We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 363 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of books for my grandchild. (The autopopulate recorded the wrong last name of Gonie). On Aug 5 2022, Puppy dogs and Ice cream charged my PayPal with an unauthorized payment of $97.00. Transaction number 5X391331YM216633X for some digital library that I did not authorize. This is shady business practice. I would like the Funds returned and the have others warned if this business practice.

    Business Response

    Date: 08/05/2022

    Hi ******,

    We are really sorry for the experience you had with us. We care about all our customers and our intentions are to support everyone the best we can!  We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. 

    Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed. You can cancel the subscription through our help center at any time you want yourself.

    Please be rest assured, that your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

    We hope this helped! If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:08/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $97 charge to our credit card. No order made. Happened through PayPal on 8/4/2022.

    Business Response

    Date: 08/05/2022

    Hi ****,

    We checked your case and see that our customer support has already replied to your email with an explanation of how the subscription was purchased along with the benefits of the same.

    And, we are glad that as per your request our team has canceled your subscription and a refund was issued for the same.

    If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you.

    PDIC Customer Support Team!

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought books from this company on Jul 3 2022. I noticed that there was a 30 day trial that was automatically added to my order and I clicked to have it removed before I completed my purchase. Now I have a charge through my Paypal account for 97USD that was billed today, Aug 3 2022, on my paypal account, through a different email address than the one I purchased the books from, for the digital library. Obviously with all the complaints that this company receives about the same issue, they are not upfront about what they are doing. The email they send states that your order is being processed and if you want to view it click here. I didn't because I knew what I ordered and I just wanted confirmation that the order was processed. When you click here, it then opens up a copy of your invoice and only then do you see that they still included the 30 trial for their digital library. I never used it and I never ordered it. I would like my subscription refunded.

    Business Response

    Date: 08/04/2022

    Hi ********,

    We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. But you can always cancel your subscription through our help center yourself anytime during the trial period as well so that it will not be renewed. 

    We do not have details of any other email address of yours other than you used to make the purchase. As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account to the same email address used for the original purchase. 

    We see that you reached out to our customer support team the same day you received a charge for your subscription and our customer support team explained the product when it was purchased, and its purpose along with the benefit associated with it. You asked the subscription to be canceled and a refund issued which our customer support team took care of and confirmed the same to you. Do not worry, the refund has been issued to the same account used while placing this order for the books and the subscription. 

    If you will have any questions or need any support please let us know, we are here to help! 

    PDIC Customer Support Team

    Customer Answer

    Date: 08/05/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received this refund and would like to remove my complaint or **** it as resolved. 


    Regards,

    *****************************

     


  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 childrens books on July 1st. No issues, arrived promptly.Yesterday,, I see my **************** card charged $104.04 to this company. I did not authorize this charge. They claim I opted into some trial. I never received any information about any offers. I would like the funds back on my **************** card.********** has pretty strict laws on consumer protection. i do not believe the merchandise, whatever it is, has been shipped, if it has, will return it on receipt.i filed a complaint with Paypal and ****************.The business phone number leaves a message to go on the website, but that was difficult to resolve the issue. i am supposed to receive an email response in 24 hours.

    Business Response

    Date: 08/03/2022

    Hi ********,

    We are sorry to know that you had issues contacting us. In order to address our customer's issues in a timely and precise manner, we have moved to a help center where customers can raise a ticket based on the query with our support team. There is also a chat icon/process wherein the customer queries are addressed faster, Unfortunately, we do not have phone support at the moment

    We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.  

    Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account. 

    We do see that you got in touch with us, and our customer support team has already replied to your query. Please do not worry, your subscription has been canceled and a refund for this product has been issued. If you will have any questions or need any support please let us know,we are here to help! 

    PDIC Customer Support Team

    Customer Answer

    Date: 08/03/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27. PDIC Books billed my credit card for ninety-seven Dollars ($97.00) for a supposed purchase on July 25, 2022 from this company. I have ordered from you only one time, a month or so earlier, with no plan to continue ordering. This latest billing gives no information as to what supposedly was ordered, and I have not received any shipments from this company. I am seeking a refund of the amount deducted from my *********** credit card: $97.00, and complete cancellation of any further shipments from PDIC Books. Please help me. ************************, ***********************

    Business Response

    Date: 08/02/2022

    Hi ****,

    We are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.

    Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account.

    Please do not worry, your subscription has been canceled and a refund for this product has been issued.

    If you will have any questions or need any support please let us know,we are here to help!

    PDIC Customer Support Team

  • Initial Complaint

    Date:07/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered 3 rather expensive books a few months back and apparently when placing an order it automatically signs you up for a subscription in which I didn't agree to unless it was a fine print notification hidden in the purchase page. I don't appreciate $97 being automatically taken out of my checking account for children's books without even a notification making me aware of it. I am requesting that it be refunded and canceled ASAP however, my understanding in reading the reviews this is not an easy process and a huge inconvenience to me. I'm very upset and will NEVER order from this company again.

