Reviews
Customer Review Ratings
Average of 460 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDanielle C
Date: 02/07/2025
1 starDanielle C
Date: 02/07/2025
I canceled my subscription and they still charged me a few days after, like they were hoping I wouldn't notice. Seems that they love to do this to people.
Truthfinder
Date: 02/11/2025
Dear ********, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.The $7.99 charge was already in process when you cancelled your subscription online on February 3, 2025. It was pending at that time.We have cancelled all memberships and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromBr C
Date: 02/04/2025
1 starBr C
Date: 02/04/2025
This outfit is a fraud. Once you cancel they continue to bill you for months. And multiple times a month. When disputing the charge they make it it near impossible to get in touch with someone. I would NOT come anywhere close to this fraudulent organization. They are immoral and unethical. Shame on Law and Crime for promoting this den of thieves.Truthfinder
Date: 02/05/2025
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded Bruces account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromLesli C
Date: 01/31/2025
1 starLesli C
Date: 01/31/2025
"DO NOT TRUST THIS COMPANY!"I signed up for a membership with this company, thinking it would provide real value, but it turned out to be a huge waste of money. I quickly realized the service wasnt helping me at all and attempted to cancel my subscription. However, I recently found out that my membership was never canceled, and Ive been charged $28.33 every month since July 2024!This is outrageous, especially considering that times are tough, and Ive only used the service once. When I called customer service, they told me I could only get a refund for 2 months, and that I had never actually canceled the subscription only a $3.00 PDF form access. This is beyond frustrating.This company seems to be scamming people and taking advantage of situations like mine. I want to warn others to stay far away from this service.Truthfinder
Date: 02/03/2025
Dear *****, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged.Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.We have cancelled all memberships and refunded Ms. ******* account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromSuzanne B
Date: 01/28/2025
1 starSuzanne B
Date: 01/28/2025
Im so glad I read all these reviews before I gave them my debit card. Next time Ill use a prepaid card. Im not sure if they will give me my report after payment. They sound like crooks.Truthfinder
Date: 01/29/2025
Dear *******, Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromTammy H
Date: 01/26/2025
1 starTammy H
Date: 01/26/2025
I can't even give a rating on truthfinder.com. they ****Truthfinder
Date: 01/28/2025
Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromJennifer H
Date: 01/25/2025
2 starsJennifer H
Date: 01/25/2025
Not free at all, deceiving!! I would not recommend and the membership price per month is ridiculous, about ***** dollars.Truthfinder
Date: 01/27/2025
Dear ********,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview fromEverett W
Date: 01/23/2025
1 starEverett W
Date: 01/23/2025
After I approved my payment l was not furnished the information that was promised. I tried several times to access the the promised information, but was directed back to the application page for an additional charge of the original fee.Truthfinder
Date: 01/24/2025
Dear *******,We're sorry to hear you are having issues accessing our services. Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromDonna M
Date: 01/20/2025
1 starDonna M
Date: 01/20/2025
Total Scam !!!!!! Don't waist your time. No doubt getting personal info for fraudulent use, while scanning your phone. Piece of c*** website !!!!!!!!!!!!!!!!!! You even have to agree to terms just to leave a review. Learn from all of us before submitting personal information. Thee BBB really needs to investigate this site.Truthfinder
Date: 01/21/2025
Dear *****,Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromAmy N
Date: 01/19/2025
1 starAmy N
Date: 01/19/2025
The information found was not accurate as well as or was missing A TON of information that should have loaded as public records already indicated on a certain individual. I'm asking for a refund.Truthfinder
Date: 01/21/2025
Dear ***, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs.After further investigation, we have confirmed the account with ********************** was never established due to no payment. No monthly membership fees have been charged to your account under the email address provided in this review.If you believe you may have created an additional membership, please provide one of the following based on your method of payment:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we will be happy to assist you in resolving this matter collaboratively.Review fromAnthony M.
Date: 01/18/2025
1 starAnthony M.
Date: 01/18/2025
They wasted my time I spent 20 minutes trying to figure out one little thing and they wont tell me nothing without $30. I spent ahalf hour trying to get information. I spent 30 minutes before they told me it wasnt free. They took all my information and gave me nothingTruthfinder
Date: 01/23/2025
Dear *******,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link:************************************************. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.