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Average of 460 Customer Reviews
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Review fromAngelina O
Date: 03/30/2025
1 starAngelina O
Date: 03/30/2025
Advertised as a FREE background check service but they lied. The website has an extreme amount of windows to click through; each one with a loading bar that goes painfully slow to load the EXACT SAME information it claimed to have loaded on the VERY FIRST PAGE. Some things it must be loading 3 or 4 times. Some loading bars don't even clarify what they are loading at all. And there is a clear warning label about clicking off screen or leaving to go somewhere else causing you to lose all progress of the time you have already wasted. It's all a scam to get you frustrated enough if/when you finally do get to the end to give up some personal information for free so they can spam email you and store and sell your data... And then (7 windows later) still force you to pay. I dont doubt plenty of people feel ashamed and invested for waiting so long you feel forced to pay so you won't have to jump through the same hoops with the same or even some other company. Terrible scam. They even advertised as having 5 stars by the BBB but that is obviously a lie as well.
Truthfinder
Date: 04/01/2025
Dear ********,Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with TruthFinder did not meet your expectations.TruthFinder aims to provide access to public records in a user-friendly and secure way. During the report-building process, we present a preview sequence to help users understand the types of information that may be included in a full report. We understand this may come across as an unnecessary delay, but it is designed to create a clear and informative experiencenot to mislead.While searches can be initiated at no cost, access to the full report details requires a paid membership. We strive to make this clear throughout the process, and we regret if this was not your experience.Additionally, we take your privacy seriously. TruthFinder does not sell your personal information in the way described and follows strict practices outlined in our Terms of Use and Privacy Policy. Based on your feedback, weve also removed your email from future email marketing communications.We recognize your frustration and appreciate you bringing these concerns to our attention. If youd like to discuss your experience further or need any assistance, please feel free to contact our customer support team directly at ************ or ******************************** Were available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), (holiday hours may vary).Sincerely,TruthFinder SupportReview fromMark C
Date: 03/28/2025
1 starMark C
Date: 03/28/2025
Lead you on, only to ask for $29.95 scam manTruthfinder
Date: 03/31/2025
Dear ****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromReuben S
Date: 03/28/2025
1 starReuben S
Date: 03/28/2025
Warning warning warning this website is a scam bottom feeder alert they collect your information as you come on and try to locate the lost family members he's all your information and resell it we can hand over this profits try to execute about unable to five times over come down to stop these guys in the trash that they spew I wouldn't recommend it to anybody let alone enemy regards R *****Truthfinder
Date: 03/31/2025
Dear ******,Thank you for taking the time to share your concerns.Were genuinely sorry to hear that you were dissatisfied with your experience. Please know that TruthFinder is not a scam. We are a legitimate public records search service that provides access to information compiled from publicly available sources. Our mission is to help people reconnect, verify important details, and stay informed.We can confirm that you previously contacted our support team by responding to the automated confirmation email regarding the successful deletion of your ********** This right to delete applies specifically to the ********* that ********************** collects and maintains about our userssuch as information you provide when interacting with our website or creating an account, along with details related to your activity on our site and communication with customer support (including IP address, browser type, and visited pages).Please note: This right does not apply to the public records data TruthFinder collects to generate background reports available on our website. To exercise your rights regarding that public data, we invite you to visit our ****************** here: *****************************************************. For more information on the types of data we collect, how it is used, and how it is stored, please refer to our Privacy Policy: **************************************************** theres anything else we can assist you with or if you have additional concerns, please dont hesitate to reach out. Our support team is here to help at ************ or by email at ******************************** Were available from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time)(holiday hours may vary).Sincerely,TruthFinder SupportReview fromMark P
Date: 03/25/2025
1 starMark P
Date: 03/25/2025
All that fake waiting.They think anticipation will be a sure way to get you to pay.FAKE!Truthfinder
Date: 03/26/2025
Dear ****,Thank you for taking the time to leave a review. Were sorry to hear that your experience didnt meet your expectations.TruthFinder aims to provide access to public records in a user-friendly and secure way. During the report-building process, we present a preview sequence to help users understand the types of information that may be included in a full report. We understand that this may come across as unnecessary delay, but it is designed to create a clear and informative experiencenot to mislead.That said, we value your feedback and take it seriously as we continue to improve our service. If you have any additional concerns or would like us to review your experience in more detail, we encourage you to reach out to our support team at ************ or by emailing ******************************** Were available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (holiday hours may vary).Wed love the opportunity to help make things right.Sincerely,TruthFinder SupportReview fromHannah B
Date: 03/24/2025
1 starHannah B
Date: 03/24/2025
I will never use Truthfinder again. Cancelled my subscription but for some reason only "part" of my subscription was cancelled. Been getting charged $30 every month for 4 months now. I call to figure out why it didn't cancel when I hit cancel and was told I didn't cancel everything. Doesn't make sense to me because there was only one "cancel" button to click so how could there be more than one subscription? Was told it is company policy to only refund up to 2 months. So long story short Truthfinder has stolen $60 from me for a service that I cancelled. What a scam.Truthfinder
Date: 03/26/2025
Dear ******* Thank you for reaching out and sharing your experience. Were truly sorry to hear about the frustration youve encountered regarding your subscription. We understand how upsetting it can be to feel like your cancellation wasnt fully processed, and we want to make this ******** this time, we were unable to locate an account associated with the information provided, but wed be happy to assist you further. To help us locate your account and resolve the issue, please reach out to our Customer Support team with any of the following details:The full first and last name used on the account The email address associated with the account The first 6 and last 4 digits of the card used for billing If applicable, your ****** email address or ****** Transaction ID Even providing just one of these items can help us move forward with reviewing your account and ensuring everything is properly addressed.TruthFinder offers individual service membershipssuch as Person, Phone, and Email Reportsand while the structure and cancellation options are clearly outlined during enrollment and within your account settings, we understand this may not have aligned with your expectations. Were here to clarify and resolve any concerns as quickly as possible.Please dont hesitate to contact our Customer Support team at ************ or by email at [email protected]. Were available during regular business hours from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary), and were committed to helping you reach a resolution.Review fromBobby B.
