Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought six books in July 2022 from puppy dogs and ice cream which came fine . then I noticed another payment was charged on my **** for $127.33 on August 14, 2022 for something I did not order and do not want. Somehow during my original order they seem to have me signed up for ongoing charges. I can see that this is happening to other people I want my money back and the subscription needs to be stopped.

  Business Response

  Date: 08/16/2022

  Hi *****,

  We checked your case and see that our customer support team has already replied to your email with an explanation of how the subscription was purchased along with the benefits of the same.
  
  And, we are glad that as per your request our customer support team has canceled your subscription and a refund was issued for the same.
  
  If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you!

  Customer Answer

  Date: 08/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/22 I ordered 3books and charged to my **** $37.70. My books were delivered, fine, but on 8/10/22 my bank account was charged $97.00 for a digital library that I did NOT authorize. This is FRAUD! I called my bank and reported it. I went to BBB to report and found all this other reports of the same thing-Meta/ Facebook is a ****************** and this business needs to go out of busses!!! I want my money back!

  Business Response

  Date: 08/16/2022

  Hi *****,

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.  
  
  As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account to the same email address used for the original purchase. 
  
  We are happy to see that you got in touch with us, and our customer support team has already replied to your query. Do not worry, your subscription has been canceled and a refund for this product has been issued.
  
  If you will have any questions or need any support please let us know, we are here to help! 
  
  PDIC Customer Support Team

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three individual books from this company. That was it. I did not sign up for a trial or a subscription. I received some emails stating that the package is being shipped, but I didn't order anything I didn't even look into the emails because of that. When you order a product you usually get a bunch of emails with options to order other things, which is why I didn't look. I got charged $97 on my account for books that I've never even received I I'm guessing. I would like that money back and for it not to happen again. As I read complaints on here, apparently I'm not the only one that is having this problem. I need it to be resolved but I'm having a hard time finding out how to resolve it.

  Business Response

  Date: 08/12/2022

  Hi *****,

  We checked your case and see that our customer support has already replied to your email with an explanation of how the subscription was purchased along with the benefits of the same.
  
  And, we are glad that as per your request our customer support team has canceled your subscription and a refund was issued for the same.
  
  If you will need any support just know that we are always here to help.

  PDIC Customer Support Team!

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered three (books) for from them for $38.06 on July 7, 2022 and received the books just fine.On August 11, 2022, there was a $104.03 charge against the credit card. I did not order anything else from this company, nor did I to the best of my knowledge sign up for any recurring services / charges.I would like the $104.03 refunded/ returned to the credit card and no further charges to my account by this company.

  Business Response

  Date: 08/12/2022

  Hi *******,

  We see that you reached out to us and our customer support team has already replied to your request and explained the product when it was purchased, and its purpose along with the benefit associated with it.

  Please do not worry, as per your request the subscription has been canceled and a refund for this product has been issued.

  If you will have any questions or need any support please let us know, we are here to help! Thank you for being a customer! 

  PDIC Customer Support Team

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 books on line on July 7, 2022 for $37.92 and when I ordered, I clicked on the box stating I did NOT want further automatic shipments. Books came and no issue. Checked my credit card statement on 8/7/22 and found a purchase for a set of books totaling $103.55. 8/7/22 I called the site immediately, could not get a person to speak to and was transferred to a web site. Typed in request to stop any and all further shipments and refund my money. Site said I would get an email response in 24 hours or less. It is now over 72 hours and credit card has payed out the money. No books, no money, and no response! I want to make sure the automatic shipments/membership are cancelled, do not send the books, and refund my money immediately to my credit card. After the fact, while filing this complaint, this seems to happen quite frequently as evidenced by the number of complaints filed.

  Business Response

  Date: 08/11/2022

  Hi *****,

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.

  We checked your case and see that you already got in touch with us and our customer support team has replied to your request within the time frame. Please be rest assured that your subscription has been canceled and a refund for this product has been issued.

  If you will have any questions or need any support please let us know, we are here to help! 

  
  PDIC Customer Support Team

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Puppy Dogs and Ice Cream just sent me a receipt for $97 USD. I did not authorize this payment.Earlier I did buy three books from them.I did not sign up for anything else.Clearly they kept my PayPal account info and are now using it for further charges.What a rip off!!

  Business Response

  Date: 08/11/2022

  Hi *******,

  We are really sorry for the experience you had with us.  We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. 
  
  Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed. You can cancel the subscription through our help center at any time you want yourself.
  
  Please be rest assured, that your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.
  
  If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you!
  
