Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is very similar other complaints I see posted. I purchased a bundle of 3 books, paid for them, and then a few weeks later received another additional charge for $97. After a quick ****** search, I found the reason for the charge was a hidden annual subscription they are charging people for. There is no simple straight forward way to get your money back. It seems obvious to me this company is knowingly deceiving customers with a hidden subscription that they can legally fall back on saying "you should have opted out". This is absolutely ridiculous and to see so many others have had this same issue and reported it only tells me the company is aware and continuing the deceitful process anyway. Disappointing to see a company selling children's book running a scam like this.

  Business Response

  Date: 10/19/2022

  Hi ****,

  Well, we are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free.

  Once the order gets registered an order confirmation email is sent and login details are sent through a separate email. Please note that you can always cancel it yourself by logging in to our help center or through our customer support. 

  We are happy to see that you got in touch with our customer support team and that your subscription is already canceled and a refund for this product was issued.

  We care about all our customers and we always try to help out in the best possible way when faced with issues so please do not hesitate to contact us in the future! 

  PDIC Customer Support Team!

• Initial Complaint

  Date:10/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 3 paperback books for my grandson and that $27 order was fulfilled accordingly. I did receive an email form the company stating that with the books I ordered that I was eligible for their free digital library. I had to download their app to see the library and then decided I wouldnt use it and deleted the app. Then I saw $97 charge from this company to my bank account. I never received any warning or notice that I was in some sort of trial period to purchase this app. I have called the company and the phone routes you to their online help desk. I have sent multiple messages to their help desk and received no response. Yet I continue to receive advertising from them. This is very disappointing as I was pleased with the books I ordered even though it took almost a month for them to arrive. I dont think I should be charged for a service I did not authorize and was not notified about in advance.

  Business Response

  Date: 10/19/2022

  Hi *******,

  We are really sorry for the inconvenience caused to you in any way. 

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. Like all subscriptions, this gets renewed if not canceled under a free trial offer. But you can always cancel your subscription through our help center yourself anytime.

  We see that you reached out to us and our customer support team has already replied to your email on how the annual digital subscription was purchased along with the benefits of the same.

  Also, we are glad that as per your request our team has canceled your subscription and a full refund for this product was issued. If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you! 

  PDIC Customer Support Team!

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and received a set of books in September. They are great, no complaints there. However, I received an alert from my bank on 10/15/22 that my credit card was being used for a $97 charge on the **** website. I did not authorize a charge, nor was I aware that this was potentially a recurring subscription I was signing up for until I read other comments here. I also went back through all the emails they sent (which was a lot, I did try to unsubscribe) and none of them say anything about signing up for a recurring charge. One email provides login info for accessing the digital library, but nothing about recurring charges. I never even logged into the digital library because I didnt want it! I also took a screenshot of my order receipt which only states free 30 day trial and nothing about a subscription. If I recall correctly, at checkout you couldnt even uncheck the option. Based on the comments here, this business needs to be stopped from being allowed to do this! Thankfully my credit card stopped it!

  Business Response

  Date: 10/19/2022

  Hi ******,

  We apologize for any confusion or misunderstanding that *** have been caused.

  The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not. Like all subscriptions, this gets renewed after the 30-day free trial period is over. You can cancel the subscription at any time through the self-service portal or by contacting our customer support team.

  Please do not worry, your subscription has been canceled and you will not face recurring charges for it.

  We care about all our customers and we always try to help out in the best possible way when faced with issues so please do not hesitate to contact us in the future! 

  PDIC Customer Support Team!

  Customer Answer

  Date: 10/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 books from this business and paid with my credit and received my books, however, never did they once say anything about this being a subscription and they took out $103.79 for some kind of a subscription to their company that I never once agreed to. Im so upset over this, I want them to return the money they took out of my account immediately once that is done, I will feel this matter will be complete but not until my money is returned.Thank you.

  Business Response

  Date: 10/18/2022

  Hi *********,

  We are really sorry for the inconvenience caused to you in any way. We are a company that cares a lot for all our customers and always wants them to give the best experience possible.

