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Business Profile

Book Publishers

Puppy Dogs & Ice Cream Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 363 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 books from PDIC for Christmas. I did not approve any type of charge or subscription to them. On January 12th I received an unauthorized charge of $97 to my credit card that I used to purchase the 2 books. I would like a refund!!

    Business Response

    Date: 02/21/2023

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books at Christmas. I apparently ordered twice because it was confusing. I was charged $119.59 twice and $106.22 for something. The only books I kept were the 3, Snowman Song, Lights in the Church and Secret Santa. These same books were returned not opened along with Gods Gifts, Sit Stay ************** of Life. They were returned 1/10/2023 to Puppy Dogs & Ice Cream ******************************************************* They do not list how to contact them, no address or phone number that I was able to actually could speak with or get help. I received a message from someone named ****************** listing tracking numbers that did not match anything on any thing shipped to me. So them have their merchandise back and Im out the money. I could understand being charged for the 3 books I kept but not the 6 returned.I am a senior citizen that live on SS that I worked for over 50 years and this was a financial burden.

    Business Response

    Date: 02/21/2023

    ******, 

    I have researched your orders and here is what I found: On 12/7/22 you placed two orders for the same items about half an hour apart. The orders consisted of 2 three-book bundles for each order. On 12/8, one of our customer support agents was able to stop one of the bundles from shipping and credited you back $54.82 for that bundle. The other 3 books in that order did ship and were delivered. The second order also shipped and delivered(2 three-book bundles).

    The items that you ordered came with a 30-day free trial of our digital content. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. That is what happened in this case. I have refunded you the $106.22 for the subscription and cancelled it. 

    If you have returned any of the other books that were delivered, you will just need to contact us to let us know what the tracking number was on the return so that we can confirm receipt and we will be happy to issue the refund. 

    We can be contacted via chat or email(we don't currently have a phone channel for customer service) by going to our website ****************************** and looking for the chat icon in the lower right-hand side of the page. That will get you connected with one of our Customer Support Team members who will happily assist you. 

    I hope this helps and answers any questions that you may have. 

     

    PDIC Customer Support

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books Jan. 18th and just saw they tried to charge my card 104 dollars for books I did not order. I would like this charge to be removed and any subscription involved to be removed and taken care of.

    Business Response

    Date: 02/17/2023

    Lea, 

    I see that you were in contact with our Customer Support Team earlier today. Our team member confirmed that the subscription was cancelled and also that a charge for the subscription was not processed. Please reach out to us if you have any further questions or concerns. 

     

    PDIC Customer Support

  • Initial Complaint

    Date:02/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/14/22 - Unauthorized purchase from PDIC Books *********** CA S302314323898712 for $103.43. Attempted numerous unsuccessful calls to Puppy ***********Cream. If you have questions or need additional information, please text, email *********************** or call ************. Appreciate favorable resolution to this complaint ASAP. Thank you, *****************.

    Business Response

    Date: 02/17/2023

    ****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 85 yrs old. In late Sept I ordered 3 books For my Great Granddaughters for a Christmas gift about *****. I received the books and liked them very much. They were $37.70. On my Oct bill I was charged $97.00 Dollars for Books I DID NOT ORDER. (and never received) Please HELP me get my money back

    Business Response

    Date: 02/17/2023

    ******, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. If the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 6, 2023, I purchased books from puppy dogs and ice cream. The bill was *****, however. When I received my credit card statement today Feb. 13th there were charges for ***** and ***** on Jan 6th and one for ****** on Feb. 6th. I assure you I made no additional orders other then the original ***** on Jan 6th. These people are running a scam and need to be shut down. ***************************

    Business Response

    Date: 02/17/2023

    *****, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I see that you contacted us on 2/13 and one of our Customer Support Team members refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 books for my grandkids. $39.95. They sent more books than i ordered at additional charge $33.31. I didnt check my credit card in time to dispute. On Saturday I found a pending charge for $97.00 ! For a digital library i would never get for my grandkids. My **** is disputing. I hope i dont have to pay. I would like my money back on the books. I will send back. They say has to be within 30 days and i need an order number which wasnt on any of their emails. I.m very frustrated. The telephone number they list is not to speak to anyone. Only to give you their website.

    Business Response

    Date: 02/14/2023

    *******, 

    I have researched your order and see that there were 2 sets of 3 books each ordered on 1/10/23 (These are the two smaller charges that you mentioned). In addition, there was also a 30-day free trial of our digital content included with the order. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Once the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge(the charge for $97.00).  All of the items included in the order would have been visible as line items on the ************** page where you submit the order and provide payment. 

