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Average of 462 Customer Reviews
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Review fromMorgan B
Date: 05/10/2025
1 starMorgan B
Date: 05/10/2025
Scam company stay away. I signed up years and years ago and canceled my subscription back in march of 2023. I have an email verifying the subscription was canceled and yet even though I canceled it theyve still been charging me. Do not do business with as Im sure theyre probably stealing and selling your information to other business seeing as how shady they clearly act.
Truthfinder
Date: 05/12/2025
Dear ******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site. There was no prior cancellation requested located on this account until May 10, ******* have confirmed the the cancellation of all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJerry C.
Date: 05/10/2025
1 starJerry C.
Date: 05/10/2025
www.truthfinder.com is a people finding search program. It can take 30 minutes to go through all the search. It asks you for your email address to continue. When it finishes compiling all the information is asks for your to sign up and pay. The deception here is they don't say anything about the need to sign up until the last webpage. Now they have your email address. This practice is probably illegal and most definitely immoral. Please do not do business with these suspected scammers.Truthfinder
Date: 05/13/2025
Dear *****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromElaine C
Date: 05/10/2025
1 starElaine C
Date: 05/10/2025
Does not even deserve one star. I was searching for certain things and then it kept taking me to a page asking for more money never did find out what I needed to knowTruthfinder
Date: 05/12/2025
Dear ******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBrenda S
Date: 05/09/2025
1 starBrenda S
Date: 05/09/2025
My credit card was charged for a subscription but I don't recall subscribing and especially not giving them my credit card info. It's difficult to unsubscribe on their website.Truthfinder
Date: 05/12/2025
Dear ******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded NAMEs account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromDan B
Date: 05/08/2025
1 starDan B
Date: 05/08/2025
My wife used this service one time several months ago. Their intent seems to be Be a monthly recurring charge. Whether you want it or not. Their customer service certainly feels farmed out. They said the would cancel the recurring Service but not offer any money back as the recurring charges were outlined in the fine print. I suggest you dont not deal with these people at all.Truthfinder
Date: 05/12/2025
Dear ***, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromLeslie R
Date: 05/08/2025
1 starLeslie R
Date: 05/08/2025
They will bill you for a month, it s VERY expensive and the information they deliver you can find on your own. DO NOT USE THIS SERVICE it is shoddy and you will not be happy. And they WILL NOT refund your money, which is how I suspect they stay in business.Truthfinder
Date: 05/12/2025
Dear ******, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromDesiree C
Date: 05/04/2025
1 starDesiree C
Date: 05/04/2025
Truthfinder advertises a free search for a death record, took over 10 minutes to gather information I wasnt asking for, only to be charged to view the record. This is false advertisement and a complete waste of time. Tell people up front that theres a fee.Truthfinder
Date: 05/06/2025
Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJohn G
Date: 04/26/2025
1 starJohn G
Date: 04/26/2025
Simply trying to find a phone number: now I am receiving incessant notifications that my 'search has been updated'. Never got the number, can't cancel the notifications. Misleading and obnoxiousTruthfinder
Date: 04/28/2025
Dear ****,Pursuant to the TruthFinder privacy policy, by submitting your email address via our site, you consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.Your email address has been unsubscribed from receiving emails from ************************* verify subscription status and turn off notifications from TruthFinder, please visit our website at ***************************************************** do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromMargsret D
Date: 04/26/2025
1 starMargsret D
Date: 04/26/2025
I initiated a search on myself I was shocked to find very harmful inconsistencies eg Government Watchlist ! Sure people have to verify they wont use information to make critical decisions. But thats just not a realityTruthfinder
Date: 04/28/2025
Dear ********, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. The 'Did you know?' paragraph currently states that if a name matches a government watch list record, the report will include details from that list. However, it doesn't explicitly mention that the individual being looked up is on a government watchlist. To clarify, this notice informs consumers that if the subject of their search is on a government watch list, the report will include available details from that record.We are unable to remove the inaccurate information from a report because we do not maintain or control the underlying data source. While we cannot remove specific records from a report, we do provide all consumers the option to remove their entire background report from our site. In order to suppress your background report from appearing on TruthFinder and affiliated people search sites, you must access the Suppression Tool located at this link: *************************************************, then select ************************** and Manage My Suppression Rules. You will be required to provide and validate some identifying information first. This is necessary so that we can match your information with a corresponding record and confirm that you are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use,******************************************************* do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromAmanda K
Date: 04/21/2025
1 starAmanda K
Date: 04/21/2025
Got an account for a one month subscription (almost 30$) , yet when activated was charged for a 2 month subscription (almost 50$). Reached out to the customer service to correct this error, something very reasonable and easy to accomplish. They didn't even acknowledge they understood or read the request.Truthfinder
Date: 04/22/2025
Dear ******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded Amandas account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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