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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 351 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/11/2022. A debit was made from my account in the amount of $102.82. I did not authorize to order any more books. I would like to have this amount returned to my account from Puppy Dogs and Ice Cream book company.

    Business Response

    Date: 10/12/2022

    Hi ******,

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers.  You can decide if you want to try it before checkout. But you can always cancel your subscription through our help center yourself anytime. This is an excellent product and here you get access to all our content digitally. We have a lot of good feedback from many of our customers that the kids are enjoying this a lot. Here the kids can download & read the books offline, print them and color them over and over again. 

    Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. 

    We always try to support our customers with any issues they face. So we have now canceled your subscription and you will not face recurring charges for it. Also, a refund for this product has been issued. 

    If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

    PDIC Customer Support Team! 

    Customer Answer

    Date: 10/12/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some children's books from PDIC Books in September, 2022. This purchase was authorized and approved by me. I used my Discover debit card to perform the transaction. Approximately 1 month later on October 6, 2022, an unauthorized charge showed up on the same Debit card from PDIC books in the amount of $97.00. I tried to resolve this by contacting them through their website but did not get a response. I believe that PDIC took it upon themselves to sign me up for some kind of recurring book buying subscription. IN NO WAY DID I AUTHORIZE THIS. I have asked my bank (Discover) to investigate and reimburse this charge but that process will take awhile. Doing further research on PDIC on the internet, I have discovered that this is not the first time that they tried to take advantage of consumers by signing them up for subscriptions that they did not authorize.

    Business Response

    Date: 10/12/2022

    Hi *****,

    We are really sorry for the inconvenience this may have caused.

    This being a great product, we wanted you to try it out. The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

    We see that you reached out to us and our customer support team has already replied to your email explaining how the subscription was purchased along with the benefits of the same.

    Do not worry your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued. If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer! 

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In keeping with all the other complaints, I purchased books from this company at the beginning of September. On Oct 5th they charged my MasterCard $97USD which I did not authorize! I wasnt aware they automatically enroll you in a digital subscription that you have to somehow realize to cancel before they charge you. I sent them a message on October 7th, October 10th and on ******** today (October 11th) and have had no responses even though they have been active on ********. I have cancelled this subscription and want a refund to my MasterCard!

    Business Response

    Date: 10/12/2022

    Hi *******,

    We are really sorry for the negative experience you had with us and we would be happy to help you.

    We are glad that you reached out to us and our customer support team has already replied to your email and as well your ******** message. Please be rest assured your subscription has been canceled and a refund for this product was issued.

    Thank you for your patience with us and for your support. We really appreciate it!  If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you!

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/12/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three books through the company, nothing else, and I paid for those books. They signed me up to a Subscription without my knowledge, no where in the confirmation order was a trial mentioned!!! so a month after I bought the books they scammed my bank account for $97!!!! I want my money back, and will never buy books from them again! ****** learned!!! I have opened a ticket on their website but have heard nothing!

    Business Response

    Date: 10/17/2022

    Hi *******,

    We are really sorry to know that you feel this way, but you are not been scammed. We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. 

    Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 

    We are happy to see that you got in touch with us, and our customer support team has already replied to your query. Do not worry, your subscription has been canceled and a refund for this product has been issued.

    If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid with my **** the three childrens books from PUPPY DOGS AND ICECREAM on September 3/22 $75.48. I received the books and then I was charged $137.63 on October 3/22. I did not order anything else from them and did not receive anything else from them. I have been sending emails to them and I just get an automated reply. I think this company is a scam. I want my money back.

    Business Response

    Date: 10/17/2022

    Hi ****,

    We are really sorry for the negative experience you had with us and we would love to help you. We are not a scam company. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. 

    We see that you reached out to us and our customer support team has already replied to your email on how the annual digital subscription was purchased along with the benefits of the same.

    Also, we are glad that as per your request our team has canceled your subscription and a full refund for this product was issued.

    If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you!

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/17/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:10/10/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four books from this company (*******). Looking at the history, Im not the only one they automatically placed into a digital subscription and just charged me $160 CAD for it. They continue to apologize. Ive emailed them today to get my money back, waiting on a response. Their business should not automatically opt people into something without their knowledge. People continue to complain and they still do it and just refund later when people notice the fraudulent charge. Can they not be asked to stop making this charge to people without their knowledge? I want my money back.

