Complaints

This profile includes complaints for CONAM Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CONAM Management Corporation

  8620 Spectrum Center Blvd Ste 200 San Diego, CA 92123-9876

• 

  CONAM Management Corporation

  3333 E Camelback Rd Ste 252 Phoenix, AZ 85018-2390

• 

  ConAm Management Corporation

  2301 Ohio Dr Ste 180 Plano, TX 75093-4082

• 

  CONAM Management Corporation

  10804 SE 241st Pl Kent, WA 98030-5245

• 

  CONAM Management Corporation

  14027 Lake City Way NE Seattle, WA 98125-3850

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purpose of this email is to express one of my major concerns here at Cirq44. Our safety. The lighting in most of the common hallways is completely out. This has been an ongoing issue since July of 2023. Some hallways are completely blacked out and are over 15 feet long which causes a major safety issue.Management has promised to resolve the issue. However, we still have no lights. Emergency stairwells are also pitch black. When elevators are undergoing maintenance and are down the emergency stairs way can only be used if you have a flashlight.Residents finally received a promise in writing stating lights would be replaced on 1/25/24. It's now 2/20 and still no lights. An accident can happen at any moment this is a time-sensitive issue. 7 months of walking with my phone flashlight is not acceptable. This community is pet friendly however turning into a dark hallway into a dog is not a pleasant situation. There is animal f**** throughout the premises that are never cleaned. Trash compactors are full and trash throughout the entire facility. Its an unsanitary complex that causes safety and health issues. This complex promotes luxury safety community that cares.

  Business Response

  Date: 10/01/2024

  • Hello *****,

   

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration caused by the ongoing lighting issues in the common areas and emergency stairwells. Your safety and the well-being of all residents at ****** is a top priority.

   

  We acknowledge this has been an extended issue and regret the promised timeline for resolution has not been met. Our team is actively working on addressing the lighting concerns as a matter of urgency. We also recognize the impact this has on your daily life and are committed to ensuring these issues are resolved swiftly.

   

  Please do not hesitate to contact us at ******************************************** if you need any further assistance. We appreciate your patience as we work to resolve these issues and restore your confidence in our community.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 22, 2024 we were victims of the flood and our unit was hit hard. We cleaned and removed all of the damaged furniture, clothes, electronics and the clean up without any assistance from Village Green. We were asked to leave our unit, but refused when Village ***** was not able to provide dates for repairs, the completion of repairs and when would we be able to return to the unit? We began applying for apartments, since Village Green was waiving February's rent due to the storm damage. We were able to finally secure housing in ************** on February 23, 2024. We began moving our household items on Saturday and had not completed our move Monday February 26, 2024. We received a call from Village Green on Monday morning inquiring about our move. I explained to the office manager that we were still in the process of moving. She informed me that *********** had already began demolish in our unit. We had not communicated with Village Green or any personnel that we had moved out, we still have the keys in our possesion. I informed the Village Green ****** that we were at our new unit awaiting the AT&T technician to come and install our WIFI and we would be at ************************************* to complete our move and eemove any debris. The manager said okay and we ended the call. Roughly 3 minutes later a get another call from the Village Green manager informing that *********** had already began removing items from our unit. I demanded that the stop immediately and vacate the unit. The office manager at Village ***** said she would finf out who gave the okay for entry into our unit. This has me very disappointed and afraid. We have valuable items in the unit still, printers, PS3, laptops, documents with information that contains our SSN's, DOBs, Banking information, food, liquor, money and tools. This was a very disrespectful move on the part of Village Green management and I do not have any good thing to say about them.

  Business Response

  Date: 10/01/2024

  • Hello *******,

   

  Thank you for sharing your experience with us. We deeply regret the challenges you've faced following the flood and the handling of your apartment. This is not the level of service we strive to provide, and we want to apologize for the distress this situation has caused.

   

  We take these concerns seriously and would like to look further into the matter to better understand what occurred. To assist us in resolving this as quickly as possible, please reach out to us via email at ******************************************** so we can address your concerns directly.

   

  We appreciate your patience and hope to make this right.

  Customer Answer

  Date: 10/01/2024

  This matter was brought to the attention of the onsite rental  management immediately. February 26, 2024 it is now October 1, 2024 and no resolution had been offered. The actions displayed by this company against my tribe are irreparable. ConAm and all its subsidiaries should be investigated and audited.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safety Issue: Main Entrance Has been left open since We moved in 14 months ago.The Callbox that they falsely advertise as available, like other false amenities claims. are not working or functional.

