Reviews
Customer Review Ratings
Average of 460 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRuth S
Date: 08/31/2024
1 starRuth S
Date: 08/31/2024
Cancelled months ago and they are still charging my credit card.
Truthfinder
Date: 08/31/2024
Dear ***********************,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. As a courtesy, we have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromLola Z
Date: 08/29/2024
1 starLola Z
Date: 08/29/2024
Truthfinder is the biggest scam, they have an introductory offer and tell you that you can cancel and not be continuously charged. I wish there was an option for 0 stars, they don't even deserve one star. I called immediately on the first day to cancel. I thought something was wrong when they make you call instead of allowing you to cancel on their website. They tell you that you will receive an email confirmation with the cancellation and never send it. Then they just keep charging you and make it impossible to stop the charges. BIG SCAM!!!!!!! Do not sign up!!!!!!!! Buyer beware!!!!Truthfinder
Date: 08/31/2024
Dear *********************,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Truthfinder members can also choose to terminate their membership online through their account, by contacting customer phone support, or by sending an email to our support team.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromFred C
Date: 08/26/2024
1 starFred C
Date: 08/26/2024
A complete waste of time and money. Information finally provided was incomplete and out of date. Some was blatantly inaccurate. I would never use this service again.Truthfinder
Date: 08/31/2024
Dear **** ***,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromKay H
Date: 08/18/2024
1 starKay H
Date: 08/18/2024
This is the biggest ripoff and waste if time and money ever scammed into ****** search engine. Dont do/use it!! Seriously its a zero star reviewTruthfinder
Date: 08/21/2024
Dear ***,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. We do not claim to be a free service. In order to view reports, an active membership is required.TruthFinder compiles hundreds of millions of available public records from several different data sources. But we have to pay to access those sources. We also have to pay our expert developers to turn that data into background reports that are easy for you to read and understand. We provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at any time in our Terms of Use.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJennifer B
Date: 08/18/2024
1 starJennifer B
Date: 08/18/2024
I did 4 searches and every one of them were outdated and over 5 years old. No new information or real time updates. It is not worth ***** per month, big rip off. Further, if you want to go deeper into a search, they want 4.99 each per search. ******Truthfinder
Date: 08/21/2024
Dear ********,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.TruthFinder offers various memberships to access different types of reports. To view person, email, phone number, or address reports, you'll need the corresponding Unlimited Membership.After a thorough investigation, we were unable to locate an active account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely, TruthFinder SupportReview fromHunter P
Date: 08/17/2024
1 starHunter P
Date: 08/17/2024
Do not even click on it says its free then borrows 30min of your time to then ask for moneyTruthfinder
Date: 08/21/2024
Dear Hunter,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromHeidi R
Date: 08/16/2024
1 starHeidi R
Date: 08/16/2024
The site is fraud. I signed up and all it wanted to give me is a background check. So I paid more money to be able to see text messages and internet usage and they kept sucking money from me. I'm in for $40 to $60 and I canceled because I can't see anything on My spouse just the report of background. It's fraudulentTruthfinder
Date: 08/21/2024
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We've reviewed your account and noticed you have both Unlimited Person and Unlimited Phone Report Memberships. However, when you tried to view an email report, you were asked to pay because you don't have an Unlimited Email Report Membership.Please note that our Phone Report Membership doesn't include access to individual text messages, and we don't offer a membership for viewing internet usage.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSokol G
Date: 08/15/2024
1 starSokol G
Date: 08/15/2024
I have spent days on the phone with support team and emailed them but the issue still stands. I keep getting the run around and my information online still shows for anyone to see where I live, my job summary, my spouse and family names and information etc etc. this company is a fraud that does nothing to help people in need and continues to create distress for me and my family.Truthfinder
Date: 08/16/2024
***************,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromGisela Z
Date: 08/15/2024
1 starGisela Z
Date: 08/15/2024
Pague y no tengo mi reporte es ************************************ de electricidad Ro grande ***********Truthfinder
Date: 08/16/2024
Dear ******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJunior gustavo B
Date: 08/13/2024
1 starJunior gustavo B
Date: 08/13/2024
La verdad lo que pienso de esta aplicacin es que son puras mentiras en lo que ***** es todo lo contrario noms es para robar nos el dinero por qu si queremos localizar un telfono es para que no se den cuenta la persona y es por eso que uno de cliente les est pagando y salen con ***s cosas de que tenemos que mandarles una solicitud para que podamos rastrearlos si fuese as en la aplicacin de ****** es lo mismo solo que no se cobra el *** aplicacinTruthfinder
Date: 08/15/2024
Dear Junior,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.