Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $500.00 in 2020 and was informed I could get a 18% return on my investment and just want my initial $500.00 invested refunded.

  Business Response

  Date: 04/16/2025

  We attempted to contact the customer by phone on April 8, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  The customer invested in *********************** Growth REIT in 2020. As disclosed in the signed offering documents, this investment is structured as a non-liquid, long term real estate fund with a holding period of 5 to 7 years depending on market conditions. Early withdrawals or refunds of invested capital are not permitted under the funds terms, which were clearly outlined prior to commitment.
  
  While projected return figures such as 18 percent may have been referenced in marketing materials, these were based on estimated performance and subject to risk disclosures included in the offering circular. Actual returns depend on market conditions and asset sales, which have not yet begun.
  
  The fund is scheduled to begin its wind-down phase in late 2025, with distributions occurring as properties are sold over the following 12 to 24 months. We send email updates to all investors with portfolio information and timing guidance and have expanded our investor support team to improve communication moving forward.
  
  We remain available to the customer for additional support and believe this matter has been addressed in accordance with the terms of the investment agreement.
  

  
  

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested in 2021 and sometime this year will make 4 years. I used to see an estimated payout and receive dividends but not anymore. The app says payouts with start this year but every time I try to contact customer service I get no response. I read where they were looking into offering early payout which is why I contacted them. Im just looking to recoup my money because it seems to me and everyone else that this company is a scam and they hold on to your money with no return to their investors and it changes the expectancy every few months. I feel as if I want to pull out I should be able to no questions asked. All these properties theyre buying and none of them actually sell is weird, youre housing people and charging rent all with the investors money and keeping whatever profits for themselves to recoup losses. Im tired of this I want out

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 10, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  The customer invested in *********************** Growth REIT in 2021. As outlined in the offering documents signed at the time of investment, this is a long term, non-liquid real estate fund with a holding period of 5 to 7 years depending on market conditions. While some investors may have previously viewed estimated payout projections or received small reinvested dividends, the fund was never designed for short term returns or early withdrawals. Returns are primarily realized once properties are sold during the funds liquidation phase.
  
  We acknowledge the customer's frustration with communication delays and the desire for early access to invested funds. To address this, we have implemented a dedicated investor support team and are actively responding to all open inquiries. In addition, we send periodic email updates to investors to provide transparency around portfolio performance and fund progress.
  
  While we are currently evaluating the feasibility of an early redemption option for qualifying investors, no early withdrawal mechanism is currently in place. Any reinvestment of dividends or allocation of funds has been executed in accordance with the investment agreement and fund structure.
  
  The fund is scheduled to begin its wind-down phase in late 2025, with distributions made as properties are sold over the following 12 to 24 months. We remain committed to fulfilling our obligations under the agreement and supporting investors throughout this process.
  
  We believe this matter has been addressed in accordance with the investments terms and remain available to assist the customer further.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They won't let me take my money back, even with a penalty. They locked me out of access to my account, they wont respond to inquiries, and they haven't done anything with my investment. They can keep whatever interest or dividend they produced, I want my principal back. It's been 5 years.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially invested $1,000 with DiversyFund, trusting that the company operated transparently and ethically. However, over the past five years, I have had no success in withdrawing any portion of my funds. Most recently, I requested a withdrawal of $64.32, but despite waiting over a month, I have not received the funds. Furthermore, I have attempted to close my account entirely, but ********************** refuses to process my request.I have contacted DiversyFund multiple times via email and phone, but my concerns have been ignored. I have not received any meaningful response or resolution. It is completely unacceptable for a company to hold investor funds hostage with no way to access them. At this point, I am not asking for any returnsI simply want my initial investment of $1,000 refunded.DiversyFund's lack of communication and refusal to process withdrawals raises serious concerns about its legitimacy. I am filing this complaint in the hope that the BBB can help resolve this issue and prevent other investors from experiencing the same difficulties.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 25, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  The customer invested in *********************** Growth REIT in 2020. As outlined in the offering documents signed at the time of investment, this is a long term, non-liquid real estate fund with a holding period of 5 to 7 years depending on market conditions. Early withdrawals and account closures are not permitted under the terms of the investment agreement. These conditions are disclosed prior to investment and are intended to support the funds long term strategy of capital appreciation through property sales.
  
  The $64.32 referenced by the customer appears to be a reinvested dividend or gain, which, under default settings, is automatically allocated back into the investment per the funds terms. This amount is not processed as a cash withdrawal unless explicitly requested during a distribution period, which has not yet occurred.
  
  We understand the customers frustration with delays in communication and the lack of perceived transparency. In response to similar feedback, we have implemented a dedicated investor support team that now manages all incoming inquiries and complaints across platforms. We also send periodic email updates on the funds progress to ensure that investors are informed throughout the lifecycle of the investment.
  
  The Growth REIT is expected to begin its wind-down phase in late 2025, at which point distributions will be made as properties are sold over the following 12 to 24 months. We remain available to provide any additional support or clarification.
  
  We believe this matter has been addressed in accordance with the funds investment structure and are committed to supporting the customer going forward.

