Complaints

This profile includes complaints for CONAM Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CONAM Management Corporation has 23 locations, listed below.

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  CONAM Management Corporation

  8620 Spectrum Center Blvd Ste 200 San Diego, CA 92123-9876

• 

  ConAm Management Corporation

  376 E Warm Springs Rd Ste 260 Las Vegas, NV 89119-4262

• 

  CONAM Management Corporation

  111 N DuPont Cir Phoenix, AZ 85034-1803

• 

  CONAM Management Corporation

  10804 SE 241st Pl Kent, WA 98030-5245

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  CONAM Management Corporation

  16000 Christensen Rd Ste 250 Tukwila, WA 98188-2962

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living here almost a year lovely neighborhood great schools. I just recently received an email to renew my lease the only thing that they offered me was month to month which is an extra $200 dollars a month I reached out to the Manager ***** to see why I couldn't just sign a new lease she said that this was the only option and she was unable to provide a reaso why they couldn't renew my lease. I broke down crying because I am a single mother and her response was that they gave me enough time to figure it out and I could move if I did not want to do month to month. I did email corporate and I still have not received a response. I believe that they are only giving me an option to only to month to month as a retaliation because I did make a formal complaint due to discrimination. I spoke to several tenants that have been offered to renew their lease so I'm not sure why they are unable to provide any reason to why I'm not being offered the same offer. When I spoke to **** today then they said that ********* contacted them today after I called her to see if they had any details of why I couldn't sign another lease this morning. I called 20 minutes ago and she told me that the owner is giving me 90 days to move. The ladies in the office are very rude. Now how am I supposed to find another place to live I'm a single mother and I just payed all of my saving to move here. How am I supposed to figure out where me and my kids are going to live where they can go to school all over again for them to tell me that they have no reason at all. Can someone please call me and tell me what to do please I'm begging.

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1800.00 without any consent or knowledge of that transaction. I had no clue your business existed until today and I was looking back on my statements for tax reasons. When I saw that your company charged me over $1800.00 for absolutely nothing that I am aware of, it immediately gave me suspicions of fraud and I began to dig around the internet to see what your company does and or is about. It appears people have just signed up to hear about apartments your company provides living for and have been charged just to have an application looked at. Hopefully that's not the case as that is unwarranted and unjust. Also, most likely illegal. I do not want to have to take this issue to court, but if we can not come to some agreement soon. It looks like that might be my only option going forward. If you need the ************* of the above fraudulent charge I got from your company on my bank statement, please feel free to ask and I will send you all of that information very promptly. Thank you and I look forward to hearing your response. Have a nice week. *************************************

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am contacting the BBB to dispute the billing generated by ********** and ConAm central billing. The fees are fabricated and a fine piece of fiction. I paid April and May rent, even though I moved out April 15th. They have invented fees and charges during a time I did not reside in the apartment. They have credited me with returning only one fob when I returned 2, a 90.00$ charge for a vacant ******** did not even have access to. The list goes on. I informed them I would file a dispute of this charge. I have also asked them to discontinue contact with me as I have no intention of honoring this fictitious and ungrounded claim. Thank you.

• Initial Complaint

  Date:04/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 I received notification from ConAm, a property management company, stating that I had an outstanding balance from August 2022 for unpaid rent at Audubon Village. I provided Audubon Village with receipts on October 11 which showed August 2022 rent was paid in full in the amount of $1904.48 via Zego. The business manager responded via email on October 12 stating, "While reviewing your ledger I see that your June rent payment in the amount of $1,882.46 was returned for insufficient funds. This in turn created a balance due on your account. The insufficient funds came back onto your account on September 14, 2022". *************** then stated, "We acknowledge your rent payment that was made on 6/2/2022, however on 9/14/2022 we received notification your e-check was returned for non-sufficient funds in the amount of $1882.46 which covered your rent and utilities". On November 16, **************************************************************************************************************** the amount of $1965. We tried numerous times to resolve the issue with *************** directly. We did not receive any communication about the account being sent to collections. *************** refuses to remove the collection despite proof that the rent was paid timely. *************** then requested bank statements from both my roommate and I from May 2022- September 2022. The bank statements were provided and show the rent being paid every month, on time, and never receiving a returned e-check in September on either account. The return payment was never reflected on any bank statement. ********************** refuses to remove the account from collections despite multiple efforts to work with them and proof of payment provided. We did not receive communication from Genesis ****** Management indicating we have an account in collections. There is no proof of the debt. This collection has greatly impacted my credit score and has adversely affected my life.

