Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested money with this company five years ago. Initially the investment was for 3-5 years. Now its magically up to 7. My situation has changed and I need my money withdrawn. They were not transparent about their right to extend the investment period. There has been minimal growth in valuation of my investment which leads me to suspect that this business is actually a scam. I want my funds to be released as soon as possible.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 4, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  We understand the customers frustration, particularly regarding the shift in the expected holding period and the inability to access funds early. As outlined in the signed offering documents, DiversyFunds Growth REIT is a non-liquid, long term real estate investment with a holding period of 5 to 7 years depending on market conditions. While initial marketing materials referenced a general estimate of 3 to 5 years, the legal documentation disclosed a longer potential term and reserved the right to extend the duration to ensure favorable timing for asset liquidation and investor returns.
  
  We acknowledge that the change in the customers personal circumstances makes the situation more difficult. However, the fund structure does not permit early withdrawals or refunds. This is a condition that was disclosed and agreed to at the time of investment. Growth in valuation is realized primarily at the point of property sales, which have not yet begun.
  
  We want to assure the customer that the fund is expected to begin its wind-down phase in late 2025, with property sales and distributions taking place over the 12 to 24 months that follow. We remain available to provide specific account updates and answer any questions the customer may have.
  
  We believe this matter has been addressed within the framework of the investments terms and remain committed to supporting the customer going forward.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wired $25K to ***** (CEO) Diversyfund, in August 2024. To date, have not received receipt nor update on monies sent. Terms of investment changed once Diversyfund employee who negotiated investment was let go. Requesting full refund.

  Business Response

  Date: 01/05/2025

  Thank you for bringing this to our attention. We understand how important it is to address this promptly and are doing our best to catch up with the high volume of tickets weve received recently.
  
  We will follow up with the Saacha as soon as possible and provide a receipt as required. With the holiday period wrapping up, our team is getting back into full swing, and were prioritizing this to ensure its resolved quickly.
  
  We appreciate your patience and understanding and will keep you updated once weve resolved the issue.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested a large amount of money with DiversyFund in 2020. In June of 2024, I checked my account and saw that there was an available cash dividend there. I requested that it be sent to my bank account. I never received a confirmation of the cash being sent. It was never sent to my bank account as requested, though it is showing as "sent" in my DiversyFund account. I have not be able to reach any of the Finance people there. I was told that I would be helped, but nothing has happened. In fact, I sent a customer service request on July 16, 2024 for help to fix my account, and only received a generic message that they will help "look into this problem" on November *******. At this point, I do not know if this is a legitimate company or not. There are no phone numbers to call. Most emails go unanswered for weeks.

  Business Response

  Date: 04/15/2025

  We attempted to contact the customer by phone on April 10, 2025, and did not receive a response. A follow-up email was sent the same day to address their concerns, clarify the investment timeline, and provide updates on our support processes.
  
  We understand the customers frustration, particularly regarding communication delays and the confusion surrounding the dividend request. We have reviewed the customers account and found that the dividend in question was marked as sent because it was processed as a reinvestment, in line with the default auto-reinvest setting associated with the account. No cash transfer was executed to the customers bank account.
  
  Regarding the investment itself: the customers funds are part of *********************** Growth REIT, which is a non-liquid, long term real estate investment structured with a holding period of 5 to 7 years, depending on market conditions. This timeline was outlined in the offering documents signed at the time of investment. While general estimates may have evolved as markets shifted, the underlying structure has remained consistent. We acknowledge that marketing and solicitation messages may have caused confusion, and we are reviewing our outbound communication strategy to ensure better clarity and alignment with fund maturity expectations.
  
  We want to assure the customer that the fund is expected to begin its wind-down phase in late 2025, with property sales and distributions occurring over the 12 to 24 months that follow. Early withdrawals or full refunds are not possible under the funds structure, which is also clearly stated in the investment agreement.
  
