Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my card and has tried to scam e everyday again using my apply pay account . This company is a complete scam, no customer service number that works

  

  Business Response

  Date: 11/01/2023

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  Per our records, the account using the provided information was previously canceled as of July 1, 2020.
  
  If **************** believes he may have created an additional membership or if he is seeing current charges, please provide one of the following based on the method of payment: 
  
  In order to meet  Mr. ******* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:10/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2023 I went to TruthFinder to learn what was online about my husband who had died this week. The TruthFinder form on its website would not display the report until I clicked next to add things I did not want. I stopped when I saw it as an endless money grab.I want ALL MY personal information removed from TruthFinders' databases NOW, please.

  

  Business Response

  Date: 10/30/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID *******.
  
  We are so sorry to hear about ********************* loss.  
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  As a courtesy, we have cancelled all memberships and refunded *************************** account back to the payment option used to enroll, and no further charges will be incurred.
  
  Additionally, TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription with this company for 2 months I canceled yet I it was still renewed and I was still charged 10/22/23 ***** even though I canceled this subscription before 10/22 I would like a complete refund for ***** I already emailed this company when I found out I was charged again but they haven't replied or refunded me.Status Canceled Amount $*****/ 60 days Activated Aug 23, 2023 Order No. ********** Payment ********************************* - MC(...6567)

  

  Business Response

  Date: 10/25/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *********************************, ID ********. 
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded *************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone named ********** willingly and attentively exposed and propagated rumor with such declaration. She abused and neglected the provision as a user and exploited this action in front of a broad audience oral and text to media or device to mislead and harm others by presenting this activity.I demand that you respond quickly in this manner, and that you immediately take aggressive measures to cease this action against the individual who does not follow your policies and bears the consequences of her actions.Please contact me at ************ should you have any questions.

  

  Business Response

  Date: 10/27/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ******************, ID ********.
  
  We are unable to address the consumers complaint without additional information. If the consumer can provide specific information regarding their allegations of misuse of the TruthFinder website we will investigate the matter further.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted a report on myself and had to purchase a subscription to get the report. I purchased subscription ID# ********* for $28.05. After receiving the report, I found it was very inaccurate and didnt include publicly available information. I also ran a report on my son and found the same inaccuracies and missing information. I decided to cancel my subscription. I was then offered a lower priced subscription which I agreed to but cancelled within minutes. I contacted Truthfinder and was told I would get a $28.05 refund but the refund never arrived. I contacted them by phone on 10/13/2023 and was told the refund was sent on 9/29/2023 and I should contact my bank (credit card company). I have NOT received the $28.05 refund as promised and my credit card company says they never received it. I just want my $28.05 refunded.

  

  Business Response

  Date: 10/13/2023

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from TruthFinder, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.
  
  We have refunded ***** Pruslins account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to delete my data from this site, as is my right as a resident of **********. Unfortunately, I am receiving an email response from Truthfinder stating that they do not have any information under that email address, although my profile is clearly visible here: ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* See also attached screenshot. This company should let me know what email address I need to verify in order to delete this information, per the California Consumer Privacy Act, but they have not done so. I request that Truthfinder deletes all of the information it has collected about me, whether directly from me, through a third party, or through a service provider. My email address is ************************** as well as: ************************** **************** My phone number is ************. If part of my information is subject to an exception, I ask that they please delete all information that is not subject to an exception.

  

  Business Response

  Date: 10/16/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 10/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:10/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with TruthFinder for 1 search in February 2023. I cancelled the subscription as soon as I received the report. They have been billing me ever since. Each time I saw a bill on my credit card statement, I would go online to make sure that I had cancelled the account. In a conversation with their representative today (10/12/2023), they claim I had 2 accounts and I only cancelled 1 of them. So the 2nd account remained active until today. Depending upon how the accounting was done, it cost me $240-270 over a 9 month period. I have to consider them a scam. The only thing I can think of is when I cancelled the one account, their website enrolled me in another account.I asked about a refund, Their representative thought that was hilarious, and referred me to their legal department.Are there any options?

  

  Business Response

  Date: 10/13/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6 months ago, I googled a name of a past acquaintance, thinking I could get an update on this person, since I haven't seen this person for many, many years. Somehow I ended up on Truthfinder - I provided some information, but decided not to go forward with getting a report. So I stopped. For the past 6 months I receive a half dozen pop messages/day on my computer. The messages do not provide with the opportunity to tell them to stop sending the messages. I am not interested in their service. I have send them numerous e-mails to Truthfinder telling them to stop sending the pop-**** I have now spoke to 4 different people in the last month in their customer service telling them to stop sending me messages. I provide my e-mail address. I am assured each time that they will be stopped. Three times I was told that I would receive an e-mails with instructions on how to stop them. Of course, I have asked why it is necessary for me to take steps to have then stopped when I never requested them. The pop-*** continue - 5-6/day, and I have never received an e-mail. One of the persons I spoke with said they used to be able to stop the messages on their end, but can't anymore. One of the persons I spoke said they would stop them (and didn't say anything about an e-mail). All I know is that I am badgered every day by these pop-**** Please help make them stop.

  

  Business Response

  Date: 10/04/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *******************************, ID ********.
  
  Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
  
  We have unsubscribed ******************************************** email address from receiving emails from TruthFinder. To turn off notifications from TruthFinder, please visit our website, at this link, ****************************************************;

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

  
  Sincerely,
  TruthFinder Support
  

  
  

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is misleading. It appears to offer a one-time use for about $27, which I paid for. Then a second billing appeared on my statement the following month. Their claim that terms are clear is belied by the number of similar complaints across the web. The deceptive bait-and-switch is apparently a long-standing issue with this company. I paid for a single use, not ongoing. My next contact will be the state's AG office.

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am contacting you to kindly request help and solve the issue below:"I have never given my consent to Truthfinder to publish my personal information, and their action has caused so many serious issues. I tried to get in touch with them a few times regarding this matter, but the issue has never been solved. So, I request that Truthfinder delete all my personal information from their database and from ****** searches.Please see the link and the capture below, which are attached for reference.*************************************************************************************************************************************************************************************** BBB, Could you please help me with this request?Thank you,

  

  Business Response

  Date: 10/05/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from **************************, ID# ********.
  
  TruthFinder's information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
  
  We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
  
  Additionally, we have suppressed Ms. ************* public information. Please allow up to 48 hours for these changes to reflect on our website.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support