Date: 03/24/2025
1 starBobby B.
Date: 03/24/2025
Fake loading screens, fake everything. They try to trick you into paying at the very end, after they've tricked you into investing a bunch of time in their nonsense - the fake progress bars are just so obnoxious and obvious.Truthfinder
Date: 03/27/2025
Dear ******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: ************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportBobby B.
Date: 03/30/2025
Ah, immediate defensiveness and zero accountability. You're a real upstanding guy ;)Review fromLuanne R
Date: 03/24/2025
1 starLuanne R
Date: 03/24/2025
Received 5 different charges when doing a search $30.60 to do a person search. But when you look up that persons email address it was another subscription charge, when you looked up their phone number another subscription charge, pdf download of a report another charge. Almost $60 in charges for a one time access. Already on a tight budget and I feel scammed getting charged this much and that there was a fee for every single search.Truthfinder
Date: 03/26/2025
Dear ******,Thank you for taking the time to share your feedback. Were truly sorry to hear that your experience with TruthFinder left you feeling frustratedespecially while managing a tight budget. We understand how unexpected charges can be concerning, and wed like to take a moment to clarify the services included with your enrollment.Based on our records, you enrolled in the following TruthFinder memberships:Unlimited Person Report Membership Unlimited Phone Report Membership Unlimited Email Report Membership Unlimited PDF **************** Monitoring Access Each of these memberships provides unlimited access to a specific type of report or feature and is offered as separate add-ons to give users flexibility in choosing the services they find most valuable. While the terms and pricing are clearly outlined during the enrollment and checkout process, we understand that the breakdown can sometimes be overlooked, especially when navigating multiple searches at once. Were truly sorry for any frustration this may have ********* ensure transparency, weve also sent you an email outlining each charge and what it corresponds to, based on your account activity. If you havent seen it yet, please check your inbox or spam folderwe want to make sure you have a clear picture of your membership details.Additionally, we can confirm that your account has been successfully canceled, and no further charges will be applied. You will not be billed again moving forward.We never want our customers to feel misled, and were here to help clarify anything that may still be unclear or assist you further if needed.If theres anything more we can do to support you, please dont hesitate to contact our support team at ************ or via email at ******************************** Were available during our regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).Thank you again for your feedbackit helps us continue to improve and serve our customers with care.Review fromTeri D
Date: 03/24/2025
1 starTeri D
Date: 03/24/2025
I went through all questions and paid with my credit card. Because it recognized my email it pulled up my information instead. I was looking for my son, that is who I paid for. When I went back to put his name in, it made me start all over about my son ****** ******** and then took me to payment page again and wouldn't do anything unless I paid double!!!I want a refund or all the information I paid for!Thank you, **** *****Truthfinder
Date: 03/26/2025
Dear ****,Thank you for reaching out, and we apologize for the confusion and frustration you experienced while using TruthFinder. We understand how important it was for you to locate information on your son, and I apologize that the process didnt go as expected.After reviewing your account, we can confirm that your subscription has been successfully canceled and weve processed a full refund back to your original method of payment. Please allow 35 business days for your financial institution to reflect the credit on your ********** clarify, in order to run searches for other individualssuch as your sonyou must first log into your TruthFinder account. If you are not logged in, the system may prompt you to start a new report and ask for payment again. Logging in ensures that you can use your existing access without being charged a second time. Once logged in, youll be able to search for ****** ******** or anyone else within your active membership period.We truly regret any inconvenience this may have caused, and we hope this explanation provides clarity. If theres anything more we can do to help you access the information you were originally seeking, wed be happy to walk you through the process.For further assistance, please feel free to contact our support team at ************ or by emailing us at ******************************** Were available from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), and were always here to help.Review fromJeremiah K
Date: 03/18/2025
1 starJeremiah K
Date: 03/18/2025
Lit won't let me access my own name report because it "found" my caveat info on my name which is completely wrong so I can't verify my own identity to look up my own report. Complete scamTruthfinder
Date: 03/19/2025
Dear ********,As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and reversed the pending charge on ********** account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromCaleido S
Date: 03/18/2025
1 starCaleido S
Date: 03/18/2025
Why did I sit through all of that loading for you to tell me I have to pay at the VERY END. Just be upfront about the fact that it costs money.Truthfinder
Date: 03/19/2025
Dear Caleido,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports. Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
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