Complaints

This profile includes complaints for CONAM Management Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CONAM Management Corporation

  8620 Spectrum Center Blvd Ste 200 San Diego, CA 92123-9876

• 

  ConAm Management Corporation

  376 E Warm Springs Rd Ste 260 Las Vegas, NV 89119-4262

• 

  CONAM Management Corporation

  111 N DuPont Cir Phoenix, AZ 85034-1803

• 

  CONAM Management Corporation

  10804 SE 241st Pl Kent, WA 98030-5245

• 

  CONAM Management Corporation

  16000 Christensen Rd Ste 250 Tukwila, WA 98188-2962

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many enjoyable years in an apartment unit at **** **** ** ** ***** I switched to a larger 2-bedroom unit to accommodate a family member who was moving to the area. The unit was entirely unready and unfit for a tenant. We now have pages and pages of problems that range from an original complaint of blood found on a surface (initially found in one place, later found in several) to leaky windows (including leaking moisture during storms), holes in flooring and countertops, broken, damaged, and unclean appliances, and much more.
  
  While local maintenance is doing its best to assist, some of them have echoed my sentiment that things are spiraling out of control with this property. I've had a number of conversations with local and regional management. Regional management is defensive (and has admitted to being so in an email) and I'm told that escalating the concerns to the CEO is in no way a possibility.
  
  A complaint has been filed regarding a violation of Nevada Code NRS 118A.290 Habitability of dwelling unit. Problems with windows were outlined upon my move in and no attempt to provide a measure to abate leaking is in place 4 weeks later.
  
  I'm told that getting this info in front of the company CEO is not a possibility. A step-by-step workable solution has been provided. It includes moving back to my prior unit while all issues are addressed. Regional management has said in a phone conversation on 1/4/23 that the matter has been escalated to her supervisor and she prefers not to speak by phone any longer.
  
  Dozens of photos are available showing dirt, blood, broken/cracked appliances, windows, etc.

  Business Response

  Date: 01/18/2023

  Hello ******
  
  Our Regional Manager, ***** requested all further communication be in writing, to encourage civility and to have it recorded. Communication through email creates a digital trail that holds us accountable and helps us track our progress across multiple departments.
  
  Our Community Manager, ***** worked with you to create a list outlining the issues you needed completed to feel comfortable in your new apartment. This list included an initial cleaning on December 16, 2022, which you requested be pushed back and rescheduled for December 20, 2022. On December 29, 2022, you requested another cleaning be done which we agreed to, however, you never got back to us with a date to complete this.
  
  We
  scheduled for new countertops to be installed on December 27, 2022, but we were
  unable to provide this service due to your schedule and we were not given a
  date to reschedule with the vendor. Additionally, maintenance needed to supply
  new seals and caulking to your windows to prevent air from coming in, but we
  were unable to provide this service because we were not given a date.

  Since we continued to have difficulty repairing your unit, we offered three solutions: 1. You can move back to your previous apartment permanently and we will refund all fees paid for your new apartment. 2. You can temporarily move back to your previous apartment while we make changes to your new apartment. 3. We will release you from all financial and lease obligations and allow you to move out of Manzanita Gate without penalty.
  
  Our goal is always to ensure our residents are satisfied with their new homes and the community they chose to live in. Since you were not happy with your new apartment, CONAM released you from your lease obligations per your request. 

  Customer Answer

  Date: 01/24/2023

  1/24/23

  
  

  To Whomever,

  
  

  YES, I want to work with ConAm in a civil manner that holds the company accountable. Now that we all agree with that;

  
  

  Shouldn't "civility" include truthful assertions and acting in good faith to rectify the issues that got us here? Depending on when this response was sent to BBB it is either extremely misleading or patently false. I absolutely want to be done with these issues and get on with my life as I'm sure ConAm does. That cannot happen if we have to keep re-hashing ConAm's version of the truth versus the actual (documented with photos, emails, phone calls) truth. So, in the interest of civility, I'm open to letting the BBB see every single email, phone call record, and photo that I have regarding the issues. The facts are the facts--I'm 100% fine letting a third party review all of them. I'll state again and again; I want to work with this company and get things corrected. My willingness to move past things, however, doesn't give the company a "pass" on what got us here and why I had to continue to escalate this matter. 

  
  

  This complaint remains valid and the factually incorrect assertions of ConAm in their response to the BBB are an unwelcome and unproductive development.

  
  

  ConAm; Let's continue the working together on getting the issues in unit #1225 taken care of. 

  
  

  BBB; How and where would you prefer I send copies of emails, phone records, and photos with metadata info?