    Business Response

    Date: 10/12/2022

    Hi *****,

    We are offering every customer a one-month free trial to try out our online digital library. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime.

    It is true that some people did not realize that there will be a bill after it ends or ordered it by accident, but we support all our customers and issue full refunds if they had no intentions to purchase the products. We always try to resolve any issues with the customers and do what's right for them.

    We are glad that you reached out to us and our customer support team has already replied to your query and explained the product. You asked for the subscription to be canceled and the customer support team took care of it and confirmed the same to you. Also, we see that our team has replied to your follow-up email about the transaction refund status.

    If you will have any questions or need any support please let us know, we are here to help! 

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 10, 2022 I was charged $97.00 for a subscription I did not purchase. I have attempted to contact customer service for PDIC several times, with no response, There is no phone number.I made an initial purchase of a 3 book series in September or August. Cannot be specific about date or order number since you need a code to check order *********** does not send the code. Thus e making it impossible to contact the.I am seeking a refund to my credit ******************* if this subscription I did not purchase.

    Business Response

    Date: 10/12/2022

    Hi ********,

    We are sorry know you had a difficult time reaching out to us. In order to address our customer's issues in a timely manner, we have moved to a help center where customers can raise a ticket to our support team. There is also a chat icon on our page. Unfortunately, we do not have phone support at this time.

    We are happy to see that you got in touch with us, and our customer support team has already replied to your query regarding the digital subscription. As per your request, the subscription has been canceled and a refund for this product was issued.

    If you have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

    Customer Answer

    Date: 10/14/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just like the other people making complaints I had money taken from my account also. It was unauthorized. The amount was $97 plus tax. There was no mention of any type of subscription at the time that I purchased books from them and I never would have agreed to a subscription for $97 a month! I would like a refund for this unauthorized charge.

    Business Response

    Date: 10/10/2022

    Hi ******,

    We apologize for any confusion or misunderstanding that *** have been caused.

    The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not. Once the order is registered, an order confirmation email is sent and a separate email is sent with login instructions on how to access the digital library. 

    We see that you reached out to us and our customer support team has already addressed your query. And, as per your request, our support team has canceled your subscription and a refund was issued for the same. 

    We hope this information helps! If you will have any questions or need any support please let us know,we are always here to help! Thank you for being a valued customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel a monthly subscription at least three times now. I'm not computer savvy but can't get a phone number to talk to a person. I thought I had gotten it canceled finally last month but apparently I didn't as I was charged again I was not able to get logged in on my phone which is my only internet access when I first ordered subscription. I have never accessed the electronic library. I had an alert from my bank on this charge and replied it was not a legit charge. It was processed today anyways. I would like a refund at the very least for the last month they charged me, preferably the last 3 months I have been trying to get this cancelled.

    Business Response

    Date: 10/07/2022

    Hi ******,

    We are sorry to hear that you had issues contacting us. You can reach out customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage, through our ******** page, or you, can just send an email to us directly at *************************************. Unfortunately, we do not have phone support at this time.

    We checked your case and see that couple of emails you sent were automatically closed by the Task Bot requesting to raise a customer support ticket through our help center. But, we are unable to find any support ticket raised, and hence your query was not replied to.

    We always try to support our customers with any issues they face. Please do not worry, we have now canceled your subscription and you will not face recurring charges for it. Also, a refund for this product has been issued. 

    If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought just the books not a subscription on September 7th 3 different transactions came out of my bank account then I wake up this morning to see you guys took out $97 for a subscription that I never asked for never agreed to. I want my money back now you guys put me way in the hole in my bank. I see that to other people and your call number that you can't even reach you to is ridiculous if you have a business people should be able to contact you over a phone and not just threw email. That you probably could careless to answer. I want my money back right now!!

    Business Response

    Date: 10/07/2022

    Hi ******,

    We are really sorry you had a difficult time reaching out to us. In order to address our customer's issues in a timely manner, we have moved to a help center where customers can raise a ticket to our support team. There is also a chat icon on our page. Unfortunately, we do not have phone support at this time. 

    We have a promotion where the first month of this subscription is free so that people could try it out. Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. You can cancel the subscription at any time through the self-service portal or by contacting our customer support team.

    We are happy to see that you got in touch with us, and our customer support team has already replied to your query regarding all the charges. Do not worry, we have your back! Your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

    If you have any questions or need any support please let us know, we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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