  Business Response

  Date: 01/26/2024

  Hello ****,

  We appreciate you bringing your concerns to our attention and apologize for any inconvenience you've experienced.

  Rest assured, our team is actively addressing these issues. A technician from Global Fire is scheduled to resolve the callbox and fob systems on 1/25. Once resolved, access to the fitness, billiards, and library rooms will be reinstated. Additionally, we will set specific hours for the main entrance to be open, aligning with the leasing office hours to enhance security.

  We value your feedback and thank you for your patience as we work to improve these aspects of our community.
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jah'Bara Sterling ************************************************************************** ************************ ************ 11/21/2023 Conam Management Vista Del ****** ************************************************* Subject: Complaint against Resident Manager for Disrespectful Behavior Dear Conam Management, I hope this letter finds you well. I am writing to bring to your attention the disrespectful behavior of the resident manager (*****) at Vista ****************. As a future resident, I believe it is essential to address this issue to ensure a harmonious living environment. I would like to provide some specific instances where I have personally witnessed and experienced the disrespectful behavior of the resident manager. These incidents include: 1. Date/Time: 11/20/2023 at 15:50 Description: I met with ***** on this day to ask for an update in regard to an appointment we had last week on 11/17/2023. I turned in the necessary paperwork to move to the next phase in the process and I was told that I could come back to the property to meet with her for an update. It is very hard to reach *****, so I showed up to the property as she said I could. As I was leaving, I asked a construction worker that was on the property if I could look into the window of one of the units, just to see the layout, since ***** made a plan to show me a unit and never did. She is always "about to leave", or "too busy", even during business hours. ***** saw that I stopped and she approached me as I was about to get in my vehicle and began to yell at me saying "I TOLD YOU NOT TO GET ON THIS PROPERTY!" ***** has never told me I could not be on the property, especially since she told me to meet her on the property. I was very surprised at her approach and I was very apologetic. She told me "I CAN DENY YOUR APPLICATION FOR BEING ON THE PROPERTY!" I didn't understand how she kept telling me she specifically told me not to come on the property; when she didn't even know who I was when I walked in the office to receive my update. Again, I began to apologize and she yelled "YOU'RE NOT SORRY ABOUT NOTHING BECAUSE YOU WOULD NOT BE ON THE PROPERTY! MOVE! LEAVE! GET OUT OF HERE NOW!" I was in total shock with her behavior. My sister is a witness to this behavior, as she was in the car when this encounter happened. Lastly, ***** yelled again "LEAVE! NOW!" and drove off while I was still standing there in shock. 2. 11/21/2023 at 8:40am Description: I decided to go back up the the office today to have a professional conversation with ***** to let her know how I felt about how I was treated yesterday and to also apologize again for anything I may have unknowingly did wrong. She again, was leaving the property and told me "I don't have time to talk to you right now and I'm not trying to get ****** off! I can be a very pleasant and sweet and loving person, but you'll get to know the other side of me when you don't follow rules!" I then again apologized and she said "Your apology doesn't mean anything and I'm not about to talk about this because that s*** that you did put us at a liability! I'm not going to be jeopardized because of your negligence!" I explained to her I'm not a negligent individual and I'm very professional, I would never do anything with negligence or unprofessionalism. She then said "LIKE I TOLD YOU, I DON'T WANT TO TALK ABOUT IT RIGHT NOW BECAUSE I'M NOT TRYING TO GET ****** OFF AND I HAVE SOMEWHERE TO GO!" She then drove off while I was still standing there. I want to emphasize that my objective in submitting this statement is not to engage in personal attacks or make baseless accusations. My aim is to bring attention to these incidents so that appropriate action can be taken to address the issue and ensure a respectful living environment for all residents. I kindly request that a thorough investigation be conducted into these matters. It is my hope that appropriate disciplinary measures will be taken to address the disrespectful behavior of the resident manager and prevent further incidents from occurring in the future. Thank you for your attention to this matter. I trust that you will handle this complaint with the seriousness it deserves. I look forward to hearing from you regarding the progress of the investigation and any subsequent actions taken. Yours sincerely, *****************

  Business Response

  Date: 11/29/2023

  Hello ********,

  Thank you for bringing your concerns to our attention regarding your experience with the community manager at Vista ****************. We take matters of resident satisfaction and respectful communication very seriously.