  We are available to assist directly and provide any additional account-specific information needed. We believe this matter has been addressed in accordance with the investment terms and remain committed to supporting the customer moving forward.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business had my money for over 4 years no return is only showing $83 of the 2500 I sent them

  Business Response

  Date: 11/17/2024

  Hello ******,

  Thank you for submitting your request to the BBB.  As for refunds, your investments in our private fund are deployed in multifamily real estate.  Your account view only shows current principle amount invested, along with any distributions already paid, if any.  We are not allowed to add forward looking projections to your account view.  We have been sending monthly updates to all of our investors to show visibility into the performance of the underlying assets in your portfolio.  If you have not been receiving these, please contact us at **********************************************************. 

  It is our fiduciary duty to sell the properties you are invested in at the highest possible valuation in order to maximize returns for you and our other investors.  As previously noted, our expectation is to complete the liquidation of assets in your portfolio in 2025 as the commercial real estate market rebounds post-election.  That said, we are exploring an early redemption option for investors who prefer to exit the private fund early, and we can add your name to that list if desired. 

  Kind regards,
  

  Your DiversyFund Team

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach DiversyFund to close my account and have checked mailed. I have also tried cashing in the the amount of cash value that my account says I have. To no avail there is no response. I have submitted a request for early redemption and keep you posted on that option. Still waiting to hear

  Business Response

  Date: 11/17/2024

  Hello Cecilianne,

   

  Thank you for submitting your request to the BBB.  It looks like our **************** Team did reply back to you on 11/12/24 regarding your inquiry.  They will be able to further help with updating banking information as needed.  As for account closures, your investments in our private fund are deployed in multifamily real estate.  It is our fiduciary duty to sell the properties you are invested in at the highest possible valuation in order to maximize returns for you and our other investors.  As previously noted, our expectation is to complete the liquidation of assets in your portfolio in 2025 as the commercial real estate market rebounds post-election.  That said, we are exploring an early redemption option for investors who prefer to exit the private fund early, and we have added your name to that list.  If and when we can put that option into place, we will reach back out.

  Kind regards,

  Your DiversyFund Team

  Customer Answer

  Date: 11/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Cecilianne ********* ******
  
   
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been repeatedly requesting to withdraw my investment and have continuously been told no. I have buyer's remorse because I definitely feel scammed and I am so sorry that I ever got involved with Diversyfund. I feel that Diversyfund took advantage of my lack of investment knowledge at the time I got involved. They prayed on people who lacked knowledge which is why they now have so many complaints.

  Business Response

  Date: 11/06/2024

  Hello Ktasha,

  Thank you for submitting your request to the BBB.  We understand your frustration while you wait for your future returns and the return of your principle investment.  Please note we have a fiduciary duty to all of our investors to sell the remaining properties at the highest possible valuation in order to maximize potential returns.  We expect this to begin happening in 2025 as the markets stabilize post election, rates begin to drop, and values increase.

  That said, we can add your name to an early redemption option that we are exploring for investors like yourself who do not want to wait.  We will communicate back to you once we have clarity on when this can happen.

  Kind Regards,

  Your DiversyFund Team

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested in diversyfund reit in 2020 in the amount of $5000. During the initial investment I was not informed nor it was advertise that they will Hold the invested amount for up to five years. I stop receiving any dividends over 2 years ago and the money seems to be frozen and no way to cash out even with penalties. I contacted them at least three times for withdrawal options to include closing the account and returning my investment and they said they cant until 5 to 7 years when properties are sold. They just added another two years for the investment to be frozen. This seems to be some kind of fraud in which they kept peoples hard earned money with no options to cash out and it seems they re getting away w this activity. Please find a resolution.

  Business Response

  Date: 10/29/2024

  Hello ****,

   

  Thank you for your submission to the BBB.  Please not that we did not add an additional 2 years as you stated.  Our fiduciary duty to investors like yourself are to sell the assets under management at the highest possible valuation in order to maximize potential returns.  We recently extended the liquidation date for the fund in order to do so.  We expect to begin selling properties in 2025 as interest rates drop and valuations for commercial real estate increase. 

  That said, we can add your name to an early redemption list.  That is an option we are looking into for investors like yourself who would rather receive their initial investment back instead of waiting for the returns that will resume as properties are sold next year.

