Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently Truthfinder has been tracking me across *******. I find this intriguing but mostly unsettling and disturbing. The only individuals that should be aware of my travels are trusted loved ones that I have regular contact with. I do not consent to my sensitive being publicly available for every miscreant searching for a new victim. Therefore, pursuant to the California Consumer Privacy Act of 2018 (CCPA) I am requesting the deletion of my personal information collected from Truthfinder's website and I am requesting to opt-out of the sale or sharing of my personal information on Truthfinder's websites or partner websites. The profile that I referring to lists my name as ***************************, age as 34, and location as *************, **. In addition, Truthfinder is also selling my sensitive data to and advertising my data on affiliated websites and partners such as IDCrawl which enables the extreme proliferation of my personal data, much like a virus. I have attached documentation of my data being publicly listed on Truthfinder's and IDCrawl's website.

  

  Business Response

  Date: 11/21/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Using the information provided, we have identified and removed the report for ***********************, as per her request and our terms. The removal process takes between 24 - 48 hours to be completely removed from our website. 
  
  Regarding ****************** right to opt out of the sharing of her ********* that ********************** maintains for their members, This right to opt out is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy, linked here: **************************************************
  
  To exercise this right to opt out of sale, please visit our website using this link: *************************************************. In the middle of the page, you will see a section titled Right to Opt Out with instructions.  
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site provides information about people.I spend almost two hours on the site, was charged (yes, I have a receipt) and was unable to get a report.I left the site and tried again to get the report I paid for and, again, had to answer multiple question without getting the report I paid for.When I finally found a button to click on, I was informed I have to pay another fee to download the report. This WAS NOT revealed at the beginning.The company seems to be a fraud / scam.The amount I entered below MAY NOT be the final charge (as during my session, I was told I will be charged more! and I elected to proceed)

  

  Business Response

  Date: 11/15/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and reversed all charges on *********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM, SCAM, SCAM!! SHAME ON THEM. ************* are the shittiest & shadiest of all these type of businesses - they are just one of many stupid a** online, muckrakers that aggregate, publicly available information, and get you all hyped up and jazzed up like youre getting something special! They drag it out, build up the anticipation, while they do continuing progress sliders in the background, big exciting countdowns, all to wet your whistle ********, bells, and whistles, and pretend like they found all this stuff about your inquiry - then you give them your information, and they hit you with the price.Most crappy businesses like this charge of buck or two for their service. These a******* have the nerve to charge you owe only $24 or $28!!!! They are out of their ************* minds. I have never been so insulted. They act like the $28 option is the best deal the nerve. These a******* are highway robbers and nothing else pieces of s*** I hate them..

  

  Business Response

  Date: 11/13/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that was not delivered as promised. It was supposed to be back research. But the reports didn't even have the information i already have. They charged me services they never provided. For instance my deep-dark-web report never presented a report, Good or bad. Then I was charged $30 a month for 3 months. I never received an email or a receipt, so they went quietly charging me. At first I agreed to pay $17.99. I didn't agree to pay that every month. It was a free trial which I didn't have the chance to use. I knew that I was going to pay the $17.99. I didn't agree to pay $30 a month. In the screen shot it says these are my relatives. I have many more relatives than that. I got a report of all of the phone numbers I have had. Hardly a deep dive. On my receipt it says I have unlimited access to reports but yet it ask for $7.99 for a report. I have access to this account until ********.

  

  Business Response

  Date: 11/09/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***************, ID ********. 
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  

  We have cancelled all memberships and refunded ***** Forts account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/05/2024

  Hello 
  
  They said they would send me the items but they have not send them yet. I would like a full refund please. My life has been greatly impacted by this error. Actually I want a full refund and the cost of the missing Birth Certificate. Thank you for your time.
  
  Thank you 
  **********;

  

  Business Response

  Date: 01/11/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***************, ID ********.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  

  We have fully refunded the charges on **************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed up, charged and cant log in, want my money plus interest back, tried calling 5 timed in 3 days, cant get anyone to answer the phone

  

  Business Response

  Date: 11/09/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********. 
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  In order to access the services and obtain a report, ****** must first log into their account by going to **********************/login. We located an account with the username, ************************ and the password is the one they entered upon creating their account. If they do not recall your password, please click the Forgot My Password link on the login page or contact us so that we may reset their password manually. 
  

  We have cancelled all memberships and refunded Lauries account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:11/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ is one of those "People Search" web site that is promoting inaccurate information about me. Possibly very dangerous & could have very negative effects upon me. I have contacted the site several times with no response. Al I want is a resolution to the problem. Their site is showing very redundant, misleading & false information about me. Sensitive information. Many ********************** are shown repeatedly & could be leading one to think my information reads like "Rap Sheet". Have very negative consequences.I've asked them to either correct the misleading info, take me off their site or block inquisitive people from accessing my personal site.Could you help me with my problem? I'd rest a lot easier & would greatly appreciate it.******************* ************

  

  Business Response

  Date: 11/07/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  
  We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Your request to remove your information from the Truthfinder website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:11/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  never used this business; want an end to their messages; do not want to pay them for something I do not want or used;

  

  Business Response

  Date: 11/07/2023

  Dear *****************************,  
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
  
  We have unsubscribed ***************************** email address from receiving emails from TruthFinder. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this business is putting out false and misleading information they are tricking their people I would never know about this if I wasn't to come across the advertisement I read free background check or free public reports I thought I would look up myself thinking it's free what's the big harm you know this is public information that anybody can obtain so I was like yeah it should be free anyway I'll click on it after I put in my personal information and everything and in order to get the report it's not free they wanted to charge like 28 $30 or better and I'm not agreeing to that they are trying to charge me money for information they have on me that's supposed to be public record according to them but they tried charging me for my own information back and I don't even know how they got a hold of it they should not even be selling my information they're making money off my information whoever looks my name up they make money from that that is not okay with me so I wasn't agreeing to the charges but yet they go ahead and charge my card anyway I'm not even too sure how they got that information but I'm assuming it has to do something with ****** which ill be desputing that as well

  

  Business Response

  Date: 11/02/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *****************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******* Crispins expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Also, please provide other email addresses, physical addresses or phone numbers that ******* *** have used to help validate their identity and remove their information. That information will only be used to process their request.  
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on 11/1/23 for around $28 using my PayPal account. The information I received was not only inaccurate, it was mixed with other peoples information. It did not contain anything that is not available from a ****** search. Even as its running the check, there are misleading popups that say Contains Graphic Photos, and Criminal History. None of these were true.

  

  Business Response

  Date: 11/02/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.
  

  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  

  We have issued a full reversal back to ************************* account to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Private info on myself. All info related to this phone number: **********

  

  Business Response

  Date: 11/01/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************************************, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed both the phone and person report for ****************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support