  Your detailed account of the incidents is appreciated, and we want to assure you we are looking into the matter. It is our commitment to provide a positive and respectful living environment for all residents.

  If you have any further information or details you would like to share during this time, please feel free to reach out to us directly at ********************************************* We value your input and are dedicated to resolving this matter promptly.

  Thank you for your patience and understanding as we address this issue. We appreciate your trust in us and are committed to fostering a harmonious living environment for all residents at Vista Del ******.

  Customer Answer

  Date: 11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Jah'Bara Sterling
  
   
  

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when i contacted office, manager attended my inbound call. I requested to check with maintenance if they found a storage key left on the door k*** nov 16. after needing to verify residency she states I have dont have my proper unit which was leased in may 2023 . meanwhile having her impertinent attitude she continues to explain "mmmmm no, you don't have a lease with us" when requested call from either area, regional manager she responded "well i'm not going to just give you there contact information" of which i reiterated to be contacted by a higher status. payments are addressed each month to my current unit #*** and processed of which many also had "******* #***" . after which i was informed that i am not leasing the unit my family has lived in for 6 months makes me wonder where or how my rent payment processed each month. this complex lacks proper customer service, full staff, proper organization with resident private information, resident portal, attending to resident requests in a timely manner.

  Business Response

  Date: 11/29/2023

  Hello *******,

  Thank you for taking the time to share your concerns regarding your experience at The Homes of the **************.
  
  We understand the importance of clear communication and the need for prompt and efficient resolution of resident inquiries. Your description of the interaction with our office manager is concerning, and we assure you we take this matter seriously.
  
  To address your concerns effectively, we are investigating the issues you've raised. Our goal is to ensure that all residents are treated with respect and that our processes are transparent and well-organized.
  
  We understand your desire to be in contact with a higher management representative, and would like to put you in communication with our Regional Manager, *****. ***** can be reached at ************.
  
  Additionally, we will be reviewing our resident portal functionality to identify areas for improvement. Your feedback is invaluable in helping us enhance the overall resident experience at The Homes of the **************.
  
  We appreciate your patience as we work to address these matters, and we are committed to resolving these issues promptly. If you have any additional information or details you would like to share during our investigation, please feel free to reach out to us directly.
  
  Thank you for bringing these concerns to our attention. We value your residency and are dedicated to ensuring a positive living experience for all residents.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My unit #*** at Indigio West Apt. for the past 5 weeks has had no HVAC. (air conditioning). Many calls have been made and attempts to fix the problem with no success. For the last 3 weeks everytime i call my phone number goes to voicemail, with no answer.It has gotten very frustrating to say the least. Many other promises were made by Management without success.

  Business Response

  Date: 11/08/2023

  Hello *******,

  We deeply apologize for the ongoing issues you've been having with your **** unit at ***********. We understand how frustrating it must be for you, and we want to address your concerns as soon as possible.
  
  Please know we take your concerns very seriously, and we're sorry to hear your previous attempts to fix the **** issue were unsuccessful. We're committed to resolving this matter for you.
  
  We are equally concerned about the communication issues you've experienced while trying to reach us. We will investigate and address the voicemail and call response concerns immediately to ensure you can contact us without any further obstacles.
  
  We appreciate your patience and feedback. Your comfort and satisfaction are of the utmost importance to us, and we're committed to ensuring your concerns are fully addressed.
  
  Our management team will take swift action to resolve the **** issue and improve communication with you. Expect to hear from us shortly, and we aim to rectify the situation as soon as possible.
  
  If you have any further details or suggestions, please feel free to reach out directly to our ******** Services team at ********************************************.
  
  Thank you for bringing this issue to our attention. We look forward to improving your experience at ***********.

• Initial Complaint

  Date:10/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elan Oceano owes me $747 (lower now with reductions of utilities) in a rent credit from a mutual release agreement signed in August 2023 and my $800 security deposit that was due to me on 9/21/2023 for apartment 112 that I vacated on 8/31/2023. I'm just being ignored by everyone and no one will give me my money back.

  Business Response

  Date: 10/25/2023

  Hello ******,

  We would like to express our sincerest apologies for the inconvenience you have encountered concerning the rent credit and security deposit for your apartment at Elan Oceano. Your satisfaction is of the utmost importance to us, and we are fully committed to promptly resolving this matter.
  