  
  

  Best,

  ***** ********
  

  
  

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living here since February 2022. Me and my daughter both started having noticeable health issues starting June 2022. I got diagnosed with asthma and had nose surgery in June and at the end of June ** baby was 3 years old at the time admitted to the icu for 3 weeks for seizures. We both never had these problems. I was made aware by other tenants that this property is infested with mold & has broken leaking pipes. So I came home in. July while my baby was in the hospital and found mold. Property management told me it wasnt mold so I filed a complaint to the city . They opened a case and took pictures of the mold and water damage. And the case was closed without further inspection without the mold being treated the same month the complaint was opened. Few months later in November **************************************************** my roof from my upstairs neighbor toilet that has damaged my bathroom walls. I showered and bathed in toilet water with my baby and now I have a huge skin rash called contact dermatitis all over me. Conman Managment refused to to any testing in my home even though there is a open civil penalty for Mold just because they dont want to me to have any information on the conditions in my home so they canceled the hotel 1 day after booking it for me and the mold is continuously growing. They have been neglecting me and every tenant that complained. All they care about is money to keep their business running. I have a paper trail of all of these occurrences. And something really needs to be ***** they moving people in without letting us know about the mold and Spestice in the way and I dont understand how they are still in business.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have been residents of ************************* since 2011.In that time, we have had four incidents where our cars have been vandalized. The first time, the license plates were stolen off of our **** Kia ******* The second time, they were stolen from our 2013 ****** Corolla. The third time, they stole the catalytic converter from the same Kia.On 12/18/22, I returned from work at 1:45 am and parked our 2022 ****** Camry in the back of the apartment complex. When I went to drive to work at 4:00 pm, I saw that all four of my wheels were stolen, the front passenger's side window was broken and left inside, and my car was up on blocks.There have been no lights in that area of the complex for the past three years and according to the front office, there are no security cameras there either. My plates were stolen from an area where there were cameras and all the current property manager did was say that they would give the footage to the police.The back gate that is adjacent to Walerga Blvd. and is closest to my apartment has been defective for at least a month and seems to be more broken than functional. Anyone can get in and out as they please.We've always paid for these damages out of pocket: new plates, new catalytic converters, wheel locks, and car rentals. We've lost days off because we had to deal with the stress and insurance calls when we could have been doing more productive things.Who is going to compensate me for all that money I lost? None of it was my fault, just the incompetent management. What about the future? I have no reassurance that this won't happen again. What if they steal my entire car next time? Or maybe they'll just break into my apartment. There is no safety at all here.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment was infested with roaches pleaded with manager for months to resolve. Slept on floor for first 4 months because I didn't want and infestations still got one manager said "the owners aren't going to pay to house everyone to have untis fumigate dbecause that would take months you can either call off work or you won't get the treatment. It was new job I can't call off or I will lose it. So she sent him with gel that didn't work so I had pregnanacy scare and voice my concern to smiley about the roaches and the baby and express my intent to move out of property manager told me it was ok even though I gave verbal and brought written contract later than verbal was given I could still move by 10/31/22 as long as I acknowledged I would be forfeiting my deposit. I go to apply to new apartment and the Conan manager told them new manager I broke my lease so now I'm homeless . I never received any receipt or final paperwork even after calling numerous times to get it to make sure my rental history was intact and not affected negatively. But the management won't return my calls or emails please help me . Was sexually harassed by apt manager towing company driver nothing was done. They have stolen my deposit ruined my ability to find housing and I might have to abort my baby because I can't find a place to live .

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at ***************************** since June, 2017. I have always paid my rent on time, even during the pandemic. I paid my rent on December 3rd, receipt attached. On December 5th I received a late fee on my Boulders account. I called and spoke with ****** the manager and she told me it was a system error and would be fixed by December 8th. As of December 11th the charge has not been removed.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a holding fee down with cirq 44 on 8/22/22 for $200 for a move in date of 10/28/22. I called, emailed, and even went to the property several times to try and get someone to send me my lease. They finally sent me a lease 4 weeks later on 9/21/22 with wrong info. I asked for it to be corrected, which took another couple of weeks. I finally got a youre approved email on 10/8/22 from leasing agents. On 10/10/22 the leasing agent called me & told me they need to push my move in date to 11/3/22 because current residents were staying longer. I told her that is not possible because my current lease ends 10/31. She said she would try her best to get me a move in date of 10/30 and resent me the lease for a 10/31 move in date over a week later. I called & asked to be refunded the $200 for all of the inconveniences, and they agreed to take it off. I did not sign the lease, given how terrible communication was with management at the property, and Ive tried calling CONAM more than 10 times and they seem to be out of business. *** left multiple voicemails, with no call back. I want my $200 holding fee refunded to me, as I am clearly not living in that apartment and didnt sign a lease because it took over a month and half for them to get me a correct lease with the info, and there were so many inconveniences along the way - changing my move in date, not contacting me back or taking literal weeks to respond, and not offering me any kind of compensation for any of it. I had to be the one to ask for some compensation when the entire process from the start was absolutely terrible! CONAM should be ashamed for how poorly their apartments are being managed , or better yet - not being managed at all! If this is a business, they need to have updated info on their website & someone to call to get these problems handled! It shouldnt take months to get things handled!