    I also see that you reached out us on Friday, 2/10/23, and one of our Customer Support Agents refunded you for the subscription and ensured that it was cancelled. I hope that this information helps. Please contact us if you have any further questions or concerns. 

     

    PDIC Customer Support

     

    Customer Answer

    Date: 02/14/2023

    i appreciate that they refunded the $97.00 subscrption which I never ordered. And by the way , I never received any emails about canceling it since i never ordered  it. As far as the 3 additional books i supposedly ordered! I did not!!  They  must have a  confusing order system since i I read that many people  complained  on Trust pilot for that same problem. People only ordered 3 and they somehow put another order in there. I dint want any of there booksor have anything more to do with shady company. The books are at my daughters and she is more than an hour away. I will get them latet this week and return them. My **** was canceled because i reported $97. Charge. I want a check sent to me after the return is received.

    Business Response

    Date: 02/17/2023

    *******, 

    I understand your frustration, but as previously mentioned, all of the items in your order are present on the final screen before you hit submit. The second set of books is offered to customers at a discounted price and the customer simply needs to click on a checkbox to opt out of the offer. 

    We are happy to refund the returned books as soon as they are received. You will just need to contact us with the tracking number for the return so that we can confirm receipt of the items. A refund will then be processed. We are not able to issue a check, but will refund the account that was originally billed and the credit will go through even if the card has been cancelled. 

    PDIC Customer Support

    Customer Answer

    Date: 02/17/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:02/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by this company for my initial order then next day charged another ***** and then today I have charged pending of ******. I only ordered an initial set of books and agreed to that price. I had to stop future payments. They just keep taking money off my card without permission or any further orders placed. I contacted my bank. You can't talk to anyone on the phone. I did send emails. It's company called puppy dogs and ice cream books.

    Business Response

    Date: 02/14/2023

    ****, 

    I have researched your order and see that there were 2 sets of 3 books each ordered on 1/12/23 (These are the two smaller charges that you mentioned). In addition, there was also a 30-day free trial of our digital content included with the order. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you werent interested. Once the 30-day period lapsed without a cancellation, you were billed the yearly subscription charge(the charge for $102.82).  All of the items included in the order would have been visible as line items on the ************** page where you submit the order and provide payment. 

    I see that you have been in contact with our Customer Support Team and that they have cancelled and refunded the subscription for you. You should see the refund within the next 3-5 business days. 

    I hope that this has answered all of your questions. Please reach out to us again if you have any further questions or concerns. We truly appreciate your business. 

     

    PDIC Customer Support

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed that this company has been withdrawing $10.90 a month for months now. I don't know that I've ever purchased anything from them, but I know I didn't authorize the charges! Emailed them, no response.

    Business Response

    Date: 02/09/2023

    *******, 

    I've searched using the email address provided here and cannot find any record of orders from you or any email correspondence with us. We are a children's book publisher if that helps in recalling any purchases you may have made with us. Is there another email address or phone number I could use to help in identifying your account? Once I can find you in our system, I can further research this and provide you with some answers. 

    PDIC Customer Support Team

     

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/9/23, I purchased some books from Puppy Dogs and Ice Cream in the amount of $71.39. It was a one time purchase. On 2/9/23, I was charged a subscription fee of $106.23. I never enrolled in any type of subscription and would like the charge reimbursed. I tried calling the phone number associated with the business on PayPal but it is some type of medical business. I then tried going to the website but when trying to connect with support, kept getting message that back in two hours. This is a scam and I never authorized this charge. As a side note, I only ordered three books but was sent and charged for three additional books. I was willing to let that go but not this "subscription" charge. Thank you. I am not uploading receipts as the company can look me up by name, email address and mailing address to verify the charges. I have also filed a complaint with PayPal as well.

    Business Response

    Date: 02/09/2023

    ***, 

    I apologize for any confusion regarding this order. Certain items include a 30-day free trial of our digital content with your purchase. After the order was placed, you should have received an email with instructions for accessing the content as well as how to cancel the trial if you are not interested. If the the 30-day period lapses without a cancellation, you would be billed the yearly subscription charge. I certainly don't want you to pay for something that you didn't want and won't use. I have refunded all charges associated with the subscription and confirmed that it is cancelled as well. You should see the refund within 3-5 business days. Please feel free to reach out to us if you have any further questions or concerns. Have a great day and thank you for your business!


    PDIC Customer Support Team

Puppy Dogs & Ice Cream Inc is NOT a BBB Accredited Business.

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