  After a thorough review of the information you provided, we have taken the following actions to address your concerns:
  
  Rent Credit: We acknowledge the mutual release agreement signed in August 2023, as well as the subsequent adjustments made to utilities. As a result, we are actively processing the appropriate rent credit, ensuring the reductions in your utilities are properly accounted for.
  
  Security Deposit: We understand your $800 security deposit for apartment 112 was due to you on 9/21/2023, and we sincerely apologize for any delays in this matter. It appears there was an error with the address on file. We have taken immediate action to rectify this, and your security deposit has been hand-delivered to you this morning, as confirmed by *****, our **************** Manager.
  
  Address Confusion: We recognize that there was an issue with the address used for check delivery. We have addressed this concern and have updated the system with the accurate address to prevent any such discrepancies in the future.
  
  We genuinely appreciate your patience and cooperation throughout this process. We have successfully resolved the outstanding matters, and we hope you find our actions to be satisfactory.
  
  For any additional questions or concerns, please do not hesitate to reach out to us at ********************************************* We are here to assist you, and your satisfaction remains our top priority.
  
  Once again, we apologize for any inconvenience this situation may have caused, and we extend our gratitude to you for bringing it to our attention. Your contentment and peace of mind are highly important to us.

  Customer Answer

  Date: 10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening last Thursday I woke up and had a ***** in my kitchen sink. Tonight when I get home from work there is a ***** in my front bathroom. I do not live like this, my house is clean and I dont leave food out nor do I keep a dirty house. I submitted a priority request to have pest control come out and the work order was marked as completed and no one had yet to contact me and let me know that pest control would be coming out. So I had to use my money and go buy bug sprayer and foggers to bomb my house please see picture this is very unacceptable. Me and my granddaughter will not live with bugs you guys need to figure this out and find the source of the problem. Or I will have to contact fair housing and get me a lawyer and look to rental a property elsewhere I have paid $3016 to move into these apartments and I paid my rent on time in the amount of $1555.00 someone need to contact me asap at ************ or ************

  Business Response

  Date: 10/16/2023

  Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for any inconvenience you have experienced.
  
  Upon receiving your complaint, our management team at ************************* took immediate action to address the pest issue you reported. ******, our property manager scheduled for service on our routine service days, which are on Wednesdays. She has informed us the issue has been taken care of to your satisfaction.
  
  We understand dealing with pests in your living space is unacceptable, and we take this matter very seriously. Our priority is to ensure your comfort and satisfaction as a resident of The *************************.
  
  If you ever encounter any concerns in the future or require further assistance, please contact us at ********************************************* and we will be more than willing to assist you.
  
  Once again, we apologize for any inconvenience you've experienced, and we are committed to resolving your issues promptly.

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid the business $250 as a deposit. I would like my deposit to be returned since the apartment was left in good conditions. Tried to dispute charges with business with their local office and corporate office. ConAm is not willing to provide me any assistance as well as the apartment complex *************** in *****, **. The business needs to provide me my funds back. I have video footage showing the apartment in good conditions before leaving the apartment. The business still has not tried to resolve this issue for me.

  Business Response

  Date: 09/15/2023

  Hello *****, 

  We sincerely appreciate your patience and would like to provide you with an update regarding your deposit concern.

  
  After conducting a thorough review of the deposit statement, we have identified two charges that require further examination and potential revision. Please rest assured our dedicated team is diligently working on addressing these charges, and we anticipate completing this process today.

  
  *****, our Business Manager at ***************, will promptly send you a revised copy of the deposit statement as soon as the necessary revisions are made. 

  
  We understand your request to have your deposit returned, and we want to assure you that we are fully committed to resolving this issue. Your cooperation and understanding during this process are greatly appreciated.

  
  We want to thank you for bringing this matter to our attention. Should you have any more concerns or require further assistance, please do not hesitate to reach out to our team at ********************************************. We are here to assist you.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amenities we pay for are being removed for use with no communication to their residents as of when or why. The pool is open between 7am and 10pm, but they have begun closing the pool bathrooms at 5pm and forgetting to open them in the morning. I visited the pool at 10am today and they were still locked. If the reason is because of vandalism, then that at least needs to be communicated and new pool bathroom hours posted. Since these amenities are part of what we pay for, compensation needs to be addressed for removed amenities. This business does not have a simple process put in place to inform residents of anything since the new management took over in April, 2023. We used to have all emergency notices conveyed to us through e-mail with previous management, but now we have nothing.