  PDIC Customer Support Team

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 3 books from PDIC on July 10, 2022. I was charged the appropriate amount and received the books promptly. All good on that front. However, on the morning of August 10, 2022, I saw a charge in my bank account from PDIC BOOKS for $103.79. After reading other reviews on this site, I see that I (like many others) was signed up for a 30-Day Trial (and subsequent subscription) for a subscription service that they offer that I never wanted or asked for. I even remember selecting the option to NOT subscribe to their service when I made my initial purchase, yet I was subscribed and charged anyway. Not only that, I wasn't even alerted by the company that the trial was ending and that a charge would be made. It just came from out of nowhere. I checked through the emails I received when making my initial purchase, and nowhere was a 30-Day Trial mentioned. This is a terrible way to run a business, and I hope they change their ways before enough people flood the internet with stories like mine. I am in the process of requesting a refund. Hopefully I won't have any trouble. Time will tell. Personally, I won't be making any more purchases from them.

  Business Response

  Date: 08/11/2022

  Hi ********,

  We are having an offer going on where we are giving a 30-day free trial of our digital library access to all our customers. We received feedback and reviews from many of our customers that it's a great product and hence we wanted you to try it for the 1st month for free. You can decide if you want to try it before checkout. You can cancel the subscription through our help center at any time you want.  
  
  As soon as the purchase was complete an order confirmation email was sent and a separate email was sent with login instructions and how to access the digital library. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account to the same email address used for the original purchase. 
  
  We see that you reached out to our customer support team the same day you received a charge for your subscription and our customer support team explained the product when it was purchased, and its purpose along with the benefit associated with it. We are glad that, as per your request our customer support team has already canceled the subscription and a refund for this product has been issued. 
  
  If you will have any questions or need any support please let us know, we are here to help! 
  
  PDIC Customer Support Team

  Customer Answer

  Date: 08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************************
  
   
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was charged ****** to my bank. I did not order any books or anything else. When I went to see what it was for and it showed me a digital library that I never sign up for! They have no right to steal peoples money by hiding a nonexistent subscription that was never seen or told about. This company is underhanded and deceitful. So much for sharing your feelings and what ever happened to being good business people. I want my money back! I will tell everyone I know to stay clear of PDIC books!

  Business Response

  Date: 08/10/2022

  Hi ***,

  Im sorry to hear about your frustration and we apologies for the negative experience you had with us. Do not worry, we are here and would love to help you. We are a young and growing company that puts a lot of heart into our books and our products are enjoyed & loved by many customers. Our digital library is an easier way to access our collection and read the content on the go without the hassle of carrying the physical books. Also, it is accessible through computers, Laptops as well as Smartphones. So we want all our customers to try it out free for 30 days and check the benefits associated with the same. You can always decide if you want to try it before checkout. 
  
  It appears that you purchased an annual digital subscription along with some of our books purchased in July 2022. Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed. You can cancel the subscription through our help center at any time you want yourself.
  
  Please be rest assured, that your subscription has been canceled and you will not face recurring charges for it. Also, a refund for this product has been issued.
  
  If you would need any help in the future please visit our website and raise a support ticket - we are always there to help. Thank you for being our customer!
   
  PDIC Customer Support Team

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 small children books . $37.00 .. now they want to charge me $102.87 a month ... Will not pay this want a refund but no way to leave a message

  Business Response

  Date: 08/09/2022

  Hi *****,

  We are really sorry you had a difficult time reaching out to us. You can reach out customer support team through the customer support widget on our website (yellow icon in the bottom right of our homepage, through our ******** page, or you, can just send an email to us directly at *************************************.
  
  It appears that you purchased an annual digital subscription along with some of our books purchased in June 2022. We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. 
  
  Do not worry, your subscription has been canceled and a refund for this product has been issued. This is how you can raise a customer support ticket. It is easy:
  
  1. Just go to our website: https://shop.puppydogsandicecream.com/
  2. Click on the chat icon.
  3. Select "Contact Customer Support"
  4. Follow the steps to get connected to one of our agents
  If you would need any help in the future please visit our website as mentioned above and raise a support ticket - we are always there to help.
  
  PDIC Customer Support Team!

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 books in July 2022 from puppy dogs and ice cream which came fine. Then I noticed a payment to them was sent on my PayPal for $97 USD on aug 4 for a digital library I did not order and do not want. Somehow during my original order they had signed me up for a recurring monthly prescription. Reading the reviews now I see they have done this to many people. SO fraudulent!!!! I tried to cancel it but it is not working. I want my money back and they need to be stopped!

  Business Response

  Date: 08/05/2022

  Hi *******,

  We have a promotion where the first month of the digital subscription is free so that people could try it out. You can decide if you want to try it before checkout. 
  
  Once you purchase this product an order confirmation email is sent and a separate email is sent with login instructions. Also, an email notification is sent as soon as the subscription is renewed and the charge is debited from your account. You can cancel the subscription through our help center at any time you want.
  
  Do not worry, your subscription has been canceled and a refund for this product is issued. This is how you can raise a customer support ticket. It is easy:
  
  1. Just go to our website: https://shop.puppydogsandicecream.com/
  2. Click on the chat icon.
  3. Select "Contact Customer Support"
  4. Follow the steps to get connected to one of our agents

  If you would need any help in the future please visit our website as mentioned above and raise a support ticket - we are always there to help.
  
  PDIC Customer Support Team