Reviews

This profile includes reviews for First Digital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Digital

  10182 Telesis Ct Ste 300 San Diego, CA 92121

• 

  First Progress Card

  PO Box 84091 Columbus, GA 31908

  
• 

  First Digital Card

  PO Box 85650 Sioux Falls, SD 57118

Review Details

• Review fromJennifer C

  Date: 08/15/2022

  1 star
  I got the information for First Progress card from ****** ***** , I put my trust in their reputation . I'm disappointed with both companies after seeing all the negative reviews listed here on BBB . I was charged a $30 late fee (I sent payment in 8 days prior to due date ) I called to cancel my credit card was told I had to wait for a mailed letter to confirm I really wanted to cancel and follow directions in letter after that it would be another 10 weeks before I was mailed a paper check ??

• Review fromAnjelic M

  Date: 08/15/2022

  1 star
  Opened an account, was charged the annual fee but was not able to process a payment because the interface wouldn't allow to link a standard *** account. Called to find out how to resolve issue and was told there is no other way to pay unless paying by phone and getting charged an additional $10 processing fee. Told rep to process payment then cancel account, rep says it take 10 WEEKS to get my deposit money back unless I do an 'expedited fax letter' and that it would still take time to get the money back.
  
  This is 1000% not worth the hassle. We never used the card and ended up being $40 out of pocket on fees on top of the $49 annual fee.
  
  STAY AWAY FROM THIS SHADY FINANCIAL INSTITUTE.
  

• Review fromTimothy A

  Date: 08/15/2022

  1 star
  I have had nothing but problems with this company and apparently been robbed of my $500.00 deposit! I will be filing criminal charges. Thanks for 2 yrs of headaches and late payments!

• Review fromAnthony E

  Date: 08/08/2022

  1 star
  This card is a rip off they take your money when you make a payment on your account it takes 10 days for them to update your account that your payment has been made and they take the money the first day to make the payment but you don't show available credit for another 10 days I don't recommend this card or services and the customer service is lousy because they don't help with resolutions I would never recommend this card for anyone trying to rebuild their credit. According to BBB they've already had over 600 complaints in the last three years and over 200 in the last 12 months. I didn't wanna leave any stars they make you put at least one star in order to leave a review.

• Review fromErnest M

  Date: 08/06/2022

  1 star
  pay 95 upfront then they want 75 initial fee 225 credit im cutting this card up WHAT A JOKE!!!!

• Review fromJohn D

  Date: 08/06/2022

  1 star
  This business is an absolute scam. They'll send you an email to finish your application and when you click the link it come up as an unsecured server. They require a deposit minimum of $200, after you pay you cannot finish your application and if you do not dispute the deposit transaction with your bank they will keep your money. This "business" should be sued in a class action lawsuit. -10/10

• Review fromDudley S

  Date: 08/04/2022

  1 star

  Dudley S

  Date: 08/04/2022

  i applied for your card and was required to pay a ninety($95) dollar "program fee".
  I agreed to make the payments in three(3) installments.
  The first was on July 1st.(paid by my bank on July 3rd)
  The second was on July 15th ( paid by my bank on July 17th)
  The third was on August 1st (paid on August 3rd)
  WHY am I unable to active the card?
  
  Dudley A *******
  
  **********************************************

  First Digital

  Date: 08/04/2022

  Dear Sir/Madam: We appreciate your comment and want to help address your issues or concerns. Please call our Customer Service Department, Monday-Saturday during the hours of 6 a.m. to 10 p.m., Central Time. Customers can also file a complaint with the Better Business Bureau so a full investigation can be opened, and a response will be supplied to our customer with a resolution.

• Review fromMichelle S

  Date: 08/03/2022

  1 star
  I paid them $200 for a pre paid credit card to rebuild my credit and they refuse to give me money back because they denied me so I am having problems with them receiving my money back I have emails where I was denied so they keep giving me the run around to put my money back in my account I need help please thanks.

• Review fromSusan P

  Date: 07/29/2022

  1 star
  Horrible beyond words! They charge you a huge fee to open the card and then when you figure out the card is simply a scam even to make a payment on your account is creepy! I closed out my card with a credit of $40 and they took it! Won't give me the credit I am due plus they took the fee to open...
  
  So many scammers and lies in the world - they are english as a second language so ya know...welp beware. BUT in the end those who cheat others do get it in the end even the broken english customer service - on closing I asked about my credit being mailed and she said oh yes, you be width monies soon lie!
  

• Review fromDesiree S

  Date: 07/29/2022

  1 star
  The customer service is horrible no one can barely speak English. When I try to pay my credit card bill because my card was stolen they tried to charge me a $10 fee to pay my own money on my own credit card then when I asked to cancel the credit card they put me on hold for 20 minutes to speak to a customer service supervisor she that informed me that I needed to pay the whole balance on the card and then a check would be sent to me within two months . Horrible I will be paying my balance and dropping them. They couldn't even drop the $10 fee for me to make a payment on my card because I didn't receive my new one yet that takes 14 days to get but then put it on my credit if I'm a day late on a payment ridiculous