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested 2K to Diversyfund on Feb.2020. I have sent several messages to them requesting to close my account, and all off my messages have been ignored. Im worried that this company might be a Ponzi scheme and they dont really have the funds to give back to their investors.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 10, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  The customer invested in *********************** Growth REIT in February 2020. As disclosed in the offering documents signed at the time of investment, this is a long term, non-liquid real estate investment with a holding period of 5 to 7 years depending on market conditions. Early withdrawals or account closures are not permitted under the funds structure, which is designed to generate returns primarily through the appreciation and eventual sale of real estate assets.
  
  We understand that communication delays in the past may have created frustration or doubt. To address this, we have expanded our investor support team and are now actively responding to all messages and account inquiries. We also send regular email updates regarding the status of the fund to ensure investors remain informed throughout the life of the investment.
  
  We want to assure the customer that ********************** operates in compliance with applicable regulations and is not a Ponzi scheme. The fund is scheduled to begin its wind-down phase in late 2025, at which point distributions will be made as properties are sold over the following 12 to 24 months.
  
  We are available to assist the customer directly with any further questions and believe this matter has now been addressed in accordance with the investments terms.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DiversyFund invested $500 in 2020. It is now 2025 and my contract said 3-5 years for investments. The website says it will reinvest in 2025 without my consent or offering me my money after the property is sold. I want my initial investment back. Sent a request with the following wording, ",we can add your name to an early redemption list. That is an option we are looking into for investors like yourself who would rather receive their initial investment back instead of waiting for the returns that will resume as properties are sold next year."-DiversyFund. I told them I do not wish to reinvest.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 9, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  The customer invested in *********************** Growth REIT in 2020. As outlined in the signed offering documents, the investment is structured as a non-liquid, long term real estate fund with a holding period of 5 to 7 years depending on market conditions. While general estimates of 3 to 5 years may have been referenced early on, the legal agreement includes language allowing the extension of the investment period to ensure proper liquidation of assets under favorable market conditions.
  
  We understand the customer does not wish to continue participation in the fund. At this time, early withdrawals are not permitted under the funds structure, which was disclosed at the time of investment. However, we are currently evaluating the potential for an early redemption program for qualifying investors. As communicated to the customer, their name has been added to a list for consideration should such a program become available. No reinvestment will occur without the investors consent.
  
  Additionally, we send regular email updates to keep all investors informed about the funds progress and portfolio status. The fund is scheduled to begin its wind-down phase in late 2025, with distributions made as properties are sold over the following 12 to 24 months.
  
  We remain available to the customer for any account-specific questions and believe this matter has been addressed in accordance with the investments terms.

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I invested in diversyfund reit. It was not clearly communicated these are illiquid investments or that I would not be getting regular dividends. Its already been more than 5 years without a ***** in my hand. I have tried contacting Diversyfund support multiple times but have not heard back a single time. I am no longer confident of the company and its solvency and want to retrieve my capital. Please help find a resolution.

  Business Response

  Date: 04/15/2025

  We understand the customers frustration regarding the nature of the investment and the lack of regular contact. DiversyFunds Growth REIT is a long term, non-liquid real estate investment with a holding period of 5 to 7 years depending on market conditions. The structure of the fund, including the absence of early liquidity and regular dividends, is clearly outlined in the offering documents signed at the time of investment.
  
  We recognize that early marketing materials may not have emphasized these limitations with sufficient clarity for every investor. However, the legally binding terms were fully disclosed prior to commitment and govern the way the fund operates. The investment has not yet entered its liquidation phase, which is expected to begin in late 2025, followed by distributions as assets are sold.
  
  To help keep our investors informed, we send email updates on the status of the portfolio and progress of the fund. These updates are designed to provide transparency and visibility into key developments throughout the investment lifecycle.
  
  We also acknowledge past delays in customer support and have taken action by expanding our investor support team. We are now actively responding to all inquiries and are available to assist the customer directly.
  
  We believe this matter has been addressed in accordance with the terms of the investment agreement and remain committed to supporting the customer moving forward.

  Customer Answer

  Date: 04/17/2025

  Hello thanks for sending the message.

  
  

  I am not satisfied with the response from Diversyfund.

  Its been over 5 years. The marketing material did not specify that the term could be extended or that I could not end the investment early and neither was that communicated. In addition even though I am not an accredited investor Diversyfund jumped through hoops to take me on as an investor without properly explaining the risks and limitations. I request Diversyfund to please refund my money and enable me to close my account at the earliest.

  
  

  Thank you!

  Business Response

  Date: 04/24/2025

  We want to be very clear that the terms of your investment were fully disclosed in the SEC-qualified Offering Circular, which you reviewed and signed prior to investing. This document explicitly outlines that the holding period for the fund is estimated at 5 to 7 years and may be extended by up to two additional years depending on market conditionssee Section 2.8 of the Offering Circular for the full language.
  
  DiversyFund has never offered early withdrawals or redemptions, and this was communicated in writing during the onboarding process. While we understand that delays can be frustrating, your investment is governed by these agreed-upon terms and cannot be refunded early. An investor support representative will follow up with you again to answer any remaining questions you may have.
  
