

  I am extremely upset and very disappointed in the ethics and the lack of fairness of First Progress. I have had this card since 20**. Never ONCE was I late on ANY payments. You know that First Progress. For months and months I have had a zero balance. I noticed a $29 charge (yearly fee). So, typically I am a check writer but decided to pay by phone. I made a payment before the due date! I specifically asked the representative this. So, a nightmare situation occurred with my bank account getting attacked with fraudulent actions. So severe where I had to completely get a new account. I look at credit 3 bureau report every day! I was stunned and upset seeing First Progress reported me 30 days late! Wrong. I called in to make my payment as I have my bank statement to prove. Now I realize what happened looking online. it was from the account that I had to shut down quickly. So, in the meantime. When I made my payment to First Progress those very weekends ago (NOT 30 DAYS LATE) I did NOT deliberately decide to not pay at all. Come on you record the conversation's First Progress can see when I called in to make the payment. I have never missed one and also the scary part is I told the representative my card was missing. Do you know I never got ANY replacement card. I called the other night to let a man at First Progress and he was so incredibly unkind. I reiterated the card was lost or stolen to this another T He
  He seemed kind he could care less.
  

  First Digital

  Date: 09/06/2022

  Dear Sir/Madam: We appreciate your comment and want to help address your issues or concerns. Please call our Customer Service Department, Monday-Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Better Business Bureau so a full investigation can be opened, and a response will be supplied to our customer with a resolution.

• Review fromKaylin R

  Date: 08/27/2022

  1 star
  I've never thought about writing a review until now. Just how the payment method is and with the customer service. I thought my bill was going to be late so I called customer service the first time. A lady answered, I asked her about my bill, if it was going to be late. She said no, since I used it after the last statement was sent. So when the time came , I noticed my credit score do completely down. 16 points! It said because my payment was late. So I'm freaking out , waiting for my next statement paper. I called customer service again 3 different times. Trying to figure how I can get my statement paper early. They told me I had to contact my bank. Which I honestly thought that was my bank, through customer service. They said they couldn't give me the number or anything. Very upset. Still waiting for my statement now. So I can pay the whole thing an close the account.

• Review fromElena Z

  Date: 08/23/2022

  1 star
  They need to tell you about the no refund policy in big writing. People don't look at the fine print. Plus I feel they need to stop scamming people and telling them once they get the deposit of $200.00 that you can now activate your card. They said that they will refund all my money back. But they didn't refund my process fee. When calling them they said it was unrefundable. Never saw that when reading. So assumed I was going to get my refund of $229.95. But instead my 200. 29.95 might not mean a lot to people but that hard working money.

• Review fromBB Ball

  Date: 08/21/2022

  1 star
  These guys are scummy. Start charging before you activate your card and not transparent about membership fee. By the time you realize what's going on your already $58.00 in the hole. They tack on late fees with criminally usurious interest rates. Don't allow payment without linking to a bank account or mailing a paper check. Why not take ******, or allow debit card payments? Greed. The game is to make it difficult to make a payment and tack on those late fees. Shameful. Can't wait to see what kind of mess I'm going to encounter trying to close the account.

• Review fromCrystal V

  Date: 08/18/2022

  1 star
  0 stars for me but they force you to give them one. Worst customer service ever! They make it impossible to contact them. They do not send you a replacement card when your card expires and they require a yearly charge even when you're not using it. I want my $200 back but they refuse to respond!

• Review fromVeronica K

  Date: 08/18/2022

  1 star
  They claim to help but are only scamming people out of money. There website has no number or email to get in touch if you have questions or concerns about your bill or to even cancel the card. You have to write them a letter. You can't call to make a payment. Payment has to be set up through your bank and will take 6 days to process. So if you don't make your payment on time you will be charged late fees.
  Stay away from these types of companies. They only care to make money off of you. You will need to pay attention to the monthly statement even if you don't use the card because they will get you with the annual fee and then charge you for every month you miss it. My card expired on */22 and they never sent me a new one but continued to bill me for an annual fee and no way to resolve this because you can't contact anyone!