    Business Response

    Date: 08/01/2022

    Hi ********,

    We are offering every customer a one-month free trial to try out our online digital library. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.  

    Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account. 

    We do see that you got in touch with us, and our customer support team has already replied to your query. Please do not worry, your subscription has been canceled and a refund for this product has been issued.

    If you will have any questions or need any support please let us know,we are here to help! 

    PDIC Customer Support Team

  • Initial Complaint

    Date:07/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18 2022 I purchased 3 books for my granddaughter for which I was charged on my pay pal account. ( order number- B-OXW21623SN556103D). She has never received the books and the order cant be tracked. in addition, Puppy Dogs and Ice Cream Charged my PayPal account for a subscription I never wanted. $97 appeared on my Pay Pal account for a free 30 day trial for some PDIC Books!!!It took a great deal of time to cancel this and I want the $97 credited back to my PayPal account as soon as possible! As I just discovered it yesterday and have not used this at all!!! This 30 day free trial for digital books was not ordered! They say free 30 day trial and then charge you?? Please help me resolve this with them. I would like the original $37.40 and the$ 97 Refunded to me asap! I have tried calling them, using the number they provided and it is a scam for free. medical devices, so have no way to contact the company directly.

    Business Response

    Date: 07/28/2022

    Hi ****,

    We are really sorry you had a difficult time reaching out to us. You can reach out customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage, through our ******** page, or you, can just send an email to us directly at *************************************. Unfortunately, we do not have phone support at this time.

    It appears that you purchased an annual digital subscription along with some of our books purchased in June 2022. We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 

    We apologize since you did not receive your physical book order. However, your order was shipped through **** under tracking 9241990306532300477297 and as per the **** update, it was delivered on June 24, 2022. But, we will raise this with the carrier partner for further investigation. 

    Please do not worry, your subscription has been canceled and a refund was issued for both orders. Hope this resolved your query. If you need any help or have any questions please do not hesitate to contact us - we are here to help! 

    PDIC Customer Support Team!

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2022 a charge for $97 was taken from my PayPal account for a digital library I did not order. I've tried to contact them and all I've been able to do is block them from being able to take any more money out of my PayPal account. There is no contact information to talk to anyone about a refund. I've seen other complaints that they are doing to same to others. They need to be held accountable.

    Business Response

    Date: 07/28/2022

    Hi ******,

    We are really sorry you had a difficult time reaching out to us. You can reach out customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage, through our ******** page, or you, can just send an email to us directly at *************************************. 

    We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 

    Please do not worry, your subscription has been canceled and a refund was issued for the same.

    If you will have any questions or need any support please let us know,we are always here to help!   

    PDIC Customer Support Team

  • Initial Complaint

    Date:07/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered books last year and received them. Then they sent more books without us ordering them. We sent them back and said cancel all future orders. We never received a refund for the books we sent back, which we have a tracing # saying they were delivered June 21, 2022. Now we just saw a charge on our credit card for $107. We have not ordered anything!! I tried to reach the company. You cant call them, they only say they will respond by going on line and sending a message through their support page.

    Business Response

    Date: 07/28/2022

    Hi ******,

    We are sorry to hear that you had issues contacting us. We checked your case and see that couple of emails you sent were automatically closed by the Task Bot requesting to raise a customer support ticket through our help center. Our help center helps our customers get answers to frequently asked questions faster and do as much self-service as possible so that all our customer queries get resolved even without reaching out to us. Unfortunately, we do not have phone support at the moment.

    We are happy that you had recently created two support tickets and got in touch with our customer support and our team responded to both tickets within the time frame. 

    We are also happy to see our team has shared the complete order details with you that were placed in the month of June 22 along with that you have purchased a digital subscription under 30 days free trial offer. Once you purchase this product an order confirmation email is sent with login instructions. Also, an email notification is sent as soon as the charge is debited from your account. You can cancel the subscription yourself through our help center any time you want. But, do not worry, your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

    Also, we see that our customer support team has already replied to your query regarding the refund of the books sent back and we are awaiting your confirmation with the details needed to move further with a refund. Please reach out to us with further details as needed and we will be more than happy to help!

    PDIC Customer Support Team!

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: July 25, 2022.Nature of complaint: unauthorized charge of $102.82 via PayPal for automatic charge for access to " digital library" that I did not knowingly agree to.

    Business Response

    Date: 07/27/2022

    Hi *****,

    We see that you had purchased an annual digital subscription under 30-day free trial offer along with some of our books. Once you purchase this product an order confirmation email is sent with login instructions. You can cancel the subscription through our help center at any time you want. 


    We see that our customer support team has already replied to your email with an explanation of how the subscription was purchased along with the benefits of the same. Also, your subscription has been canceled and a refund was issued for the same.


    Please feel welcome to reach out to us with any questions you may have, and we will be more than happy to help!


    PDIC Customer Support Team!

    Customer Answer

    Date: 07/27/2022



    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    *********************


     

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.