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Average of 461 Customer Reviews
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Review fromJason C
Date: 06/03/2024
1 starJason C
Date: 06/03/2024
Too difficult to get yourself taken off if you prefer not to be on there, and the data contained had several addresses I never lived at and phone numbers I never had
Truthfinder
Date: 06/03/2024
Dear *****,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We were unable to identify a report or validate your identity based on the information provided. If you are able to locate the result corresponding to you on one of the sites, please take a screenshot of that result and email it to us. Also, please provide other email addresses, physical addresses, or phone numbers that you may have used to help validate your identity. That information will only be used to process your request. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromPat M
Date: 05/24/2024
1 starPat M
Date: 05/24/2024
You people use my name or anybody else's name on the line and smudged it to get profits!!? I had called in several times to a point where stupid low with a some supervisor name **** claiming that the manager was on in a meeting which I don't believe he just didn't want to come to the phone I had asked **** to send me a letter through the US mail and she said it doesn't do that I don't always have a computer I have to go out and look at the computer you guys have no right to do what you did with my name or anybody else's name just to use it for advertisement and smudge it all over the fair ***************** or online just to make profit shame on you!!?Truthfinder
Date: 05/28/2024
Dear ***,TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.To exercise this right, access our suppression tool, ************************************************* and click on Suppress ***************** At this point, click on Manage My Suppression Rules. You will be asked to submit your email address to begin the process. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSheree S
Date: 05/07/2024
1 starSheree S
Date: 05/07/2024
Truthfinder is an, UNDEPENDABLE, UNRELIABLE, IRREPUTABLE,SHYSTERof a company, which, OVER-PROMISES,UNDER-************************** UNETHICAL, Im sureILLEGALBusiness PracticesAfter you cancel, you areSTILL BILLED MONTHLY ( PLEASE CHECK YOUR MONTHLY BANKING STATEMENTS!!!)As far as theyre.Background CheckingABYSMALAT BEST!!! AVOID!!! ????????????Truthfinder
Date: 05/13/2024
Dear ***************************,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use a report as a starting point and perform any additional investigation you deem helpful for your purpose.Additionally, when a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Following a thorough investigation, we were unable to find any record of an account matching the provided information. If you have a membership with TruthFinder, we kindly ask for all relevant information provided below in order to facilitate the process of canceling your membership or potentially obtaining a refund:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJeanne R
Date: 05/03/2024
1 starJeanne R
Date: 05/03/2024
This is a terrible company. You pay a monthly fee even if you only want to search for one or two family members. Then when said you can cancel at anytime, they charge you $14.95 for a "registered letter" to say you cancelled. This is certainly the 1st time I have seen this.Truthfinder
Date: 05/10/2024
Dear ******,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. Additionally, there is no fee associated with canceling a subscription and we do not accept cancelation requests through the US Mail, as stated in our Terms of Use. The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMason N
Date: 04/29/2024
1 starMason N
Date: 04/29/2024
This is so blatantly a scam, has at least 12 fake loading screens and then makes you wait an extra 4 minutes when it pretends to be done before demanding payment for what it has advertised up to that point as free. They boast an A+ BBB score but all their scores are 1 star. Dont waste your time.Truthfinder
Date: 04/30/2024
Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromkevin p
Date: 04/29/2024
1 starkevin p
Date: 04/29/2024
Truthfinder uses some of the worst, most underhanded tactics to get your business that I have ever experienced. It's bait-and-switch agenda digusted me. I felt raped by the time I made it through the search process to find the information I wanted. They lead you to believe the information that they might provide you is free, even though anyone knows it won't be free, step after step, after step for what must be close to one half hour only to add more steps, just to get your personal information until they finally post the prices. Then they have your email. To unsubsidized from their emails there's a new, intentionally confusing process. I would say that Truthfinder would be considered a criminal organization by ethically conscious people.Truthfinder
Date: 05/03/2024
Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDaryl B
Date: 04/24/2024
1 starDaryl B
Date: 04/24/2024
Scam site. You know they are not legitimate when they want to install notification Spyware on your browser. After 10 minutes of question and answers, there was a fake pop-up stating that found "x" number of records and that you need to pay to access anything. Input thier generic AI generated response here:Truthfinder
Date: 04/25/2024
Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromTerri W
Date: 04/22/2024
1 starTerri W
Date: 04/22/2024
Free? I don't think so. After waiting a long time for report gathering if my free report, I am presented with a pay demand. What ca possibly be considered free about that?Truthfinder
Date: 04/25/2024
Dear *****,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAmber M
Date: 04/20/2024
1 starAmber M
Date: 04/20/2024
Terrible! Took forever and found out I had to pay. I thought this was a free service. It would be nice if they advertised pricing before making you wait 30 minutes. ??Truthfinder
Date: 04/22/2024
Dear ******************,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromElizabeth K
Date: 04/18/2024
1 starElizabeth K
Date: 04/18/2024
Don't even bother trying to use this service, it keeps you filling in information and showing you loading screens until paywalling you at the last minute. Don't give in to the sunk cost fallacy and spend the money, that's how a business like this stays profitable.Truthfinder
Date: 04/19/2024
Dear *********,TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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