Reviews

Review Details

• Review fromSherri B

  Date: 07/24/2022

  5 stars
  First time ordering and all went well. I am pleased with the books and will definitely order from them again in the future.

• Review fromCathie L

  Date: 07/23/2022

  5 stars
  I found the books brightly coloured and attention catching with our little guy. He actually sat and listened for longer than 1 or 2 pages.. He has even printed his name in one of the books. I am glad I book the set.

• Review fromNancy G

  Date: 07/22/2022

  5 stars
  Delivered promptly Good books In good condition I will order again from them

• Review fromAndrea H

  Date: 07/22/2022

  5 stars
  I love the books. These are amazing concepts my students and grandchildren really need. The books came quickly and are amazing.

• Review fromJessica K

  Date: 07/21/2022

  1 star

  Jessica K

  Date: 07/21/2022

  I ordered some books a couple months ago and paid. Now I'm randomly being charged for a digital library I never signed up for. I was to be reimbursed and never charged for anything.

  Puppy Dogs & Ice Cream Inc

  Date: 07/22/2022

  Hi *******,We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. We are glad that you reached out to our customer support team and got the subscription canceled and refunded.If you need any help or have any questions please do not hesitate to contact us - we are here to help!

• Review fromKathryn K

  Date: 07/21/2022

  5 stars
  Excellent service and products. Received in a timely manner and great condition.

• Review fromJean E

  Date: 07/19/2022

  1 star

  Jean E

  Date: 07/19/2022

  I am having the same problem as the review from Zinita. I purchased 6 books in May, 2022. My account was debited on June 1. Now on July 5 my account was debited for an additional $103.79. I did not make a 2nd purchase and I did not subscribe to anything. I am waiting for an email reply to resolve this. Have spoken to my bank and they are prepared to dispute this charge. There is something not right when the company will not let you speak to a customer service representative. Also suspicious when others have had the same issue of additional charges being made to their credit card account.

  Puppy Dogs & Ice Cream Inc

  Date: 07/21/2022

  ***********,In order to address our customer's issues in a timely and precise manner, we have moved to a help center where customers can raise a ticket based on the query with our support team. There is also a chat icon/process wherein the customer queries are addressed faster. Unfortunately, we do not have phone support at this moment. But, we are working on building a phone support team, so hopefully, at the beginning of next year, customers will be able to call us.We have a promotion where the first month of this subscription is free so that people could try it out. You can decide if you want to try it before checkout. Once the order is registered, an order confirmation email is sent which gives the complete details of all the items purchased and a separate email is sent with login instructions and how to access the account. But you can always cancel your subscription through our help center yourself anytime. We are glad that you reached out to our customer support team and got the subscription canceled and refunded.Thank you for your patience with us and for your support. We really appreciate it! If you still need any help, please feel free to reach out to us for any questions and we will be more than happy to assist you!

• Review fromSheila K.

  Date: 07/19/2022

  1 star

  Sheila K.

  Date: 07/19/2022

  Will not return the money that was charged to me for items I did not order because my expiration date charge changed on my debit card. I have contacted them and have not received a response except they will not return the money. I did not order over $100 worth of merchandise. When I Contacted them originally I was told the only way to cancel the order was to refuse the order when it was received. Even though I contacted them immediately after I realized I was being charged so the order had not even been shipped yet. What items did come and I made sure I was home to refuse the order, sent them back and they receive them. Then I was told that my form of payment was not the original form. Which is not true. My debit card was just renewed with a new expiration date.

  Puppy Dogs & Ice Cream Inc

  Date: 07/21/2022

  Hi ******!We are really sorry to hear that you feel this way. We are a young and growing company that puts a lot of heart into our books and we value all our customers greatly and always want to do the right thing for them.Unfortunately, by the time we received your request for order cancelation the order was already processed in our warehouse and hence we suggested you refuse the delivery so that the package will be returned back to us and you will not have to go through the hassle of returning it. We never denied issuing a refund for your order. But, we see that while trying to issue a refundthe transaction is getting rejected notifying us that the card used to purchasehas expired. And, hence we suggested you contact your bank and dispute the transaction so that once we get the dispute we will accept it and your refund should go through this way.We see that you had already reached out to our customer support team and our team replied to youremailexplaining the entire situation and the issue we are facing while processing the refund. We also gave you an alternate solution to dispute the charge which would resolve the issue.If you would need anything else just let us know - we are always here to help!

• Review fromDebi R

  Date: 07/19/2022

  5 stars
  The books I bought and recieved are wonderful. As a Early Educator I will be using these books in my class room and I will happily recommend theses books to the families of my students.

• Review fromdan l

  Date: 07/17/2022

  1 star

  dan l

  Date: 07/17/2022

  I ordered a some of our books from them in June for my grandkids and paid *****. Now out of the blue, they charged my card $97.00 and said I subscribed. I did not. I want my money refunded and this so-called subscription refunded. And cancel anything that you may ********** up for *******************

  Puppy Dogs & Ice Cream Inc

  Date: 07/19/2022

  Hi ***,We are really sorry to hear that you did not realize you have purchased an annual digital subscription. You can cancel the subscription through our help center at any time you want.We see that our customer support team has already replied to your email with an explanation of how the subscription was purchased along with the benefits of the same. Do not worry, your subscription has been canceled and a refund was issued for the same.If you will need any support just know that we are always here to help!PDIC Customer Support Team