  Kind Regards,

  Your DiversyFund Team

  Customer Answer

  Date: 10/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to contact ************** to request a redemption request and proceed with closing my account. When I log into my account there's no option to request this in the user dashboard. There's only the generic website contact us email or to call the help desk directly. When I email them, there is no confirmation of receipt or email help desk ticket assigned to show that someone is working on my emailed request. When you call, the person on the phone seems unsure of what to do and gave me a general statement "someone will call you back regarding this request" - then of course no one did. I'm beginning to feel like ************** is a scam and that I'm out the money I've invested. (I've used similar platforms like Fundrise without any issues). At this point I would just like my money back and to delete my account with **************.

  Business Response

  Date: 10/09/2024

  Hello Valerie,

  Thank you for submitting this to the BBB for us to review.  We are looking into the issue you are experiencing.  While we do not see any email inquiries from you, it does look like you submitted a phone message which we will reply to this week.  For fastest service, please fill out a form on our website here:  https://site.diversyfund.com/contact/index.html 

  Per the terms of your investment, there are currently no refund options as your investment is currently in physical assets, specifically multi-family real estate.  We expect to begin liquidating the portfolio in 2025 which is when you will see more returns.  Until then, we will add your name to a request list for early redemption and keep you posted on that option.

  Kind Regards,

  Your DiversyFund Team

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has poor communication skills and does not follow through with the plan. I initially signed contract almost 5 years ago and only has gained $23, I wouldve did better add my money to a high yield savings account. Please do not put your money into this company. They refuse to refund your money. There has been several complaints in addition to mines in regarding to the same issues. I would like a refund of my money back. Im a single mother who needs that money.

  Business Response

  Date: 09/21/2024

  Hello *****,

   

  Thank you for your message.  As a reminder, you will receive returns once we liquidate the remaining properties in the fund.  Our fiduciary duty is to do this at the highest possible value in order to provide the best possible returns for investors like you.  We anticipate this in 2025 as the market rebounds.

  We are currently looking into an early withdrawal option for our clients.  We have added your name to a list of clients interested in pursuing this.  Once we have an update, we will reach out with more information.  In the meantime, you may contact us by filling out a request on our website or directly at **********************************************************.

   

  Kind regards,

  Your DiversyFund Team

  Customer Answer

  Date: 09/22/2024

  Thank you for responding in a timely manner, I would like my money To be deposited back into my account Before 2025. Im in desperate need of this cash, As a single mother who needs this cash soon as possible to provide funding for the household. This company Failed to provide good customer service and an adequate increase in dividends

  Business Response

  Date: 09/27/2024

  Dear *****,

  
  Thank you for reaching out and sharing your concerns. Im truly sorry to hear about your dissatisfaction with the experience you've had and the frustration this has caused. I understand how important your investment is, especially given your situation as a single mother.

  
  While I dont have direct control over refund processes, I will personally ensure that your concerns are escalated to the appropriate team for review.

  Please feel free to schedule a call with us: **********************************************

  Customer Answer

  Date: 09/30/2024

  I would like my funds now

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DiversyFund promised to return funds to investors around 5 years. For me, it's been almost 6 years. I do not wish to do business with the company anymore. I have multiple times now requested my funds back, and I get the same response about 5 years. I can show from my transaction history attached that I invested in January of 2019.

  Business Response

  Date: 09/21/2024

  Hello *********,

  Thank you for your message.  As a reminder, you will receive returns once we liquidate the remaining properties in the fund, which may take up to 7 years.  Our fiduciary duty is to do this at the highest possible value in order to provide the best possible returns for investors like you.  We anticipate this in 2025 as the market rebounds.

  
  We are currently looking into an early withdrawal option for our clients.  We have added your name to a list of clients interested in pursuing this.  Once we have an update, we will reach out with more information.  In the meantime, you may contact us by filling out a request on our website or directly at **********************************************************.
  
  Kind regards,
  Your DiversyFund Team

  Customer Answer

  Date: 09/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ***** *******