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. This is an excellent product and here you get access to all our content digitally. We have a lot of good feedback from many of our customers that the kids are enjoying this a lot. Here the kids can download & read the books offline, print them and color them over and over again. 

  Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Do not worry we are here to take care of your request. Your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

  If you need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!

  PDIC Customer Support Team!

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14,2022, I ordered three books for my grandchild. I was happy with the books and had no complaints. However, today I was charged $97 (automatic payment) for a digital subscription. I dont even know what theyre talking about. I never ordered this product, never authorized a recurring ongoing subscription, and I have received nothing from PDIC (digitally or hard copy). I have been working on getting this resolved, and contacting BBB was one of my first steps. I checked complaints against PDIC and one of the first ones described my situation exactly: bought a few books and then was charged a month later for the $97 digital product. She said that there was no mention of agreeing to any ongoing automatic charge and she did not see anything that indicated that she agreed to a expensive subscription. This is my exact same experience. So obviously, PDIC has built in an invisible scam when ordering. I dont want anyone else to be a victim of ***** unethical practices.

  Business Response

  Date: 10/18/2022

  Hi *****,

  We apologize for any confusion or misunderstanding that *** have been caused. This being a great product, we wanted you to try it out and not scam you. The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

  An email confirming your order number along with complete purchase details was sent as soon as the order was registered with us. We are still a young and growing company that is trying to create some quality books and great products that people can use. We take feedback and we try to improve our products and services accordingly. We support all our customers and issue full refunds if they had no intention to purchase the products. 

  We do see that you got in touch with us, and our customer support team has already replied to your query. Please do not worry, your subscription has been canceled and a refund for this product was issued.

  We care about all our customers and we always try to help out in the best possible way when faced with issues so please do not hesitate to contact us in the future! 

  PDIC Customer Support Team!

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was fraudulently billed $102.82 by PDIC for an annual subscription I did not request or use. We bought some books for our granddaughter back in July, but we did not agree to any other business with PDIC. We attempted to contact the company, but there are no working telephone lines available for PDIC, nor are there customer service agents available online. With email and online, I have canceled the subscription and requested a refund, but there has been no response from the company. Meanwhile, they continue sending me advertising emails.It appears this is a frequent error in their administrative process or perhaps in their website function.

  Business Response

  Date: 10/18/2022

  Hi *****,

  We are really sorry you had a difficult time reaching out to us. You can reach out to the customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage) through our ******** page, or you can just email us directly at *************************************. Unfortunately, we do not have phone support at the moment. But, we are working on building a phone support team soon.

  Well, we are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. Once the order gets registered an order confirmation email is sent and login details are sent through a separate email. But, you can always cancel it yourself by logging in to our help center or through our customer support. 

  We see that you reached out to us and our customer support team has already replied to your email on how the annual digital subscription was purchased along with the benefits of the same.

  Also, we are glad that as per your request our team has canceled your subscription and a full refund for this product was issued. If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you! 

  PDIC Customer Support Team!

  Customer Answer

  Date: 10/19/2022

  I've received the business response, but the refund has not been made.

  Business Response

  Date: 10/19/2022

  Hi *****,

  We apologize for any confusion or misunderstanding that *** have been caused.

  We again confirm that your subscription has been canceled and a complete refund has been issued on October 16th to the same account which was used for the purchase.

  Also, we have shared the complete refund transaction details with you through email.

  If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you! 

  PDIC Customer Support Team!

  Customer Answer

  Date: 10/20/2022

  
  Better Business Bureau:
  
  My account has been credited with the refund as of today.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 children's books from a company called Puppy Dogs and Ice Cream on August 17, 2022. The books were $49.95. It apparently included a free 30 day trial membership for a digital download service. I did not select this free trial membership! My credit card was charged $97.00 on September 17, 2022 without notification or permission. I believe they are not upfront about the membership, etc. I was not told the renewal was automatic .

  Business Response

  Date: 10/18/2022

  Hi *******,

  We apologize for any confusion or misunderstanding that *** have been caused.