  The clause that clearly states the possibility of an extension of the investment term is found in the summary section of the offering circular:
  
  The Company currently intends to wind up its operations by December 31, 2023. However, it may extend that date by up to two years in the Managers discretion.
  (Page 2, Summary of the Offering)
  
  This clause outlines that while the intended term was up to five years, there is a disclosed option to extend the funds term by up to two additional years, which would have been part of the offering documents the investor signed and acknowledged.
  
  Please reference your copy of the Offering Circle and you will understand the terms that you signed. 

  Customer Answer

  Date: 04/28/2025

  I was a unaccredited investor and the risks and the non liquid nature of the investment was not clearly explained. No one from the customer team has gotten back to me. I kindly request Diversyfund to refund my investment back. Thank you.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $1,000 in the Fund in the spring of 2020. It was originally represented to me that it would be a 3 year investment. Subsequently, I was advised it would be 5 years of longer and the rate of return was significantly lowered. It has been almost impossible to get any information from this company. They do not return telephone calls, or emails etc. They do not send quarterly statements and do not pay dividends as they originally represented they would. They have the smell of a **** organization to me. Based on my research, they do not seem to be legit. I have reviewed the other complaints by ***************** on your website, and they are a carbon copy of my situation. At this point, I just want my money returned- with any accrued dividends- and I want to move on from this mismanaged mess. I only accrued $64 of dividends in almost 5 years.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 10, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  We understand the customers concern regarding the original expectations around the investment term and communication. The customer invested in *********************** Growth REIT in the spring of 2020. As disclosed in the offering documents signed at the time of investment, the fund is a non-liquid, long term real estate investment with a holding period of 5 to 7 years depending on market conditions. While early communications may have referenced general estimates of 3 years, the signed agreement reflects the full legal structure and anticipated timeline. The option to extend the funds duration based on market conditions was also clearly stated.
  
  This investment was designed for long term capital appreciation through real estate asset sales and not for frequent dividend payments. The $64 referenced represents realized gains that were reinvested, and further distributions are expected to occur once the fund enters its liquidation phase, which is scheduled to begin in late 2025.
  
  We acknowledge the prior gaps in communication and have taken steps to improve service by implementing a dedicated investor support team responsible for responding to all inquiries and account requests across all platforms. We are committed to providing accurate information and personalized assistance as the fund moves into its final phase.
  
  We believe this matter has been addressed in accordance with the terms of the investment agreement and remain available to assist the customer directly with any account-specific questions.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My late husband invested since January 2021 for a total amount of more than $6000.00 in this Diversifund "scheme". We need to get our money back as it is not growing and no return on our investment.

  Business Response

  Date: 04/15/2025

  We attempted to contact the individual by phone on April 9, 2025, and did not receive a response. A follow-up email was sent the same day to address the inquiry, offer our support, and provide information about next steps related to account resolution following the passing of the investor.
  
  We extend our sincere condolences for their loss. We recognize the importance of resolving estate matters with care and urgency. Our team is available to work directly with the family or estate representative to assist in this process.
  
  The investment in question was made in January 2021 in DiversyFunds Growth REIT, which is a non-liquid, long term real estate fund with a holding period of 5 to 7 years depending on market conditions. As outlined in the signed offering documents, the fund does not allow for early withdrawals, and distributions are made only after assets are sold during the funds wind-down phase. This phase is expected to begin in late 2025, with distributions occurring over the following 12 to 24 months.
  
  We understand the concern about limited short term growth, as this fund is structured to generate returns primarily through long term appreciation and property sales. Nonetheless, we are committed to supporting the estate process and assisting the family in accessing and managing the account appropriately.
  
  We remain available to work directly with the estate and believe this matter is being addressed in accordance with the funds investment structure.
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2022, I sent an email to ******************************** requesting to close out my portfolio in the Real Estate *********** (Growth REIT) and have the entire proceeds ($528.26) of the account issued to me. In subsequent response emails sent by Alaba (DiversyFund) on behalf of ********************************, I was informed they could not close my account in the middle of the investment term and Growth REIT has an investment term of 5 years. So the liquidation will occur in 2024/2025.On March 31, 2024, I sent an email to ********************************. I did not get a reply email.On April 10, 2024, I sent six (6) emails to ******************************** and one (1) email to Alaba (DiversyFund) without receiving any response from them. I did however receive an *** Mail Failure Notice indicating that they were unable to deliver my message to ******************************** because "No mx record found for domain=**************************". To date, I have not received an email, a phone call or the requested proceeds of my account from **********************.

  Business Response

  Date: 01/15/2025

  Thank you for bringing this to our attention.
  
  We sincerely apologize for the frustration caused by your experience.
  
  Our Growth REIT operates with a fixed investment term as detailed in the investment agreement, and accounts cannot be liquidated mid-term. Your account is scheduled for liquidation by end of 2025. We will let you know as soon as your funds are available to be withdrawal after we sell the fund's assets.
  
  We regret the communication issues you faced and are addressing the technical problems that impacted our email system.
  
  
  We value your investment and appreciate your patience as we work to resolve this matter.