Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company to see if I could obtain some military service dates for my deceased father-in-law. I selected this company due to it supposedly being able to obtain this information for free. The only thing free was them compiling the reports. In order to actually view the report, I would be required to pay. I was able to obtain the information I needed from a different source that was truly free. I've contacted this company a few times via e-mail to take me off their e-mail list as I'm no longer interested in their services. To date, I'm still getting requests from them to pay for these reports I no longer need. Please have them cease and desist contacting me.

  

  Business Response

  Date: 12/18/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
  
  We have unsubscribed ************************* email address from receiving emails from TruthFinder.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 12/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/2023 I ordered and paid for report to obtain informationm on one of my tenants. The link to the report was sent to my email. When I tried to download the report ************ asked for an extra charge of $3.99 to let me download the pdf of the report onto my computer: I declined. I then proceeded to view the report through their website: the report was inaccurate (the address provided was wrong, the tenant resides on my property for quite a long time now) and failed to provide the tenants existent court records (which I obtained through public records). I consider this a TruthFinder scam as the report is mostly empty/useless and the company is clearly false advertising (not revealing extra charges to download the report).

  

  Business Response

  Date: 12/18/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  TruthFinder is a public records search service. Our Terms of Use prohibit the use of the website for any business reason. This includes the collection of data for any purpose other than your personal use. A thorough investigation is conducted after an account is suspected of being in violation of these terms.
  
  In the event of a proven violation, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  *************************** account was determined to be in violation of our Terms of Use. We have cancelled all memberships and refunded all ******** to the payment option used to enroll. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I got on ************ to see if I had any public records. Upon signing up and searching my name they have a thing in big red writing that says its probable Im on a govt watch list. I was a bit concerned then after a few mins later it says its probable Ive got explicit images with 2 blurred out photos theyve recovered so I spent the money to sign up so I could check this govt watch list and explicit photos. Of course I wasnt on a watch list or didnt have and explicit images theyve recovered. Id like a refund but even more I want my name taken off their list because I own a business. What happens when a potential client searches my name and it says ** on a government watch list and Ive got explicit images in theyve recovered and it costs me a $200,000 job because they didnt buy access. They seen that and was enough for them. Its wrong and damaging to mislead people so they can profit from it.

  

  Business Response

  Date: 12/13/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  

  While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website.
  

  We have issued a reversal to ******************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without authorization, this card duplicated debit card/banking information and has been charging a monthly service fee since 2021. This fee/service was never approved or requested.

  

  Business Response

  Date: 12/13/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from **** ************************************** ********.
  

  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  

  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******************************* expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, ************** removal on Truthfinder, but they refuse deletion, citing inability to link the request to an email. Despite providing three emails, all are rejected. No other data broker demands email verification. Truthfinder email responses: ?We were unable to complete your request to delete data associated with email address **************** for the following reason: We were unable to find a record associated with this email.We were unable to complete your request to delete data associated with email address ************************** for the following reason: We were unable to find a record associated with this email.We were unable to complete your request to delete data associated with email address ************************** for the following reason: We were unable to find a record associated with this email.

  

  Business Response

  Date: 12/11/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinders made 3 unauthorized charges to my PayPal account on 12/4/23.I do not use nor need to use Truthfinder. I believe this is a scam. I am requesting my $42.50 payment be refunded.

  

  Business Response

  Date: 12/05/2023

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  
  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used.
  
  We have refunded all unauthorized ******** to *********************** payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up. Got my report and immediately canceled the same day. They continued to bill me $28.05 two days later and again a month later after I canceled. I called their customer service and she acknowledged that I canceled but still no refund.

  

  Business Response

  Date: 12/05/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  After a thorough investigation, we were unable to locate an account with the information provided. This account was cancelled and refunded in full back to payment method that was use to enroll. 
  
  If *****************************, believes he may have created an additional membership, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 4 times same day different amounts on my credit card. I Never Used These People. This Is FRAUD.

  

  Business Response

  Date: 11/28/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***************************]s expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov15th2023 I purchased a month membership in hope to find my daughter. The information they told me about my daughter was not only inaccurate- they had my other daughters spouse attached to my daughter Therefore I would never find my daughter as the addresses were also attached to my other daughters info. How can they call themselves TRUTHFINDER when all their info was falsely inaccurate but never did they say Everytime you do a search you must then pay an additional ****for each Other reports.Not only is that false advertising but it's also unlawful and after spending close to $30- their reports were full of such inaccuracies - they also lied about their promotion but never once mentioned you would be paying further monies for every report or search from then on. Not to also mention - I couldn't even log in for a second time to utilize what I had paid for. They need to be out out of Business for false advertising but from a mother whom is searching for her child -to mix up the info for both of my daughters is uncalled for and they should be stopped from taking money from the public and not living up to their end of the so called bargain! My opinion and they best not double or triple bill me as my friends have said was done to them. I at the minimum want my money back and don't want them to scam any others any further. Shut them down as they are stealing money from people continuously and getting away with it over and over and over again!

  

  Business Response

  Date: 11/27/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID# ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  We have refunded this account back to the payment option used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled subscription with company. They continue to charge me . I called costumer service they said my subscription is cancelled and won't be charged. This is three months later and they are still charging my debit card.

  

  Business Response

  Date: 11/21/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded ***********************' account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support