  The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

  An email confirming your order number along with complete purchase details was sent as soon as the order was registered with us. Also, a separate email with login instructions was sent. 

  We do see that you got in touch with us, and our customer support team has already replied to your query. Please do not worry, your subscription has been canceled and a refund for this product was issued.

  We care about all our customers and we always try to help out in the best possible way when faced with issues so please do not hesitate to contact us in the future! 

  PDIC Customer Support Team!

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 books from them which I received Now the took out $97 and said I subscribed to an annual thing I did not do that Im trying to get my money back I think they are a scam company that says everyone subscribed to this annual thing No!!!!!

  Business Response

  Date: 10/18/2022

  Hi *****,

  We apologize for any confusion or misunderstanding that *** have been caused.

  This being a great product, we wanted you to try it out and not scam you. The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

  An email confirming your order number along with complete item purchase details was sent as soon as the order was registered with us. Also, a separate email with login instructions was sent. 

  We do see that you got in touch with us, and our customer support team has already replied to your query. Please do not worry, your subscription has been canceled and a refund for this product was issued.

  We care about all our customers and we always try to help out in the best possible way when faced with issues so please do not hesitate to contact us in the future! 

  PDIC Customer Support Team!

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a few books from this company. On October 11th, 2022, they charged me $97.00 for an online subscription I was not aware I had agreed to and do not want. I have emailed them to get my money back. I am concerned and want ** money back!

  Business Response

  Date: 10/17/2022

  Hi ********,

  We are really sorry for the inconvenience this may have caused.

  The online digital library is a new product that we launched and it is a great product, therefore, we are promoting it for people to try it out. We offer free access to it for a month and customers can cancel it at any time. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

  We see that you reached out to us and our customer support team has already replied to your email explaining how the subscription was purchased along with the benefits of the same.

  Do not worry your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.

  If you will have any questions or need any support please let us know,we are here to help! Thank you for being a customer!

  PDIC Customer Support Team!

  Customer Answer

  Date: 10/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Puppy Dogs & Ice Cream charged unauthorized monies to my account. I would like these monies refunded. On August 17, 2022 Transaction # 8KT78426Mu6620409 $ ***** + Ship **** + tax $2.10 = Total of $38.00 for 3 paperback books not ordered or authorized to pay. 2nd order on August 17, 2022 Transaction # 7J313252CH412811U for$8.95 + tax $.63 + ****= Total $**** for Paperback book not ordered or authorized to pay. On September 17, 2022 Transaction# OPL75148PC1187213 for $97.00 for Digital Library. Total amount not ordered or authorized is $ ******. I never ordered these items and never authorized to pay for these items which also never received and I DO NOT wish to receive. These are fraudulent charges. I tried call and not allowed to leave message just refer us to send email. I sent email and I received a computer generated reply stating I would be contacted within 24 hours. Never happened as it is well over 24 hours. It seams this company has compromised many peoples accounts and continues to do so. I would like an immediate refund.Refund totaling $144.48. They have compromised my Bank Account and my PayPal account These people need to be stopped. I have changed PayPal password and I will be visiting bank and change passwords.

  Business Response

  Date: 10/17/2022

  Hi *****,

  We are sorry for the inconvenience this may have caused.

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. It is not mandatory to take it, during checkout you can decide if you want to try it or not.

  We are glad that our customer support team has already replied to your query and explained the benefits associated with the subscription. Please do not worry, your subscription has been canceled and you will not face recurring charges for it. Also, a complete refund for this product has been issued. 

  Also, we see that you placed an order with us in August 2022 for 4 paperback books that were delivered on August 22nd through **** under tracking **********************. We see that you have a dispute being raised with your bank about these order charges. We submitted the required evidence to the bank and it was resolved according to the standard processes set in place by the bank. Please contact your bank for more information about your case.

  If you still need any help, please feel free to reach out to us with any questions and we will be more than happy to assist you!

  PDIC Customer Support Team!
  

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.   
  
  Regards,
  
  *************************