• Initial Complaint

  Date:03/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me another month's rent, when I spoke to property manager about leaving the property in February. She never mentioned submitting any written form. I do not want to be charged another month's rent, and I want my security back.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  during the month of November i logged into my portal to see that my rent for that month was paid. I contacted my landlord at the time (*****) and told her my rent was paid and to reverse it she said she would. Nobody answered my future calls to the office and ***** did not get back to me. Come february i get a new rent balance of over ***** now ***** has JUST quit and i called her before she quit telling her that it was a mistake and how ive paid rent all months and spoke to her about november rent and how she never got back to me. she tells me shes going to fix the mistake and it should be good by friday(friday is her last day). i check and my balance and it is the same but now going up with late fees from november even though if i was charged correctly in November i wouldnt even have late fees due to my own rent always being paid. Also i got an eviction notice with 5 days remaining to get out in the mail because my november rent wasnt paid BECAUSE riverview messed my portal up and never contacted me back after my multiple attempts to have this resolved. now, all i am asking is my late fees be taken off as i was in the building in november but i refuse to pay late fees for something that they didnt even inform me back on after calling them to fix it on november 1st. the lack of care and communcation this business has is absolutely disgusting. there is no phone number that reaches an actual person it just hangs up on you. When you call a landlord they dont answer to your needs whats so ever.

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite submitting my renters insurance policy in accordance w/requirements set forth prior to taking occupancy of apartment, I continue to be erroneously charged a $25 monthly non-compliance fee. Each time I have provided the leasing office proof of my policy, I receive email confirmation indicating it has been/was approved. Yet I took occupancy 12/5/2022 but only received move-in paperwork wedged in my door on 02/24/2023 to be signed. This company does not have a handle on operations, nor are they operating in a legit, or professional manner.

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before the pandemic I rented with conam in my state. During the pandemic we were threatened with eviction and to avoid that we relocated out of state. We packed our stuff with the intention of coming back to finish emptying out the apartment within the time frame, my mother in law was cleaning out the apartment so we could hand in the keys. Without warning they threw out our items and changed the locks. ConAm withdrew the eviction and we were told we were all squared away since we hadnt lived in the home or state for more than 3 months after, I have court documents to prove this. Now more than a year later my family is moving into a better place suited for our needs but to our shock we have thousands in collections when there was no attempt to collect and now we are being prevented from getting housing for an issue that is over a year and a half old and sorted through the court

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a $268 rent check on Feb 7 2023 in rent drop at BL/inn . The check still hasn't cleared through the bank.I talked to manager on Tuesday 21st of Feb . she said she got the check. So I've called the office quite a few times and she won't answer the phone. So I want to deposit another check for February rent so there won't be any service fees on the check. The bank may have rejected the check or the check has been lost. Please call manager regarding this matter. ******************************* apt#*** ***********************************************************************************************. At Beautiful Light Inn apartments.I will contact manager as soon as possible . I contacted H343***333832383232H ********/********* and have not heard from them in about a week. So I will call them as soon as possible to resolve this matter. *********************6:19am 02/24/23.

• Initial Complaint

  Date:01/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've lived at Sheridan **** (managed and owned property of CONAM) for nearly 4 years with my lease expiring in February of 2023. I contacted the property office on August 29th and informed them that I've purchased a house and will have to move out sooner. I gave them the two month notice as required and also paid the early termination fee (85% of monthly rent) of $1,368.00. Before moving out, I repeatedly inquired about the procedures and what all I will be responsible for. Numerous times they told me to not worry about the carpet or paint because those are routine jobs performed on most moveouts especially when a tenant has lived there for a few years. They stated that all I had to do was patch up the holes in the walls (from small nails as there were no big holes or damage) and that they will do the painting as it is done after every move out. Now, a couple of months after moving out CONAM contacted me directly claiming that I owe them a total of $1,879.03. This includes the early "resetting" fee of $1,368 that I have already paid and also a $225 carpet turnover fee and $185 paint turnover fee. On top of that, they are also charging for "Insurance non-compliance" for the months I didn't even live there after I had already moved out. The whole year of 2022 they were charging insurance non-compliance fees even though I brought my renters insurance to the office numerous times as proof that I have and have had renters insurance. This company is scamming tenants and double charging wherever they choose. I have proof that I've already paid the resetting fee on October 1st as my account was at zero balance!

  Business Response

  Date: 01/23/2023

  ******,

  Sheridan Park uses a third-party vendor called *********************** for debt collection. After bringing your double charge to our attention, our Community Manager, **** contacted ******* to remove ******* move-out charges, $1,368 reletting fee, $50 insurance fee, and $185 paint turnover fee from their system. Both the Community Manager and ******* have requested the charges to be removed by *********. ********* is the third-party vendor used to manage and facilitate the payment recovery process. The Community Manager reached out to ********* on January 19, 2023 and asked them to remove the above-mentioned charges. The ticket number is PRS00591359.
  
  Should you have any more concerns, please reach out to our Regional Manager, ***** at ************. He will get back to you promptly. Thank you.