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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 363 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered bools for my grandchildren and the total was $51.54 - which was charged on 3/4/2023 yet I have an additional charge for $97 on my card - this is not authorized, and I believe is deceptive marketing.Conveniently there is no way to actually talk with a representative, so I am forced to make this complaint.I'll need a resolution immediately.My order # is 7B39399571 dated 3/11/2023.The $97.00 charge posted to my bank account on 3/11/223 which I want completely refunded. And you should refund the $51.54 just to correct your deceptive practices. I am a business owner myself and know the repercussions of bad word of mouth - your complaints say it all!!Not Happy.I am irritated that I've had to put so much time into resolving your deceptive marketing ploy. I've read other complaints that are exactly the same.Bad business!!!!

    Business Response

    Date: 03/14/2023

    ********, 

    I'm sorry to hear that your experience with us was not what you expected. We've done our best to ensure that the information concerning the free trial of our digital content is presented to customers multiple times throughout the shopping/purchasing process. In addition, after the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. 

    I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and I hope you'll consider shopping with us again. 

     

    PDIC Customer Support

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/23 I ordered one set of 3 childrens books for $38.33. The company also sent me another set of 3 books and charged me an additional $32.38. I was not happy but figured my grandchildren could benefit so I let it go. Now today they hit my account for another $104.16 for some library subscription charge that I never ordered. So I went into their site and selected Cancel My Subscription - only to receive the notation that they don't have a subscription tied to my email. But the money is taken out of my account. I need them to credit me back and go away forever - I'll write my own books before they get another dime.

    Business Response

    Date: 03/06/2023

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Since the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 books for $37.70 January 28th then i noticed that on February 27th i have another charge for $97. i did not order any more books and would like a refund of my money.

    Business Response

    Date: 03/06/2023

    ********, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Since the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/3/2023 0rder # ****** duplicated order.need to return one.. order #a83954858b . ***************. ********************************* ********** *********************************************************************. total charge $49.98. do I need instructions on how to send in for a refund, any forms or return numbers?

    Business Response

    Date: 03/01/2023

    ********, 

    I see that you reached out to us on 2/23. Our Customer Support Team responded but we haven't heard back from you since then. Below is the response from our agent that should have all of the info you need: 

    Thanks for your message! I have checked on your account and can confirm that you have placed a duplicate order for Everyone Feels: Complete Series (3 Books). Here is a summary of your orders.


    Order A83954858B was placed on February 4 for Everyone Feels: Complete Series (3 Books) and delivered on February 18 via **** under tracking number **************************.


    Order ******* was placed on February 4 for Everyone Feels: Complete Series (3 Books) and delivered on February 18 via **** under tracking number **************************.


    We sent a confirmation email after the order was placed. Also, all orders are placed from the customer's end and we do not enter your payment information.


    But rest assured that you may still return the books for a refund if you did not intend to order them.


    You can send your items to the below-mentioned address within 30 days from the date of delivery. Please include your name, email, phone number, and original order number with your return. Also, we would require you to share the return tracking number once the order is returned for us to track the package and process the refund.


    Puppy Dogs & Ice Cream
    19655 ***************************************************, ***


    Your credit will be issued on the following Monday upon receipt of the returned items.  


    If you have any more concerns, feel free to let us know. 

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 books for my grandaughter , I got them very late but finally got them. They charged me the correct amount for the 3 books. Now, after almost 2 weeks of receiving the books, I see that they have charged me 97 dollars in my credit card. I did NOT sign for any suscription or authorized them to charge my credit card. They need to refund me 97 dollars immediately. There was no phone number to contact them, so I am contacting my credit card.

    Business Response

    Date: 02/27/2023

    ***, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. Since the the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us today and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im 74 years old. On February 17, 2023, I placed an order for Bible story books for my grandchildren. I was charged a monthly subscription charge of $113.27 for six books. I was not aware that this was a subscription but that it was a one time purchase. I have requested that my subscription be canceled but unsuccessfully been able to request a full refund. Im returning them and expect a refund.

    Business Response

    Date: 02/27/2023

    *****, 

    Sorry for any confusion regarding this order. The subscription that you mention was a 30-day free trial of our digital content and not actual physical books. Because it was cancelled within the 30-day trial period, you were never charged for it. The charges that you are mentioning are for 2 book bundles that you placed an order for. Each was ***** and that combined with tax and shipping came to the amount that you were charged. I you aren't interested in keeping either one or both of the bundles, you are welcome to return them to us and we will process a refund once they are received back. Make sure to keep the tracking number for the shipment back and contact us with that information so that we can begin the refund process. I hope this clears up any confusion. Please reach out us at www.puppydogsandicecream.com and click on the chat icon in the lower right-hand part of the screen to reach a Customer Support team member. Thank you so much for your interest in our products. 

     

    PDIC Customer Support Team

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This so called book company is a fraud. I purchased three books only. I was then charged for digital library at $97 a pop that I have not seen. The charge were made on my debit card without my consent. My bank is disputing the charge. Do not purchase from this fraudulent site.

    Business Response

    Date: 02/27/2023

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Since the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I attempted to refund all charges associated with the subscription, but due to the dispute from your bank, the refund was was not able to go through. I have confirmed that the subscription is cancelled as well. You will need to continue working with your bank concerning getting the charges back. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I also ordered the 3 books .No where did i see i was signing up for a subscription. When it popped up to order the other 3 i hit no. I had a pending charge of ****** and tried to contact to cancel. Only through email could i cancel. But the charge went through and its been 10 days with no refund. Very deceiving. Over priced and i want my money back.

    Business Response

    Date: 02/22/2023

    ****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. since the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9, 2023 I made And online purchase of 3 books from puppy dogs and ice cream. The books did not arrive for 24 days after placing the order. On February 8th 2023 I was charged in additional $104.22 for a digital subscription which I never agreed to nor ordered As I do not do ********** attempted to contact the phone number listed. however, the answering machine told me i could only go to the website and file a customer complaint. Of course, one never gets a response to that. I asked, online, to be unsubscribed from *******************. Waiting for a refund. I did not receive an email regarding the $104.22 charge, as suggested in a response from PuppyDogs to a complaint similar to mine, with the BBB. They purport to be a ****************** however their business practices are not honest. Because of this unwanted secondary charge, I was going to send the books back as it is within 30 days of receiving them. Then, I am told it is 30 days from date of original order, not receipt! And thus I cannot return my books for a refund. Under the circumstances, I do not wish to do business with this company.

    Business Response

    Date: 02/21/2023

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of books from the company and received them no problem. However, a month later, I have a $97 charge on my card that I did not approve. Ive reached out to the company and havent heard anything back. If this was something in the fine print when I ordered books, then they need to knock it off. I didnt want a subscription - just to buy a couple books!

    Business Response

    Date: 02/21/2023

    Victoria, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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