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new apartment complex that. hasnt opened yet and at this point I have no idea when it will at any rate this leasing office has two different phone numbers never of them get you any where I looked up on the web site and the leasing office has no hours at which you can reach them notr you never get to speak to Anyone only a recording you try calling back later like it tells you to do but it cuts you off this bussiness is takjng people who have been on other waitting liststhat this property mgt owns and trys to erase you from the waitting list so that they can charge low income people who need a rent price they can afford and rise the price I have see. Other apts do this a well you click on Tne apartment and you see a good price but the mintune you click on to see the place thr price goes up and you cant afford it this bussiness is not doing anyone any good waitting what seems like forever just so these people can take the home you have been breaking your back to save snd dream for get taken away from these people And thats nit fair this bussiness used 2 other address that dont belong to them and two diffrent phone numbers that are all the same you cant get anywhere with this place they from a friend of mine who is going through the sametbing with this ssne company They have lots of complaints regarding what they are doing please somehow someway try to stop these guys in thief tracks before ******* eles gets hurt by this thank ***

  Business Response

  Date: 10/19/2022

  Hello,

   

  There is not detail provided to identify which apartment community this would be about.  Can you please provide an address or cross streets and city where the community is located so that we can route to the correct person?

   

  Thank you.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During October of 2019, I moved into Highline Apartments which was owned by ConAm. My roommate and I were consistent on paying rent and other fees which is reflected in their records. When the pandemic occurred, my roommate suffered financial hardship and the management office said they were putting a freeze on rent as a result of COVID-19. My roommate and I made the decision to move out and we were told by the management office that if we moved out by September 1, 2020 then they would waive any outstanding rent. We complied with the request and the outstanding fees were waived on 05Sept2020 which was reflected in our account. At this point, we considered the matter resolved. Fast forward two years and ConAm decided that the balance was outstanding and without any written notification detailing the situation, they sent the account to collections which resulted in an unexpected **** on our credit reports. We attempted to contact ConAm on multiple occasions and they did not provide consistent information. At no point when we were moving out were we told or provided information in writing saying that this balance was to be repaid. The prolonged response of 2 years as well as the lack of any official documentation on their end seems unethical. Looking at my personal credit report you can see that I have an excellent track record of making payments for my mortgage, car, insurance, etc on a regular basis. I do not believe that this incident is an accurate reflection of my financial standing. The amount of stress this has caused without any prior notice has been very detrimental. I request this matter be taken into consideration and at the very least, have the derogatory **** lifted from my credit report. Thank you for your time.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all the complaint is with the ******** office of ConAm @ ****************************************************************, **************.They are the new property managers for **************** Apartments in ******, **. The prior site mgr walked off but deleted info on computer first. I was #3 on the wait list that I have been on 7 years 5 months. Now they are saying I'm #4. They won't even look into the people ahead of me to see where their error is. On 10/29/21 & 2/8/22 I was #4 and on 3/29/22 & 4/21/22 I was #3 according to the prior site mgr. It has taken over a month for them to upload data. I need this fixed and no one at ConAm or **************** seem to care, but it is extremely important to me. Due to a violent roommate I moved out & have been living in a homeless shelter. If they hear I am now #4 they will give me 60 days to find a place to live. I can't find any place I can afford so I will end up living in my car. If I'm #3 they may be willing to let me stay until I get into ****************.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged incorrect fees by the new management corporation that took over our apartment complex. Conam management is charging us 275$ for insurance noncompliance, despite the fact that we have had renters insurance the entire time we have lived here. We have provided proof we have been insured, yet they are insisting we have been non compliant and they reserve the right to charge us. They are alleging they notified tenants regarding ****************** and we had to upload proof of our insurance to ******** in order not to be charged. We were in fact never notified until months after, and were told by management on several occasions conflicting information. Our lease doesnt state anything regarding ********. In fact, when management changed, they notified us that no changes were to be made and that no action on our behalf was necessary. There has been unprofessionalism on all parts by ******************* and Conam Properties. Despite us always maintaining renters insurance, they refuse to waive the fees and insist we have to pay or ultimately leave. The regional manager for our property that works out of ****** *** was extremely unprofessional and rude during our conversation, provided no empathy or insight, and would not look at the facts of what I was saying. Despite my sharing all the facts of all the conflicting information I was given, she still insisted the fees would stand. I feel she did not handle the matter properly. She should have done a full investigation of her staff, as well as the facts of what happened. Our lease is specific on noncompliance, and it mentions nothing about e premium. And from what we see, this business is trying to persuade renters to use their trusted insurance company and penalize tenants who do not.

  Business Response

  Date: 09/22/2022

  Hello - thank you for your email notification.  We have since connected with this resident and reached a mutually agreed upon resolve.  Please let us know if you need anything further.  Thank you